Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet."
This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet."
They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I am writing to complain of the Dell support's ill instruction cost me lost data on my hard drive
In the beginning of month of December last year, when I logged on to my computer, the computer indicated that one of my hard drive had an error During that time, I was still be able to do all my work on the computer without any issue At the end of December I finally contacted Dell about this hard drive warning issue since this computer was brought not even pass months
I called the Dell support and talk to a person name *** ***We did the Dell diagnostic on the computer and was no error find on the hard drive He then advised me to take the hard drive out and put it on a spare dell computer and see whether the spare computer will start up I said I will do it and get back to him later since it will take a while to set this up Later day, I did what he told me and the spare computer didn't start
I get back to him about the spare computer, then he sent me the
I ordered a desktop from Dell on July 5th, with order number ***They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
Laptop computer Inspiron series was returned because of driver crashing issues that persisted after repairs by a Dell service technician The laptop was processed as received by Dell and due for full refund in March However, it is now May 24, and the money has not yet been returnedCustomer service is continuously unresponsive on the details, saying that they submitted a claim to check status of return and have once hung up on customer
I purchased a Dell Computer from *** *** around October 15, Right now it is still under warranty but that expires in daysI have already sent it in to the Dell Recovery Center timesThey have sent a service tech to my home onceAnd now, it is back at the recovery center for a 4th timeI can understand Dell attempting to honor their
warranty by repairing the system that I purchased however, after attempts at their depot center and once in my home were the system completely died in front of myself and the Dell Service TechI cannot understand why Dell refuses to replace the defective computerDell cannot get it to work nor can they fix itDell has spent more money trying to fix it then it would cost to just replace itI explain to them that this was not my daily systemThat I set it up when I first purchased it and everything was fineI turn it on sometime later and it would not connect to the internet or display any networks in the areaThe USB's stopped working
I bought a new laptop which has not worked from the day I rec'd it.march 2017, I have had several calls with tech support asking them from the first week to replace the defectived one or fix it and they will notall they want to do is take control of my computer and keep me on the phone for several hrs and they do nothing to fix itI have been sexual harassed from one of the guy name *** who had control of my computer, and from *** *** from Dellhe called on 9-25-and said microsoft would be calling to fix my laptop and I told him to stop wasting my time that it cant be fixed over the phonebut he had a so called guy from microsoft *** *** and they created an pay pal credit card and charged dollars to best buyI DID NOT AUTHORIZE THEM TO APPLY FOR ANY CREDIT CARD, THIS ISSUE HAS CAUSED A BAD REPORT AND THEY HAVE FRAUD MY IDI HAVE BEEN THROUGH HELL THE PAST WEEKS TRYING TO GET EVERYTHING STRAIGHTENED OUTI have wrote letters to the CEO,CFO, and COOI h
On July 30, I ordered a Chief Extra Large FIT RXT2-G Wall Mount for a televisionI ordered this because I had purchased a TV from Dell, and that TV had a reward coupon of $that had to be used on Dell products in the next days(Order number *** shipping to *** *** in *** **.) That order was confirmed, and I was told that the order would ship around August After that, I started receiving regular emails from Dell every other day, changing the delivery date from August to August 4-and then 6-and then 10-Each time the email stated "To avoid order cancellation, please contact us." I had to call them every time at a number that was provided, and each time this call took up as much as an hour and a half of my time as I got no answers and was transferred from person to person, many of whom were in different countries and were difficult to communicate withEach time I was transferred, I had to begin my story againThey would always ask me if I wanted to ca
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one
thank you
*** ***
All these years I loved this companyNot anymoreBought a brand new XPS three months agoWorst experience everOn the 32nd day, the mother board needed changingTook them days to change itToday the hard driveI don't know how long it is going to stay thereTwice in the shop in two monthsNot to mention constant loss of wireless transmissionI did not even bother to mention that to themPaid $for it, I can't use it and I can't even return itThey don't even bother to apologizeImagine paying this much and not being able to use it when you need it I can't believe I made this mistakeThis is a deficient product
I purchased my delllaptop Latitude service tag ***, I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor *** the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
Order #: ***
Purchase Date: 06/04/
Issue: Dell e-promotional is not refunded
I bought the refurbished item and the item was not even working and Screen was fall off from the laptop
I returned( I have to call times to return)
Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet
I called times and they promised that they will correct the issue
Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy
Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there
why is that? your customer service is like a call center
Call back option? If you are a dell executive or supervisor/manager, try to call yourself?
