I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail
They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense
I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this
This is about the 31st correspondence
Dell?He
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I purchased an Inspiron Series for my son in January, Six months after purchasing, we noticed that the left hinge had come loose, causing the computer casing to separate and making it impossible to open the computer without damaging it Because the computer was still in warranty, I called Dell to inquire about repairs, but was told that my Basic Warranty did not cover this defect (it only covered 'hardware and software' failures) I was directed to call out-of-warranty repairs, and learned that it would cost over $to fix the hinge, as the entire LCD screen would need to be replaced The (out of country) service representative with whom I spoke laid out my options and bluntly asked me which repair option I was going to choose and immediately pay for I told her that I wanted to do more research and consider my optionsShe challenged my decision and asked me to justify itI didn't appreciate being pressured to pay for a repair like this
After researchin
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive
***
I also called your sales line as I was denied a supervisor in the above chatHis name and ID( *** - *** (india) - supervisor.-- call center)
Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price
Second, I live in California and am protected by misprinted prices no distinction between online a
I placed my order (Order #***) on 9/the one day where the two $coupons per order were valid for all Dell Advantage members (screenshot attached of the order screen and the actual order) along with release day shippingI only received one gift card after calling customer supportI am unable to get the second promised gift card after multiple calls and emails
I am able to provide screen shots of the order date as well as the promotion in cartI am not sure what else I need to do to validate my purchase
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG
Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
I bought a Dell Inspiron April 27, 2018, this is December 10, In that time, I have contacted Dell numerous times, sometimes I could speak to someone or chat and sometimes not The bottom line is my computer ran out of storage the first week because of he Windows updates I took everything off, used external drives and even with two separate service technicians taking it to the bare bones, nothing could update and nothing could be stored on the computer It is not acting like it's going to crash I'm told there is nothing that can be done I've asked to speak to managers and then I'm directed to another number I also feel bad for the people I talk to because I cannot understand a word they are saying I have had Dell's since 1998, and I will never have another The service, the computer, everything about Dell has gone down the tubes I just spent more money on a different computer (another brand) BTW, my computer is still under warranty I will not rate Dell because there are no positives
I purchased and then returned a few days later a laptop that was not working My return was March 30, I have the tracking slip from UPS
I have subsequently made 5+ phone calls to Dell, the last being just now, asking for my refund of $ I have been told each time I would have it with 3-days I also have been told each time, in various ways, that Dell is experiencing delays and issues as they are upgrading their systems
The phone call today ended with me speaking to a Supervisor in Returns, and he said he would expedite the return (as others have said) and that it should be posted in one week Then he said daysThen he said by the 28thThen by the end of the monthThen by Tuesdays from yesterday Not making any of that up...those are direct quotes
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me
It's now August 27, and I am having technical issues with the laptop
I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired
I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January
Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed
I spoke with ***
I purchased a laptop Dell XPS from Best Buy for $1,for my business and it hasn't worked correctly since purchaseSo far the laptop has been repaired separate occasions and has not worked consistently enough for me to use it for it's intended purpose, which was for my businessMy business requires me to be consistently responsive with my clients and to be connected at all timesThe Laptop still does not work correctly and the warranty expires in the beginning of JuneI've asked management in Dell several times to replace my laptop but Dell refuses and keeps sending me back to the repair centerI don't want this computer I would rather give it back and never have a Dell again as they don't stand behind their productFor $1,I thought I would be buying a top of the line product for my business, instead it's been a nightmare just to get it runningI don't want this laptop as it has proven to be too unreliable and a detriment to my business
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor
After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled
I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused
Now I am being charged 260$ for a monitor that I do not want
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I have been in contact with dell for over a month on the repair of my inch screen , times, each time they say this screen needs proof of purchase, I have emailed to them many times, they say they are going to take care of it send me box to send old one back, but each time the request gets canceled or I get runaround on phone, I have spent a total of or more hrs on phone with them no luck, I have asked to speak with manager , and they will not let me speak over phone they just say they will will call me or email me never happens This is a $screen, the warranty is good till
