Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
I bought computers and I had a credit, the customer service told me that I had months to pay and they make the mistake and they just put months and now I have to pay interests, I have bought many computers and I never had this poor treatmentThe product that I bought is not the product that I received, I bought computers with TB in the hard drive and I only received MB in memory the computers didn't work from the beginning and I call so they can repair and still they are not right, also like I said I bought computers when talking with the company they said I only bought which I have the order and I bought I talk to them the next month of the months and I told them that The person that did the sales told me that I have months to paid it off, they said, That the amount was not correct because she did the transactions separated and I did them all together, I ask them to review the conversation because I also bought years guaranties for computers and th
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
I keep on ordering camera from Dell and they keep sending me wrong item
They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue
I can see if there was a delay returning the package but all of them was returned back the same day
Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew
I will file harassment if they keep calling me
I purchased a Dell on Feb.13th onlineThe computer arrived and was defectiveI returned itThe rep[lacement I received, I am not pleased with its performance
My partner and I purchased (2) Dell Inspiron Series Computers on 3/11/ Order #*** Upon opening them, charging, and turning them on, they were immediately slow in all aspects, but particularly internet connection After hours, they began to speed up, and we realized the computers had a TON of background updates and activity it was not disclosing, and although new, needed to update all sorts of standard programs They sped up slightly, and we waited to see more of an improvement, resorting back to using our computers 6-years older on a daily basis I was surprised, as I have NEVER opened a new computer to it needing days for updates, but gave it a chance
By 4/8, both were still slower than our years older computers I called Dell Customer Service at 4/8/17, 12:am They told me we had a warranty through March 2018, but it was limited
They talked me through a Diagnostics Test, with a Pre-Boot Assessment, which the computer passed, and we attempt
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, *** ***, from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: *** and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
Since November, I've purchased an Inspiron 17" laptop and two TV's for my girls rooms for Christmas, all from DellWe were so happy with the quality of the TV, I bought one for my home officeI've been extraordinarily busy with work and have had to do some travelingTherefore, I was unable to even open the box to my new TV until this weekendIt was only after turning it on I realized that I had misordered and had received a regular TV, not a smart TVThe TV has been turned on exactly twiceI called Dell and spoke with ***He could not assist me, so he transferred me to ***, ID#***She told me that she was unable to help me as it was past daysI asked to be transferred to her supervisor and she refused to do soI then asked her three times, "are you refusing to transfer me to your supervisor?", and two times she said yesThe third time she said, "yes, I'm refusing"I asked the name of the first person I had spoken with; she hesitated then answered generically with s
I've transferred my warranty ownership to Mr*** *** at *** *** *** *** in *** **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is ***I've received email from Dell on June that warranty transfer was success
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play
The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly
I have no programs installed and a fresh install of windows so that shouldn't be the issue
I love the Alienware rand all the features (supposed features)* that come with it but for $I expect moreI really don't u
Ipurchased a dell pc on my perfered dell account I went over my 2,limit so they asked if I had a card I could put it on, I did, and I gave them the numberthree days later I was on my account and saw they took out 192.33,I was furious! I called and talked to *** * he said he would refund me the money but I had to wait for the product so I didwhen received I called back and of course cant get ahold of him so I spoke with a girl that said they would refund me and if not received in 7-days call themwell, guess what? never received...im so tired of dealing with people I cant understand and telling this over and over I finnaly got thru to their service resolution dept.lol.what a joke! he was rude said he listened to all he was going to listen too and we were doneso,I will never purchase another dell product as long as I live!!!!
