I purchased a printer from Dell on 02/(Purchase ID: ***)Dell sent two emails on 02/The first said that the order was received and the second one to confirm the orderOn 02/12, I got a email saying the order was delayedThen on 02/13, I got a email saying the order was cancelledWhen I called them on 02/and checked the order status, it said the order was cancelled due to the item being out of stockWhen I talked to the customer service, they told me that the item is in stock and I can buy it againThe call was escalated to the management who gave the same information and transferred my call back to customer service while I was still talking
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
I have purchased a Dell Monitor S2715H during the CyberMonday deals on 11/28/The item was received on 12/1/
On the day that I received the product I noticed that there was bright light coming from the bottom corners of the screen and partially from the topThe light coming from the bottom left corner was significantly bright and very noticeable when the screen displayed dark or black imagesI proceeded to seek help from dell via chat but eventually was directed to talk to a tech representative about it and I thought perhaps this is something that can be fixedThe technician at dell analyzed the situation and based on his assessment he concluded that the monitor is defective and that I would need to return it since it is not something that can be adjusted through settingsI then preceded to look at my order and not having any options in my order summary to request a replacement or exchange I proceeded with the return thinking I could later call and schedule a replac
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I'm FURIOUS!
back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # ***
My name is *** ***I am totally disgusted with the service dell has,provided me .Since Feb th I have had two inspirons Both products were defective .Dell kept me on the phone for hours always switching me to a,different dept I will be calling Monday morning,customer care to refund my entire amountThey should send me a,box to return everythingI am totally surprised at your customer careI have been given the run-a-round for weeksI will be filing a complaint with the Dept of consumer affairs in *** and Dell's home state in *** as well as filing complaints with the Attorney General of each state if necessary, I am also considering legal advice for this matterHoping you can help me,,,,,,,,,,,,,,,,,,,,,, yours,truly *** *** tel####-###-#### *** *** ** ** *** ** *** ** ***
E-MAIL ***
Dell listed a "Plum" colored Fitbit Alta for sale at $ I ordered the item online and provided my credit card information and received an email confirmation (Order #***) Dell then cancelled the order days later and is refusing to the honor the price for a similar/replacement product, even though they are now showing the same product/color as color "Fuschia" on their website I indicated I was willing to accept a different color but they refuse to honor the price I ordered at for any product
Hi,
Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop
Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
My wife and I ordered a 70" 4K television on November 20th It shipped November 21stThe item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about miles from our home I had been tracking the package with excitement as we had two big events I had been anticipating using the television for
We waited and waited First one week Then two Now it's approaching three weeks and still no movement on the tracking I finally carved out time in my extremely busy day to dig into the issue Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere
I contacted the shipping company for an update They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks
So I
I had purchased a laptop from Dell.com on Wednesday March 15th I had saw that it had discounts listed on the website but they would not apply to the purchase priceI had called and placed the order over the phone to correct the issue with the advertised discountsAs a dell Advantage rewards member I am entitled to expedited shipping on my orderafter placing my order I was told my item would arrive between Monday March 20th and Friday March 24th which is longer then the expedited shipping which is advertisedI am now days passed the day my order was submitted and when I look at the website it lists that my expected delivery date shows March 20th (updated) but it does not show that my order has shippedI first contacted Dell via their online chat on Tuesday March 21st and was told that the the product was in transit from Asia to the US and the expected ship date is will be Wednesday the 22nd and I should receive it by Friday the 24thToday on the 24th I look
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number ***The package was delivered via UPS tracking number #***When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address
Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# ***)At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
Aug - Ordered new Dell computer, received $Dell gift card credit from order;
Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express;
Oct - Returned external hard drive because it did not work with Windows 10;
November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
My husband called to see why his order had been canceled (the site stated it was do to a verification issue.) The first person he spoke to stated that it was not a verification issue then transferred him, next person did not know anything needless to say my husband was on hold for FOUR HOURS plus they transferred him to ever department but fraudHe finally talked to a head person so we thought our problems would be solved about we would received our gift card yeah rightSo here we are again today and guess what the order was been canceled yet again even through the customer service people told him that we would have it within a few hoursWe have the transcripts of that conversationI am appalled at their customer service HORRIBLE PLACE
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
So, on Thanksgiving 2016, I ordered an Xbox One package from Dell.com using my dell financial cardThe order went throughA few weeks later the order didn't arriveSubsequently, I dealt with the worst customer service experience (multiple 2-hour waits on the phone and online chat) just to be told the order can't be fulfilled, however, I refund will be issued to my accountIt is June 17, and I have yet to receive a refundAbsolutely unacceptableHere I am paying interest on a purchase that I never received
Everytime I reach out to Dell, I get the runaroundDell, here is the order details
Order Details Order Date: 11/26/
Order Number: ***
Shipping Method: 2nd Business Day
Brought Laptop on Nov Dell emailed issues with credit cardCredit card was chargedWhen I called on DEC 2016t he number provide in the email, The representative wanted the credit card number AGAIN! I refused over the phoneEmailed, if the laptop could not be shipped in a couple of days to cancel the orderCall Dell several timesThey representatives just forward me aroundStill have not been credited my credit card account after days
I purchased a printer from Dell on 02/(Purchase ID: ***)Dell sent two emails on 02/The first said that the order was received and the second one to confirm the orderOn 02/12, I got a email saying the order was delayedThen on 02/13, I got a email saying the order was cancelledWhen I called them on 02/and checked the order status, it said the order was cancelled due to the item being out of stockWhen I talked to the customer service, they told me that the item is in stock and I can buy it againThe call was escalated to the management who gave the same information and transferred my call back to customer service while I was still talking
Dell makes subquality products They do not stand behind their products They're customer service is horrendous I have made all of this very clear to Dell after they ripped me off Yet, they still e-mail me after I told them not to
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
Paid for battery 2/and am still waiting but promised delivery three weeks ago!
I have purchased a Dell Monitor S2715H during the CyberMonday deals on 11/28/The item was received on 12/1/
On the day that I received the product I noticed that there was bright light coming from the bottom corners of the screen and partially from the topThe light coming from the bottom left corner was significantly bright and very noticeable when the screen displayed dark or black imagesI proceeded to seek help from dell via chat but eventually was directed to talk to a tech representative about it and I thought perhaps this is something that can be fixedThe technician at dell analyzed the situation and based on his assessment he concluded that the monitor is defective and that I would need to return it since it is not something that can be adjusted through settingsI then preceded to look at my order and not having any options in my order summary to request a replacement or exchange I proceeded with the return thinking I could later call and schedule a replac
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I'm FURIOUS!
back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # ***
My name is *** ***I am totally disgusted with the service dell has,provided me .Since Feb th I have had two inspirons Both products were defective .Dell kept me on the phone for hours always switching me to a,different dept I will be calling Monday morning,customer care to refund my entire amountThey should send me a,box to return everythingI am totally surprised at your customer careI have been given the run-a-round for weeksI will be filing a complaint with the Dept of consumer affairs in *** and Dell's home state in *** as well as filing complaints with the Attorney General of each state if necessary, I am also considering legal advice for this matterHoping you can help me,,,,,,,,,,,,,,,,,,,,,, yours,truly *** *** tel####-###-#### *** *** ** ** *** ** *** ** ***
E-MAIL ***
They lost a laptop containing months of work worth over $
Dell listed a "Plum" colored Fitbit Alta for sale at $ I ordered the item online and provided my credit card information and received an email confirmation (Order #***) Dell then cancelled the order days later and is refusing to the honor the price for a similar/replacement product, even though they are now showing the same product/color as color "Fuschia" on their website I indicated I was willing to accept a different color but they refuse to honor the price I ordered at for any product
Hi,
Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop
Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
