My order, which purchase ID is ***, got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
Bait and Switch
I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through
Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting…
I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company
Reference Dell incident is ***
10:51:AM *** *** * sending you the quote to confirm the specs
10:54:AM *** *** * please stay connected over the chat
10:54:AM *** ok
10:55:AM *** did you send the quote in e-mail?
10:55:AM *** *** * I am working on the pricing
11:01:AM *** *** * sorry for
In December I ordered a Inspiron In April the hard drive failed for no reason I called Dell and even though I paid extra for a preferred warranty they had me ship them the computerI shipped the laptop to them and upon returning back to me I noticed they had damaged my new computer so I called once again to make a complaint about my system being damaged they wanted it sent back in again but I said no so they sent out a tech on 5-10-The tech came out and replaced the damaged parts and went to power on the system but low and behold it would not power back up even though it was working fine earlier that day the tech told me that in his opinion something was very wrong with the system I contacted Dell and told them the problem I was having and I felt that the system was a lemon for having major technical issues in such a short period of time and I requested a replacement system they said noThe solution send it back to them again even though they already d
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
computer purchased in late july-has already had hard drive replaced and continues to have constant issues daily have been on line with tech support they just do the same things over & overNow they tell me its a softwear and application problem and since I don't have a "warranty" on that they expect to charge me to fix a problem ON A BRAND NEW COMPUTER!~ This is not acceptable---the entire computer should be replaced because its obviously defective which they refuse to do-THE COMPUTER ISNT EVEN MONTHS OLD- WTH !
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
My new dell computer was downloading a windows update when it locked up and would not restartI tried to reboot it, but it came up with a "no boot device detected" errorWhen calling to get help on dell's useless customer no-support line, I got hung up on three times and all the information they gave me was wrongNothing is working and I can't get help from dell, even though my computer is still under warrantyThis is a know problem for dell computers, but they refuse to fix it
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund
Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit
I ended up purchasing an Inspiron system for under $and paid the extra out of pocket
For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark
But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened?
I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far
Finally, on May 12th, I set aside some time, sat down with my laptop and began com
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
I purchased an Inspiron gaming (Intel) - 5577, order # ***In less than few months of usage, the left side of the laptop opened up near the hing (however, nothing is broken), which turns out to be a common defect of this particular model that many people complained about (it seems that some screws inside are lacking locktite per some of the complaints)When we contacted Dell to get this fixed under the warranty, they started to deflect this trying to justify it as customer abuseWhat kind of product warranty and customer support is this?
On 6/23/16, I purchased a NEW XPS computer through Dell online outlet (Service Tag ***)I verified with sales repthis was a NEW computerI also purchased extended warranties I paid $ Computer was delivered approximately weeks later Upon setting it up, I discovered it would not work at all I telephoned Dell Dell arranged for a service technician to come to my house One came on 7/14/ He fixed the video card The computer booted up After he left, when I shut down the computer, it would not start again I called Dell again The service technician came again the following week, when he replaced parts Dell had sent him While technician was here, he was not able to get the computer started & he called & talked to Dell During that call, Dell arranged service for it to be shipped to Dell for repair I was NEVER offered the option of a refundWhile Dell had it for repair, it was after days after I purchased it After I received it back
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to ***_*** who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced
I assumed the problem had been resolved *** sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case
At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed *** on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I Have bought laptops from Dell in the last yearsare not working and the one I'm using an XPS has been slowing down and acting up since Dell Customer Connect was uploaded on my system without my approval on 1/27/I noticed the computer has been running slow sinceI have ignored all of the service calls and blocked every annoying call from India and the PhilippinesA couple of years ago, I bought the service contract and a repair person came to my homeHe proceeded to put his dirty tool chest on my new couch while repairing my laptopAnyone else notice their system running really slow since Dell Customer Connect was uploaded? BTW, I can't uninstall itSeems like a conspiracy to get us to buy their service contracts...I have decided this is my last Dell, I am looking for work so I'm stuck with itOnce, I get a new job, so long Dell...my kids Apple runs great, no annoying calls...that's where I'm going
I purchased a NEW Dell Inspiron computer on 3/17/17, from Dell it is financed through Dell Financial servicesI have had nothing but problems with it since I received itI have spent many many hours of my time on the phone with there technical support team to try an fix the problemsI paid almost $for a computer that constantly freezes up and shuts down all by its selfI have the highest internet speed, from my internet provider and the computer is very slowI have several emails to support my claim from Dell support techs, who send an email after every call to Dell Premium support trying to fix the problem
After being told by Dell Tech Concierge that I needed to update the Windows program on my desktop computer (a Dell Dimension purchased from Dell in 2003) to at least a Windows 7, I was sold Microsoft Windows 7, Office Home & Student and McAfee Antivirus as new products to accomplish the recommended updateI received these items in mid March of this yearAt the time these products were ordered, I was advised that even though I had an active Dell Concierge contract on this computer, that I would need to contact a local technician to install these itemsRecently I learned the cost of having the items installed would be almost as much as the $that I paid for the productsAt that point I concluded that installing the items was not a reasonable optionYet when I contacted Dell about returning them I was advised as to their day return policy, a pollcy that, yes, I can now read but that was not indicated on the order invoice or order confirmation Today I talked w
My order, which purchase ID is ***, got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
Bait and Switch
I was purchasing a Dell Laptop today via WebChat from your Web site I am extremely dis-appointed in the “Bait and Switch” tactic that I was put through
Please read the transcript where I was quoted a price, then gave my Credit Card information, and then the price was much higher than expected with the Sales person indicated the sale was now over Notice the amount of time I was waiting…
I have bought other computers from Dell this year alone, and did not have this kind of issueI am a loyal customer, but was not expecting this type of behavior from a large company
Reference Dell incident is ***
10:51:AM *** *** * sending you the quote to confirm the specs
10:54:AM *** *** * please stay connected over the chat
10:54:AM *** ok
10:55:AM *** did you send the quote in e-mail?
