Initially placed an order around June for an Alienware 13r3, first unit arrived DOA, and Dell refused to exchange only repair or returnI returned that laptop and placed an order for anotherSecond computer refused to power on in March of and a "trained" on site technician visit was conductedTech had never worked on unit before and used a flat head screw driver to pry open the unit against my advice/plea and caused severe damage to the chassis in addition the unit while operable severely overheated during operation
Unit was sent to the depot to be repairedOnly half of the parts requested were replaced and the unit required additional repairs and was referred to an exchange resolution agentThe agent could not locate an acceptable replacement and a new PC was to be orderedHowever someone (not the agent) approved an exchange without my consent which ended all further contact as the case was now closedAssurances and apologies were made but that the PC had g
I ordered an Alienware desktop from the Dell website in late June The order was cancelled without any notifications, and after numerous support chats and call attempts, Dell was unable to give me a reason for the cancellation of the orderI sent them an email to keep my order cancelled and to not remake the orderA couple weeks later, the order was remade (again, without any notification to me)The only reason I found out was a dell shipping message saying that my order had been shipped
Unable to cancel the dubiously recreated order, as it had already shipped, I messaged support to initiate a returnI was promised a full refund, as this had been an error on Dell's partThe refund was initiated on July 25th, and according to UPS, successfully delivered to Dell on July 29thAccording to Dell, I should have been accredited within days of return
It has now been over daysI have tried to contact dell via phone and email to inquire as to the status of the refund,
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years
I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours
I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description
On 1/4/17, we placed an order for Solid State Drives from Dell.com using a combination of a $Online Coupon, a $Promotional Gift Card, and a credit cardUnexpectedly, on 1/13/17, this order was canceled by DellWe expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order)This refund never occurredPlease note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/
On 2/14/17, I contacted Dell using its online chat service to request the refundThe representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morningOn 2/15/17, I called Dell requesting the refundThey had told me that they would send a request
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot
The laptop is overheating (more than it used to be) and you can feel it all over the surface
The fan is making a lot of noise (consistent)
The system lags after the update
The speed of the laptop has been considerably decreased
Microsoft office always crashing
Getting slower and slower after the update and also freezing after the update
The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less
Gave for repair times
I am really tired and annoyed of this laptop man and the service made the laptop even horrible
I am having my finals right now and this thing is screwing me over for whatsoever reason
Do something about this as soon as possible
DELL will not stop sending catalogs to my post office boxI have asked them online to unsubscribe to any mailings to this PO Box
I still receive these catalogsIt tends to overfill my PO Box and important mail gets sent back to the sender
All companies need to understand NOT to send advertisement to PO Boxes!!!
On December 25, 2015, I purchased the Nero Burning ROM To this day, I have yet to be provided with a valid link so I can download my purchase I did everything on my end as far as calling and emailing about the problem I was having No one has responded to my emails When I called they would transfer me to tech support and they couldn't help me with the problem They sent me another link and guess what? It wasn't valid and couldn't open it The customer service in the Phillipines is very POOR and RUDE Today is March 15th, I spoke with a supervisor in the US who after all this time said the only thing he could do is tranfer me to tech support REALLY!!! Sorry, not going that route again I have concluded that I'm done and ended up closing the account Bascially for $49.99, you lost a customer because no one was able to provide me with a valid link Pretty pathetic!i
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later
Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
On 5/I placed an order for a Bose Sound Link Mini II using two promotional gift cards which I earned through other purchases with Dell My order was placed on hold for reasons that are unknown I have been told several different reasons of why the order is on hold but no one can tell me how to have it released This item is just over $ Dell is giving me the run around every time I call I am transferred from department to department and no one can help me Here is my Dell Purchase ID: *** This gift card business is a sham and this is why they do not wish to fill my order They need to honor their customers who earn these by shopping at Dell
