I purchased a new color laser printer, model C2665dnf, on Jan 28, My printer is a "lemon" and I have encountered a terminal problem every pages or so All functions become non-functional so no aspect of my printer is usable (note: At this time fewer the pages have ever been run so it is essentially still new.) Dell did made several attempts to resolve the issues but the printer continued to fail again and again after every pages or so The last attempt to make a repair was Jan 5, On April 18, my printer failed again with the same problem However, this time Dell denied to provide any support since my warranty expired Jan 31,
Dell has never fully or sufficiently repaired my printer in a good workmanship like manner It is unfair for them to now deny support just because they "bandaged" it together to get past my warranty date To me that is a and deceptive trade practice
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose
I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support
I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop
This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design
Dell Technical Support is of no use as they insist that it is not covered by my warranty
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell
After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16)
I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things:
The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up
The ne
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
Last complaint #*** that was closed for some reasonSame problem again today for the second time sense it was returned to meComputer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techsBuy our computers and repair them yourself is a bad way to do businessIt finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wireThe laptop hasn't left my desk or moved, so the loose wire story wasn't trueThey contacted me twice to buy extra insurance instead of replacing the computer or returning my moneyI feel their stringing me along until the one year of free repairs is up
Basically , trying to get a refund
I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days
I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait'
In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
I purchased my laptop (Dell Inspiron 15) from *** *** on October 21,2016, I had no issues with the computer for about two months until one day the computer had a bunch of black spots on the screen and I could no longer use itThe past two days I've talked to several customer service agents and gotten no furtherThey are claiming my service tag- *** and express service code -*** are invalid and I have provided photo proof of each
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one
thank you
*** ***
Dell has sent us a computer that doesn't work We have spent many hours on the phone and even sent the computer in to be fixed It still doesnt work and they only hang up on me $is alot to pay for a computer that doesn't work I've asked for a refund or a new computer They haven't given any solutions
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
I purchased a new Dell laptop computer from a local business When I attempted to charge the battery with the battery charger, a message came up on the computer that said, "Your battery has experienced permanent failure and needs to be replaced." This is a brand new computer that came with a faulty battery I called Dell technical support and was told the computer was under warranty but the battery warranty ran out a month ago( I cannot help how long this computer stayed in the store.) They, of course, offered to sell me a new battery, but, I told them no thanks! I have only had the computer for days and I have days to return it to the store If I do not hear from Dell, I will return this computer for a refund I will never purchase another Dell product and I intend to tell all my friends and neighbors about this
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled
However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months
All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later
For solving the problem, here is gift card number and purchase order id and related phone number,
Gift card number related is *** *** *** *** *** and *** *** *** *** ***
Purchase ID *** and *** and ***
Phone *** and ***
Ship Address: *** ***
** *** *** *** ** *** *** ** ***
It's showing like this on Gift card history
Pre-Authorized Transactions
Date Action Amount Store location
2016-06-15:59:Redemption - DELL MARKETING L.P
2016-06-16:04:Redemption - DELL MARKETING L.P
2016-
I bought a Inspiron laptop and had to have it repaired several times ( motherboard replaced 2x's) every time the fix it something else goes bad USB stopped working etcand my laptop is still not working properly, I requested to get a new laptop and they could have the old one to find out what the problem isThey offered a refurbished laptop for replacementI did not buy a refurbished laptop and want apples for apples not apples for oranges
DELL COMPUTERS DOES NOT HONOR ITS WARRANTY
#NeverDellNever
A Tom's Guide complaint about Dell in asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptopThey've neither fixed nor returned it***, the corporate unresolved issues website isn't workingI'll make note of it and make another post later in the week
Meanwhile I'm going to post this email on the ripped off consumer websitesYou probably know most off the same ones I doemailsThat's how many since September
Always, the same lame people offering the same lame communication that they had drilled into them during trainingIt could not be more clear: DELL ii trying .to duck it's responsibility to repair under warrantyTher
Dear Revdex.com Complaint Division:
On February 8, I ordered a Dell Inspiron Series (Intel) - At the time of purchase, I purchased the extended hardware warranty coverage In the past months I have had numerous incidents where the computer stops working, where it will not run programs or the internet My last incident was June At the time, the Technical Support team was unable to diagnose the issue, so they sent a technician to my home to replace the hard drive The hard drive was replaced The computer began working well after the replacement, however, on July 1, 2018, the computer started having the same issues that it did before The computer will not run a diagnotic check on the hardware, and technical support does not know why My husband and I requested that we receive a new computer, and were told that they could not provide us with a new laptop The Dell Purchase ID: *** Order Number: *** Since the time of the purchase I got
I purchased a new color laser printer, model C2665dnf, on Jan 28, My printer is a "lemon" and I have encountered a terminal problem every pages or so All functions become non-functional so no aspect of my printer is usable (note: At this time fewer the pages have ever been run so it is essentially still new.) Dell did made several attempts to resolve the issues but the printer continued to fail again and again after every pages or so The last attempt to make a repair was Jan 5, On April 18, my printer failed again with the same problem However, this time Dell denied to provide any support since my warranty expired Jan 31,
Dell has never fully or sufficiently repaired my printer in a good workmanship like manner It is unfair for them to now deny support just because they "bandaged" it together to get past my warranty date To me that is a and deceptive trade practice
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose
I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support
I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop
This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design
Dell Technical Support is of no use as they insist that it is not covered by my warranty
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
