Several weeks ago one of my techs (*** ***) place an order with Dell for computersThese where for a clientHe was assured that the order could be expeditedThis was a condition of the purchase as the client was in a rushA week later when the computers still hadn't arrived he called DellHe was told that the computers where never going to get rush deliver and they where not sure why we were told thisI can tell you why, your sales rep lied to make the sale at the expense of my reputationAt this point they had to cancel the order and reshipThis was weeks agoOne of the computers have arrived the other has notMy first call Dell told me they had shipped and it was fed ex and they couldn't help usFed ex has told us that they where never shippedDespite being told MULTIPLE times that the computer has been shipped, we are now finding out it hasn't been and they have no idea whyThis has been going on since mid OctoberWe still don't have an answerI am a small busin
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product
On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping
It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I bought the Inspiron laptop online in 06/19/At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking soundWe didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itselfWe are not closing the cover anymoreI went online and discovered that this is an ongoing problem with this laptopI would like it fixed
I contacted Dell Support for this issue and explained them what happenedThey told me that this is a damage happened on the laptop and I am not covered by accidental damage coverageSo I have to pay for this one to be fixed
I explained them that I’m using this laptop as everyone else does like opening a laptop to work on it and closing it when am done with my workBut no use, I was told this is beyond warranty I have to pay $and wait at least working days to get it fixed
I don’t understand, opening and closing is one of the basic functionalities of any
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened
Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all
Order iD Amount ($) Fedex Tracking
*** *** (Delivery Exception)
*** *** (Delivery Exception)
***
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a *** who is unrelated to me and there was no laptop at my address
The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me
Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days
Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
I purchased a Dell Inspiron Computer through QVC, Order# ***, October for my spouse He decided that he did not need a computer so it sat in the box and was never opened or used until August when I started taking classes The computer was brand new, never used and it only worked for less than a year I contacted Dell warranty service and they informed me that the computer was no longer under warranty so I paid them $to fix the motherboard as they informed me of the issue after performing an over the phone diagnostic, in which the computer powered up but the screen did not light or display Dell then created a work order ticket under service tag#***, Dispatch Number *** initially on Jan and they sent me a box to ship the computer as instructed I did so The computer was returned to me on Jan from Dell at that time nothing worked The computer did not power up, the screen did not display anything I called Dell yet again and they inst
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is #***Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee*** the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
I ordered the Dell XPS laptop (9350) online through Dell.com and it was delivered 3/05/I first noticed problems with my laptop's trackpad days after delivery on 3/08, parts were shipped and replaced and one problem was seemingly solvedOn 4/my laptop had multiple crashes and blue screen errorsI told Dell I would like a replacement then, and they refused and said they could fix it and was remotely controlled by customer service, the crashes were less but still happening until 5/At this time, my laptop was making internal "coil whine" noisesAfter which being on the phone with customer service for over and a half hours, they finally told me that they had experienced this problem before and it was the motherboardSo after this was said, they agreed to take my laptop to be replace the motherboard at their resolution centerI thought great, its finally getting fixed and sent it in on 5/after receiving the shipping box and labelI received the laptop from the res
I contacted Dell's on-line services to obtain a laptop on 11/22/The customer service representative stated that I should receive my product by 11/30/However, I did notInstead, my laptop was sent to someone in GeorgiaThis order number (***) is linked to the payment that was charged against my bank accountI DID NOT RECEIVE A LAPTOP, BUT I PAID FOR ONEI telephoned customer service to try and straighten out the situation but they were MOST discourteous and unhelpfulThey keep telling me that the order number I gave them was incorrect, but I got the order number from someone in THEIR department
So now I do not have a laptop and someone in Georgia received one free of charge
I want my money back for the purchase - $I do not trust Dell's sales department to process the exchange properlyIn fact I will not be buying anymore Dell products in the futureI have always been satisfied with them in the past, but this occurrence has left me quite dissatisfied wit
I sent a SILVER in color, Dell Inspiron in laptop, service tag ***, to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options
The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag ***, identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card
Order number is: ***
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, *** *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with *** *** ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are *** and *** ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team
As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number ***, stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number *** and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, ***It has been over months and still no refund to the credit card
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power
I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again
Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
I placed an order# *** for a laptop on 6/6/My order was cancelled the next day for an unknown reasonI contacted Dell sales peopleMr.*** *told me that the security team could not get a hold of me via a phone to confirm the order and they cancelled itThis was not trueI reviewed my call logs and nobody from Dell called meMr.*** *placed the same order again via a phone with meThis new order was cancelled by Dell the next day againAfter I placed the second order# *** 6/7/via phone with Mr.*** *I asked that he connects me to Dell security team to confirm my order to ensure that it does not get cancelled for the second timeInstead of transferring me to the payment security team, Mr.*** *transferred me to another sales representativeEventually the second sales person transferred me to Dell security team and provided me a numerical code to give it to themThe phone number where I was transferred to responded that nobody is av
Several weeks ago one of my techs (*** ***) place an order with Dell for computersThese where for a clientHe was assured that the order could be expeditedThis was a condition of the purchase as the client was in a rushA week later when the computers still hadn't arrived he called DellHe was told that the computers where never going to get rush deliver and they where not sure why we were told thisI can tell you why, your sales rep lied to make the sale at the expense of my reputationAt this point they had to cancel the order and reshipThis was weeks agoOne of the computers have arrived the other has notMy first call Dell told me they had shipped and it was fed ex and they couldn't help usFed ex has told us that they where never shippedDespite being told MULTIPLE times that the computer has been shipped, we are now finding out it hasn't been and they have no idea whyThis has been going on since mid OctoberWe still don't have an answerI am a small busin
