Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I purchased a new printer in a new unopened box from *** *** in December The printer worked but had occasional errors related to the fuser which became more frequent over the next several weeks The printer display said if the errors continue to contact Dell At first you could just shut down power and restart and the printer would work As the error became more frequent on March 21, I did what the printer said and called the number displayed and gave the service tag and error message to the Dell representative The error message says:
Fusing Unit Error 010-
Restart the printer
Contact Customer Support if this failure repeats
Code:0000000bh
The Dell representative I spoke with told me the printer needed to be replaced When they started to process the replacement they informed me my warranty had expired The date they gave me showed it had expired prior to my purchase Dell blamed the retailer I spoke to *** *** and they pointed me back to Dell sa
I went to purchase laptop in inspiron with a coupon that did not expire for more days and they are refusing to honor the coupon for 30% offAlso, I purchased a playstation gift card and that same laptop last week on 6/2/which the rep told me they would sent me both order numbers but I only received one the rep did not process the laptop order at allI still have not received my playstation membership card yet either that was suppose to be delivered on Monday
I did business with Dell back in college over years agoThey were always a hassle to deal withI gave them another chance recentlyI placed an order for a Dell tablet under order ***I was thinking it would arrive at any timeInstead, I received an email stating they needed to speak with meAnnoyed, I called Dell and keyed in the extension number provided in the emailOf course, that extension did NOT work! I called back and didn't use an extensionThe foreign call center representative told me my credit card company declined the transaction and said my billing address must still be listed as my previous addressI called my credit card company immediatelyMy credit card company confirmed the billing address I gave Dell was indeed correctThe credit card company also said they did not decline the transactionThey said, in fact, that the transaction was successfully charged to my card days earlier on 2/17/Dell is nothing but a hassle from time of order to technic
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
I bought my Dell desktop from *** *** on 10/20/Not even a year agoI have nothing but problems with my desk top since I pulled it out of the boxI am a Premium Support with onsite sevice after remote diagnosis member with accidental damage protection memberInvoice number ***Dell custom service was good to me the first few times then they started playing a game of hot potato with methe bounce me around from basic to premium support everytime for about minutesthis desk top has always had a software problem and Windows has been uninstalled and reinstalled once alreadyI still have the thumb drive they mailed meAfter the program reinstallment I continued having troubleI stopped calling Dell because of not having time for their game of hot potatoI just called them again tonight after or months of not talking to them and restarting their desk top nonstop to have them take another turn at fixing this computerSame dealI got a game of hot potatoI wa
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions
In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at *** and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight
Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer
I thought I would try again because I don't have cash to spend on a co
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
Laptop purchase came with installed operating systems, windows and Want to use After to hours of use, laptop will crash Have to call dell techs to get it running again minimum time each call and time to go through steps is hours Techs informed me problem was windows was trying to update and causing problems Was told needed to be deleted from laptop; laptop needed to be reset; needed to be reinstalled Told them I did not receive disc to reinstall and was told to get another laptop and a flashdrive and make one myself Pleaded with techs to let me mail laptop in for repairs as it was under warranty At least different techs agreed that I should be able to do that I would just have to get in touch with the right person Kept getting numbers and spoke to a minimum of 10, all asking the same questions and doing nothing to help Most I could barely communicate with and some I could not understand at all I do have last dell chats for you to
I bought my Dell desktop from *** *** on 10/20/Not even a year agoI have nothing but problems with my desk top since I pulled it out of the boxI am a Premium Support with onsite sevice after remote diagnosis member with accidental damage protection memberInvoice number ***Dell custom service was good to me the first few times then they started playing a game of hot potato with methe bounce me around from basic to premium support everytime for about minutesthis desk top has always had a software problem and Windows has been uninstalled and reinstalled once alreadyI still have the thumb drive they mailed meAfter the program reinstallment I continued having troubleI stopped calling Dell because of not having time for their game of hot potatoI just called them again tonight after or months of not talking to them and restarting their desk top nonstop to have them take another turn at fixing this computerSame dealI got a game of hot potatoI wa
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to ***, and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All *** did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few
On December 25, 2015, I purchased the Nero Burning ROM To this day, I have yet to be provided with a valid link so I can download my purchase I did everything on my end as far as calling and emailing about the problem I was having No one has responded to my emails When I called they would transfer me to tech support and they couldn't help me with the problem They sent me another link and guess what? It wasn't valid and couldn't open it The customer service in the Phillipines is very POOR and RUDE Today is March 15th, I spoke with a supervisor in the US who after all this time said the only thing he could do is tranfer me to tech support REALLY!!! Sorry, not going that route again I have concluded that I'm done and ended up closing the account Bascially for $49.99, you lost a customer because no one was able to provide me with a valid link Pretty pathetic!i
