I ordered a refurbished laptop from Dell Outlet on 3/4/I had looked in the Outlet repeatedly every day as their stock is constantly changing, and, after one week of searching, I had finally found a good model at a good priceThree business days had passed since then, and I had receied no shipping confirmation yetWhen I looked (and look now), there are still authorization charges on my credit card, and the status of the order on Dell's website is "Confirmed"I called Dell's customer service line and was transferred to the Outlet, where the representative (who was somewhat impatient, talking over me at several points as I had tried to explain the situationAdmittedly, my patience was wearing thin as he had the conversation in circles) told me that there was nothing that they could do, and that this was my bank's faultLater on, I made sure that no error had been made by Discover, my card issuerThe representative then tried to sell me a worse-specced machine at a higher pric
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was *** by the *** on November and brought the laptop with me while in Germany preparing to be *** to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was *** *** and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me
Order number
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I placed orders on January 4, 2017, both for solid state drives (total.) On that same day, Dell sent me separate emails saying they had received each order (Orders #*** and #***.) Dell then sent another email on January confirming the first order, and a second email on January confirming the second order
On January 6, I received an email from Dell stating that the second order had been canceled, and then on January 7, I received another email stating that the first order had been canceledIn both of these emails, Dell states that "As requested, some or all of the items in this order have been cancelled."
However, I never cancelled either orderAfter receiving the first cancellation email, I contacted the appropriate people via the link provided in the email in order to let them know that my order (and later, orders) had been canceled in errorI also asked them to let me know why the orders were cancelled and why they said that I had requested t
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is *** This has been dragging on for over months and this is ridiculous!
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired
I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem:
I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for *** without starting the computer the same day we received the flash driveIn *** we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in ***We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in *** to try to resolve the problemWe spent 1h and minutes on the phone and th
Around Thanksgiving I purchased a new computer and its wifi icon was absent and no capabilities at allI spent hrs on the phone with Dells technical support in which used dell connect to resolve the problem and could notI then was told they could send someone to fix but unsure when this could happen after it took longer than expected to arrive at the beginningI travel over the road with my fiancee thats a truck driver and I am anonline studentI spend another hrs getting the run around saying its going to more than days to recieve and we go back on the road December the 26th I dont have this type of time I then asked for a refund and lables to return so that I could purchase another computer to continue my classes and was told this could take 20-days with no reguards of my federal funding I purchased this brand new computer withIm also a disabled student on ssi trying to better myself and no computer or my money on a defective item that did not work right afte
I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeI ordered my laptop, which was over a thousand dollars, and it was shipped to my houseEverything seemed fine when I got the computer but about a week after I got the computer I decided to try the audio on it without headphones because it was advertised with a good audio system with a small sub wooferWhen I played a song on it, it sounded awfulThe bottom subwoofer was obviously
Broken and it was just making a very loud static noise everytime the song required a little baseThis is a brand new laptop that I paid over a thousand dollars for, so I would like it all to work as advertisedI called dell support and they made sure I had everything the way it was supposed to be and after that they sent me a fed ex label to send my laptop in to them to fixThe instructions said to put the charger in with the laptop so I didI packaged the laptop and charger exactly how it was sent to me brand new In the box it came inI got an email a few days later saying they received it and are repairing the laptopAnother couple days later it gets back to my house and it is in a beat up, poorly packaged box, unlike the one I sent it to them inI open the box and there’s a paper that says they replaced a speaker and the bottom plastic coverI think ok it should be good, but it wasn’tI pull the laptop out and turn it on to test the audio againAs soon as I hit the power button, I knew it wasn’t fixed because I could hear the same static noise just from the little noise it makes when you turn it onI proceeded to play a song on the computer again and the awful loud static noise is still there they didn’t fix itAround this time, my laptop dies, so I go to charge it but I realize I don’t have a chargerThey did not send my charger back to meThey just sent my laptop back in a box that was falling apart and it