Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee
I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
Dell order number ***
tracking#: ***
All four shipments were returned to shipper because FedEx doesn't have the correct address
All packages were delivered to Dell warehouse on 12/10/
I placed my order with the completed address, but Dell's system deleted the first line of my address
I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days
I have a Service Request Number ***, but no one contacts me
I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait
Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with ***_*** ***@dell.com, who assured me that the case would be escalated to the "Exceptions" department
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to *** where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I spent nearly an entire day either in online chats or on the phone with Dell customer service I had ordered a battery on October 28, and received a confirmation number Then I never heard a word from them again
Finally, I contacted them I was told at first that the order had been cancelled, which I knew was not true Then I was told that it was not in stock When I asked how I could order something that wasn’t in stock, I was told that it was no longer being made These reps were unbelievably clueless No one knew why I had not been notified that I wouldn't be getting my order
I’ d done extensive research before ordering the battery and adapter I’d read all the reviews I could find, and had, consequently ordered the parts I needed for my computer, only to be told that I had to order a different battery; the very replacement battery that had the worst reviews The original was pure junk from the beginning and the computer had to stay plugged in all the time I refused to purchase replacement junk to take the place of the original junk
The most frustrating part of dealing with Dell Customer Service is that communication with the majority of these people, whose first language is clearly not English, is nearly impossible Their level of understanding what is being said to them is abysmal
The eighth person I spoke with was the only person who understood what I needed
Except for him, all the people I chatted with online or spoke with via phone clearly did not understand what I was trying to explain Nor did I understand what they were saying much of the time
One of the chats I had was with an extremely rude rep., who did not forward the chat copy to me She probably deleted it
The bottom line is that Dell needs reps who understand and can communicate effectively in English
I have been an English teacher for years It has long been apparent to me that most of the service and support repsthat I've spoken to at Dell over the many years that I've owned Dell products do not have the level of understanding of the English language that it is necessary for them to have to provide the level of customer support and service that a company like Dell should have Consequently, most of the reps I’ve dealt with cannot problem solve efficiently, effectively, or at all
I will never, ever, ever purchase another Dell product again
Dell's customer service is shamefully inadequate at best, and at worst economic suicide
I purchased a Dell Inspiron on 4/29/from Microsoftstore.com, which after contacting them, they assured me that it was covered by Dell under their standard year MFG warranty However, upon trying during chat and phone support, they refuse to fix my faulty wireless network adaptor They said that they would be happy to sell me a software warranty so they can help me for over $200.00!!
I have been in IT for years, and have updated the device driver, verified settings on my home router, flashed the BIOS, and even did a fresh reinstall of Microsoft Windows back to factory default! This new computer will NOT stay connected to my network It will bounce on and off, and I have many other devices on my network connected successfully -- WITHOUT ISSUE I have been doing this since the Wireless B days, and before laptops had built in NIC's I would like my money back, before I sue for more damages I will NOT be using DELL products any longer!!
I am *** ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: *** The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in *** This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
I have contacted Dell everyday since December 13, when I got the wrong order sent to meI need the correct order sent to meI have more than online chat logs, and not one person wants to take ownership of the issueMost of time representative spends trying to refer me to tech support, when I do not have a tech issueThe laptop sent out is missing the AMD Radeon(TM) RMGraphics 4G GDDRwhich is a cheaper version of what was purchased I was promised a call back from a supervisor since December 30, and no such call happenedThe service I got so far has been the worst service from any company I have come acrossDell shareholders need to know how the horrible the service has beenThe issue should have been addressed with a min call into the service center, not days of going back and forthThe longer the issue exists the more logs and evidence I get to support my claim with the Revdex.com Order number is ***
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with *** at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons
When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
I purchased this laptop and had no problems until months in when one of the hinges came apart It was within the warranty time frame so they fixed the laptop for free Well, now roughly months later I have the same issue! They sent me a faulty laptop, then fixed it inaccurately Dell is no longer willing to fix the computer because it is now out of warranty I have done some research and found that many others have the same problem with this laptop, which tells me that there should be some type of recall on it I paid a substantial amount of money for this computer, which has manufacturing issues, and Dell does not want to take responsibility for it
Dell Purchase ID: *** Cr: ***
I purchased my computer from Dell approximately in December in addition to an extended warrantyI had an issue with the motherboard less than months after I purchased the computerHowever, I was able to get the computer fixed
In July/August of 2017, I had the same issue with the motherboardI called customer support to see what was necessary to repair my computerI paid $to have my computer's motherboard replacedMy hard disk drive was working fine when I sent the computer in for repairsIn the process of repairing the motherboard, Dell also replaced the hard disk driveFast forward six monthsI attempted to boot up my computer but the computer would not properly startI ran a diagnostic text only to receive an error message:
"Hard Drive - DST Short Test
Test Results: Fail
Error Code 2000-
Validation
MSG: Hard Drive - S/N WXD1A366YV72, Short self text unsuccessful."