My daughter saved up for a year to buy her own laptop and when she finally got enough money she ordered it from DellWhen she ordered it she sent it to the wrong address, I then contacted them to correct the address mistakeDell made the address correction and after the package was to be delivered Fedex told us we were required to pick it up at a specific fedex location the next dayUpon arrival the next day minutes away from houseFedEx then informed us Dell sent package back to Dell and by this time weeks had past without the product in which was already paid forAfter calls and hours on the phone the product finally arrived back at Dell and now Dell tells us they will take upto a month to refund money back to my daughter and they can't resend product, so it will be months after they received payment before she might get her hard earned money back
I purchased a Dell P2715Q monitor in October with a year warrantyThe particular firmware version of this monitor is Awith a manufacturing date of March The earlier production runs of this monitor commonly experience an issue with not waking up from sleep See this thread as an example ***
and searching "P2715Q sleep" will turn up several other postings
The issue is solved with a firmware update to revision A(as recommended in the thread above)However this is not an user upgradeable option hence the need to contact Dell for an exchange, which I did
The customer support person told me (sympathetically) that they cannot guarantee an exchange to a higher firmware version due to their policy
I was flabbergasted but decided to see if I would get an AfirstI did not and the issue remains (I received an Athat was manufactured in Feb and reflashed to A02)
I find it insane
I have been dealing with dell for about a week or to all to come to the conclusion that dell does not respect or Honor the customer warrantyI was pleged with a battery problem which the battery on my Alienware emploded basically leaking the battery acid from the lithium batter packThe underside of the laptop was destroyed when this happenedI contacted Dell/Alienwares customer support team immediately in good faith that all would be taken care of promptlyI was then told that they would send out a return shipping box where I could return the laptop and all would be taken care ofBoy was I thrown for a loop, I received the box the next day as promisedI then proceeded to stop the fedex guy to basically take the package immediately I went to get the laptop to put it in the plastic back that the box provided and the driver saw the fluid on the underside of the laptop and as what was it I then explained the situation and he denied my package because of it being hazardous waist
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail
They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense
I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this
This is about the 31st correspondence
Dell?He
I ordered a Dell Alienware laptop in June By Sept 2016, the laptop had issues and by Oct 2016, the laptop would not start I called Dell and was told that it was a motherboard problem In Nov 2016, they replaced the motherboard In Dec of 2016, the lap top would start when you turned it on and off several times So In December 2016, I was told that the C Drive had to be replaced So in December that was replaced but done incorrectly as when installed, the D Drive was erased After spending another hour on the phone, it finally got fixed In January 2017, the audio port was not working properly The Dell Tech replaced the audio port and it still did not work So now, they want to replace the MOTHERBOARD AGAIN I am beyond frustrated At this point is this not a defective laptop? I just want my money refunded back to me
I purchased an Inspiron Series for my son in January, Six months after purchasing, we noticed that the left hinge had come loose, causing the computer casing to separate and making it impossible to open the computer without damaging it Because the computer was still in warranty, I called Dell to inquire about repairs, but was told that my Basic Warranty did not cover this defect (it only covered 'hardware and software' failures) I was directed to call out-of-warranty repairs, and learned that it would cost over $to fix the hinge, as the entire LCD screen would need to be replaced The (out of country) service representative with whom I spoke laid out my options and bluntly asked me which repair option I was going to choose and immediately pay for I told her that I wanted to do more research and consider my optionsShe challenged my decision and asked me to justify itI didn't appreciate being pressured to pay for a repair like this
After researchin
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive
***
I also called your sales line as I was denied a supervisor in the above chatHis name and ID( *** - *** (india) - supervisor.-- call center)
Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price
Second, I live in California and am protected by misprinted prices no distinction between online a
I placed my order (Order #***) on 9/the one day where the two $coupons per order were valid for all Dell Advantage members (screenshot attached of the order screen and the actual order) along with release day shippingI only received one gift card after calling customer supportI am unable to get the second promised gift card after multiple calls and emails
I am able to provide screen shots of the order date as well as the promotion in cartI am not sure what else I need to do to validate my purchase
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG
Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
I bought a Dell Inspiron April 27, 2018, this is December 10, In that time, I have contacted Dell numerous times, sometimes I could speak to someone or chat and sometimes not The bottom line is my computer ran out of storage the first week because of he Windows updates I took everything off, used external drives and even with two separate service technicians taking it to the bare bones, nothing could update and nothing could be stored on the computer It is not acting like it's going to crash I'm told there is nothing that can be done I've asked to speak to managers and then I'm directed to another number I also feel bad for the people I talk to because I cannot understand a word they are saying I have had Dell's since 1998, and I will never have another The service, the computer, everything about Dell has gone down the tubes I just spent more money on a different computer (another brand) BTW, my computer is still under warranty I will not rate Dell because there are no positives
I purchased and then returned a few days later a laptop that was not working My return was March 30, I have the tracking slip from UPS
