I ordered a Dell laptop on 2/11/under purchase id# *** for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
On or about thanksgiving I ordered, A nest thermostat, Two Smoke Detectors and a camera Totaling +/- Dell shipped the wrong smoke detectors and cameral did not work more than 30-feet from the internet Hub I requested new smoke detectors and recieved a confirmation I then recieved and e-mail that said Dell would not be shipping the smoke detects I promply called to return the smoke detects and camera I gave the items to UPS to ship back to dell: Tracking number *** According to UPS the item was Recieved By *** in thier Lebanon TN Location I called Dell check the status of this return And on most ocasions I was assured a prompt refunt within 10-Business Days After several e-mail and telephone calls I was then told 15-business days and finall was prompted to a place on the website that state s60-business days
I have made Payment on the Dell prefered account and have a balance of
The following items should be credited 2(s
Basically , trying to get a refund
I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days
I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait'
In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
They canceled an order with absolutely no communication to that it was canceled and why it was canceledThen the proceeded to still process the order of software that is useless with out the computer to go with it
To summarize the experience:
1.) I ordered a Laptop from Del on 5/31/Total price $I Waited a week for the laptop arrived June 6,
2.) I configured the laptop and loaded Microsoft Office The laptop rebooted to a blue screen and required complete reloads the first day This continued the next day as the Laptop continuously rebooted itself and requested me to reload itThe options for a Windows repair were not available
3.) I contacted tech support the following day (Thursday, June 8, 2017) as the issues persisted for the 3rd day I spent over hours on the phone with *** He informed me I had to wait days for a repair (after paying for 24-hour repair service) because (I called too late on Thursday and repairs are not made on the weekends)
4.)I chose to return the defective laptop if I could receive a refund in full *** said I probably would since the laptop was defective - but he would check and get back to me June 13th, after
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro
When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
I had called into Dell Tech Support on 11/15/2018, regarding possible updates for my Alienware LaptopOnce I had reached a representative an they had kindly instructed me to go to the website, scan my PC so that way it would detect the proper hardware it had showed Possible updates, one being the BiosWhich I had spoken to that rep aboutIt was recommended to me that"THAT" update would be very important and I should do it
After downloading an running the installation, My PC had froze up in a locked positionHitting the power button also would not work at allAfter getting highly frustrated with the RepI had asked for a supervisorSupervisor was extremely rude, and did not want to handle the callAs I had asked him for the # for Corporate he told me one momentplaced me on holdas I was on hold for over Min
When I called back, I spoke to different PeopleFirst a Tech Support Agent, whom then transferred me to ***his supervisor *** then p
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM
I have tried to resolve this issue in the following ways:
(1) I chatted with a representative who told me I would have to call Sales & Returns about the issue
(2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I placed an order with Dell for a TVThe sale was bundled with a extended services contract that was not optionalI was billed immediately for that contractThe TV was "in production" at that pointI returned to check on my order today, which is days after I purchased the TV to find out that it had been cancelledI had been checking every day and it remained "in production"I contacted their service department via online chat and was told that the product was still "in production"I asked why it showed as cancelled, but they had no good answerI called and finally got to speak to someone and they told me that they were having a problem with supplyThey never contacted me to say that there was any issue with the supplyI'm pretty sure they will be offering the TV at a substantial price increase at some point in the near future Shoddy business
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I called Dell in June, to order a desktop computer, InspironThe salesman assured me that it was a brand new computer, wrapped in plasticThey sent me a Micro computer by mistakeMuch stress involved dealing with foreigners who don't speak English very wellFinally, they agreed that I could send it back for a full credit, cancel the order, and place another order for the computer that I wantedNext I received the correct model computer, but it was refurbishedI called Dell immediately, but they insisted that I ordered a refurbished model, and they would not exchange it for a new computerI spoke to several Dell representatives, but no satisfactory resultsRecently, I decided to transfer pictures from my camera's SD card to my computerIt doesn't workBluetooth doesn't work eitherThey tried remote control of my computerAfter many hours of dealing with these people, and they tell me to ship it to Texas for repairsI just got it back yesterday with a note that they replaced the motherboard with a refurbished oneBluetooth still doesn't workSD card reader still doesn't workI spent half the day in Dell Chat, to no availNow the computer no longer even recognizes that it even has an SD reader
Dell tells me that I can send it back for repairs, because it doesn't workThey refuse to exchange it for a new computer, as I was originally promisedThey said that they will keep repairing it, with refurbished parts until it is fixed, or my year warranty runs out
The tech support people that I spoke to often cut me off, and hung up for no apparent reasonI was always polite, despite the amount of frustration that their policies cause me
BEWARE of DELLTerrible customer serviceNo American call center
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: *** and Order Number: *** The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is *** I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