was poorly packagedIt’s amazing the laptop didn’t have a cracked screen or anything reallyBut besides that, they didn’t even fix my laptop, and they didn’t send my charger backWhile all the shipping and repairing was going on, I started college and went my first week without a laptopBut now I have it back and it’s still broken, and it’s dead and I don’t have a charger for itOne more thing about the repair is that they replaced the bottom plastic cover and I don’t really know why, but they did and instead of having that nice inlaid sticker with all the computer details on it, they put this little tiny strip on there that is already peeling off in one cornerSo I have a laptop that I payed a thousand dollars for this laptop that is sitting on my kitchen table, dead, and with a broken subwoofer and I can’t use it because they didn’t even send me my charger backI called dell again and they didn’t even want to do anything for me because I have had my computer for days and they only have a day warrantyThe only thing they will tell me is I can try sending it badk in to get fixed again but seeing as how well that went last time, I’m not very optimisticI would like a full refund of the laptop and just go buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer serviceI bought a thousand dollar laptop and it still doesn’t work right and I can’t even use itI can’t afford to go buy another laptop either
Re: Dell XPS
I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up
My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
I spoke to a Dell representative (*** ***) and told him what type of printer I needed for my business, *** sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer *** then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I received a coupon by mail from Dell for 15% off any XPS desktop computer system It clearly stated the coupon expired at pm on 5/31/ There were no restrictions noted on using it with any other offer I tried to order an XPS computer on that date but the coupon code would not work I initiated an online chat with their rep, who told me the coupon code had already expired I asked how that was possible since it was before the expiration date I was told they had already sold enough with that coupon code and were no longer accepting it I asked again if he would override the system then and honor the coupon He said he could not but offered me a lesser discount Subsequently I tried to contact Dell by email three times for an explanation but they would not respond
I ordered a refurbished laptop from Dell Outlet on 3/4/I had looked in the Outlet repeatedly every day as their stock is constantly changing, and, after one week of searching, I had finally found a good model at a good priceThree business days had passed since then, and I had receied no shipping confirmation yetWhen I looked (and look now), there are still authorization charges on my credit card, and the status of the order on Dell's website is "Confirmed"I called Dell's customer service line and was transferred to the Outlet, where the representative (who was somewhat impatient, talking over me at several points as I had tried to explain the situationAdmittedly, my patience was wearing thin as he had the conversation in circles) told me that there was nothing that they could do, and that this was my bank's faultLater on, I made sure that no error had been made by Discover, my card issuerThe representative then tried to sell me a worse-specced machine at a higher pric
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was *** by the *** on November and brought the laptop with me while in Germany preparing to be *** to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was *** *** and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me
Order number
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
I placed orders on January 4, 2017, both for solid state drives (total.) On that same day, Dell sent me separate emails saying they had received each order (Orders #*** and #***.) Dell then sent another email on January confirming the first order, and a second email on January confirming the second order
On January 6, I received an email from Dell stating that the second order had been canceled, and then on January 7, I received another email stating that the first order had been canceledIn both of these emails, Dell states that "As requested, some or all of the items in this order have been cancelled."
However, I never cancelled either orderAfter receiving the first cancellation email, I contacted the appropriate people via the link provided in the email in order to let them know that my order (and later, orders) had been canceled in errorI also asked them to let me know why the orders were cancelled and why they said that I had requested t
In Spring I purchased a brand new Dell laptop, I have a yr warranty, On December 9, I called to report problems with the laptop not starting or loading up properly I was transferred to a specialist that did hardware diagnostics, that did not resolve the issue, I was transferred to software where a pushy Indian woman tried to cohourse more cash for repairing software application errors, I refused telling her I have a warranty and the laptop is slower than my yr old DellI refused to pay more money for warranty, she was really pushy and tried multiple times to get ,me to pay more money I refusedShe then tried to get me to use my Dell preferred Acct again I refused, This laptop is useless and does not workThey need to provide me a brand new one
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is *** This has been dragging on for over months and this is ridiculous!