and what is the point of having d
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
I have called and spoke with SEVERAL employees in regards to the warranty on my one month old laptop that I purchased brand new from *** furniture martI have not only been transferred to several different employees who could not end up helping or coming up with a resolution, but have been hung up on (by an employee and supervisor on separate occasions) without reason, leading me to return phone calls
The most recent agent claims to be helping and emailing, however, has made several excuses as why she has not called back
My one month old laptop will not chargeI plug it in and the port sparks (port to the laptop to charge)
Somehow, every single representative is unable to understand that
This is a faulty and hazardous laptop
I am enrolled and currently taking online classes, this has put me a week behind (and now longer) in my classes
I'm very disappointed as my family and I have been loyal customers with dell for many years
I placed an order on May 25th for an Inspiron small, and received the item on May 30th We needed to add an additional graphics card for a second monitor but realized after opening the case, the power supply is only watts and we need at least 300watts No where on their website do they mention the wattage of the power supply
We contacted tech support, about a week and a half later and explained the situation tech support provided a replacement or upgrade Dell power supply model number, This power supply we purchased from a third-party was the exact model number requested After receiving the item days later, I wasn't able to install it immediately
Once I found the time a week later, I took out the original power supply and inserted the replacement and noticed that it does not fit The original unit is about 1/2" then drops to 3" to fit into the slot The replacement is 1/4" and does not have this pivot to fit into the slot
I contacted Tech suppor
I had total orders for printers and all have been cancelled because of a pricing errorI don't believe that it's fair because if I was at a retail store almost any of them would have honored the price that it rang up forI also had a confirmation email and then a secondary email saying that the order would be delayed, again making me believe the order was going to be completedBased on this, I ordered toner cartridges from Amazon that have already been delivered and I will be taking a loss to return themI've been a long time customer and recently have been purchasing a lot from Dell and I'm disappointed in how this was handledMy ultimate goal would be for them to honor the price they rang up at and honor the ordersI also submitted a request to dell and was told to reach out to sales, I did and was finally responded to over a week later with this "Hi
Thank you for your EmailWelcome to Dell Email Sales Support
We are really sorry to know about the pricing errorI w
I ordered several items online during Black Friday deals on Dell's website One of the items I ordered was a new Vizio TV The TV arrived yesterday but the screen was smashed and I needed to return it I spent over hours on the phone today with Dell customer service so that I could obtain a CRA to return the TV The problem is that I was notified that every item in my order would have to be returned This is not possible as these were gifts and have been given out already This is terrible customer service and is also in violation of Dells return policy The care rep continued to treat me badly and would not help...even laughed at me All I want to do is return the TV for a refund of what I have already paid for it Pretty simple ask in my opinion but Dell wants to make it impossible Also...the TV to replace is no longer available and the Dell rep continued to tell me that I would have to pay full price once in stock and that Dell would not honor the Black Friday pricing
Purchased a camera gave the purchase I'd and allOnly to find out they cancelled my order without notice and notifying meNow what was a sale I have to pay full price now
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet."
This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet."