I purchased a brand new S2716DGR monitor and when it arrived at my house the Displayport wasn't functioning at all This connectivity is critical to provide the 144hz refresh rate, and G-Sync technology offered by the monitor After some brief troubleshooting trying a known working Displayport cable, I opened the technical chat support on July 26, This chat took over an hour before I was able to get an RMA request for a new monitor I was explained that by US law the monitor had to be labeled as refurbished because they had to take out the monitor to test before sending I explicitly asked if they were sending a new monitor, that they were taking out They confirmed that they were taking a new monitor out and just testing it, but due to US laws it had to be labeled as refurbished On Tuesday July 27th around 4am I got an email saying the monitor had shipped, but it had no tracking information That night I re-opened a support chat and after another hour or so I was told t
I purchased a very expensive Dell XPS Desktop PC, which when delivered and set up was nothing but troubleRepeated calls to technical support resulted in many transfers and no ownership of the problemI then purchased a downgraded operating system from Dell, at a cost of $shipped, which made the problem worseWhen I called for support, they transferred me to a department that wanted to sell me a service plan because they said the problem was not under the basic warrantyThe computer will not boot up and cannot be restored back to factory state, and Dell is refusing to take this computer back as they state it is beyond the day warranty periodI finally got to a more senior representative, "***" badge number *** who told me my only option was to send a letter to *** *** and it had to go through six different reviews an one of which could reject it and I am back to square one, a non working new computerTerrible customer service, horrible reps who transfer you
I ordered a Dell laptop on 2/11/under purchase id# *** for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
On or about thanksgiving I ordered, A nest thermostat, Two Smoke Detectors and a camera Totaling +/- Dell shipped the wrong smoke detectors and cameral did not work more than 30-feet from the internet Hub I requested new smoke detectors and recieved a confirmation I then recieved and e-mail that said Dell would not be shipping the smoke detects I promply called to return the smoke detects and camera I gave the items to UPS to ship back to dell: Tracking number *** According to UPS the item was Recieved By *** in thier Lebanon TN Location I called Dell check the status of this return And on most ocasions I was assured a prompt refunt within 10-Business Days After several e-mail and telephone calls I was then told 15-business days and finall was prompted to a place on the website that state s60-business days
I have made Payment on the Dell prefered account and have a balance of
The following items should be credited 2(s
Basically , trying to get a refund
I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days
I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait'
In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
They canceled an order with absolutely no communication to that it was canceled and why it was canceledThen the proceeded to still process the order of software that is useless with out the computer to go with it
To summarize the experience:
1.) I ordered a Laptop from Del on 5/31/Total price $I Waited a week for the laptop arrived June 6,
2.) I configured the laptop and loaded Microsoft Office The laptop rebooted to a blue screen and required complete reloads the first day This continued the next day as the Laptop continuously rebooted itself and requested me to reload itThe options for a Windows repair were not available
3.) I contacted tech support the following day (Thursday, June 8, 2017) as the issues persisted for the 3rd day I spent over hours on the phone with *** He informed me I had to wait days for a repair (after paying for 24-hour repair service) because (I called too late on Thursday and repairs are not made on the weekends)
4.)I chose to return the defective laptop if I could receive a refund in full *** said I probably would since the laptop was defective - but he would check and get back to me June 13th, after
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro
When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
I was to receive packages, the first one arrived fine, the NDP package is where everything gets delayedIt was held at Purolator (Dell have a direct line to Purolator) for two days because they can't deliver to a RR or P.O.box address ?? Dell would need to contact them to change delivery direction ( they have that direct line) and this took two day and then they couldn't find my location so I picked it up on the hiway like a drug deal lolThey couldn't deliver even with the address that Purolator requestedThen the 3rd package that was to be here on the 6th of July but on the 7th I was call to be told that they are back logged on a part and they're not sure when it will be sent?? No date given and I'm on holiday at the end of July??? I've asked to speak to a manager but had a team member call me to tell me the same without any explanationI ordered this mid June and they wait until the day after I'm expecting it that it's not comingI've asked to speak to a manager on several
I had called into Dell Tech Support on 11/15/2018, regarding possible updates for my Alienware LaptopOnce I had reached a representative an they had kindly instructed me to go to the website, scan my PC so that way it would detect the proper hardware it had showed Possible updates, one being the BiosWhich I had spoken to that rep aboutIt was recommended to me that"THAT" update would be very important and I should do it
After downloading an running the installation, My PC had froze up in a locked positionHitting the power button also would not work at allAfter getting highly frustrated with the RepI had asked for a supervisorSupervisor was extremely rude, and did not want to handle the callAs I had asked him for the # for Corporate he told me one momentplaced me on holdas I was on hold for over Min
When I called back, I spoke to different PeopleFirst a Tech Support Agent, whom then transferred me to ***his supervisor *** then p
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
We paid Dell for a "Next Business Day" warranty The system failed within the warranty period It has been a full week, and they still do not know when they will be out to fix it