We found the laptop XPShad irregular noise when playing videos, and reported this issue in April or May (11th month of warranty)At first, the technical specilist spent several weeks back and forth on remote diagnosis but was unable to resolve the issueWe had to send it back to repair in June (last month of warranty)Dell claimed they replaced some parts but the issue was not exactly fixed after repairWhen we noticed the same issue again and reported to Dell for further assistance, Dell refused to provide repair as it is past warranty
We first followed up this issue in July, but the customer representative asked to hold the call for a while and later hang up without any noticeWe took the second try in August, was told Dell will not repair without charges
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
Service Tag : 59PKYD
dell Case Number : ***
filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
I purchased a new Inspirion series, Dell Computer August 3,for $ In March the right hand side of the keyboard stopped working completely (the numbers) I called technical support and after running multiple diagnostic tests They sent me a new keyboard That did not work so they sent me another one Still not working Dell technical support requested that I send in my computer and I complied with the request I received it a week later - they had replaced the operating system Still the keyboard did not work properly I went through more technical support with updated drivers and they requested that I send it in a second time I complied with the request again Received the computer back - still not working correctly I called again, Dell support arranged for a technician to come to my home to replace the motherboard, they assured me this was the problem The Technician came to my home on 5/08/installed the new motherboard - the computer still did n
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from *** March and my *** debit card would be deactivated the last day of May Due to the fact, I can no longer have a *** bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also as
Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I purchased a new printer in a new unopened box from *** *** in December The printer worked but had occasional errors related to the fuser which became more frequent over the next several weeks The printer display said if the errors continue to contact Dell At first you could just shut down power and restart and the printer would work As the error became more frequent on March 21, I did what the printer said and called the number displayed and gave the service tag and error message to the Dell representative The error message says:
Fusing Unit Error 010-
Restart the printer
Contact Customer Support if this failure repeats
Code:0000000bh
The Dell representative I spoke with told me the printer needed to be replaced When they started to process the replacement they informed me my warranty had expired The date they gave me showed it had expired prior to my purchase Dell blamed the retailer I spoke to *** *** and they pointed me back to Dell sa
I went to purchase laptop in inspiron with a coupon that did not expire for more days and they are refusing to honor the coupon for 30% offAlso, I purchased a playstation gift card and that same laptop last week on 6/2/which the rep told me they would sent me both order numbers but I only received one the rep did not process the laptop order at allI still have not received my playstation membership card yet either that was suppose to be delivered on Monday
I did business with Dell back in college over years agoThey were always a hassle to deal withI gave them another chance recentlyI placed an order for a Dell tablet under order ***I was thinking it would arrive at any timeInstead, I received an email stating they needed to speak with meAnnoyed, I called Dell and keyed in the extension number provided in the emailOf course, that extension did NOT work! I called back and didn't use an extensionThe foreign call center representative told me my credit card company declined the transaction and said my billing address must still be listed as my previous addressI called my credit card company immediatelyMy credit card company confirmed the billing address I gave Dell was indeed correctThe credit card company also said they did not decline the transactionThey said, in fact, that the transaction was successfully charged to my card days earlier on 2/17/Dell is nothing but a hassle from time of order to technic
Was not given the education discount price and I requested a price adjustmentThe 'order modification team' told me to call in after received and try then and when I stated that was not acceptable and to cancel the order they hung up on meI contacted Dell through the chat feature and they refused to either cancel the order or due the price adjustment immediatelyThe improper pricing is the error of a Dell employee and hanging up on a customer who is attempting to get a Dell employee's error fixed is unacceptable
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
I bought my Dell desktop from *** *** on 10/20/Not even a year agoI have nothing but problems with my desk top since I pulled it out of the boxI am a Premium Support with onsite sevice after remote diagnosis member with accidental damage protection memberInvoice number ***Dell custom service was good to me the first few times then they started playing a game of hot potato with methe bounce me around from basic to premium support everytime for about minutesthis desk top has always had a software problem and Windows has been uninstalled and reinstalled once alreadyI still have the thumb drive they mailed meAfter the program reinstallment I continued having troubleI stopped calling Dell because of not having time for their game of hot potatoI just called them again tonight after or months of not talking to them and restarting their desk top nonstop to have them take another turn at fixing this computerSame dealI got a game of hot potatoI wa
I received a Premium Dell Computers Account in late July or August, I needed a new computerI tutor ESLStudents/clients are overseas so online is the way we communicate and have class sessions
