I ordered a laptop Alienware Ron the 4th of May However it wasn’t delivered to me due to the spelling mistake in my name in the orderThat is what the support team claimed when I called themWe have initiated a returnLater on I’ve looked up to the FedEx tracking page of my parcel and it said that the laptop was delivered to Lebanon, TN, although my address is in New York, NYThe guy from Dell’s support team told me that the parcel since than was redelievered to the Dell store, and the refund is in processI’ve called to the support team so many times I’ve lost count, and it’s been already months since the refund process has been initiated, I still cannot get back $3515,that I had payed for the laptop which is illegal retention of my moneyNo one is willing or able to help meI put all my faith in that you can help me with that violation of consumer rights
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I made an online order from Dell on Wednesday, Jan4, I was charged for my purchase and it was shipped via Fedex The package was scheduled for delivery today, Jan9, but it was never delivered According to the tracking information on the Fedex web site, the package is being returned to Dell I did not cancel my order nor have I received any cancellation of my order from Dell My money has not been refunded This is simply fraud I ordered, paid for and received confirmation of my order It was shipped and it should have been delivered today yet Dell has suddenly recalled MY purchase with out any communication
I was told to ship my computer to Dell Alienware repair shop , by a Dell representative, because my computer was showing blurred yellow spots on the screen and the speakers were not working properly Dell even sent me a shipping box and label to apply on the box with their addressI made sure I used bubble wrap to keep the dollar computer from bouncing around in the box When Dell repair shop finished with the repairs, they mailed the dollar computer back to me without bubble wrap or protective covering for the computer When I took the computer out of the box without bubble wrap I heard something inside the computer rattle I told the Dell representative over the phone that they should have used some kind of protection for my dollar Alienware computer before shipping the computer back to me I told the Dell representative that somethin
Laptop does not work properly, Dell would not take back but instead suggested I purchase a servicing package
Bought laptop on dell.com and recieved it in JanuaryCame with WINDOWS and COREiFrom first start up operated slow.Definitely a not multi tasking computerWould not open some apps (including Google chrome)Sometimes would not recognize a disc in the disc driveVery slow to open windows (even file explorer)Doesn't like to stream shows sometimes
I did a factory restart because dell's customer service rep said it was a software problemIt's still Crazy slowIf you want to find a file plan on waiting Mississippi 's or more for it to open the windows equivalent to my documents
DELLS service reps said the new computer warrantee does not cover software so they took the opportunity to try and sell me a service pack to make my new computer work
Also it took them service representatives and over minutes of me repeating the same info to these people before they informed me I was stuck with itAnd I was kind and fairI did not get impatient until I was told they were almost done arranging the return of this laptop and then placed on hold for minutes only to be picked up by someone else to start all overI was eventually informed that they actually would not take back the lap top and my best option is to buy a service package
New computers should work right out of the box!
I purchased a laptop from the *** ** *** *** Bookstore on Aug My receipt states a year Dell warranty My laptop quit working about Jul so I contacted Dell Customer Care and I was told my warranty had been expired since Jun According to my receipt any reasonable person would believe the laptop should still be included under warranty until Jul I have spent hours and hours with Dell's customer care, technical support, accounts, and terms and agreement only to learn that the reason the laptop has an earlier warranty end date is because the *** ** ** *** Bookstore is not an authorized dealer and therefore, Dell records the start of this warranty when they sold it to the *** ** ** *** Bookstore The Bookstore has been unable to resolve this issue with Dell as of today So, I ended up with a month warranty versus what my receipt states as months (yr) This kind of business by Dell and the *** ** **&nb
I made a purchase on 1/4/on Dell.com, Dell purchase ID#***, for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I want a refund for the Dell laptop I purchased in AugustI email ***@dell.com and never receive a responseI call and get transferred and the person does nothing to solve my problemsThe original sales person I spoke with today 12/27/said that the refund is not possible because the initial day return period has passedThis is not acceptableThe computer keeps getting new problem after new problemI cannot spend the hours required to wait on the phone and hope and prayer that eventually someone from technical support with have both skill and good will to make this rightI demand a refund with return of the computerIt does not work as it should
