I recently financed and bought a computer through dellIts been nothing short of a horror story since then
First they would not verify my accountI was on hold for a total of hours with this companys customer support
They would hang up or just tell me my information was wrongI looked at the email and my dell account and the address which they will not confirm is right on the paper workI have spent days trying to reach a solution and all they keep talking about is ill have my info when they send me a statement or bill
I am not going to pay any bill or statement for a product I have not recieved
So now iam stuck with account they will not let me access because they will not accept the info on the paper work that they approvedI keep getting put on hold or hung up on with customer support
I have tons of emails I have recorded the phone conversations as well
The only acceptable response from dell is for them to do the right thing and verify my account whic
I ordered a wireless router from Dell, here is the order information:
Order Date: 6/30/
Order Number: ***
FedEx tracking number: ***
My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department
I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item
I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I placed an order with Dell.com on May 24th for a simple chromebook to be delivered on June 1, It did not come by that date I received an email saying there were "technical difficulties" I spoke on the phone with a gentleman and he "helped" me resolve that issue and create a new order and cancel the previous order It was then schedule to be received by June It was not received today and today I got an email stating June 13th I emailed the original gentleman and told him this was unacceptable All I want is a chromebook for my son's birthday that is not days past After I emailed him today I received another email later today that stated the order had "technical difficulties" again! There is NO billing issue I have a $limit My account is paid I cannot get a hold of anyone to help me determine the real issue I have asked to speak to a manager and have not been contacted by one I could have easily purchased a chromebook at a local store, but chose t
I bought a pair of Bose headphones(order # ***) I never actually received product even though FEDEX tracking says it was delivered and signed by ***I don't know anyone by that name
I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w** lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
I placed an order on June 20, 2018, Dell purchase ID ***The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to *** email *** and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account *** ext *** and she never answers
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
Dell charged my gift card without completing the order
I was trying to place an order via online chatting on 8/(Chat session ID ***) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance
I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
Worst customer service I have ever hadRefused to issue a refund on a defective monitorWas told a new monitor could be shipped 1-days, and now im told it will take WEEKS
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, *** ** ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to *** on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is:
*** ***
*** *** *** *** * *** ** *** * *** *** ** ***
I purchased a laptop computer as a gift for my parents for Christmas on December 7th I paid for it with my Paypal account The computer arrived and was defective Called Dell and they put me on an "exchange program" wherein they would ship me a new laptop and I would return the defective one The second one arrived and had the same defects I called Dell and told them that I would like to return both units for a refund They issued me two return labels on January 4th and I returned both units They were received by Dell on January 11th and I was told that my Paypal account would be refunded $within days To date (3-16-16) no refund I have called "Customer Service" on NUMEROUS occasions (5-7) and have been told each time that my refund was "expedited" and I would see the refund within 3-business days On one occasion, they even told me that I would see it the "next business day" Again, to date, no refund When I called AGAIN today and requested to speak with a
Dear Sir or Madam,
Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D*** President of Dell/Alienware productsThe issue is regarding:
Recurring technical problems in New Alienware r
Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side
the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot
I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems
Regards,
Mazhar A*** ***
Currently in *** ***
***
Received a replacement computer for a defective computer at the end of July, Since then, the LCD screen failed which they replaced and now the Motherboard failed (Oct 6, 2016)It has been an extremely frustrating experience since then to get the necessary parts for the repairI have many emails documenting the process and to date, they have no parts and no ETA availableI have requested another replacement but I am getting the run aroundI have been lied to by service technicians and their supervisors regarding availability of parts and getting return phone calls within a specified timeframeI need help getting this issue resolved as soon as possibleI tried impressing upon them how important a functioning computer is to me but it falls on deaf ears
I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