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
Dell Incis a complete joke! This company does not care whatsoever about its customers! I need to have a battery replaced on my laptop (bad) and someone was supposed to come out and replace within 3-business daysI followed up because I didn't hear from anyone and they said it was deleted due to technical error! Are you kidding me? Now I have to wait another 3-business days to have another service request created and someone come out to fixNot only that, I have to wait to speak to a supervisor because there's an issue creating another service requestEvery operator that I speak with is in India and I am unable to understand half of what they're sayingThey keep saying they're sorry, but nothing gets resolved! I have been a Dell customer for many years and am frustrated to the point that I will move to another computer company - one that actually cares
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account
Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
On 9/25/I purchased an Inspiron laptop online from Dell's websiteThe computer did not have any issues until last month (Feb 2018), when I used one of the USB ports for my wireless mouse that I had not used previouslyThis USB port malfunctioned and now no USB device will work with the computer regardless of the port, and a constant error message appears stating that there is an issue with the device in the USB port, even if there is no device plugged inOn or around 2/19/I called Dell to troubleshoot but even after the technical support agent took remote access of my cmoputer and tried to fix the issue, he was unable to do soI was offered to send the computer back to Dell for repair, which I did, and I was told that I would be charged $276.48, because there was apparently some additional damage during shipping, but I paid the amount anyway because I just wanted my issue resolvedThere was a 'delay' in the promised 5-business days to repair and return my compute
TerribleI have purchased an Alienware on 1/19/16, and after waiting almost weeks I finally received itBut it was DEFECTIVENow this product was supposed to have gone through rigorous testing as it is a custom built laptopBut somehow I managed to have a defective motherboard and I promptly returned itweeks later I get a phone call from a Dell technician about how he is on his way to my house to repair my laptopApparently Dell never told their technician that I had returned the productI received confirmation that Dell received the product on 2/26/It has now been over a month and I still haven't received my refund, even after numerous attempts to contact DellI then gave it a second tryI tried to order another, better laptop, but after days I received an email, after business hours, stating that they cancelled my order, with no resoning whyThis company is very unprofessional with they way they do business and treat their customersfailed attempts at purchasing a nearly $2,laptop, apparently they don't want my business and have taken the time to make it very clearDon't do business with this company unless you want to be overcharged, ignored when it comes to refunds, treated like your business is worthless to them
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow
A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
I placed an order on Dell.com and did not receive the itemI contacted with Dell and they admitted that the package is not receivedThe details of the order is as follows:
I contacted with Dell many times since the package was missing and Dell continued telling me that they will refund me
Below is one of the chatting transcripts with Dell agent:
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
03/02/11:23:26AM Session Started with Agent (*** *)
03/02/11:23:38AM Agent (*** *): "Thank you for contacting the Sales Resolutions TeamMy name is ***I am currently handling multiple chat request, I will help you as soon as possibleplease remain on hold for a few minutes."
03/02/11:24:31AM ***: "Hi"
03/02/11:24:35AM ***: "Thanks."
03/02/11:39:05AM Agent (*** *): "Thank you for contac
Hello Dell my service tag is *** my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company *** *** in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I purchased a dell computer that was defective and over seas reps will not work with me to resolve issue
I have spent endless hours on the phone trouble shooting had a tech in my home for over hours and still cant get the computer to work I have tried to speak to a supervisor with no response
this computer is brand new and has never worked
Dell Inc refuses to fulfill our agreed upon written contract when I purchased a Dell XPS Personal ComputerBefore finalizing my order, I specifically asked the Dell sales person in an email to CONFIRM that I will receive the ADVERTISED $Dell Advantage Rewards (DAR/DAP)I have recently found that original email confirmation and contacted the sales person, only to be told they can't resolve the issue to contact the Dell customer service (order support) that never returned any of my earlier email inquiriesI've attempted to email their customer service, order support and sales support, numerous times by their internal email system and they have NEVER responded to any of my emailsWhen I call them by telephone I'm placed on hold for very long periods and then told that they can't resolve the problem and to contact other Dell departmentsDell support mechanism is useless