Problems:
Sound sometimes has interference
The computer shuts down at random times, sometimes to restart, sometimes just shutting downI mean that this is without me telling it to, sometimes when I'm right in the middle of doing something, sometimes when it's just sitting on but not being used directly
There is no
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting
So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
Both mouse and keyboard work intermittently I have contacted manufacturer several times and spent several hours of my own time on the phone with a tech in India who has been unable to resolve issue Manufacturer is not willing to resolve this issue and has not offered any alternatives for repairing my computer I have spent several hundreds of dollars on this computer and am very disappointed with the service I have received Communication is very poor with techs Even after making polite requests to speak with someone in the US, they have refused and indicated this is against Dell's policies
Hello to whom ever is reading thisMy names *** and I purchased and Dell XPS back in August of Once I received the computer I realized it had some issues but I didn't acknowledge them because I was happy to have a new computer and thought a major update would fix themBut as you can guess no update fixed them they got worseTheres something seriously wrong with the laptop and Dell acknowledged that but apparently don't careAs time went on January and basically all the last and a half months I've been spending many many hours over the phone with Dell and sent my computer in times soon to make it They replaced many parts and the issues still exist bold as ever(Blue Screen, Freezing, Crashing and Laggy Controls with minor issues like Wifi Issues and Randomly Goes To Sleep)
After all this I asked to receive a refund and I got a huge NOLike many othersI read unfortunately after purchasing the laptop many MANY people have the same issues with not just this
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
I purchase a Dell computer Feb., First time operating the computer I have had troubleI have allowed Dell Tech Support to try to fix the computer for over hour remotely, the problem still have not been fixedI have several emails from Dell Tech Support asking for time frame to fix my computer their time and my time is inconvience for meDell has never offered to return the computer so the repair can be doneI asked for a return label to return the computer and I was told it has passed my thirty days to returnHowever, since the purchased I have been hoping the computer would have gotten repaired trust if I had know the computer would not been repaired this long, I would have asked for a returnI have made two payments on this computer balance owing I am not paying for this computer that is not providing me serviceMy account will go into collection and cause my credit score to drop, but I will dispute these charges at that time as well
Dell has offered poor servi
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
So I ordered an Alienware Laptop from the dell website on 12/12/for the total of $2,(this was cash straight from my paypal account)The video card that I ordered was a NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDRand this card added $to the total of may purchaseWell, when I received my laptop and took a look from the NVIDIA Control Panel then it states that the video card I have in my laptop is a NVIDIA(R) GeForce(R) GTX 980M with 4GB GDDRSo this means I only have a 4GB 980m when I paid $extra for an 8GB 980mNot only that but the laptop had issue to where it would just shut off by itself and issue with the integrated graphics completely stoppingAlong with some diagonal line that appears fully in some games and web pages I visitAnd some weird KERNAL errorI contacted dell support (first time of many) and told them about the issue and customer support confirmed that my system says it has a 980m with 4GB GDDRand not the one that I orderedSo I asked
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
*** *** *** ***
RE: Dell Incident #***
In a nutshell: Per the agent's ( ***@Dell.com) instructions I followed up with DELL on the Incident # referenced upon return from my vacation ACCEPTING DELL's offer for a $refund It has been months since my return and I still have not received the $refund nor any pertinent correspondence within the emails that I have To/From DELL regarding this matter I have all correspondence emails if needed
I purchased a Dell Inspiron laptop for $after taxes from *** on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $
Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process
Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