On January 20, we purchased a Dell computer from Office Max in Casper, WY (this store has since closed down) Roughly weeks after we purchased the computer, every time we boot up the computer a message appears on our computer saying it doesn't recognize the power supply (which is the original cord still), and it won't charge our battery I called the 1-number that I googled for tech support, and spoke to a couple of different people, then they accessed my computer using *** and did some checking on their own about the issue and also found that our many of the drivers on our computer had also stopped working (I had also complained that our computer was functioning ridiculously slow) So after a couple of hours on the phone with tech support, they told me they were expediting my issue with a different department and were sending me a box so that I could send my computer in to get fixed, and it would get returned to me either "working like new or if need be, a replac
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" ***
Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left
They stated I should have known this would not be enough memory than doing the browsing/email
I told them it cannot even do that sufficiently
I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time
they had me ship the computer back to evaluatereplaced the hard
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received
All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part
I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened
Spoke with *** on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
The product that I ordered was broken when I received itThe return process was a complete mess and after returning the project and Dell received the product back, I am going on two months now with my refund not being processedI have not received my refund after multiple attempts to resolve the issue with this problemI spoke to supervisors as well and they were unable to resolve my issueAll attempts at resolving my refund involved "resubmitting" forms, which were somehow cancelled or not processedRepresentatives continued to inform me to wait 2-business days for my refund to process and still no refundI am very disappointed with the way Dell has responded to my problem and how they continue to leave it unresolved after my many attempts to get my money back, despite returning the product
I bought a dell computer months agoWithin the first days I had to call them because it wasn't working properlyI requested that I wanted to return the computer because of the issues I was having with itThe guy on the phone sais please let us fix this for you before returning itHe did some thing to it and it worked ok for a little bitI have has several call into dell concerning this computer and have had several things done to it by them and am still having issues with the computer I have stated many times that I want to return this computer because it has not worked properly since I receive it they keep telling me no they will fix itThey have done many things to it and it work for a short time and then it goes back to not working Now they tell me its too late to get a refund because I am over the days They want to try and fix it againI feel I should get a full refund because nothing they are doing it making it work properlyI use my computer for my work, and I c
Someone through their customer service line told me that I need to pay for Dell to help me with my computerMy computer is less than a year old and they want me to pay for extra warranty in order to get my computer fixed
I ordered laptop computers from them on November 27th, I received on them around November 30th via FedExI never got the other they said they were delivered and gave me the date and time, They were shipped to Subway where I am the general manger at said they were signed for and gave the name I don't have an employee that works at any of my locations with that nameI checked CCTV for the date and time they said it was delivered and saved the video and there was no UPS delivery that dayDell shipped me a replacement order laterTime I got these units my ex had all ready bought the kids laptops so I decided to return of them and use myselfEveryone I spoke with said I will get a refund rep even emailed me saying the refund was being processedA month latter I still don't have a refund yet I'm paying interested on the finance charges and only have laptopThis is my final way to resolve this before I'm forced to file legal action
I bought computers and I had a credit, the customer service told me that I had months to pay and they make the mistake and they just put months and now I have to pay interests, I have bought many computers and I never had this poor treatmentThe product that I bought is not the product that I received, I bought computers with TB in the hard drive and I only received MB in memory the computers didn't work from the beginning and I call so they can repair and still they are not right, also like I said I bought computers when talking with the company they said I only bought which I have the order and I bought I talk to them the next month of the months and I told them that The person that did the sales told me that I have months to paid it off, they said, That the amount was not correct because she did the transactions separated and I did them all together, I ask them to review the conversation because I also bought years guaranties for computers and th
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
advertisingThey posted a price, I made a purchase, then they claim they made a price mistake after taking my private information
I keep on ordering camera from Dell and they keep sending me wrong item
They issue me returned labelI returned the wrong item they ship me the same day as the delivery date So no day or two delayed when I returned the packagesI always return the package the same day when the package was delivered Now Dell is saying its a fraud issue
I can see if there was a delay returning the package but all of them was returned back the same day
Dell need not to call me for this its harassment I did nothing wrong it's Dell shipping crew
I will file harassment if they keep calling me
I purchased a Dell on Feb.13th onlineThe computer arrived and was defectiveI returned itThe rep[lacement I received, I am not pleased with its performance
My partner and I purchased (2) Dell Inspiron Series Computers on 3/11/ Order #*** Upon opening them, charging, and turning them on, they were immediately slow in all aspects, but particularly internet connection After hours, they began to speed up, and we realized the computers had a TON of background updates and activity it was not disclosing, and although new, needed to update all sorts of standard programs They sped up slightly, and we waited to see more of an improvement, resorting back to using our computers 6-years older on a daily basis I was surprised, as I have NEVER opened a new computer to it needing days for updates, but gave it a chance
By 4/8, both were still slower than our years older computers I called Dell Customer Service at 4/8/17, 12:am They told me we had a warranty through March 2018, but it was limited