Complaining to Dell directly doesn't help much, even though you have dedicated accountI have dedicated account on Dell, and account manager who helps my ordersBut I was not satisfied with my account manager, Jeremy S*So I spoke to his manager, Brett K***, requesting to help me to get different account managerDuring the manager call, Brett asked me if I'm still willing to work with JeremyI answered I'll be happier with other account managerHe promised me that he will get me different account managerAnd on the next day I got multiple contact from Jeremy offering some dealsAnd I got an email from Brett asking me to work with JeremyYes, I could work with Jeremy, but Brett promised me to get different account managerNow, I feel like there is no point on complaining to Dell directlyI should just work with the person assigned to me or find other vendor
I purchased a laptop Dell XPS from Best Buy for $1,for my business and it hasn't worked correctly since purchaseSo far the laptop has been repaired separate occasions and has not worked consistently enough for me to use it for it's intended purpose, which was for my businessMy business requires me to be consistently responsive with my clients and to be connected at all timesThe Laptop still does not work correctly and the warranty expires in the beginning of JuneI've asked management in Dell several times to replace my laptop but Dell refuses and keeps sending me back to the repair centerI don't want this computer I would rather give it back and never have a Dell again as they don't stand behind their productFor $1,I thought I would be buying a top of the line product for my business, instead it's been a nightmare just to get it runningI don't want this laptop as it has proven to be too unreliable and a detriment to my business
In June, 2015, I purchased *** TV that came with a $Dell gift card (Order # ***, Dell gift card reference ***)The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # ***) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works
Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future
Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID ***)I used the gift card previously mentioned and
I recently financed and bought a computer through dellIts been nothing short of a horror story since then
First they would not verify my accountI was on hold for a total of hours with this companys customer support
They would hang up or just tell me my information was wrongI looked at the email and my dell account and the address which they will not confirm is right on the paper workI have spent days trying to reach a solution and all they keep talking about is ill have my info when they send me a statement or bill
I am not going to pay any bill or statement for a product I have not recieved
So now iam stuck with account they will not let me access because they will not accept the info on the paper work that they approvedI keep getting put on hold or hung up on with customer support
I have tons of emails I have recorded the phone conversations as well
The only acceptable response from dell is for them to do the right thing and verify my account whic
I ordered a wireless router from Dell, here is the order information:
Order Date: 6/30/
Order Number: ***
FedEx tracking number: ***
My package arrived at my city on July 6th, but my package wasn't delivery I asked FedEx and they told me that Dell call them to send the package backI called Dell customer service and they told me I have verification issues and ask me to call their verify department
I called the number they give to me, but the guy told me he cant solve this problem and transferred my callAfter multiple times of transfer they told me to call another numberIn the end, I fund that the number I had already calledNow their customer service ask me just to wait for the package return to Dell and told me I will get the refund after Dell receive the item
I check the FedEx website and the tracking information shows the package is still in my cityI don't know what happened and no body can tell me what happened
I placed an order with Dell.com on May 24th for a simple chromebook to be delivered on June 1, It did not come by that date I received an email saying there were "technical difficulties" I spoke on the phone with a gentleman and he "helped" me resolve that issue and create a new order and cancel the previous order It was then schedule to be received by June It was not received today and today I got an email stating June 13th I emailed the original gentleman and told him this was unacceptable All I want is a chromebook for my son's birthday that is not days past After I emailed him today I received another email later today that stated the order had "technical difficulties" again! There is NO billing issue I have a $limit My account is paid I cannot get a hold of anyone to help me determine the real issue I have asked to speak to a manager and have not been contacted by one I could have easily purchased a chromebook at a local store, but chose t
I bought a pair of Bose headphones(order # ***) I never actually received product even though FEDEX tracking says it was delivered and signed by ***I don't know anyone by that name
I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w** lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
I placed an order on June 20, 2018, Dell purchase ID ***The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to *** email *** and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account *** ext *** and she never answers
Order *** ( Dell Purchase ID ***) was cancelled but the $gift card was not refunded