I bought an all in one printer from dell,when I opened it was broken
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM
I have tried to resolve this issue in the following ways:
(1) I chatted with a representative who told me I would have to call Sales & Returns about the issue
(2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I purchased a TV through Dell website 3/The TV needs repair and Dell is refusing to honor the Year warranty that was purchased with the TVI've tried for months via phone and email with no successIts a Samsung TV and Dell is telling me to go through Samsung however Samsung said the warranty is with Dell not themSamsung can send someone to fix it but it would be at a cost to meDell is stating that they can't repair any electronics that aren't Dell products
I have gotten my last 3-computers from Dell online and always been very happy I bought this laptop/tablet about months ago, when I first got it noticed it seemed really slow and the touchpad kept freezing up on me but I don't use it very often so I finally realized it had an issue so I contacted Dell They needed to set up remote access over phone This consisted of business hour appointments EST, well I'm PST so was very hard to work around but had different calls with them each taking 1-hours long, none of these fixed the problem and I told them I couldn't take off work anymore for these so they scheduled evening appointments and had at least of these, still not fixed, the last one was even a reset on my computer I had to save all my pictures and data, still not fixed So they sent me a box to send it to them to work on It was gone for a week and a half and they supposedly replaced the motherboard and reinstalled everything The first night it seemed good the
I placed an order with Dell for a TVThe sale was bundled with a extended services contract that was not optionalI was billed immediately for that contractThe TV was "in production" at that pointI returned to check on my order today, which is days after I purchased the TV to find out that it had been cancelledI had been checking every day and it remained "in production"I contacted their service department via online chat and was told that the product was still "in production"I asked why it showed as cancelled, but they had no good answerI called and finally got to speak to someone and they told me that they were having a problem with supplyThey never contacted me to say that there was any issue with the supplyI'm pretty sure they will be offering the TV at a substantial price increase at some point in the near future Shoddy business
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I called Dell in June, to order a desktop computer, InspironThe salesman assured me that it was a brand new computer, wrapped in plasticThey sent me a Micro computer by mistakeMuch stress involved dealing with foreigners who don't speak English very wellFinally, they agreed that I could send it back for a full credit, cancel the order, and place another order for the computer that I wantedNext I received the correct model computer, but it was refurbishedI called Dell immediately, but they insisted that I ordered a refurbished model, and they would not exchange it for a new computerI spoke to several Dell representatives, but no satisfactory resultsRecently, I decided to transfer pictures from my camera's SD card to my computerIt doesn't workBluetooth doesn't work eitherThey tried remote control of my computerAfter many hours of dealing with these people, and they tell me to ship it to Texas for repairsI just got it back yesterday with a note that they replaced the motherboard with a refurbished oneBluetooth still doesn't workSD card reader still doesn't workI spent half the day in Dell Chat, to no availNow the computer no longer even recognizes that it even has an SD reader
Dell tells me that I can send it back for repairs, because it doesn't workThey refuse to exchange it for a new computer, as I was originally promisedThey said that they will keep repairing it, with refurbished parts until it is fixed, or my year warranty runs out
The tech support people that I spoke to often cut me off, and hung up for no apparent reasonI was always polite, despite the amount of frustration that their policies cause me
BEWARE of DELLTerrible customer serviceNo American call center
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: *** and Order Number: *** The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is *** I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
I purchased a brand new S2716DGR monitor and when it arrived at my house the Displayport wasn't functioning at all This connectivity is critical to provide the 144hz refresh rate, and G-Sync technology offered by the monitor After some brief troubleshooting trying a known working Displayport cable, I opened the technical chat support on July 26, This chat took over an hour before I was able to get an RMA request for a new monitor I was explained that by US law the monitor had to be labeled as refurbished because they had to take out the monitor to test before sending I explicitly asked if they were sending a new monitor, that they were taking out They confirmed that they were taking a new monitor out and just testing it, but due to US laws it had to be labeled as refurbished On Tuesday July 27th around 4am I got an email saying the monitor had shipped, but it had no tracking information That night I re-opened a support chat and after another hour or so I was told t
I purchased a very expensive Dell XPS Desktop PC, which when delivered and set up was nothing but troubleRepeated calls to technical support resulted in many transfers and no ownership of the problemI then purchased a downgraded operating system from Dell, at a cost of $shipped, which made the problem worseWhen I called for support, they transferred me to a department that wanted to sell me a service plan because they said the problem was not under the basic warrantyThe computer will not boot up and cannot be restored back to factory state, and Dell is refusing to take this computer back as they state it is beyond the day warranty periodI finally got to a more senior representative, "***" badge number *** who told me my only option was to send a letter to *** *** and it had to go through six different reviews an one of which could reject it and I am back to square one, a non working new computerTerrible customer service, horrible reps who transfer you