Requested and was told that I would receive a refund in 10-days on or about October, On November, 2016, was told by company representative that the refund had not been processed because it was awaiting approvalWas told that an internal corporate email would be sent to get approval and that if a positive response was received, result would be a refund in (another) 10-days Have spent three hours on the phone being bounced around to multiple departments and was denied the opportunity for immediate resolution at an appropriate managerial level Want to talk to a corporate representative in Round Rock, TX, but to date haven't been able to get to anyone inside
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the
I ordered a laptop Alienware Ron the 4th of May However it wasn’t delivered to me due to the spelling mistake in my name in the orderThat is what the support team claimed when I called themWe have initiated a returnLater on I’ve looked up to the FedEx tracking page of my parcel and it said that the laptop was delivered to Lebanon, TN, although my address is in New York, NYThe guy from Dell’s support team told me that the parcel since than was redelievered to the Dell store, and the refund is in processI’ve called to the support team so many times I’ve lost count, and it’s been already months since the refund process has been initiated, I still cannot get back $3515,that I had payed for the laptop which is illegal retention of my moneyNo one is willing or able to help meI put all my faith in that you can help me with that violation of consumer rights
I ordered a Dell laptop directly through their website on April 18th, Upon receipt the laptop was having many issues so I called their technical support for assistance The technical support department dragged out the process of trying to resolve issues with the computer Each day they would try something different but nothing ever worked They always asked if they could call back the next day to try additional measures and I agreed until the 30th day (last day the item could be returned) which was May 18th, I logged onto the website and used the 'Return' option through their 'Recent Orders' page I successfully submitted for a return; the return page said that a representative would be contacting me shortly I received a call (voicemail I have saved) finally on May 27th; I was unable to take the call at the time I had tried calling back numerous times without success until this evening, June 9th, I was transferred back and forth between several representat
I made an online order from Dell on Wednesday, Jan4, I was charged for my purchase and it was shipped via Fedex The package was scheduled for delivery today, Jan9, but it was never delivered According to the tracking information on the Fedex web site, the package is being returned to Dell I did not cancel my order nor have I received any cancellation of my order from Dell My money has not been refunded This is simply fraud I ordered, paid for and received confirmation of my order It was shipped and it should have been delivered today yet Dell has suddenly recalled MY purchase with out any communication
I was told to ship my computer to Dell Alienware repair shop , by a Dell representative, because my computer was showing blurred yellow spots on the screen and the speakers were not working properly Dell even sent me a shipping box and label to apply on the box with their addressI made sure I used bubble wrap to keep the dollar computer from bouncing around in the box When Dell repair shop finished with the repairs, they mailed the dollar computer back to me without bubble wrap or protective covering for the computer When I took the computer out of the box without bubble wrap I heard something inside the computer rattle I told the Dell representative over the phone that they should have used some kind of protection for my dollar Alienware computer before shipping the computer back to me I told the Dell representative that somethin
Laptop does not work properly, Dell would not take back but instead suggested I purchase a servicing package
Bought laptop on dell.com and recieved it in JanuaryCame with WINDOWS and COREiFrom first start up operated slow.Definitely a not multi tasking computerWould not open some apps (including Google chrome)Sometimes would not recognize a disc in the disc driveVery slow to open windows (even file explorer)Doesn't like to stream shows sometimes
I did a factory restart because dell's customer service rep said it was a software problemIt's still Crazy slowIf you want to find a file plan on waiting Mississippi 's or more for it to open the windows equivalent to my documents
DELLS service reps said the new computer warrantee does not cover software so they took the opportunity to try and sell me a service pack to make my new computer work
Also it took them service representatives and over minutes of me repeating the same info to these people before they informed me I was stuck with itAnd I was kind and fairI did not get impatient until I was told they were almost done arranging the return of this laptop and then placed on hold for minutes only to be picked up by someone else to start all overI was eventually informed that they actually would not take back the lap top and my best option is to buy a service package
New computers should work right out of the box!