Dell has continued to fail in refunding a return that was purchased on a gift card and returned to them over months They continue to say the issue has been fixed but have failed to deliver on the return of funds
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
Dell charged my gift card without completing the order
I was trying to place an order via online chatting on 8/(Chat session ID ***) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance
I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
Worst customer service I have ever hadRefused to issue a refund on a defective monitorWas told a new monitor could be shipped 1-days, and now im told it will take WEEKS
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, *** ** ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to *** on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is:
*** ***
*** *** *** *** * *** ** *** * *** *** ** ***
I purchased a laptop computer as a gift for my parents for Christmas on December 7th I paid for it with my Paypal account The computer arrived and was defective Called Dell and they put me on an "exchange program" wherein they would ship me a new laptop and I would return the defective one The second one arrived and had the same defects I called Dell and told them that I would like to return both units for a refund They issued me two return labels on January 4th and I returned both units They were received by Dell on January 11th and I was told that my Paypal account would be refunded $within days To date (3-16-16) no refund I have called "Customer Service" on NUMEROUS occasions (5-7) and have been told each time that my refund was "expedited" and I would see the refund within 3-business days On one occasion, they even told me that I would see it the "next business day" Again, to date, no refund When I called AGAIN today and requested to speak with a
Dear Sir or Madam,
Kindly check the inbox of [email protected] as I sent the written complaint to that email address and to MrMichael D*** President of Dell/Alienware productsThe issue is regarding:
Recurring technical problems in New Alienware r
Even though the Premium Warranty is valid online from July till July 2018, still the support department of Dell Incwrote that the warranty is invalidIf so, then WHY didn't they edit the warranty status online - whensoever it was cancelled from their side
the product Alienware rhas value of $and I additionally added 8gb extra DDRRAM and MSSD of gb in the additional empty slot
I requested MrDell since Dec or (2017) for replacement because the battery or charger have problems
Regards,
Mazhar A*** ***
Currently in *** ***
***
Received a replacement computer for a defective computer at the end of July, Since then, the LCD screen failed which they replaced and now the Motherboard failed (Oct 6, 2016)It has been an extremely frustrating experience since then to get the necessary parts for the repairI have many emails documenting the process and to date, they have no parts and no ETA availableI have requested another replacement but I am getting the run aroundI have been lied to by service technicians and their supervisors regarding availability of parts and getting return phone calls within a specified timeframeI need help getting this issue resolved as soon as possibleI tried impressing upon them how important a functioning computer is to me but it falls on deaf ears
I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
Complaining to Dell directly doesn't help much, even though you have dedicated accountI have dedicated account on Dell, and account manager who helps my ordersBut I was not satisfied with my account manager, Jeremy S
*So I spoke to his manager, Brett K***, requesting to help me to get different account managerDuring the manager call, Brett asked me if I'm still willing to work with JeremyI answered I'll be happier with other account managerHe promised me that he will get me different account managerAnd on the next day I got multiple contact from Jeremy offering some dealsAnd I got an email from Brett asking me to work with JeremyYes, I could work with Jeremy, but Brett promised me to get different account managerNow, I feel like there is no point on complaining to Dell directlyI should just work with the person assigned to me or find other vendor
I purchased a laptop Dell XPS from Best Buy for $1,for my business and it hasn't worked correctly since purchaseSo far the laptop has been repaired separate occasions and has not worked consistently enough for me to use it for it's intended purpose, which was for my businessMy business requires me to be consistently responsive with my clients and to be connected at all timesThe Laptop still does not work correctly and the warranty expires in the beginning of JuneI've asked management in Dell several times to replace my laptop but Dell refuses and keeps sending me back to the repair centerI don't want this computer I would rather give it back and never have a Dell again as they don't stand behind their productFor $1,I thought I would be buying a top of the line product for my business, instead it's been a nightmare just to get it runningI don't want this laptop as it has proven to be too unreliable and a detriment to my business
In June, 2015, I purchased *** TV that came with a $Dell gift card (Order # ***, Dell gift card reference ***)The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # ***) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works
Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future
Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID ***)I used the gift card previously mentioned and