So I brought this Dell Glaptop back on August 3rd, and get it on August 15thOf course, it is a high-performance laptop as indicated by the laptop configurationBut it is not actuallyThe laptop freezes several times while running just one software, And I had to use the power button to shut down the laptop when it freezesAlso, the paint on the power button starts droppingThat is the quality of this product
On Sep15, I filed an exchange for the frozen laptop, and get that almost on OctBut the replacement one still endures the freezing problemand it freezes several timesThe technician from Dell cannot solve this problemBy the way, the paint on the power button also starts dropping
It looks like the laptop can only work properly for only one month or soAnd, now they refuse to file an exchange or return for me because they think the product's return or exchange validation date has expiredBut this is not my fault, the fault is on the product, they can not
I bought the Inspiron laptop online in 06/19/At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking soundWe didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itselfWe are not closing the cover anymoreI went online and discovered that this is an ongoing problem with this laptopI would like it fixed
I contacted Dell Support for this issue and explained them what happenedThey told me that this is a damage happened on the laptop and I am not covered by accidental damage coverageSo I have to pay for this one to be fixed
I explained them that I’m using this laptop as everyone else does like opening a laptop to work on it and closing it when am done with my workBut no use, I was told this is beyond warranty I have to pay $and wait at least working days to get it fixed
I don’t understand, opening and closing is one of the basic functionalities of any
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened
Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all
Order iD Amount ($) Fedex Tracking
*** *** (Delivery Exception)
*** *** (Delivery Exception)
***
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a *** who is unrelated to me and there was no laptop at my address
The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me
Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days
Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
I purchased a Dell Inspiron Computer through QVC, Order# ***, October for my spouse He decided that he did not need a computer so it sat in the box and was never opened or used until August when I started taking classes The computer was brand new, never used and it only worked for less than a year I contacted Dell warranty service and they informed me that the computer was no longer under warranty so I paid them $to fix the motherboard as they informed me of the issue after performing an over the phone diagnostic, in which the computer powered up but the screen did not light or display Dell then created a work order ticket under service tag#***, Dispatch Number *** initially on Jan and they sent me a box to ship the computer as instructed I did so The computer was returned to me on Jan from Dell at that time nothing worked The computer did not power up, the screen did not display anything I called Dell yet again and they inst
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is #***Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee*** the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
I ordered the Dell XPS laptop (9350) online through Dell.com and it was delivered 3/05/I first noticed problems with my laptop's trackpad days after delivery on 3/08, parts were shipped and replaced and one problem was seemingly solvedOn 4/my laptop had multiple crashes and blue screen errorsI told Dell I would like a replacement then, and they refused and said they could fix it and was remotely controlled by customer service, the crashes were less but still happening until 5/At this time, my laptop was making internal "coil whine" noisesAfter which being on the phone with customer service for over and a half hours, they finally told me that they had experienced this problem before and it was the motherboardSo after this was said, they agreed to take my laptop to be replace the motherboard at their resolution centerI thought great, its finally getting fixed and sent it in on 5/after receiving the shipping box and labelI received the laptop from the res
I contacted Dell's on-line services to obtain a laptop on 11/22/The customer service representative stated that I should receive my product by 11/30/However, I did notInstead, my laptop was sent to someone in GeorgiaThis order number (***) is linked to the payment that was charged against my bank accountI DID NOT RECEIVE A LAPTOP, BUT I PAID FOR ONEI telephoned customer service to try and straighten out the situation but they were MOST discourteous and unhelpfulThey keep telling me that the order number I gave them was incorrect, but I got the order number from someone in THEIR department
So now I do not have a laptop and someone in Georgia received one free of charge
I want my money back for the purchase - $I do not trust Dell's sales department to process the exchange properlyIn fact I will not be buying anymore Dell products in the futureI have always been satisfied with them in the past, but this occurrence has left me quite dissatisfied wit
I sent a SILVER in color, Dell Inspiron in laptop, service tag ***, to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options
The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag ***, identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
I had made a purchase order, Then on the same day I contacted dell through phone, chat, and email to cancel the orderDell even called me to confirm the order and I told them I wanted the order cancelledI wanted the order cancelled because I was sent a promotional gift card (from a previous purchase), I wanted to use, I did not know I had until after the purchase was madeUpon contacting dell they said I would have to cancel the order and re order to use the gift card
Order number is: ***
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, *** *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with *** *** ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are *** and *** ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team
As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number ***, stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number *** and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, ***It has been over months and still no refund to the credit card
I bought a Laptop from Dell on 5/13/When it arrived it had cosmetic damage and I decided I did not want the laptopI called Dell to start the return process and they told me I would receive 100% of my payment backI paid a total of $and that is what I told I would getOn 5/31/I received a refund from Dell but only in the amount of $I contacted Dell and told them I did not receive my full refund, I was missing $I was told there was a delay and that I would have the rest of my refund in a few business daysIt is now 8/12/today and I still do not have my refundEvery time I contact Dell they tell me that money will be refunded soon or to call them againI have never had a problem with returns from other big stores so I find it hard to understand why Dell has this problem
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power
I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again
Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
I placed an order# *** for a laptop on 6/6/My order was cancelled the next day for an unknown reasonI contacted Dell sales peopleMr.*** *told me that the security team could not get a hold of me via a phone to confirm the order and they cancelled itThis was not trueI reviewed my call logs and nobody from Dell called meMr.*** *placed the same order again via a phone with meThis new order was cancelled by Dell the next day againAfter I placed the second order# *** 6/7/via phone with Mr.*** *I asked that he connects me to Dell security team to confirm my order to ensure that it does not get cancelled for the second timeInstead of transferring me to the payment security team, Mr.*** *transferred me to another sales representativeEventually the second sales person transferred me to Dell security team and provided me a numerical code to give it to themThe phone number where I was transferred to responded that nobody is av