I
I purchased my laptop from Dell in April of Since then the LCD has gone out on the computer times and Dell has replaced the screen all three times and the motherboard onceHowever, the computer is now out of warranty and I am beginning to see signs of the screen going out againI have contacted technical support about the issue and have had little helpI am lead to believe, because of the nature of the issue, that my system is a "lemon" systemI understand that technical support has guidelines they must follow, however, I believe that my system is outside of these guidelines because the issue has repeated four times and the replacement parts did not fix the issue
Also I'd like to add that physical damage on my part is out of the question, because this computer sits on my desk and is not transported anywhere unless in a protective case
I have received numerous calls from Dell Network Service and have repeatedly requested that they remove me from their contact list which they have not doneThe only thing that changes is the number used from which they call
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number ***I did a online chat with Dell Representative *** *** to confirm if the item has been received*** said the item was not delivered and clearly it contradicts what UPS said*** was not cooperative and I asked for supervisor to assist me*** did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc(*** *** at ***@dell.com) on 1/7/ I did receive a phone call from Dell (*** ***) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done
Below is the email sent to the CEO of Dell, Incon 1/7/
Hello,
This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service
My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: ***
This is a widely documented problem Here are just a few articles describing the issue: ***
*** *** ***
My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me
However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
I should note that the instant I informed Dell via their Facebook page that I had contacted the Revdex.com, the immediately removed my access to their page and deleted all posts I had made and their responses to themI should also note that I had been impressed with the quality of their product, it is their customer service that is horrible
On 3/7/my Dell laptop died due to motherboard failureIt is an older laptop and no longer under warrantyBecause it had worked so well and because I did not want to go through the process of re-installation of all software again, I thought Dell service was warrantedI looked at the Dell website and if I am not mistaken, it says that it will repair their machines for $This was a good optionNote, I had registered the computer with Dell on 8/27/2012, providing all computer information and setting up an accountI have the confirmation to prove registration and account setupI contacted Dell supportThey would not talk to me without what they called a Service Tag (serial number)I asked where I could find this number and was told it was on a sticker on the bottom of the computerThe computer was well traveled and the sticker had fallen offThe representative (and the dozens after) asked for my email and phone numbers to look up the accountThey claimed the could not find the account (later a person in the parts order department found my account immediately but refused to provide the service tag number)I was informed that there was nothing that could be done without the service tag (which is on a sticker, using very poor adhesive, found on the original box (thrown away years ago after warranty expired) and on the bottom of the laptop (fallen off due to poor adhesion and laptop use)Dell refused to service a Dell product because it was missing a sticker AND because they could not find the registration information (which I had provided when I registered) in their systemThe fact that it appeared they had neglected to care for my personal, private information really makes me question Dell's commitment to customer data securityI hope my data has not found its way into the hands of people who will abuse itOne agent did suggest I contact the parts department and gave me a numberI made the contactThe individual in the parts department immediately found my account information but refused to give me the service tag number because of security concernsThis really scared me because one department that won't give me information has my data, while the department that needs the data that would allow them to repair the machine claims they do notThe parts person looked at my information and informed me that the Motherboard would cost $900, which is more than I paid for the computer in AND more than the cost for them to repair the machineIt appears as though they are using abusive tactics to get me to go awayI have posted this experience in several social media locationsI am not the only one who appears to be having issues with Dell supportIt is impossible to get in touch with anyone in customer care, we are always transferred to tech supportTech support will not allow service of one of their own machines without a poorly adhered tagDell has mishandled my personal information and refuses to explain why one department has all the information while the other (that needs it) does notI honestly believe their personal data practices should be investigated, but that is not the Revdex.com responsibilityI may be taking that up with another organization that takes personal data security seriously
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time)
I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me
This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech
***
"Expert help is yoursAny hourAny day
Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist* technology allows our dedicated team of experts to resolve issues qui
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with
Dell refused to cancel my order after less than hours after placing itI contacted them on Saturday (purchased on Friday) and was told they were closed until MondayBy Monday they said they had sent purchase information to the vendor, but my package hadn't been assigned any shipping information and would not ship for a few more daysI was told by customer service that they would intercept the package before it was deliveredI was then informed that they had failed to intercept the package and was told I would need to sign for the delivery and they would come and pick it upWhen I tried to schedule the pick up, I was then informed that I would be required to pay a 15% restocking feeI was told by Customer care directly that they could intercept the package and I would not have to pay this fee
I truly believe they gave me a run around on cancelling the order before it had shipped as a means to mislead me and obtain a percent fee for a returnThis practice is dishonest a
Dell order number ***
