Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep *** on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date
What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
DELL will not stop sending catalogs to my post office boxI have asked them online to unsubscribe to any mailings to this PO Box
I still receive these catalogsIt tends to overfill my PO Box and important mail gets sent back to the sender
All companies need to understand NOT to send advertisement to PO Boxes!!!
I purchased a dell computer a year agoThe day I brought it home, I turned it on and it said no hard drive installedI sent it in for them to fix, they sent it back NOT fixedThey sent a tech out to me to fix it, NOT fixedI sent it to them AGAIN, NOT fixedThey refuse to send me a replacement
Around November, I decided to purchase a laptop from DellI am a graphic designer so I need computer access constantlyWhen I heard of Dell's TraProgram, I was excited to give them my old laptop and recieve a gift card for DellSo I chatted one of Dell's sale representatives and asked if I would be able to use the gift card on payments toward a financed laptopHe confirmed that I could use the gift card for that purposeSo I went ahead and purchased the laptop before I traded the old one inOnce I recieved the new one, I sent the old one backI got the exact ammount of that had been quotedThe problem is, when I went to use this gift card on payments toward my new financed laptop, I could notI called Dell and after waiting for about an hour, they told me I can not use gift cards towards paymentsEssentially leaving me with $worth of a laptop to pay for that I had not planned forIt also left me with a gift card that was useless and worthless to me after
I purchased a Dell XPS computer online on 3/as part of a "pi day" promotion The computer was over $off regular priceA shipment date of 3/was noted on the online order status page shortly after purchase and a FedEx tracking number assigned After the tracking failed to update, I contacted Dell and found out, after multiple online chat sessions (available on request) that the shipment was "lost in transit" I was then told there was a "delay in production" but a replacement was initiated
Today I learned that a replacement was never initiated My credit card was refunded, without my authorization, on 3/30/
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
04/14/10:27:29AM Session Started with Agent (***_***)
04/14/10:27:29AM *** ***: "My order was placed 3/14/for an
I bought a dell new u2415h monitor from *** on 6/3/2016.I had malfunction on the monitor right from the start.I called into dell and sent in my receipt from ***.the agent told me that I needed the order number that *** bought the monitor from dell.I told the agent that how can I know the order number between *** and dell.so in the meanwhile nothing happened.I called bck in march and again the tech support troubleshooted the monitor and verified that it was malfunctioning,but again I never received a new monitor.finally I called in two weeks ago and complained to the agent.they gave me a case number *** and again they told me that they need the order number between dell and ***,and again I told them that there was no way I can know that.Finally after two weeks it was verified ,and my warantee was validated.I told the agent that since this problem started within days of the purchase date(6/3/2016) I should receive a new monitor.she tld me that there are
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
I recently bought a $1,*** *** desktop computer from Dell with the purpose of transferring my windows OS and programs into one of the spare hard drives in the computer (not replacing the windows OS that customer service keeps assuming)I was having trouble installing windows and called customer serviceafter getting put on hold and transferred around a few times I talked to someone in the hardware deptI explained the situation to him and asked if there was anything in the hardware that would keep me from installing and running windows on the computerHe told me that there was nothing in the hardware that would prevent me from installing/running the OSI asked a couple more times for clarity even repeating back what he said to me for verification and got the same response each time (windows could be run on the computer)I was transferred to the software deptafter and got no new info
I was still having a lot of trouble getting Windows installed so (since the
This is not just a sales issue it is also an advertising a customer service and a delivery issue I purchased two items from dell.com on a router system and an Epson projectorOn my original invoice it indicates a delivery date between and While I received my router I have yet to receive my projectorFor reference I am filing this complaint on Further I contacted Dell Support over ten times since to find out about the status of my order Every single time I was told the item is out of stock and has been since before I placed my order and they are waiting on the manufacturerHowever every other store has the item in stock including Amazon and Best BuyIn response to my numerous inquiries I was told I will receive a credit when my order ships to accommodate for the delayFrankly the credit is the least of my worriesNo matter how many times I contact dell support no one can provide any specific answersAfter filing a complaint through their w
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I bought a software from dell, on November 11, so far I did not get the software, the order number is *** and the dell locker number is ***Would you please help me to get the refund
We ordered a laptop computer off of Dell's websiteAbout two weeks after placing the order, we received an e-mail saying that due to a part not being available, the order would be delayedThen we received another e-mail saying the order was being delayed a second time due to the same issue and that we were required to call DellWe called an were forwarded to at least different people (all with accents indicative of Asian decent, India, very hard to understand, just saying)We were told that the part would be available shortly and were given a new delivery dateWell, another e-mail came our way saying that the order could not be processed due to it not being available and we needed to cancel the orderSo, we cancelled the order and were told our form of payment would be creditedWe could not get any folks who speak good English about our issueWhat a shame....an American company fixated on GREEDNever again will I deal with DellA total disgrace
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them
They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it
At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap
Please help me!
