Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
Dear Sir or Ma'am,
I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer
I purchased a computer (Purchase ID *** with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/
According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase
Note: they are giving me a replacement system that does not even arrive until basically that deadline
Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet
By 4/29/2017, the replacement computer has the exact same i
I have been a Dell customer for a long time and have purchased many computers from themOverall I am satisfied with their productHowever, their service has gotten ridiculously badNo matter what number I call, I end up connected with a person who has a terribly thick accentI am older and have trouble understanding people sometimes without an accentWith an accent, I can barely understand anything they sayThere is no way to ask for an agent who speaks so that I can understand themTheir agents are also not very well trained any moreThey frequently give me bad information about Dell products and accessoriesI usually know more than they do, and I have to correct them when they tell me something that I know is untrueYesterday I attempted to purchase some accessories over the phoneI was told that the items I wanted were unavailableI then went through Chat to order the same accessories, since at least through Chat there is no issue with accentsThe interaction with the customer service representative took a VERY long time, but eventually I was told the parts were available for immediate shipment - the same parts which I had just been told were not available on the telephoneI tried to complain to Dell directly through email, but I could not find any email address on their web site which did not require an order numberApparently only messages about orders already placed will be acceptedEven though I still like their computers, I am going to have to stop purchasing from Dell because I can't get any service that I can understand or accurate information and assistance once I've made a purchase
Last complaint #*** that was closed for some reasonSame problem again today for the second time sense it was returned to meComputer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techsBuy our computers and repair them yourself is a bad way to do businessIt finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wireThe laptop hasn't left my desk or moved, so the loose wire story wasn't trueThey contacted me twice to buy extra insurance instead of replacing the computer or returning my moneyI feel their stringing me along until the one year of free repairs is up
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
It's astonishing that a company like Dell continues to be in operation
Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input
Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them
The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot
The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge
When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery
Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting
Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide
Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone*** *** should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation
On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
I ordered a laptop computer, docking station, and two monitors from DellPrior to placing the order online, I called and spoke with a Dell sales rep to insure that I had ordered the correct componentsAfter all the components arrived, I discovered that the monitors and the docking stations did not have compatible portsI called Dell tech support, and after explaining the problem, was told to order an adapterThis adapter was not available locally and had to be orderedWhen it arrived, I connected it and the monitor still did not workI contacted tech support again and learned that the laptop and monitor were not compatible
After learning this, I called Dell customer support to try and exchange the laptop or the docking station I was passed around to over a dozen individuals, none of whom had an answer to my problemAll they could do was parrot that it was past the return period and that there was nothing they could do, despite the fact that I had contacted their tech s
On 5/17/18, I bought a new XPS from Dell Shortly after, I purchased Dell 4K monitors from Amazon I was surprised to learn that even though my PC was advertised as a high-end VR-ready machine, it didn't have the DisplayPort connections necessary for the Dell monitors Otherwise happy with my PC, I contacted Dell and asked if I could exchange just the video card for one that supports the monitors The response was to refer me to tech support Being that I usually don't have much luck with tech support (confirmed below), I thought I would simply just purchase a video card with the needed connectionsI purposely picked the NVidia 1060, since that was an option offered by Dell with the PC But after plugging in the card, problems began immediately, as one USB port stopped functioning Then occasionally I would find that the network and/or wireless cards would sometimes not be recognized when coming out of sleep Also, the machine would sometimes be stuck in sleep, req
I ordered a computer10/10/order number ***An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said
I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one
That was the 21'st
Today I got tired of waiting so I askedhere is there response
have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest
I said "Canceled!
