Bought a $Alienware 17rcomputer is less then months old and the battery is completely dead in it Also was offered the premium warranty for half priceam now told that it is no longer a valid offer
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards
The total price, including tax, was $
The gift cards were not expired
I never received the Xbox
I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped
Customer service & Order Modification claims the order was not processed because payment was declined
I verified the Dell Promotional Gift cards had sufficient balance to cover the order total
In addition, after placing the order, the money was taken out of the gift card balance, which is now $
I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
On Jan 18, I placed an order for a keyboard and mouse using a promotional gift card that I received from an order I placed in December in the amount of $100, in rewards and the remaining amount of the purchase on my debit cardI was informed that the item was on backorder and the ship date kept getting pushed back further and furtherOn Feb 28, over a full month later the order was cancelledI was told it would take 7-days for the gift card amount to be refunded to the gift card so it can be used on a new purchase of something that is actually in stockHere we are on March 16, and I have been told different times that the gift card amount has been refunded to the original gift card, a new gift card has been issued and now that a new gift card cannot be reissued but the original gift card would be refunded by the end of the day (yesterday) and I still have a zero balance on my gift card when trying to make a new purchaseI would like to use it on a tv that
I purchased a Dell Venue tablet in June of Just days before the warranty expired in June I had to return it to Dell because it would not accept a charge They fixed it and returned it However, the same problem returned in December When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty I pointed out that this was the same problem they apparently fixed in June Since the repair did not last, It seemed reasonable to me to have them do it again But after speaking with a half dozen people they refused to do anything
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy (*** ***) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period
Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty
the three service tag is:
***
***
and
***
My name is *** ***, I am employed by Attorney *** ***The earlier part of this year we purchased a Dell laptop (tag# ***) strictly for taking to court/jail for watching DVD's pertaining to criminal casesImmediately after opening and putting a DVD in, it would not play or even recognize a disc was in the laptopWe got our in house tech guy to look at it, he said it was a faulty optical disc player, and contacted Dell to send another and he would install itWe received it, repaired it, and it still would not workOur tech guy contacted Dell to tell them we needed to send the laptop back to be repaired or replacedSomeone from Dell told him to send it to the repair center in ***, ***I sent it, and after about a month of not hearing anything I called to check the progress, and they had no record of receiving our computerSometime during this week they found it and said repairs would be expedited and they would get it to us by the following MondayIt
Purchased a TV on promotion that should come with $+ an additional 10% of the purchase price Dell egift cardDell promised that the e gift card should arrive within 10-days after placing the orderHowever, at this time, days after placing the order, I still have not received the full amount of the e gift cardContacted Dell customer support multiple times, but issues remain unsolvedAfter doing an online search, this seemingly intentional refusal to deliver promised e gift card appears to be fairly common, instead of being isolated incidentsWriting to report this problem, I hope that Dell shows integrity, credibility and commitment to its customers in resolving this problem
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond
How can I return and get refund
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to *** *** ***I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr *** stated he never said h
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said
2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible)
2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers)
2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to *** ***@dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv
I purchased a Dell computer from *** 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box
I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home
?