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement
About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
Bought a computer for $ never worked right had to have at least six major hardware replacements within six months finally they replace the computer with the refurbished one from the moment I got that one in almost never works!Their customer service is horrible minute wait just to have the phone call dropped at the call back another minute waitThen to be told that there sit system is under maintenance and you have to call back in three hours it’s ridiculous horrible customer service horrible computers don’t by Dell
I Have bought laptops from Dell in the last yearsare not working and the one I'm using an XPS has been slowing down and acting up since Dell Customer Connect was uploaded on my system without my approval on 1/27/I noticed the computer has been running slow sinceI have ignored all of the service calls and blocked every annoying call from India and the PhilippinesA couple of years ago, I bought the service contract and a repair person came to my homeHe proceeded to put his dirty tool chest on my new couch while repairing my laptopAnyone else notice their system running really slow since Dell Customer Connect was uploaded? BTW, I can't uninstall itSeems like a conspiracy to get us to buy their service contracts...I have decided this is my last Dell, I am looking for work so I'm stuck with itOnce, I get a new job, so long Dell...my kids Apple runs great, no annoying calls...that's where I'm going
Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep *** on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I also bought a XPSiversionI paid more than CAD The machine would not turn on within a monthDell promised me to ship a replacement about a month ago, but nothing happenedCustomer representatives take turns giving me wrong estimated shipping date
What's worse is that their website does not allow a user to write a review on XPS I noticed it when I tried to write a review days ago, and the link is still brokenIt seems that many users have problems with their XPS 9570, and I have a suspicion that Dell intentionally crippled the linkVery dishonest practice, to say the least
DELL will not stop sending catalogs to my post office boxI have asked them online to unsubscribe to any mailings to this PO Box
I still receive these catalogsIt tends to overfill my PO Box and important mail gets sent back to the sender
All companies need to understand NOT to send advertisement to PO Boxes!!!
I purchased a dell computer a year agoThe day I brought it home, I turned it on and it said no hard drive installedI sent it in for them to fix, they sent it back NOT fixedThey sent a tech out to me to fix it, NOT fixedI sent it to them AGAIN, NOT fixedThey refuse to send me a replacement
Around November, I decided to purchase a laptop from DellI am a graphic designer so I need computer access constantlyWhen I heard of Dell's TraProgram, I was excited to give them my old laptop and recieve a gift card for DellSo I chatted one of Dell's sale representatives and asked if I would be able to use the gift card on payments toward a financed laptopHe confirmed that I could use the gift card for that purposeSo I went ahead and purchased the laptop before I traded the old one inOnce I recieved the new one, I sent the old one backI got the exact ammount of that had been quotedThe problem is, when I went to use this gift card on payments toward my new financed laptop, I could notI called Dell and after waiting for about an hour, they told me I can not use gift cards towards paymentsEssentially leaving me with $worth of a laptop to pay for that I had not planned forIt also left me with a gift card that was useless and worthless to me after
I purchased a Dell XPS computer online on 3/as part of a "pi day" promotion The computer was over $off regular priceA shipment date of 3/was noted on the online order status page shortly after purchase and a FedEx tracking number assigned After the tracking failed to update, I contacted Dell and found out, after multiple online chat sessions (available on request) that the shipment was "lost in transit" I was then told there was a "delay in production" but a replacement was initiated
Today I learned that a replacement was never initiated My credit card was refunded, without my authorization, on 3/30/
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
04/14/10:27:29AM Session Started with Agent (***_***)
04/14/10:27:29AM *** ***: "My order was placed 3/14/for an
I bought a dell new u2415h monitor from *** on 6/3/2016.I had malfunction on the monitor right from the start.I called into dell and sent in my receipt from ***.the agent told me that I needed the order number that *** bought the monitor from dell.I told the agent that how can I know the order number between *** and dell.so in the meanwhile nothing happened.I called bck in march and again the tech support troubleshooted the monitor and verified that it was malfunctioning,but again I never received a new monitor.finally I called in two weeks ago and complained to the agent.they gave me a case number *** and again they told me that they need the order number between dell and ***,and again I told them that there was no way I can know that.Finally after two weeks it was verified ,and my warantee was validated.I told the agent that since this problem started within days of the purchase date(6/3/2016) I should receive a new monitor.she tld me that there are
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
I recently bought a $1,*** *** desktop computer from Dell with the purpose of transferring my windows OS and programs into one of the spare hard drives in the computer (not replacing the windows OS that customer service keeps assuming)I was having trouble installing windows and called customer serviceafter getting put on hold and transferred around a few times I talked to someone in the hardware deptI explained the situation to him and asked if there was anything in the hardware that would keep me from installing and running windows on the computerHe told me that there was nothing in the hardware that would prevent me from installing/running the OSI asked a couple more times for clarity even repeating back what he said to me for verification and got the same response each time (windows could be run on the computer)I was transferred to the software deptafter and got no new info