I've been waiting to hear something! I think it's time to go public"
Here's their response
I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since
The issues I've had with this purchase are as follows:
-First salesman, *** *** ***, misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information
-Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen *** ***
-Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
Dear Sir or Ma'am,
I would like to begin the process of filing a consumer complaint against the company Dell, a personal computer manufacturer
I purchased a computer (Purchase ID *** with Dell) for $3,on 3/27/I had severe problems that were not fixable within the first weekAfter working significantly with Dell technical support, they chose to send me a replacement system by 4/11/
According to their replacement request, I would not receive my replacement computer until 4/20-4/25/They also have a policy that they will not grant a refund if it has passed the day mark since the original purchase
Note: they are giving me a replacement system that does not even arrive until basically that deadline
Of course, I receive the system and they do not even grant me ownership of the new computer until after 4/23/(so I cannot even download my software onto the computer yet
By 4/29/2017, the replacement computer has the exact same i
I have been a Dell customer for a long time and have purchased many computers from themOverall I am satisfied with their productHowever, their service has gotten ridiculously badNo matter what number I call, I end up connected with a person who has a terribly thick accentI am older and have trouble understanding people sometimes without an accentWith an accent, I can barely understand anything they sayThere is no way to ask for an agent who speaks so that I can understand themTheir agents are also not very well trained any moreThey frequently give me bad information about Dell products and accessoriesI usually know more than they do, and I have to correct them when they tell me something that I know is untrueYesterday I attempted to purchase some accessories over the phoneI was told that the items I wanted were unavailableI then went through Chat to order the same accessories, since at least through Chat there is no issue with accentsThe interaction with the customer service representative took a VERY long time, but eventually I was told the parts were available for immediate shipment - the same parts which I had just been told were not available on the telephoneI tried to complain to Dell directly through email, but I could not find any email address on their web site which did not require an order numberApparently only messages about orders already placed will be acceptedEven though I still like their computers, I am going to have to stop purchasing from Dell because I can't get any service that I can understand or accurate information and assistance once I've made a purchase
Last complaint #*** that was closed for some reasonSame problem again today for the second time sense it was returned to meComputer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techsBuy our computers and repair them yourself is a bad way to do businessIt finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wireThe laptop hasn't left my desk or moved, so the loose wire story wasn't trueThey contacted me twice to buy extra insurance instead of replacing the computer or returning my moneyI feel their stringing me along until the one year of free repairs is up
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I recently contacted Dell about replacing some hardware in my laptop and got a representative pretty quickly and easilyAfter explaining what I wanted and giving service tag number the rep got belligerent and argumentative, telling me what I wanted and being rude because my laptop was not under warranty or a brand new laptop, saying they do not have any products for my laptop because of age when in fact they had several listed on their website and stating they dno longer support XP when I explained severand no This happened to me different times with different repsI have been very supportive of them and a big fan/user for years, but after this abrasive behavior and refal times I had Wondows 10, not XPAll refused to allow me to speak to a supervisor, I will never EVER use their services or products againThey just lost a very loyal customer for many yearsI wish there was a lower rating than star
It's astonishing that a company like Dell continues to be in operation
Two years ago, an $(on sale) Dell laptop was purchased for me as a giftWithin a year, it blue screened and I had to send it to their repair facility under the warrantyPerturbed that the computer had failed me so quickly, I immediately inquired about extending my year warrantyDell was all too happy to sell me an "on sale" three-year warranty for $I purchased "premium support" which I was told covered, among other things, "unlimited parts replacement" and scheduled in-home diagnostic and repairSure enough, a little over a year later, the laptop suddenly would not turn on and became scalding hot in the motherboard areanear the charger input
Here is where the nightmare beginsI call Dell's premium support number, and I'm connected with an agent who assures me that he'll be my point of contact through the repair processRegardless of what I've told him about what the problem seems to be, he's required to go through an hour of "troubleshooting" with me which is useless as the computer will not turn onI impress upon him that it's important for me to resolve the problem as soon as possible, as I need the computer for workHe tells me that it would be faster to send the computer in for repair than to have the in-home repair (due to parts being ordered), so I agree to send it inHe tells me a box is coming and that we can be in touch over emailThis is before I realize that Dell employees will literally tell you lie after lie without batting an eye, and you can't trust anything you're told by them
The box fails to appear within the time period that I was toldI'm given dates that it will "definitely" appear on and they pass byI become worried, as I am going on a 5-day trip in about a week and won't be available, and I was told that I'd be able to have the computer repaired before I leaveThe box finally arrives, I package my computer, and I send it to the depot
The night before I have to leave on my trip, following along with the depot repair online, I notice something strange - there's a hold on my repairI try to contact Dell, but I am on hold for so long and transferred so many times that I have to hang upI have my brother watch the hold while I'm on my tripHe contacts Dell to ask them about it - he is told that the battery is the problem and that it isn't under warranty, even though my warranty specifies "unlimited parts" and we are skeptical that the battery is the reason the computer won't boot up at allHe gives them his credit card for a $charge
When I get back, I'm upset to find that my $warranty that was sold to me with (this is quoted verbatim from the email I STILL HAVE from the agent who sold me the warranty, who will now not respond to my emails after the first one) " "unlimited hardware and parts replacement" somehow doesn't cover this particular partI contact online chat support, Dell is unwilling to stand behind the warrantyIt is now a month since I sent the computer in, thanks to both Dell's inefficiency coupled with the hold that they did not notify me about and then held my computer hostage with to extort more money from me for the battery