I called dell to find on 3/1/to find out the status of my order that was placed on 1/30/They told me there was an issue with one of the product numbers being discontinued and I would have to cancel the order an submit another order because I will "NEVER" receive the orderI cancelled the order, like they instructed me to do, and got online and submitted another order for the same productMy dell account was suppose to be refunded within hours, which did not happenNow they are telling me since it is in production I have to wait until I receive the order and then send it backThey are not listening to me when I tell them that when I called on 3/1/that they told me "I WILL NEVER RECEIVE THIS ORDER"Now my dell preferred account is tied up for over $that they will not credit back until I return an order I will never get
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell
After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16)
I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things:
The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up
The ne
On March I had a networking issue with my laptop (purchased 10/15)Since it was and still is under warranty, I called for tech support and they had me try to restore Windows after which the laptop wouldn't bootSince then, they have replaced the hard drive twice (both times the laptop wouldn't boot after the replacement)Then I sent it in and they replaced the system board, hard drive, and RAM at the same timeWhen it was returned to me, it had the wrong version of Windows, no activation key for Windows provided, and the computer was unstable (crashed to a blue screen every few minutes)Tech support once again had me attempt to restore Windows which rendered the laptop unable to bootSince they couldn't give me a code for Windows, they created an order to send me another system board with a code I could useThis was cancelled without notifying meWhen I checked the status myself, I called support they agreed to replace the laptop with a refurbished model with equal or grea
Last complaint #*** that was closed for some reasonSame problem again today for the second time sense it was returned to meComputer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techsBuy our computers and repair them yourself is a bad way to do businessIt finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wireThe laptop hasn't left my desk or moved, so the loose wire story wasn't trueThey contacted me twice to buy extra insurance instead of replacing the computer or returning my moneyI feel their stringing me along until the one year of free repairs is up
Basically , trying to get a refund
I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days
I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait'
In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
I purchased my laptop (Dell Inspiron 15) from *** *** on October 21,2016, I had no issues with the computer for about two months until one day the computer had a bunch of black spots on the screen and I could no longer use itThe past two days I've talked to several customer service agents and gotten no furtherThey are claiming my service tag- *** and express service code -*** are invalid and I have provided photo proof of each
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one
thank you
*** ***
Dell has sent us a computer that doesn't work We have spent many hours on the phone and even sent the computer in to be fixed It still doesnt work and they only hang up on me $is alot to pay for a computer that doesn't work I've asked for a refund or a new computer They haven't given any solutions
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
I purchased a new Dell laptop computer from a local business When I attempted to charge the battery with the battery charger, a message came up on the computer that said, "Your battery has experienced permanent failure and needs to be replaced." This is a brand new computer that came with a faulty battery I called Dell technical support and was told the computer was under warranty but the battery warranty ran out a month ago( I cannot help how long this computer stayed in the store.) They, of course, offered to sell me a new battery, but, I told them no thanks! I have only had the computer for days and I have days to return it to the store If I do not hear from Dell, I will return this computer for a refund I will never purchase another Dell product and I intend to tell all my friends and neighbors about this
I purchase multiple laptops from Dell and they all have similar issue buttons do not work on the track-pad I bought this laptop (Inspiron model) 06/15/and has warranty till October For the last few weeks I was hearing a click sound whenever I open the laptopAnd today also I heard the click sound but while closing the laptop I found the right corner edge is popped open This is known defect on the manufacturer with same laptop model I talked to agent first time and they told me its a user issue thus not covered under warranty First off this laptop is not used that frequently nor dropped, always taken care of, and so them calming based on a picture or verbal conversation is a form of harassment I spoke with an customer service agent who is sending me a fax to send the laptop to get it repaired at my personal cost This is not fair my last laptop was covered under warranty Its a hard ware defect not user defect All I do is open and close the monitor lid an
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled
However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months
All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later
For solving the problem, here is gift card number and purchase order id and related phone number,
Gift card number related is *** *** *** *** *** and *** *** *** *** ***
Purchase ID *** and *** and ***
Phone *** and ***
Ship Address: *** ***
** *** *** *** ** *** *** ** ***
It's showing like this on Gift card history
Pre-Authorized Transactions
Date Action Amount Store location
2016-06-15:59:Redemption - DELL MARKETING L.P
2016-06-16:04:Redemption - DELL MARKETING L.P
2016-
I bought a Inspiron laptop and had to have it repaired several times ( motherboard replaced 2x's) every time the fix it something else goes bad USB stopped working etcand my laptop is still not working properly, I requested to get a new laptop and they could have the old one to find out what the problem isThey offered a refurbished laptop for replacementI did not buy a refurbished laptop and want apples for apples not apples for oranges
DELL COMPUTERS DOES NOT HONOR ITS WARRANTY
#NeverDellNever
A Tom's Guide complaint about Dell in asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptopThey've neither fixed nor returned it***, the corporate unresolved issues website isn't workingI'll make note of it and make another post later in the week
Meanwhile I'm going to post this email on the ripped off consumer websitesYou probably know most off the same ones I doemailsThat's how many since September
Always, the same lame people offering the same lame communication that they had drilled into them during trainingIt could not be more clear: DELL ii trying .to duck it's responsibility to repair under warrantyTher
Dear Revdex.com Complaint Division:
On February 8, I ordered a Dell Inspiron Series (Intel) - At the time of purchase, I purchased the extended hardware warranty coverage In the past months I have had numerous incidents where the computer stops working, where it will not run programs or the internet My last incident was June At the time, the Technical Support team was unable to diagnose the issue, so they sent a technician to my home to replace the hard drive The hard drive was replaced The computer began working well after the replacement, however, on July 1, 2018, the computer started having the same issues that it did before The computer will not run a diagnotic check on the hardware, and technical support does not know why My husband and I requested that we receive a new computer, and were told that they could not provide us with a new laptop The Dell Purchase ID: *** Order Number: *** Since the time of the purchase I got