tracking#: ***
All four shipments were returned to shipper because FedEx doesn't have the correct address
All packages were delivered to Dell warehouse on 12/10/
I placed my order with the completed address, but Dell's system deleted the first line of my address
I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days
I have a Service Request Number ***, but no one contacts me
I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait
Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with ***_*** ***@dell.com, who assured me that the case would be escalated to the "Exceptions" department
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to *** where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I spent nearly an entire day either in online chats or on the phone with Dell customer service I had ordered a battery on October 28, and received a confirmation number Then I never heard a word from them again
Finally, I contacted them I was told at first that the order had been cancelled, which I knew was not true Then I was told that it was not in stock When I asked how I could order something that wasn’t in stock, I was told that it was no longer being made These reps were unbelievably clueless No one knew why I had not been notified that I wouldn't be getting my order
I’ d done extensive research before ordering the battery and adapter I’d read all the reviews I could find, and had, consequently ordered the parts I needed for my computer, only to be told that I had to order a different battery; the very replacement battery that had the worst reviews The original was pure junk from the beginning and the computer had to stay plugged in all the time I refused to purchase replacement junk to take the place of the original junk
The most frustrating part of dealing with Dell Customer Service is that communication with the majority of these people, whose first language is clearly not English, is nearly impossible Their level of understanding what is being said to them is abysmal
The eighth person I spoke with was the only person who understood what I needed
Except for him, all the people I chatted with online or spoke with via phone clearly did not understand what I was trying to explain Nor did I understand what they were saying much of the time
One of the chats I had was with an extremely rude rep., who did not forward the chat copy to me She probably deleted it
The bottom line is that Dell needs reps who understand and can communicate effectively in English
I have been an English teacher for years It has long been apparent to me that most of the service and support repsthat I've spoken to at Dell over the many years that I've owned Dell products do not have the level of understanding of the English language that it is necessary for them to have to provide the level of customer support and service that a company like Dell should have Consequently, most of the reps I’ve dealt with cannot problem solve efficiently, effectively, or at all
I will never, ever, ever purchase another Dell product again
Dell's customer service is shamefully inadequate at best, and at worst economic suicide
I purchased a Dell Inspiron on 4/29/from Microsoftstore.com, which after contacting them, they assured me that it was covered by Dell under their standard year MFG warranty However, upon trying during chat and phone support, they refuse to fix my faulty wireless network adaptor They said that they would be happy to sell me a software warranty so they can help me for over $200.00!!
I have been in IT for years, and have updated the device driver, verified settings on my home router, flashed the BIOS, and even did a fresh reinstall of Microsoft Windows back to factory default! This new computer will NOT stay connected to my network It will bounce on and off, and I have many other devices on my network connected successfully -- WITHOUT ISSUE I have been doing this since the Wireless B days, and before laptops had built in NIC's I would like my money back, before I sue for more damages I will NOT be using DELL products any longer!!
I am *** ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: *** The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in *** This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
I have contacted Dell everyday since December 13, when I got the wrong order sent to meI need the correct order sent to meI have more than online chat logs, and not one person wants to take ownership of the issueMost of time representative spends trying to refer me to tech support, when I do not have a tech issueThe laptop sent out is missing the AMD Radeon(TM) RMGraphics 4G GDDRwhich is a cheaper version of what was purchased I was promised a call back from a supervisor since December 30, and no such call happenedThe service I got so far has been the worst service from any company I have come acrossDell shareholders need to know how the horrible the service has beenThe issue should have been addressed with a min call into the service center, not days of going back and forthThe longer the issue exists the more logs and evidence I get to support my claim with the Revdex.com Order number is ***
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with *** at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons
When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
I purchased this laptop and had no problems until months in when one of the hinges came apart It was within the warranty time frame so they fixed the laptop for free Well, now roughly months later I have the same issue! They sent me a faulty laptop, then fixed it inaccurately Dell is no longer willing to fix the computer because it is now out of warranty I have done some research and found that many others have the same problem with this laptop, which tells me that there should be some type of recall on it I paid a substantial amount of money for this computer, which has manufacturing issues, and Dell does not want to take responsibility for it
Dell Purchase ID: *** C
r: ***
I purchased my computer from Dell approximately in December in addition to an extended warrantyI had an issue with the motherboard less than months after I purchased the computerHowever, I was able to get the computer fixed
In July/August of 2017, I had the same issue with the motherboardI called customer support to see what was necessary to repair my computerI paid $to have my computer's motherboard replacedMy hard disk drive was working fine when I sent the computer in for repairsIn the process of repairing the motherboard, Dell also replaced the hard disk driveFast forward six monthsI attempted to boot up my computer but the computer would not properly startI ran a diagnostic text only to receive an error message:
"Hard Drive - DST Short Test
Test Results: Fail
Error Code 2000-
Validation
MSG: Hard Drive - S/N WXD1A366YV72, Short self text unsuccessful."