Additionally, my original order to purchase the computer resulted in my credit card being charged double the purchase price and it required me almost two hours on the telephone to finally resolve that problem
I have purchased seven personal computers from Dell over the past years and this last purchase it the only one that resulted in ordering problemsCoincidentally, this is also the only one that was placed by Dell's sales person rather than directly by me using their online ordering tools
Initially placed an order around June for an Alienware 13r3, first unit arrived DOA, and Dell refused to exchange only repair or returnI returned that laptop and placed an order for anotherSecond computer refused to power on in March of and a "trained" on site technician visit was conductedTech had never worked on unit before and used a flat head screw driver to pry open the unit against my advice/plea and caused severe damage to the chassis in addition the unit while operable severely overheated during operation
Unit was sent to the depot to be repairedOnly half of the parts requested were replaced and the unit required additional repairs and was referred to an exchange resolution agentThe agent could not locate an acceptable replacement and a new PC was to be orderedHowever someone (not the agent) approved an exchange without my consent which ended all further contact as the case was now closedAssurances and apologies were made but that the PC had g
I ordered an Alienware desktop from the Dell website in late June The order was cancelled without any notifications, and after numerous support chats and call attempts, Dell was unable to give me a reason for the cancellation of the orderI sent them an email to keep my order cancelled and to not remake the orderA couple weeks later, the order was remade (again, without any notification to me)The only reason I found out was a dell shipping message saying that my order had been shipped
Unable to cancel the dubiously recreated order, as it had already shipped, I messaged support to initiate a returnI was promised a full refund, as this had been an error on Dell's partThe refund was initiated on July 25th, and according to UPS, successfully delivered to Dell on July 29thAccording to Dell, I should have been accredited within days of return
It has now been over daysI have tried to contact dell via phone and email to inquire as to the status of the refund,
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
I purchased a customized laptop from Dell about months ago, at a cost of approximately $ My previous Dell laptop had lasted years without any issues, which is why I cast my loyalty with them again - but apparently Dell's products and service have greatly declined in those years
I began having issues with my new laptop the 4th time I logged onto it, when it froze up and refused to function I contacted Dell for assistance, asking immediately for a replacement as I was alarmed that I was already having issues with my new computer The customer service representative informed that I could not have a replacement as I was just a few days outside the 30-day window for return The service rep completely wiped the computer of all software and reinstalled it, a process that kept me on the phone with him for hours
I continued to have operational issues, and contacted Dell twice more in the following few months Each time I requested a replacement and asked to speak to a
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description
On 1/4/17, we placed an order for Solid State Drives from Dell.com using a combination of a $Online Coupon, a $Promotional Gift Card, and a credit cardUnexpectedly, on 1/13/17, this order was canceled by DellWe expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order)This refund never occurredPlease note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/
On 2/14/17, I contacted Dell using its online chat service to request the refundThe representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morningOn 2/15/17, I called Dell requesting the refundThey had told me that they would send a request
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot
The laptop is overheating (more than it used to be) and you can feel it all over the surface
The fan is making a lot of noise (consistent)
The system lags after the update
The speed of the laptop has been considerably decreased
Microsoft office always crashing
Getting slower and slower after the update and also freezing after the update
The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less
Gave for repair times
I am really tired and annoyed of this laptop man and the service made the laptop even horrible
I am having my finals right now and this thing is screwing me over for whatsoever reason
Do something about this as soon as possible
DELL will not stop sending catalogs to my post office boxI have asked them online to unsubscribe to any mailings to this PO Box
I still receive these catalogsIt tends to overfill my PO Box and important mail gets sent back to the sender
All companies need to understand NOT to send advertisement to PO Boxes!!!