In August, I ordered a computer from Dell using my premium accountIt malfunctionedI called repeatedly to the dell premium tech departmentSomeone from East India I guess judging from the accent and dialect always answersIt took me 8--calls to get someone to help meBy then the return policy had expiredHowever I complained and threatened a class action lawsuit (there are complaints on line at *** and the three headquarter's phones are not working numbersI did find a government Dell # (whatever that means) tonight
Fast forward, After I threatened a class action lawsuit, I was finally refunded for the first computer
I thought I would try again because I don't have cash to spend on a co
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
Laptop purchase came with installed operating systems, windows and Want to use After to hours of use, laptop will crash Have to call dell techs to get it running again minimum time each call and time to go through steps is hours Techs informed me problem was windows was trying to update and causing problems Was told needed to be deleted from laptop; laptop needed to be reset; needed to be reinstalled Told them I did not receive disc to reinstall and was told to get another laptop and a flashdrive and make one myself Pleaded with techs to let me mail laptop in for repairs as it was under warranty At least different techs agreed that I should be able to do that I would just have to get in touch with the right person Kept getting numbers and spoke to a minimum of 10, all asking the same questions and doing nothing to help Most I could barely communicate with and some I could not understand at all I do have last dell chats for you to
I bought my Dell desktop from *** *** on 10/20/Not even a year agoI have nothing but problems with my desk top since I pulled it out of the boxI am a Premium Support with onsite sevice after remote diagnosis member with accidental damage protection memberInvoice number ***Dell custom service was good to me the first few times then they started playing a game of hot potato with methe bounce me around from basic to premium support everytime for about minutesthis desk top has always had a software problem and Windows has been uninstalled and reinstalled once alreadyI still have the thumb drive they mailed meAfter the program reinstallment I continued having troubleI stopped calling Dell because of not having time for their game of hot potatoI just called them again tonight after or months of not talking to them and restarting their desk top nonstop to have them take another turn at fixing this computerSame dealI got a game of hot potatoI wa
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
I ordered a Dell laptop computer on-line on 12-7-17, at the official DELL website, with the understanding that it would be delivered by 12-20-This is a Christmas present for a year old man, whose laptop has died and I wanted to get him another one in time for ChristmasI patiently waited until yesterday, 12-18-At that time I found a way to contact Dell on-line and they did promptly respond that it will take to days to get it from Asia to the U.S., then they said they would expedite it from their U.Soffice to meThat is not acceptable I called customer service today and spoke to ***, and explained that I ordered this laptop from them due to their promise to deliver by 12-20- All *** did was read back to me over the phone what the email saidI explained this is for a year old man, and surely they have one of these very common models in the United States alreadyI asked him to get a supervisor involved right now and get him involvedAfter a few
On December 25, 2015, I purchased the Nero Burning ROM To this day, I have yet to be provided with a valid link so I can download my purchase I did everything on my end as far as calling and emailing about the problem I was having No one has responded to my emails When I called they would transfer me to tech support and they couldn't help me with the problem They sent me another link and guess what? It wasn't valid and couldn't open it The customer service in the Phillipines is very POOR and RUDE Today is March 15th, I spoke with a supervisor in the US who after all this time said the only thing he could do is tranfer me to tech support REALLY!!! Sorry, not going that route again I have concluded that I'm done and ended up closing the account Bascially for $49.99, you lost a customer because no one was able to provide me with a valid link Pretty pathetic!i
We found the laptop XPShad irregular noise when playing videos, and reported this issue in April or May (11th month of warranty)At first, the technical specilist spent several weeks back and forth on remote diagnosis but was unable to resolve the issueWe had to send it back to repair in June (last month of warranty)Dell claimed they replaced some parts but the issue was not exactly fixed after repairWhen we noticed the same issue again and reported to Dell for further assistance, Dell refused to provide repair as it is past warranty
We first followed up this issue in July, but the customer representative asked to hold the call for a while and later hang up without any noticeWe took the second try in August, was told Dell will not repair without charges
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
Service Tag : 59PKYD
dell Case Number : ***
filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
I purchased a new Inspirion series, Dell Computer August 3,for $ In March the right hand side of the keyboard stopped working completely (the numbers) I called technical support and after running multiple diagnostic tests They sent me a new keyboard That did not work so they sent me another one Still not working Dell technical support requested that I send in my computer and I complied with the request I received it a week later - they had replaced the operating system Still the keyboard did not work properly I went through more technical support with updated drivers and they requested that I send it in a second time I complied with the request again Received the computer back - still not working correctly I called again, Dell support arranged for a technician to come to my home to replace the motherboard, they assured me this was the problem The Technician came to my home on 5/08/installed the new motherboard - the computer still did n
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from *** March and my *** debit card would be deactivated the last day of May Due to the fact, I can no longer have a *** bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also a
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