They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I am writing to complain of the Dell support's ill instruction cost me lost data on my hard drive
In the beginning of month of December last year, when I logged on to my computer, the computer indicated that one of my hard drive had an error During that time, I was still be able to do all my work on the computer without any issue At the end of December I finally contacted Dell about this hard drive warning issue since this computer was brought not even pass months
I called the Dell support and talk to a person name *** ***We did the Dell diagnostic on the computer and was no error find on the hard drive He then advised me to take the hard drive out and put it on a spare dell computer and see whether the spare computer will start up I said I will do it and get back to him later since it will take a while to set this up Later day, I did what he told me and the spare computer didn't start
I get back to him about the spare computer, then he sent me the
I ordered a desktop from Dell on July 5th, with order number ***They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
Laptop computer Inspiron series was returned because of driver crashing issues that persisted after repairs by a Dell service technician The laptop was processed as received by Dell and due for full refund in March However, it is now May 24, and the money has not yet been returnedCustomer service is continuously unresponsive on the details, saying that they submitted a claim to check status of return and have once hung up on customer
I purchased a Dell Computer from *** *** around October 15, Right now it is still under warranty but that expires in daysI have already sent it in to the Dell Recovery Center timesThey have sent a service tech to my home onceAnd now, it is back at the recovery center for a 4th timeI can understand Dell attempting to honor their
warranty by repairing the system that I purchased however, after attempts at their depot center and once in my home were the system completely died in front of myself and the Dell Service TechI cannot understand why Dell refuses to replace the defective computerDell cannot get it to work nor can they fix itDell has spent more money trying to fix it then it would cost to just replace itI explain to them that this was not my daily systemThat I set it up when I first purchased it and everything was fineI turn it on sometime later and it would not connect to the internet or display any networks in the areaThe USB's stopped working
I bought a new laptop which has not worked from the day I rec'd it.march 2017, I have had several calls with tech support asking them from the first week to replace the defectived one or fix it and they will notall they want to do is take control of my computer and keep me on the phone for several hrs and they do nothing to fix itI have been sexual harassed from one of the guy name *** who had control of my computer, and from *** *** from Dellhe called on 9-25-and said microsoft would be calling to fix my laptop and I told him to stop wasting my time that it cant be fixed over the phonebut he had a so called guy from microsoft *** *** and they created an pay pal credit card and charged dollars to best buyI DID NOT AUTHORIZE THEM TO APPLY FOR ANY CREDIT CARD, THIS ISSUE HAS CAUSED A BAD REPORT AND THEY HAVE FRAUD MY IDI HAVE BEEN THROUGH HELL THE PAST WEEKS TRYING TO GET EVERYTHING STRAIGHTENED OUTI have wrote letters to the CEO,CFO, and COOI h
On July 30, I ordered a Chief Extra Large FIT RXT2-G Wall Mount for a televisionI ordered this because I had purchased a TV from Dell, and that TV had a reward coupon of $that had to be used on Dell products in the next days(Order number *** shipping to *** *** in *** **.) That order was confirmed, and I was told that the order would ship around August After that, I started receiving regular emails from Dell every other day, changing the delivery date from August to August 4-and then 6-and then 10-Each time the email stated "To avoid order cancellation, please contact us." I had to call them every time at a number that was provided, and each time this call took up as much as an hour and a half of my time as I got no answers and was transferred from person to person, many of whom were in different countries and were difficult to communicate withEach time I was transferred, I had to begin my story againThey would always ask me if I wanted to ca
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one
thank you
*** ***
All these years I loved this companyNot anymoreBought a brand new XPS three months agoWorst experience everOn the 32nd day, the mother board needed changingTook them days to change itToday the hard driveI don't know how long it is going to stay thereTwice in the shop in two monthsNot to mention constant loss of wireless transmissionI did not even bother to mention that to themPaid $for it, I can't use it and I can't even return itThey don't even bother to apologizeImagine paying this much and not being able to use it when you need it I can't believe I made this mistakeThis is a deficient product
I purchased my delllaptop Latitude service tag ***, I called Dell to let them know that my computer had a melt down, they send me a box to send the computer to be repaired , I send the my computer too Dell robe repaired They said parts on back order! I I received the computer on 3/22/ I went to turn the computer on and I needed a recovery code, so I contacted Dell and the guy said at dell that I need to end the computer back to be repaired!! I asked them just send me a New computer and the guy talk he will talk to the supervisor *** the supervisor said he will not send me a new computer, he wanted me to send this computer back to them to be furthered repaired! The used to be good about customer service but NoT any more!!!