I have subsequently made 5+ phone calls to Dell, the last being just now, asking for my refund of $ I have been told each time I would have it with 3-days I also have been told each time, in various ways, that Dell is experiencing delays and issues as they are upgrading their systems
The phone call today ended with me speaking to a Supervisor in Returns, and he said he would expedite the return (as others have said) and that it should be posted in one week Then he said daysThen he said by the 28thThen by the end of the monthThen by Tuesdays from yesterday Not making any of that up...those are direct quotes
I purchased a laptop form my school bookstore on January 05, Although the laptop was used as a display it did come with a one year warranty because it was a new purchase for me
It's now August 27, and I am having technical issues with the laptop
I contacted Dell's customer service number to file a claim, but I learned that the computer was still registered under the school's bookstore information and therefore the warranty was expired
I explained to Dell with help from my bookstore's manager that I purchased this laptop and it came with a warranty which would expire January
Also, we requested that they transfer ownership and updated and correct the registration issueI called Dell times and yesterday I was on the phone for 1/hours with no resolution, no information updated, only a bunch of misleading promises and still I don't have a shipping label or any idea when they will update the information son I can have my laptop fixed
I spoke with ***
I purchased a laptop Dell XPS from Best Buy for $1,for my business and it hasn't worked correctly since purchaseSo far the laptop has been repaired separate occasions and has not worked consistently enough for me to use it for it's intended purpose, which was for my businessMy business requires me to be consistently responsive with my clients and to be connected at all timesThe Laptop still does not work correctly and the warranty expires in the beginning of JuneI've asked management in Dell several times to replace my laptop but Dell refuses and keeps sending me back to the repair centerI don't want this computer I would rather give it back and never have a Dell again as they don't stand behind their productFor $1,I thought I would be buying a top of the line product for my business, instead it's been a nightmare just to get it runningI don't want this laptop as it has proven to be too unreliable and a detriment to my business
Honestly one of the worst companies I have ever done business with I placed an order for monitors and a computer Monitors failed to ship on time and was ultimately steered towards ordering different monitors All in it took about weeks for the monitors to arrive When computer came it failed and ultimately had to be replaced The 2nd new one then had to be repaired as well Then they still had my credit card held up for another $600+ over the monitor issue That took another week to get resolved Now the gift cards can't be processed WTH? They ultimately screwed me and will get to keep the $worth of gift cards just because I'm no longer willing to continue fighting with them anymore Spent several hours on the phone with them when I was trying to get the order delivered and replaced
dell was cancelled my order on 03/22, after months, I still not receive refund
JAN, I spoke with a representative about purchasing a monitor on sale(Buy one get one 50% off) The repinsisted I purchase the first monitor through her and then transferred me to another repto buy the second monitor
After two more rep transfers I was informed that this promotion was only valid for purchasing both monitors in the same transactionThe third rep could not complete the purchase for the sale item(s) online, so I purchased them myself onlineI then requested that my first order be canceled
I was transferred twice more and then informed that my order could not be canceled because it was in the "boxing" stageI demanded that my order be canceled before shipping and dell refused
Now I am being charged 260$ for a monitor that I do not want
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I have been in contact with dell for over a month on the repair of my inch screen , times, each time they say this screen needs proof of purchase, I have emailed to them many times, they say they are going to take care of it send me box to send old one back, but each time the request gets canceled or I get runaround on phone, I have spent a total of or more hrs on phone with them no luck, I have asked to speak with manager , and they will not let me speak over phone they just say they will will call me or email me never happens This is a $screen, the warranty is good till
My daughter saved up for a year to buy her own laptop and when she finally got enough money she ordered it from DellWhen she ordered it she sent it to the wrong address, I then contacted them to correct the address mistakeDell made the address correction and after the package was to be delivered Fedex told us we were required to pick it up at a specific fedex location the next dayUpon arrival the next day minutes away from houseFedEx then informed us Dell sent package back to Dell and by this time weeks had past without the product in which was already paid forAfter calls and hours on the phone the product finally arrived back at Dell and now Dell tells us they will take upto a month to refund money back to my daughter and they can't resend product, so it will be months after they received payment before she might get her hard earned money back
I purchased a Dell P2715Q monitor in October with a year warrantyThe particular firmware version of this monitor is Awith a manufacturing date of March The earlier production runs of this monitor commonly experience an issue with not waking up from sleep See this thread as an example ***
and searching "P2715Q sleep" will turn up several other postings
The issue is solved with a firmware update to revision A(as recommended in the thread above)However this is not an user upgradeable option hence the need to contact Dell for an exchange, which I did
The customer support person told me (sympathetically) that they cannot guarantee an exchange to a higher firmware version due to their policy
I was flabbergasted but decided to see if I would get an AfirstI did not and the issue remains (I received an Athat was manufactured in Feb and reflashed to A02)
I find it insane