I was still having a lot of trouble getting Windows installed so (since the
This is not just a sales issue it is also an advertising a customer service and a delivery issue I purchased two items from dell.com on a router system and an Epson projectorOn my original invoice it indicates a delivery date between and While I received my router I have yet to receive my projectorFor reference I am filing this complaint on Further I contacted Dell Support over ten times since to find out about the status of my order Every single time I was told the item is out of stock and has been since before I placed my order and they are waiting on the manufacturerHowever every other store has the item in stock including Amazon and Best BuyIn response to my numerous inquiries I was told I will receive a credit when my order ships to accommodate for the delayFrankly the credit is the least of my worriesNo matter how many times I contact dell support no one can provide any specific answersAfter filing a complaint through their w
Returned item/order in July Sales agreement between Dell & myself is they have days to refund from return date Been days No refund received
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I bought a software from dell, on November 11, so far I did not get the software, the order number is *** and the dell locker number is ***Would you please help me to get the refund
We ordered a laptop computer off of Dell's websiteAbout two weeks after placing the order, we received an e-mail saying that due to a part not being available, the order would be delayedThen we received another e-mail saying the order was being delayed a second time due to the same issue and that we were required to call DellWe called an were forwarded to at least different people (all with accents indicative of Asian decent, India, very hard to understand, just saying)We were told that the part would be available shortly and were given a new delivery dateWell, another e-mail came our way saying that the order could not be processed due to it not being available and we needed to cancel the orderSo, we cancelled the order and were told our form of payment would be creditedWe could not get any folks who speak good English about our issueWhat a shame....an American company fixated on GREEDNever again will I deal with DellA total disgrace
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them
They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it
At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap
Please help me!
I bought a Dell Inspiron desktop computer in October I paid extra for a three-year warranty covering onsite servicepremium support, and "complete care." It stopped working in January I called technical support, and after minutes on hold, being hung up on, then calling again, minutes on hold, ran through diagnostics and was told that I needed a replacement hard drive The tech said that I had to call another number however I called, again on hold, again the tech hung up on me I called again, again a long hold, then the tech wanted to run the same diagnostics again I refused, asked to speak to a supervisor, and he hung up on me Amazingly, I have tried calling several more times, and every time I ask for a supervisor, they hang up on me
In November 2015, I bought a Dell Venue Android tablet when it went on sale on Cyber Monday that yearIn July 2016, the tablet started to charge slowly, and then not to charge at all when plugged inSince the product was still under warranty (year from date of purchase), I called Dell Technical support, who advised me to send it in for repairsThe original tablet could not be fixed, so they sent a replacement
About days ago,, the replacement tablet started to experience the same problems as the originalI would up spending 4-hours total on the phone (after being cut off twice), routed to several different departments in the company, given contradictory policy information, only to be told that my warranty expired in FebruaryI told them no, the support page for my account clearly shows that the warranty is valid through December 1, I had to take a picture of the second tablet's service tag# to email to Dell so that I could prove that my warranty was still val
Bought a computer for $ never worked right had to have at least six major hardware replacements within six months finally they replace the computer with the refurbished one from the moment I got that one in almost never works!Their customer service is horrible minute wait just to have the phone call dropped at the call back another minute waitThen to be told that there sit system is under maintenance and you have to call back in three hours it’s ridiculous horrible customer service horrible computers don’t by Dell
I Have bought laptops from Dell in the last yearsare not working and the one I'm using an XPS has been slowing down and acting up since Dell Customer Connect was uploaded on my system without my approval on 1/27/I noticed the computer has been running slow sinceI have ignored all of the service calls and blocked every annoying call from India and the PhilippinesA couple of years ago, I bought the service contract and a repair person came to my homeHe proceeded to put his dirty tool chest on my new couch while repairing my laptopAnyone else notice their system running really slow since Dell Customer Connect was uploaded? BTW, I can't uninstall itSeems like a conspiracy to get us to buy their service contracts...I have decided this is my last Dell, I am looking for work so I'm stuck with itOnce, I get a new job, so long Dell...my kids Apple runs great, no annoying calls...that's where I'm going