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
Order #: ***
Purchase Date: 06/04/
Issue: Dell e-promotional is not refunded
I bought the refurbished item and the item was not even working and Screen was fall off from the laptop
I returned( I have to call times to return)
Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet
I called times and they promised that they will correct the issue
Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy
Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there
why is that? your customer service is like a call center
Call back option? If you are a dell executive or supervisor/manager, try to call yourself?
and what is the point of having d
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
For plus days, Dell has been spinning me in circles, not offering support or resolution of product issuesI recv'd a Important Update from Dell for graphics driver update After hitting install, computer screen started scrambling/tilingInitial agent said he could fix over the phone, AT NO COSTS, but that a hold was on my acct from Customer CareAfter three days of calling, on 12/12/I was put in contact with Kevin in Customer Care who stated a request to remove a hold from my acct was placedCase# He sttd Dell would follow up with me after the two days and put me in contact with technical support WHO WOULD NOT CHARGE ME to assist with and resolve the Driver Update/graphics issueAs of 12/28/2017, no call backI reached back out to Dell Now after 30:I have been on hold mins of the 30, speaking to four different reps who keep placing me on hold, then transferring to another departmentI need the laptop issue resolved, at NO COSTS, or a refund or replac
I have called and spoke with SEVERAL employees in regards to the warranty on my one month old laptop that I purchased brand new from *** furniture martI have not only been transferred to several different employees who could not end up helping or coming up with a resolution, but have been hung up on (by an employee and supervisor on separate occasions) without reason, leading me to return phone calls
The most recent agent claims to be helping and emailing, however, has made several excuses as why she has not called back
My one month old laptop will not chargeI plug it in and the port sparks (port to the laptop to charge)
Somehow, every single representative is unable to understand that
This is a faulty and hazardous laptop
I am enrolled and currently taking online classes, this has put me a week behind (and now longer) in my classes
I'm very disappointed as my family and I have been loyal customers with dell for many years
I placed an order on May 25th for an Inspiron small, and received the item on May 30th We needed to add an additional graphics card for a second monitor but realized after opening the case, the power supply is only watts and we need at least 300watts No where on their website do they mention the wattage of the power supply
We contacted tech support, about a week and a half later and explained the situation tech support provided a replacement or upgrade Dell power supply model number, This power supply we purchased from a third-party was the exact model number requested After receiving the item days later, I wasn't able to install it immediately
Once I found the time a week later, I took out the original power supply and inserted the replacement and noticed that it does not fit The original unit is about 1/2" then drops to 3" to fit into the slot The replacement is 1/4" and does not have this pivot to fit into the slot
I contacted Tech suppor
I had total orders for printers and all have been cancelled because of a pricing errorI don't believe that it's fair because if I was at a retail store almost any of them would have honored the price that it rang up forI also had a confirmation email and then a secondary email saying that the order would be delayed, again making me believe the order was going to be completedBased on this, I ordered toner cartridges from Amazon that have already been delivered and I will be taking a loss to return themI've been a long time customer and recently have been purchasing a lot from Dell and I'm disappointed in how this was handledMy ultimate goal would be for them to honor the price they rang up at and honor the ordersI also submitted a request to dell and was told to reach out to sales, I did and was finally responded to over a week later with this "Hi
Thank you for your EmailWelcome to Dell Email Sales Support
We are really sorry to know about the pricing errorI w
I ordered several items online during Black Friday deals on Dell's website One of the items I ordered was a new Vizio TV The TV arrived yesterday but the screen was smashed and I needed to return it I spent over hours on the phone today with Dell customer service so that I could obtain a CRA to return the TV The problem is that I was notified that every item in my order would have to be returned This is not possible as these were gifts and have been given out already This is terrible customer service and is also in violation of Dells return policy The care rep continued to treat me badly and would not help...even laughed at me All I want to do is return the TV for a refund of what I have already paid for it Pretty simple ask in my opinion but Dell wants to make it impossible Also...the TV to replace is no longer available and the Dell rep continued to tell me that I would have to pay full price once in stock and that Dell would not honor the Black Friday pricing