10:55:AM *** *** * I am working on the pricing
11:01:AM *** *** * sorry for
In December I ordered a Inspiron In April the hard drive failed for no reason I called Dell and even though I paid extra for a preferred warranty they had me ship them the computerI shipped the laptop to them and upon returning back to me I noticed they had damaged my new computer so I called once again to make a complaint about my system being damaged they wanted it sent back in again but I said no so they sent out a tech on 5-10-The tech came out and replaced the damaged parts and went to power on the system but low and behold it would not power back up even though it was working fine earlier that day the tech told me that in his opinion something was very wrong with the system I contacted Dell and told them the problem I was having and I felt that the system was a lemon for having major technical issues in such a short period of time and I requested a replacement system they said noThe solution send it back to them again even though they already d
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
computer purchased in late july-has already had hard drive replaced and continues to have constant issues daily have been on line with tech support they just do the same things over & overNow they tell me its a softwear and application problem and since I don't have a "warranty" on that they expect to charge me to fix a problem ON A BRAND NEW COMPUTER!~ This is not acceptable---the entire computer should be replaced because its obviously defective which they refuse to do-THE COMPUTER ISNT EVEN MONTHS OLD- WTH !
On 6/15/I placed an order for a new computer system via the Alienware website, computer was configured and ordered Billing information provided etcI received confirmation that the order was successful and would be delivered on July 27th- August 2nd August 2nd came and went and no computer, called customer support, was assured computer would be delivered on August 4th, Called again August 4th no computer was delivered Told to wait until August 8th, once again no computer delivered Phoned Dell this morning told computer will not be manufactured and I would need to reorder the system via the Dell Website I have waited for two months for this computer to be made and delivered for nothing I have received no communication from Dell indicating there was an issue with my order or any other communication other than the order is on its way please be patient The computer was never manufactured in the first place which means I was repeatedly deceived by customer service agents
My new dell computer was downloading a windows update when it locked up and would not restartI tried to reboot it, but it came up with a "no boot device detected" errorWhen calling to get help on dell's useless customer no-support line, I got hung up on three times and all the information they gave me was wrongNothing is working and I can't get help from dell, even though my computer is still under warrantyThis is a know problem for dell computers, but they refuse to fix it
Ordered new computer with office proCould not get the software to workSpent hours upon hours trying to work this out with DellEnded up purchasing the software and requested a refund
Was told that it would be possible that the warranty on the service plan may be expired and my not receive refund for the software they could not get running on the computer purchasedweeks of the run around game with no answers to fix the issueSeveral attempts made on my endSeveral hours of lost business hours and man power trying to resolve the issue
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit
I ended up purchasing an Inspiron system for under $and paid the extra out of pocket
For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark
But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened?
I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far
Finally, on May 12th, I set aside some time, sat down with my laptop and began com
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
I ordered a laptop thru Dell.com It was delivered on 7/20/ The laptop arrived non working I followed all of their steps for troubleshooting The technical team spent more than hours diagnosing it The arrived at the decision to exchange the system for a brand new system This was escalated to the escalation team This was guaranteed to take 3-business days It has now been over weeks and they will not help in resolving this issue I just hung up the phone with Dell And I was told they still need more time to process this exchange Which is what they have been saying everytime I communicate with them At this point the product is going to be out of the day window for a return Which is what it feels like They keep pushing back the exchange and have no answers Whenever I call no one can answer where the exchange is I paid for a product and received a non working product I have followed all of their directions and still have no resolution
I purchased an Inspiron gaming (Intel) - 5577, order # ***In less than few months of usage, the left side of the laptop opened up near the hing (however, nothing is broken), which turns out to be a common defect of this particular model that many people complained about (it seems that some screws inside are lacking locktite per some of the complaints)When we contacted Dell to get this fixed under the warranty, they started to deflect this trying to justify it as customer abuseWhat kind of product warranty and customer support is this?