They talked me through a Diagnostics Test, with a Pre-Boot Assessment, which the computer passed, and we attempt
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, *** ***, from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: *** and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
Since November, I've purchased an Inspiron 17" laptop and two TV's for my girls rooms for Christmas, all from DellWe were so happy with the quality of the TV, I bought one for my home officeI've been extraordinarily busy with work and have had to do some travelingTherefore, I was unable to even open the box to my new TV until this weekendIt was only after turning it on I realized that I had misordered and had received a regular TV, not a smart TVThe TV has been turned on exactly twiceI called Dell and spoke with ***He could not assist me, so he transferred me to ***, ID#***She told me that she was unable to help me as it was past daysI asked to be transferred to her supervisor and she refused to do soI then asked her three times, "are you refusing to transfer me to your supervisor?", and two times she said yesThe third time she said, "yes, I'm refusing"I asked the name of the first person I had spoken with; she hesitated then answered generically with s
I've transferred my warranty ownership to Mr*** *** at *** *** *** *** in *** **He started having problems with his computer that I originally owned and now he says on August 21, that there is no record of warranty transfer or history of the laptopService Tag is ***I've received email from Dell on June that warranty transfer was success
I order a few things from Dell and they charge me for shipping overnight when all it was was a few consoles games for the Nintendo switch and console and one game for Xbox one x and they deliberately separate the items so they be shipped to me form different warehouse so they could charge me more for overnight shipping and it, not fora god gaming console that less than which is the switch and a few gamesI did manage to get them to get a partial credit but they refusing to refund the whole If they put all the items together and sent it out to me which I brought all at the same time in the basket it should be no more than I am guessing dollars for overnight shippingThat just one part of the problem the second problem is I ordered a 4k tv from them and it got damaged on the way to me when it was shippedI called them but only getting people from the third country India and I can't hear them because I am hard of hearing and ask them numerous times to put
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play
The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly
I have no programs installed and a fresh install of windows so that shouldn't be the issue
I love the Alienware rand all the features (supposed features)* that come with it but for $I expect moreI really don't u
Ipurchased a dell pc on my perfered dell account I went over my 2,limit so they asked if I had a card I could put it on, I did, and I gave them the numberthree days later I was on my account and saw they took out 192.33,I was furious! I called and talked to *** * he said he would refund me the money but I had to wait for the product so I didwhen received I called back and of course cant get ahold of him so I spoke with a girl that said they would refund me and if not received in 7-days call themwell, guess what? never received...im so tired of dealing with people I cant understand and telling this over and over I finnaly got thru to their service resolution dept.lol.what a joke! he was rude said he listened to all he was going to listen too and we were doneso,I will never purchase another dell product as long as I live!!!!
On January 20, we purchased a Dell computer from Office Max in Casper, WY (this store has since closed down) Roughly weeks after we purchased the computer, every time we boot up the computer a message appears on our computer saying it doesn't recognize the power supply (which is the original cord still), and it won't charge our battery I called the 1-number that I googled for tech support, and spoke to a couple of different people, then they accessed my computer using *** and did some checking on their own about the issue and also found that our many of the drivers on our computer had also stopped working (I had also complained that our computer was functioning ridiculously slow) So after a couple of hours on the phone with tech support, they told me they were expediting my issue with a different department and were sending me a box so that I could send my computer in to get fixed, and it would get returned to me either "working like new or if need be, a replac
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" ***
Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left
They stated I should have known this would not be enough memory than doing the browsing/email
I told them it cannot even do that sufficiently
I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time
they had me ship the computer back to evaluatereplaced the hard
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received
All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part
I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened
Spoke with *** on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
The product that I ordered was broken when I received itThe return process was a complete mess and after returning the project and Dell received the product back, I am going on two months now with my refund not being processedI have not received my refund after multiple attempts to resolve the issue with this problemI spoke to supervisors as well and they were unable to resolve my issueAll attempts at resolving my refund involved "resubmitting" forms, which were somehow cancelled or not processedRepresentatives continued to inform me to wait 2-business days for my refund to process and still no refundI am very disappointed with the way Dell has responded to my problem and how they continue to leave it unresolved after my many attempts to get my money back, despite returning the product
I bought a dell computer months agoWithin the first days I had to call them because it wasn't working properlyI requested that I wanted to return the computer because of the issues I was having with itThe guy on the phone sais please let us fix this for you before returning itHe did some thing to it and it worked ok for a little bitI have has several call into dell concerning this computer and have had several things done to it by them and am still having issues with the computer I have stated many times that I want to return this computer because it has not worked properly since I receive it they keep telling me no they will fix itThey have done many things to it and it work for a short time and then it goes back to not working Now they tell me its too late to get a refund because I am over the days They want to try and fix it againI feel I should get a full refund because nothing they are doing it making it work properlyI use my computer for my work, and I c