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired
I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Sold me a brand new laptop and it lasted TWO MONTHS before crashing like crazySent it out for repairs TWICE and they still haven't fixed it, and now won't refund me or replace it! UNACCEPTABLE
I bought a laptop last year and the screen has split due to the hinge not being properly mounted to the screen assemblyThis happened within the month warranty period, but Dell refuses to fix the issue as they say it might be a wear and tearI have not misused the laptopThis is a common problem when searching google for Inspiron type laptopsHence why I think this is a manufacturer defect and not a wear issueI would like to get this fixed due to lack of quality within the product and why I am filing a complaint
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This
Dell can't deliver as simple software package
They have yet to deliver my purchase
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem:
I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
On June 11, we bought a Dell Alienware for $When the computer arrived at home and turned on, it did not workAfter spending hours on the phone with Dell Alienware support system, they determined that the computer had a problem and did not bootWe asked them to send a replacement but they said noThey sent us a flash drive to boot the computerWe left for *** without starting the computer the same day we received the flash driveIn *** we could not boot the computer eitherAfter spending hours with Dell International we temporarily solve the problem My son who is using the computer is spending a year studying in ***We have had to call Dell International number many times for support for the ongoing issues we have hadThese calls have not been recorded in the profileNow the computer does not chargeI had to call Dell from the USA and had a second phone with my son in *** to try to resolve the problemWe spent 1h and minutes on the phone and th
Around Thanksgiving I purchased a new computer and its wifi icon was absent and no capabilities at allI spent hrs on the phone with Dells technical support in which used dell connect to resolve the problem and could notI then was told they could send someone to fix but unsure when this could happen after it took longer than expected to arrive at the beginningI travel over the road with my fiancee thats a truck driver and I am anonline studentI spend another hrs getting the run around saying its going to more than days to recieve and we go back on the road December the 26th I dont have this type of time I then asked for a refund and lables to return so that I could purchase another computer to continue my classes and was told this could take 20-days with no reguards of my federal funding I purchased this brand new computer withIm also a disabled student on ssi trying to better myself and no computer or my money on a defective item that did not work right afte
I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeI ordered my laptop, which was over a thousand dollars, and it was shipped to my houseEverything seemed fine when I got the computer but about a week after I got the computer I decided to try the audio on it without headphones because it was advertised with a good audio system with a small sub wooferWhen I played a song on it, it sounded awfulThe bottom subwoofer was obviously
Broken and it was just making a very loud static noise everytime the song required a little baseThis is a brand new laptop that I paid over a thousand dollars for, so I would like it all to work as advertisedI called dell support and they made sure I had everything the way it was supposed to be and after that they sent me a fed ex label to send my laptop in to them to fixThe instructions said to put the charger in with the laptop so I didI packaged the laptop and charger exactly how it was sent to me brand new In the box it came inI got an email a few days later saying they received it and are repairing the laptopAnother couple days later it gets back to my house and it is in a beat up, poorly packaged box, unlike the one I sent it to them inI open the box and there’s a paper that says they replaced a speaker and the bottom plastic coverI think ok it should be good, but it wasn’tI pull the laptop out and turn it on to test the audio againAs soon as I hit the power button, I knew it wasn’t fixed because I could hear the same static noise just from the little noise it makes when you turn it onI proceeded to play a song on the computer again and the awful loud static noise is still there they didn’t fix itAround this time, my laptop dies, so I go to charge it but I realize I don’t have a chargerThey did not send my charger back to meThey just sent my laptop back in a box that was falling apart and it was poorly packagedIt’s amazing the laptop didn’t have a cracked screen or anything reallyBut besides that, they didn’t even fix my laptop, and they didn’t send my charger backWhile all the shipping and repairing was going on, I started college and went my first week without a laptopBut now I have it back and it’s still broken, and it’s dead and I don’t have a charger for itOne more thing about the repair is that they replaced the bottom plastic cover and I don’t really know why, but they did and instead of having that nice inlaid sticker with all the computer details on it, they put this little tiny strip on there that is already peeling off in one cornerSo I have a laptop that I payed a thousand dollars for this laptop that is sitting on my kitchen table, dead, and with a broken subwoofer and I can’t use it because they didn’t even send me my charger backI called dell again and they didn’t even want to do anything for me because I have had my computer for days and they only have a day warrantyThe only thing they will tell me is I can try sending it badk in to get fixed again but seeing as how well that went last time, I’m not very optimisticI would like a full refund of the laptop and just go buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer serviceI bought a thousand dollar laptop and it still doesn’t work right and I can’t even use itI can’t afford to go buy another laptop either
Re: Dell XPS
I am requesting your response in resolving the problems I have been encountering with my DELL XPSdesktop computer purchased 2/13/ Since the initial purchase, I have experienced problems with powering up the computer as the power button failed to turn the computer on, requiring many attempts/struggles Also, the power cord which distributes electricity from the wall outlet to the CPU port failed to fit the port and had to be repeatedly connect/disconnect to accommodate usageThe power button has to be repeatedly press and held for minutes before the system powers up
My concerns were articulated to customer service and the computer was replaced within a couple of days after the initial purchase However, the replacement continued to present similar problems Due to the frustration---extremely long wait and the many transfers (department to department) to connect with a Dell technician, who often times presents a communication barrier, I refrained f
I spoke to a Dell representative (*** ***) and told him what type of printer I needed for my business, *** sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer *** then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I received a coupon by mail from Dell for 15% off any XPS desktop computer system It clearly stated the coupon expired at pm on 5/31/ There were no restrictions noted on using it with any other offer I tried to order an XPS computer on that date but the coupon code would not work I initiated an online chat with their rep, who told me the coupon code had already expired I asked how that was possible since it was before the expiration date I was told they had already sold enough with that coupon code and were no longer accepting it I asked again if he would override the system then and honor the coupon He said he could not but offered me a lesser discount Subsequently I tried to contact Dell by email three times for an explanation but they would not respond