My wife and I ordered a 70" 4K television on November 20th It shipped November 21stThe item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about miles from our home I had been tracking the package with excitement as we had two big events I had been anticipating using the television for
We waited and waited First one week Then two Now it's approaching three weeks and still no movement on the tracking I finally carved out time in my extremely busy day to dig into the issue Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere
I contacted the shipping company for an update They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks
So I
I had purchased a laptop from Dell.com on Wednesday March 15th I had saw that it had discounts listed on the website but they would not apply to the purchase priceI had called and placed the order over the phone to correct the issue with the advertised discountsAs a dell Advantage rewards member I am entitled to expedited shipping on my orderafter placing my order I was told my item would arrive between Monday March 20th and Friday March 24th which is longer then the expedited shipping which is advertisedI am now days passed the day my order was submitted and when I look at the website it lists that my expected delivery date shows March 20th (updated) but it does not show that my order has shippedI first contacted Dell via their online chat on Tuesday March 21st and was told that the the product was in transit from Asia to the US and the expected ship date is will be Wednesday the 22nd and I should receive it by Friday the 24thToday on the 24th I look
I have ordered a camera worth of $1127.xx from Dell.com on 10/05/Order number ***The package was delivered via UPS tracking number #***When the package was out for delivery I started seeing status saying that Shipper has modified my address and UPS started shipping to a wrong addressThe address I live in is Birmingham,AL where the package was originally destined and later changed to a address in RENTON, WA USInvoice has my original address in Birmingham,ALThis give me a lot of stress, when I call dell they redirect me through many people and not arrive at a solutionFinally when I buy the product they re-route it to a wrong address
Previously I had a address issue with Dell where I requested them to change the address on existing Order (Purchase ID# ***)At that time I was getting a rebate of $from different sources I missed it because they were not doing thatNow the issue is they changed the address on my package without letti
Aug - Ordered new Dell computer, received $Dell gift card credit from order;
Oct - Purchased external hard drive for $129.08, used $Dell gift card credit and charged $to American Express;
Oct - Returned external hard drive because it did not work with Windows 10;
November to Today - I have received emails saying that the refund for the external hard drive was posted to the original mode of payment The credit for $has been posted to American Express The gift card department will not give me the $Dell gift card credit They say the card is expired It was NOT expired when I returned the item!!! If I purchase an item from any store in the US using a gift card, then I return the item, I would receive the credit back on a gift card Why won't Dell do the same? I have had NUMEROUS phone calls and emails that have been going back and forth for more than months During every phone call, the agents tell me the same thing, that the
My husband called to see why his order had been canceled (the site stated it was do to a verification issue.) The first person he spoke to stated that it was not a verification issue then transferred him, next person did not know anything needless to say my husband was on hold for FOUR HOURS plus they transferred him to ever department but fraudHe finally talked to a head person so we thought our problems would be solved about we would received our gift card yeah rightSo here we are again today and guess what the order was been canceled yet again even through the customer service people told him that we would have it within a few hoursWe have the transcripts of that conversationI am appalled at their customer service HORRIBLE PLACE
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
So, on Thanksgiving 2016, I ordered an Xbox One package from Dell.com using my dell financial cardThe order went throughA few weeks later the order didn't arriveSubsequently, I dealt with the worst customer service experience (multiple 2-hour waits on the phone and online chat) just to be told the order can't be fulfilled, however, I refund will be issued to my accountIt is June 17, and I have yet to receive a refundAbsolutely unacceptableHere I am paying interest on a purchase that I never received
Everytime I reach out to Dell, I get the runaroundDell, here is the order details
Order Details Order Date: 11/26/
Order Number: ***
Shipping Method: 2nd Business Day
Brought Laptop on Nov Dell emailed issues with credit cardCredit card was chargedWhen I called on DEC 2016t he number provide in the email, The representative wanted the credit card number AGAIN! I refused over the phoneEmailed, if the laptop could not be shipped in a couple of days to cancel the orderCall Dell several timesThey representatives just forward me aroundStill have not been credited my credit card account after days