I
I purchased my laptop from Dell in April of Since then the LCD has gone out on the computer times and Dell has replaced the screen all three times and the motherboard onceHowever, the computer is now out of warranty and I am beginning to see signs of the screen going out againI have contacted technical support about the issue and have had little helpI am lead to believe, because of the nature of the issue, that my system is a "lemon" systemI understand that technical support has guidelines they must follow, however, I believe that my system is outside of these guidelines because the issue has repeated four times and the replacement parts did not fix the issue
Also I'd like to add that physical damage on my part is out of the question, because this computer sits on my desk and is not transported anywhere unless in a protective case
I have received numerous calls from Dell Network Service and have repeatedly requested that they remove me from their contact list which they have not doneThe only thing that changes is the number used from which they call
I made a request for a refund last 12/26/and sent the item for refund last 12/27/I confirmed with UPS that the item has been delivered which is tracking number ***I did a online chat with Dell Representative *** *** to confirm if the item has been received*** said the item was not delivered and clearly it contradicts what UPS said*** was not cooperative and I asked for supervisor to assist me*** did not transfer me to supervisor and instead ended the chatI need to obtain my refund and it is not my fault if the item was lost or not returned in their end
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc(*** *** at ***@dell.com) on 1/7/ I did receive a phone call from Dell (*** ***) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done
Below is the email sent to the CEO of Dell, Incon 1/7/
Hello,
This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service
My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
Nearly one year ago, in early 2017, I wrote to Dell about the exact issue that is described in this service bulletin here: ***
This is a widely documented problem Here are just a few articles describing the issue: ***
*** *** ***
My battery began to swell, and made the touchpad unusable I had to send in my system for repair, and eventually the battery was replaced, and the system was sent back to me
However, at the time, in spite of thousands of user complaints, Dell refused to acknowledge this as being a manufacturing defect, and this repair came at a cost of $for parts and service, because my system was only a few weeks out of warranty when
I should note that the instant I informed Dell via their Facebook page that I had contacted the Revdex.com, the immediately removed my access to their page and deleted all posts I had made and their responses to themI should also note that I had been impressed with the quality of their product, it is their customer service that is horrible
On 3/7/my Dell laptop died due to motherboard failureIt is an older laptop and no longer under warrantyBecause it had worked so well and because I did not want to go through the process of re-installation of all software again, I thought Dell service was warrantedI looked at the Dell website and if I am not mistaken, it says that it will repair their machines for $This was a good optionNote, I had registered the computer with Dell on 8/27/2012, providing all computer information and setting up an accountI have the confirmation to prove registration and account setupI contacted Dell supportThey would not talk to me without what they called a Service Tag (serial number)I asked where I could find this number and was told it was on a sticker on the bottom of the computerThe computer was well traveled and the sticker had fallen offThe representative (and the dozens after) asked for my email and phone numbers to look up the accountThey claimed the could not find the account (later a person in the parts order department found my account immediately but refused to provide the service tag number)I was informed that there was nothing that could be done without the service tag (which is on a sticker, using very poor adhesive, found on the original box (thrown away years ago after warranty expired) and on the bottom of the laptop (fallen off due to poor adhesion and laptop use)Dell refused to service a Dell product because it was missing a sticker AND because they could not find the registration information (which I had provided when I registered) in their systemThe fact that it appeared they had neglected to care for my personal, private information really makes me question Dell's commitment to customer data securityI hope my data has not found its way into the hands of people who will abuse itOne agent did suggest I contact the parts department and gave me a numberI made the contactThe individual in the parts department immediately found my account information but refused to give me the service tag number because of security concernsThis really scared me because one department that won't give me information has my data, while the department that needs the data that would allow them to repair the machine claims they do notThe parts person looked at my information and informed me that the Motherboard would cost $900, which is more than I paid for the computer in AND more than the cost for them to repair the machineIt appears as though they are using abusive tactics to get me to go awayI have posted this experience in several social media locationsI am not the only one who appears to be having issues with Dell supportIt is impossible to get in touch with anyone in customer care, we are always transferred to tech supportTech support will not allow service of one of their own machines without a poorly adhered tagDell has mishandled my personal information and refuses to explain why one department has all the information while the other (that needs it) does notI honestly believe their personal data practices should be investigated, but that is not the Revdex.com responsibilityI may be taking that up with another organization that takes personal data security seriously
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time)
I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me
This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech
***
"Expert help is yoursAny hourAny day
Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist* technology allows our dedicated team of experts to resolve issues qui
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with