I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot
Bought a $Alienware 17rcomputer is less then months old and the battery is completely dead in it Also was offered the premium warranty for half priceam now told that it is no longer a valid offer
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards
The total price, including tax, was $
The gift cards were not expired
I never received the Xbox
I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped
Customer service & Order Modification claims the order was not processed because payment was declined
I verified the Dell Promotional Gift cards had sufficient balance to cover the order total
In addition, after placing the order, the money was taken out of the gift card balance, which is now $
I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
On Jan 18, I placed an order for a keyboard and mouse using a promotional gift card that I received from an order I placed in December in the amount of $100, in rewards and the remaining amount of the purchase on my debit cardI was informed that the item was on backorder and the ship date kept getting pushed back further and furtherOn Feb 28, over a full month later the order was cancelledI was told it would take 7-days for the gift card amount to be refunded to the gift card so it can be used on a new purchase of something that is actually in stockHere we are on March 16, and I have been told different times that the gift card amount has been refunded to the original gift card, a new gift card has been issued and now that a new gift card cannot be reissued but the original gift card would be refunded by the end of the day (yesterday) and I still have a zero balance on my gift card when trying to make a new purchaseI would like to use it on a tv that
The whole left silver plate of my laptop is brokenService tag *** is no longer functioning
I purchased a Dell Venue tablet in June of Just days before the warranty expired in June I had to return it to Dell because it would not accept a charge They fixed it and returned it However, the same problem returned in December When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty I pointed out that this was the same problem they apparently fixed in June Since the repair did not last, It seemed reasonable to me to have them do it again But after speaking with a half dozen people they refused to do anything
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy (*** ***) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period
Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty
the three service tag is:
***
***
and
***
My name is *** ***, I am employed by Attorney *** ***The earlier part of this year we purchased a Dell laptop (tag# ***) strictly for taking to court/jail for watching DVD's pertaining to criminal casesImmediately after opening and putting a DVD in, it would not play or even recognize a disc was in the laptopWe got our in house tech guy to look at it, he said it was a faulty optical disc player, and contacted Dell to send another and he would install itWe received it, repaired it, and it still would not workOur tech guy contacted Dell to tell them we needed to send the laptop back to be repaired or replacedSomeone from Dell told him to send it to the repair center in ***, ***I sent it, and after about a month of not hearing anything I called to check the progress, and they had no record of receiving our computerSometime during this week they found it and said repairs would be expedited and they would get it to us by the following MondayIt
Purchased a TV on promotion that should come with $+ an additional 10% of the purchase price Dell egift cardDell promised that the e gift card should arrive within 10-days after placing the orderHowever, at this time, days after placing the order, I still have not received the full amount of the e gift cardContacted Dell customer support multiple times, but issues remain unsolvedAfter doing an online search, this seemingly intentional refusal to deliver promised e gift card appears to be fairly common, instead of being isolated incidentsWriting to report this problem, I hope that Dell shows integrity, credibility and commitment to its customers in resolving this problem
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond
How can I return and get refund
I sent my laptop back to Dell repair center for the second time I needed it to be repairedI asked for a new laptop because this was the second time within the year my laptop has had a problemI eventually got my situation escalated to *** *** ***I was told by him in a email that whatever is wrong with my laptop they will fix as a courtesyI proceeded to email this person because I was not receiving information on my repairOnly when I reached out to the Advanced Resolution Group email that he called and left me a voicemail about my repair(never stating what's wrong) in the voicemail he said he would be out of the office until 11/17/but he called me 11/16/When I called earlier to get someone at the repair center said I told them my screen was crackedI never told anyone that I have pictures not showing a crack screenThen he said there was internal damageThat is not so because the laptop never leaves the deskToday Mr *** stated he never said h
I purchased a Dell XPS (model, with i5-and 8gb ram) because it was supposed to be a high-quality, reliable productHowever, it had one error right off the bat (upon going to sleep it wouldn't always wake back up)Tech support failed to fix that problem, but told me it would resolve itself with the next BIOS update and to just wait it out (in retrospect, they effectively talked me out of returning it while I still had the chance)That was the only problem for the first days, but then it encountered fatal glitch after fatal glitch, with both the hardware and software system itselfI was on the phone with customer service for hours at a time for over days, during which tech support actually managed to make my computers errors worse, rather than better, the point that it had to have factory resets (which didn't work) and then completely reinstall windows OS from a thumb drive, just to continue having new errorsEach time, since day one, tech support told me that t
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said
2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible)
2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers)
2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I have a Dell Inspiron laptop computer that is under warranty The Left hinge has been coming apart since we bought the laptop There is a design flaw that many people have identified on line Dell is calling this damage, but it is clearly a design flaw They are charging the same price as the computer cost to fix it
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to *** ***@dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv
I purchased a Dell computer from *** 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
We have a DELL computer that was not functioning properlyI contacted Dell and they try to find out what was happening over the phone They determined it needed to go in the shop .hey sent a box
I sent it in they returned it and it was worse than before I called the tec support they'dermined it needed a recovery disc I received an email that they don't do that anymore I'm getting the run around
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home
?
I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot