Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date
Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a 65" LG television on Black Fri*** this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
I purchased two identical Dell Inspiron 2-in-laptop computers from *** *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased
The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services
Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer
I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
I made a purchase on DELL.com with order number *** with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
I ordered games(Lego Marvel Avengers for the Nintendo 3DS system) within the time frame of a promotion they were advertising dollar electronic gift certificates for the productI have only received one even though they have admitted faultI am constantly being looped through customer service with only apologies and no resolutionThis has been going on for about a monthThe items were purchased late January and the certificates are supposed to arrive via email by days
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p*** is on leave, and I should be contacted within hoursI have demanded calls from them
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
Using my Dell account I bought a Dell Inspiron for my mother with years of Premium Support warranty and complete care The computer was shipped to her on May 13, Two weeks ago she spilled coffee on her laptop She called in for support and got it sent it When she shipped it inFirst it was depot repair when she has next day on site service They shipped it back Fedex Ground, so it took days to get to dell Now it is at dell and the company claims it does not have the parts to fix this I always order Dell premium support and over the past few years the service is getting worse When I shipped my Alienware in which had an issue for complete care (again should have had next day service) it was sent Next day to them, two day fix, one day back
My mother who needs her computer to look for work because her employer is filling for bankruptcy is without a computer because Dell can not do its job and honor it's warranty
Service Tag: ***
Express Service Cod
I have been in contact with dell for over a month on the repair of my inch screen , times, each time they say this screen needs proof of purchase, I have emailed to them many times, they say they are going to take care of it send me box to send old one back, but each time the request gets canceled or I get runaround on phone, I have spent a total of or more hrs on phone with them no luck, I have asked to speak with manager , and they will not let me speak over phone they just say they will will call me or email me never happens This is a $screen, the warranty is good till
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a Dell XPS Within days, the laptop refused to bootAfter searching through the online help, I was able to enter the diagnostic mode and retrieved error codes I later provided to supportThe laptop had approximately year of depot service after the purchase (end of November 2016)I contacted support and had a ticket issued, finding the laptop needed to be sent to the depot for serviceI sent the laptop on November via the label providedAfter contacting support for various followups, I was finally called on December requesting authorization to replace the laptop with another as the repair could not proceedI authorized the repair and the next day received a confirmationNow, December 28, I still have not received the replacement unit and have received no response from the sales repassociated with the order about an address changeI was told that the unit would arrive between 1-business days to a different addressThe order is now marked as conf
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I bought a laptop from Dell months ago and immediately began having problems with the audio
I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer
I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned
I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs"
Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
I bought a Dell Inspiron from *** which came a warranty from the manufacturer on Nov The service tag of the laptop is *** The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job
When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop
I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I have multiple issues with my recent purchase of my dell laptopTo start the email I supplied to my dell account is *** and some ticket numbers are: *** *** *** Order number: ***I had gift cards and had to make them into one for your policy so I called on January 18, to validate my cards which took roughly minutesIt says it should take max business days so when those days past and nothing happened I called customer support againThen I finally get an email back on the 24th saying I needed to submit more information even though I already submitted itSo then I call again and then I was told I would have to do the whole process again so then I spent another minutes doing the whole process againThen finally the card transferred and I made the purchaseThen something went wrong apparently and then I had to call AGAINThe woman said she needed to reprocess my payment again and so sh
Summary: The business which I own has Dell Pro Support coverage of a Dell personal computer that has failed The system is currently under warranty and has a professional services support plan, both of which I paid for in full at the time of initial purchase Dell Support provides for the "avoidance of downtime" in the event of a problem My system has been down for weeks and continues to have no resolution date
Additional Information: After a series of Dell support service errors (self-admitted) in response to remediating the aforementioned issue, the problem remains unresolved I have now shipped this particular system to Dell at Dell's request for centralized repair While Dell's client resolution center had indicated that the system would be back to me by the end of the week of 11/18/16, I was noticed today that it will not When I asked to speak to someone who could resolve the issue more expeditiously, I was told there was no one else further to whom I could appeal or
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a 65" LG television on Black Fri*** this year from what I thought would be a smooth processAfter purchasing the product I noticed that I originally entered my address in incorrectlyI promptly created a service ticket to resolve the problem which I thought I was successful inThe agent contacted Pilot and corrected the address for meI noticed that the product arrived Nov and was available for pick up however, now there is a fraud alert on my packageI spent hours on hold to never talk to anyoneI also tried to contact customer service through the chat which is completely unhelpful at my issueI am back at square one and no way to pick up my product with assistance from the customer service team
I purchased two identical Dell Inspiron 2-in-laptop computers from *** *** The computers were then carefully transported to and used in the Philippines The first computer performed well and continues to do so, but the second began overheating and shutting down a few weeks after purchased
The malfunctioning computer was taken to an authorized Dell repair center in the Philippines The technician diagnosed the overheating problem as a factory defect! But for some reason, the technician would only fix the computer when granted permission to do so from Dell warranty services
Dell customer support service instructed transferring ownership to the user in the Philippines, and from that point an authorized Dell technician can then effect repairsBut the transfer of ownership could not even be initiated Dell’s online service declined the transfer
I contacted Dell customer support service for further advisement, and was told the transfer of ownership could not be done
I made a purchase on DELL.com with order number *** with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
I ordered games(Lego Marvel Avengers for the Nintendo 3DS system) within the time frame of a promotion they were advertising dollar electronic gift certificates for the productI have only received one even though they have admitted faultI am constantly being looped through customer service with only apologies and no resolutionThis has been going on for about a monthThe items were purchased late January and the certificates are supposed to arrive via email by days
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p*** is on leave, and I should be contacted within hoursI have demanded calls from them
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I bought a dell computer service tag j3nvalmost a yr ago and its been sent back for repair going on three times the last time it was fixed6/28/it was fixed about months agoit keeps having the hard drive replacednow it has the same problemI keep asking them to give me a new computer, cause it keeps crashing and mother board crashesI have a warrenty on this to replace parts tll oct they say it only had a day warrenty to replace it when I ordered itI have not requested my money back
Using my Dell account I bought a Dell Inspiron for my mother with years of Premium Support warranty and complete care The computer was shipped to her on May 13, Two weeks ago she spilled coffee on her laptop She called in for support and got it sent it When she shipped it inFirst it was depot repair when she has next day on site service They shipped it back Fedex Ground, so it took days to get to dell Now it is at dell and the company claims it does not have the parts to fix this I always order Dell premium support and over the past few years the service is getting worse When I shipped my Alienware in which had an issue for complete care (again should have had next day service) it was sent Next day to them, two day fix, one day back
My mother who needs her computer to look for work because her employer is filling for bankruptcy is without a computer because Dell can not do its job and honor it's warranty
Service Tag: ***
Express Service Cod
I have been in contact with dell for over a month on the repair of my inch screen , times, each time they say this screen needs proof of purchase, I have emailed to them many times, they say they are going to take care of it send me box to send old one back, but each time the request gets canceled or I get runaround on phone, I have spent a total of or more hrs on phone with them no luck, I have asked to speak with manager , and they will not let me speak over phone they just say they will will call me or email me never happens This is a $screen, the warranty is good till
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a Dell XPS Within days, the laptop refused to bootAfter searching through the online help, I was able to enter the diagnostic mode and retrieved error codes I later provided to supportThe laptop had approximately year of depot service after the purchase (end of November 2016)I contacted support and had a ticket issued, finding the laptop needed to be sent to the depot for serviceI sent the laptop on November via the label providedAfter contacting support for various followups, I was finally called on December requesting authorization to replace the laptop with another as the repair could not proceedI authorized the repair and the next day received a confirmationNow, December 28, I still have not received the replacement unit and have received no response from the sales repassociated with the order about an address changeI was told that the unit would arrive between 1-business days to a different addressThe order is now marked as conf
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
I purchased a Dell laptop computer, and received it on 01/07/The laptop needed to be repaired by Dell before it could be usedSubsequently, it had to be repaired two more times approximately every two weeks, and each time the repair took three to five days, denying me the use of the laptop during the first six weeks I owned it ,Of course there were many phone calls spent working with Dell Technical support trying to solve the problem to avoid sending to Dell for repairOn two occasions I requested that Dell replace the computerThere was no reply from Dell
I bought a laptop from Dell months ago and immediately began having problems with the audio
I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer
I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned
I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs"
Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
I bought a Dell Inspiron from *** which came a warranty from the manufacturer on Nov The service tag of the laptop is *** The laptop arriived two weeks later and I started using that for my personal business for which the computer is very essential to do my job
When the laptop arrived when I plugged it in for charging and I noticed right away that I would get the message from the Dell Powerlite software that the adapter which is plugged is not recognized along with a warning the system may not function as desired This message was with the adapter that came packaged with the laptop
I could still continue using the laptop since I could it charge the laptop if I ignored the above messageI also noticed that the connector which plugs into the laptop for power was loose and would come off occasionally As I started using the computer more I could see the connector coming loose more and more which I believe is because of a faulty design with the laptop
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I have multiple issues with my recent purchase of my dell laptopTo start the email I supplied to my dell account is *** and some ticket numbers are: *** *** *** Order number: ***I had gift cards and had to make them into one for your policy so I called on January 18, to validate my cards which took roughly minutesIt says it should take max business days so when those days past and nothing happened I called customer support againThen I finally get an email back on the 24th saying I needed to submit more information even though I already submitted itSo then I call again and then I was told I would have to do the whole process again so then I spent another minutes doing the whole process againThen finally the card transferred and I made the purchaseThen something went wrong apparently and then I had to call AGAINThe woman said she needed to reprocess my payment again and so sh