I purchased a laptop from the *** ** *** *** Bookstore on Aug My receipt states a year Dell warranty My laptop quit working about Jul so I contacted Dell Customer Care and I was told my warranty had been expired since Jun According to my receipt any reasonable person would believe the laptop should still be included under warranty until Jul I have spent hours and hours with Dell's customer care, technical support, accounts, and terms and agreement only to learn that the reason the laptop has an earlier warranty end date is because the *** ** ** *** Bookstore is not an authorized dealer and therefore, Dell records the start of this warranty when they sold it to the *** ** ** *** Bookstore The Bookstore has been unable to resolve this issue with Dell as of today So, I ended up with a month warranty versus what my receipt states as months (yr) This kind of business by Dell and the *** ** **&nb
I made a purchase on 1/4/on Dell.com, Dell purchase ID#***, for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I want a refund for the Dell laptop I purchased in AugustI email ***@dell.com and never receive a responseI call and get transferred and the person does nothing to solve my problemsThe original sales person I spoke with today 12/27/said that the refund is not possible because the initial day return period has passedThis is not acceptableThe computer keeps getting new problem after new problemI cannot spend the hours required to wait on the phone and hope and prayer that eventually someone from technical support with have both skill and good will to make this rightI demand a refund with return of the computerIt does not work as it should
Problems:
Sound sometimes has interference
The computer shuts down at random times, sometimes to restart, sometimes just shutting downI mean that this is without me telling it to, sometimes when I'm right in the middle of doing something, sometimes when it's just sitting on but not being used directly
There is no
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting
So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
Both mouse and keyboard work intermittently I have contacted manufacturer several times and spent several hours of my own time on the phone with a tech in India who has been unable to resolve issue Manufacturer is not willing to resolve this issue and has not offered any alternatives for repairing my computer I have spent several hundreds of dollars on this computer and am very disappointed with the service I have received Communication is very poor with techs Even after making polite requests to speak with someone in the US, they have refused and indicated this is against Dell's policies
Hello to whom ever is reading thisMy names *** and I purchased and Dell XPS back in August of Once I received the computer I realized it had some issues but I didn't acknowledge them because I was happy to have a new computer and thought a major update would fix themBut as you can guess no update fixed them they got worseTheres something seriously wrong with the laptop and Dell acknowledged that but apparently don't careAs time went on January and basically all the last and a half months I've been spending many many hours over the phone with Dell and sent my computer in times soon to make it They replaced many parts and the issues still exist bold as ever(Blue Screen, Freezing, Crashing and Laggy Controls with minor issues like Wifi Issues and Randomly Goes To Sleep)
After all this I asked to receive a refund and I got a huge NOLike many othersI read unfortunately after purchasing the laptop many MANY people have the same issues with not just this
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
I purchase a Dell computer Feb., First time operating the computer I have had troubleI have allowed Dell Tech Support to try to fix the computer for over hour remotely, the problem still have not been fixedI have several emails from Dell Tech Support asking for time frame to fix my computer their time and my time is inconvience for meDell has never offered to return the computer so the repair can be doneI asked for a return label to return the computer and I was told it has passed my thirty days to returnHowever, since the purchased I have been hoping the computer would have gotten repaired trust if I had know the computer would not been repaired this long, I would have asked for a returnI have made two payments on this computer balance owing I am not paying for this computer that is not providing me serviceMy account will go into collection and cause my credit score to drop, but I will dispute these charges at that time as well
Dell has offered poor servi
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
So I ordered an Alienware Laptop from the dell website on 12/12/for the total of $2,(this was cash straight from my paypal account)The video card that I ordered was a NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDRand this card added $to the total of may purchaseWell, when I received my laptop and took a look from the NVIDIA Control Panel then it states that the video card I have in my laptop is a NVIDIA(R) GeForce(R) GTX 980M with 4GB GDDRSo this means I only have a 4GB 980m when I paid $extra for an 8GB 980mNot only that but the laptop had issue to where it would just shut off by itself and issue with the integrated graphics completely stoppingAlong with some diagonal line that appears fully in some games and web pages I visitAnd some weird KERNAL errorI contacted dell support (first time of many) and told them about the issue and customer support confirmed that my system says it has a 980m with 4GB GDDRand not the one that I orderedSo I asked
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
*** *** *** ***
RE: Dell Incident #***
In a nutshell: Per the agent's ( ***@Dell.com) instructions I followed up with DELL on the Incident # referenced upon return from my vacation ACCEPTING DELL's offer for a $refund It has been months since my return and I still have not received the $refund nor any pertinent correspondence within the emails that I have To/From DELL regarding this matter I have all correspondence emails if needed
I purchased a Dell Inspiron laptop for $after taxes from *** on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $
Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process
Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
Requested and was told that I would receive a refund in 10-days on or about October, On November, 2016, was told by company representative that the refund had not been processed because it was awaiting approvalWas told that an internal corporate email would be sent to get approval and that if a positive response was received, result would be a refund in (another) 10-days Have spent three hours on the phone being bounced around to multiple departments and was denied the opportunity for immediate resolution at an appropriate managerial level Want to talk to a corporate representative in Round Rock, TX, but to date haven't been able to get to anyone inside
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the