Here's the real kicker: when I finally receive the computer back and I look at the service request, they have replaced the main logic board but NOT THE BATTERYDell charged me to replace a part that should have been covered under warranty by telling me that it was essential to fixing my machine - however, the computer works fine now that the main logic board was replaced, and they DID NOT even replace the battery! They lied to me about the batteryI contact support again and they confirm that the battery wasn't replaced, and have the nerve to try and schedule a service call with me to replace itI demand a refundDell demurrs over the course of several days, saying that only their regional team and not their support can handle refundsI have a week long back and forth with themA woman from Dell who never identifies herself leaves voicemails on my cell phone insisting that I respond to her email (I never receive an email from them, even after supplying an alternative address) or that I call a number she provides with an extension to leave a voicemail for herThis number and extension, I find when I call, goes to Dell's operator, not an answering machineShe transfers me ( a minute wait)The person she transfers me to doesn't even listen to anything I say, and transfers me againThe second person I reach asks me for the dispatch number and then HANGS UP ON ME after nearly being on the phone for an hour waiting
Meanwhile, online support keeps telling me that they reached out to the regional team and they're waiting on a response which will take "1-days"Every time days passes, I check back in with themThey tell me it will be another 1-days for a responseIt's a different person every timeIt's a bureaucratic nightmare out of KafkaNot once over the course of any interaction when I express my displeasure at the support I'm receiving does a single representative make any real effort to help me - they just pass the buck and lie to meI'm still waiting on a refund for a part Dell charged me for, even though it was under warranty, and then didn't even provide
Don't put yourself through the nightmare of dealing with this awful companyTheir whole business model is taking your money for trash computers and then making the repair process so time-consuming and unhelpful that you just give up or can't keep up with it due to your other commitmentsThey DO NOT care about keeping customers and their computers are shoddy
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
I have now had a broken CPU for over six monthsOnce four was over days it quit workingI have contacted Dell over times via email and customer supportThere located in India and very rude on the phone*** *** should be ashamed of what his company has becomeIf this is to be address I request an associate in the USA to call me back
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation
On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
I ordered a laptop computer, docking station, and two monitors from DellPrior to placing the order online, I called and spoke with a Dell sales rep to insure that I had ordered the correct componentsAfter all the components arrived, I discovered that the monitors and the docking stations did not have compatible portsI called Dell tech support, and after explaining the problem, was told to order an adapterThis adapter was not available locally and had to be orderedWhen it arrived, I connected it and the monitor still did not workI contacted tech support again and learned that the laptop and monitor were not compatible
After learning this, I called Dell customer support to try and exchange the laptop or the docking station I was passed around to over a dozen individuals, none of whom had an answer to my problemAll they could do was parrot that it was past the return period and that there was nothing they could do, despite the fact that I had contacted their tech s
I paid for a recovery disk but they sent the wrong one They will not send the correct device
On 5/17/18, I bought a new XPS from Dell Shortly after, I purchased Dell 4K monitors from Amazon I was surprised to learn that even though my PC was advertised as a high-end VR-ready machine, it didn't have the DisplayPort connections necessary for the Dell monitors Otherwise happy with my PC, I contacted Dell and asked if I could exchange just the video card for one that supports the monitors The response was to refer me to tech support Being that I usually don't have much luck with tech support (confirmed below), I thought I would simply just purchase a video card with the needed connectionsI purposely picked the NVidia 1060, since that was an option offered by Dell with the PC But after plugging in the card, problems began immediately, as one USB port stopped functioning Then occasionally I would find that the network and/or wireless cards would sometimes not be recognized when coming out of sleep Also, the machine would sometimes be stuck in sleep, req
I ordered a computer10/10/order number ***An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said
I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one
That was the 21'st
Today I got tired of waiting so I askedhere is there response
have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest
I said "Canceled!
I've been waiting to hear something! I think it's time to go public"
Here's their response
I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
Almost a month ago, I was issued a military discount code that was good up until NOV However, when I tried to purchase online the online system said the code had expiredI asked DELL 3X's to re-issue me the code so I could order my computerThen I was told to email the saved cart so they could do it manuallyAfter emailing the cart with the desktop I wanted to purchase, the quote returned back to me was for a completely different desktop..The configurations quoted was not anywhere close to the Item I saved in my cart This is why I asked you all to just re-issue my military discount code that should not have yet expiredNow this is all getting mired in wasted time and confusing details, when I could easily order this myself and know exactly what I am gettingI should have had my computer by now if DELL would have just gave me a new codeThis is extremely frustrating and not what I expected from DELL
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
On December 31, 2015, I placed an order with Dell, Incfor an Alienware laptop computer and a Nikon DMegapixel DSLR camera, and have had nothing but headaches and empty promises since
The issues I've had with this purchase are as follows:
-First salesman, *** *** ***, misspelled the names on both the Billing and Shipping addressesUpon notifying him of this mistake, he then cancelled and re-placed the order, correcting the information
-Dell Financial Services, seeing the order had been cancelled, and then the billing and shipping information changed, flagged the order as fraudulent and placed a hold on my accountAfter being transferred, placed on hold, transferred again, and then cut off and calling back, I was finally able to verify my identity and get the order placed again, this time through salesmen *** ***
-Alienware was shipped within weeksReceived and working perfectlyVery satisfied with product, but still no word on
my brother bought a laptop for me as gift on November 15th, and i'm having multiple hardware as well as software issues since the first day of usei spent most of time calling Dell operative instead of using this systemmy system already sent to Dell Depo where multiple issues were resolvedafter receiving my laptop back from depo, I had another multiple hardware issuesmeanwhile the Adapter of the same unit stopped working which was replaced later onwhenever I called Dell customer service and asked for better solution rather than sending it back back to depo all the time As I can't afford that all the timei'm doing my masters in engineering and I need my system all the time for my projects and assignmentthe operatives start blaming me choosing wrong repair serviceswhen I asked them to connect me to any concerned higher authority to talk about "REPLACEMENT" of this unit then the response of the supervisor was very harsh
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days