On 6/23/16, I purchased a NEW XPS computer through Dell online outlet (Service Tag ***)I verified with sales repthis was a NEW computerI also purchased extended warranties I paid $ Computer was delivered approximately weeks later Upon setting it up, I discovered it would not work at all I telephoned Dell Dell arranged for a service technician to come to my house One came on 7/14/ He fixed the video card The computer booted up After he left, when I shut down the computer, it would not start again I called Dell again The service technician came again the following week, when he replaced parts Dell had sent him While technician was here, he was not able to get the computer started & he called & talked to Dell During that call, Dell arranged service for it to be shipped to Dell for repair I was NEVER offered the option of a refundWhile Dell had it for repair, it was after days after I purchased it After I received it back
I purchased a refurbished Dell Inspiron laptop from the Dell outlet in June After a few months of use the keyboard went bad (the "a" key stopped functioning) Dell sent a service technician out to fix the problem They were able to replace the keyboard, but he misaligned the case on the computer so badly that I could not use USB or headphone jacks The technician returned, but was unable to fix the new problem He arranged for the laptop to be shipped to the repair center, which it was When I got the laptop back the issue was not addressed Dell sent another technician out to fix it, but he was unable to as well When this technician was done with the laptop the hard drive no longer worked, so it needed to be replaced Another technician was scheduled to replace the hard drive and repair the case, but after looking at the computer he said that the batter was defective and he could not complete the repair Dell told me I need to send the computer in again I explained that
First of all Dell has the worst customer service I've ever seenThey can barely speak English and they get irritated when you keep asking them to repeat thingsThey will not transfer you to a u.s representative like they are required toThe first problem occurred when they offered an 8% cash back bonus on the online site EbatesWe ordered a new computer through the Ebates site that was linked to DellI made sure it was linked like I always do when I shop online at a retailer that offers an ebates bonusWell we never got the $credit for buying the computerAfter calling Ebates they said Dell never sent them notice of our orderI've used Ebates when shopping online for years and never had a problem till nowI called Dell and they said they could not locate my orderThen after a week of arguing with them they found the order history but said it wasn't placed through the Ebates linkI know 100% it wasThen I was told they never offered an 8% cash back bonusAfter two wee
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to ***_*** who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced
I assumed the problem had been resolved *** sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case
At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed *** on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I Have bought laptops from Dell in the last yearsare not working and the one I'm using an XPS has been slowing down and acting up since Dell Customer Connect was uploaded on my system without my approval on 1/27/I noticed the computer has been running slow sinceI have ignored all of the service calls and blocked every annoying call from India and the PhilippinesA couple of years ago, I bought the service contract and a repair person came to my homeHe proceeded to put his dirty tool chest on my new couch while repairing my laptopAnyone else notice their system running really slow since Dell Customer Connect was uploaded? BTW, I can't uninstall itSeems like a conspiracy to get us to buy their service contracts...I have decided this is my last Dell, I am looking for work so I'm stuck with itOnce, I get a new job, so long Dell...my kids Apple runs great, no annoying calls...that's where I'm going
I purchased a NEW Dell Inspiron computer on 3/17/17, from Dell it is financed through Dell Financial servicesI have had nothing but problems with it since I received itI have spent many many hours of my time on the phone with there technical support team to try an fix the problemsI paid almost $for a computer that constantly freezes up and shuts down all by its selfI have the highest internet speed, from my internet provider and the computer is very slowI have several emails to support my claim from Dell support techs, who send an email after every call to Dell Premium support trying to fix the problem
After being told by Dell Tech Concierge that I needed to update the Windows program on my desktop computer (a Dell Dimension purchased from Dell in 2003) to at least a Windows 7, I was sold Microsoft Windows 7, Office Home & Student and McAfee Antivirus as new products to accomplish the recommended updateI received these items in mid March of this yearAt the time these products were ordered, I was advised that even though I had an active Dell Concierge contract on this computer, that I would need to contact a local technician to install these itemsRecently I learned the cost of having the items installed would be almost as much as the $that I paid for the productsAt that point I concluded that installing the items was not a reasonable optionYet when I contacted Dell about returning them I was advised as to their day return policy, a pollcy that, yes, I can now read but that was not indicated on the order invoice or order confirmation Today I talked w