On December 25, 2015, I purchased the Nero Burning ROM To this day, I have yet to be provided with a valid link so I can download my purchase I did everything on my end as far as calling and emailing about the problem I was having No one has responded to my emails When I called they would transfer me to tech support and they couldn't help me with the problem They sent me another link and guess what? It wasn't valid and couldn't open it The customer service in the Phillipines is very POOR and RUDE Today is March 15th, I spoke with a supervisor in the US who after all this time said the only thing he could do is tranfer me to tech support REALLY!!! Sorry, not going that route again I have concluded that I'm done and ended up closing the account Bascially for $49.99, you lost a customer because no one was able to provide me with a valid link Pretty pathetic!i
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later
Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
On 5/I placed an order for a Bose Sound Link Mini II using two promotional gift cards which I earned through other purchases with Dell My order was placed on hold for reasons that are unknown I have been told several different reasons of why the order is on hold but no one can tell me how to have it released This item is just over $ Dell is giving me the run around every time I call I am transferred from department to department and no one can help me Here is my Dell Purchase ID: *** This gift card business is a sham and this is why they do not wish to fill my order They need to honor their customers who earn these by shopping at Dell
I purchased a defective dell computerIt is two years old, and I does not recognize the hard driveI contacted dell, they were gping to put the same kind of hd back in itThe exact one thats causing the problem
Dell Incis a complete joke! This company does not care whatsoever about its customers! I need to have a battery replaced on my laptop (bad) and someone was supposed to come out and replace within 3-business daysI followed up because I didn't hear from anyone and they said it was deleted due to technical error! Are you kidding me? Now I have to wait another 3-business days to have another service request created and someone come out to fixNot only that, I have to wait to speak to a supervisor because there's an issue creating another service requestEvery operator that I speak with is in India and I am unable to understand half of what they're sayingThey keep saying they're sorry, but nothing gets resolved! I have been a Dell customer for many years and am frustrated to the point that I will move to another computer company - one that actually cares
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account
Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
On 9/25/I purchased an Inspiron laptop online from Dell's websiteThe computer did not have any issues until last month (Feb 2018), when I used one of the USB ports for my wireless mouse that I had not used previouslyThis USB port malfunctioned and now no USB device will work with the computer regardless of the port, and a constant error message appears stating that there is an issue with the device in the USB port, even if there is no device plugged inOn or around 2/19/I called Dell to troubleshoot but even after the technical support agent took remote access of my cmoputer and tried to fix the issue, he was unable to do soI was offered to send the computer back to Dell for repair, which I did, and I was told that I would be charged $276.48, because there was apparently some additional damage during shipping, but I paid the amount anyway because I just wanted my issue resolvedThere was a 'delay' in the promised 5-business days to repair and return my compute
TerribleI have purchased an Alienware on 1/19/16, and after waiting almost weeks I finally received itBut it was DEFECTIVENow this product was supposed to have gone through rigorous testing as it is a custom built laptopBut somehow I managed to have a defective motherboard and I promptly returned itweeks later I get a phone call from a Dell technician about how he is on his way to my house to repair my laptopApparently Dell never told their technician that I had returned the productI received confirmation that Dell received the product on 2/26/It has now been over a month and I still haven't received my refund, even after numerous attempts to contact DellI then gave it a second tryI tried to order another, better laptop, but after days I received an email, after business hours, stating that they cancelled my order, with no resoning whyThis company is very unprofessional with they way they do business and treat their customersfailed attempts at purchasing a nearly $2,laptop, apparently they don't want my business and have taken the time to make it very clearDon't do business with this company unless you want to be overcharged, ignored when it comes to refunds, treated like your business is worthless to them
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow
A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
I placed an order on Dell.com and did not receive the itemI contacted with Dell and they admitted that the package is not receivedThe details of the order is as follows:
I contacted with Dell many times since the package was missing and Dell continued telling me that they will refund me
Below is one of the chatting transcripts with Dell agent:
This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your records
Your session ID for this incident is
Time Details
03/02/11:23:26AM Session Started with Agent (*** *)
03/02/11:23:38AM Agent (*** *): "Thank you for contacting the Sales Resolutions TeamMy name is ***I am currently handling multiple chat request, I will help you as soon as possibleplease remain on hold for a few minutes."
03/02/11:24:31AM ***: "Hi"
03/02/11:24:35AM ***: "Thanks."
03/02/11:39:05AM Agent (*** *): "Thank you for contac
Hello Dell my service tag is *** my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company *** *** in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I purchased a dell computer that was defective and over seas reps will not work with me to resolve issue
I have spent endless hours on the phone trouble shooting had a tech in my home for over hours and still cant get the computer to work I have tried to speak to a supervisor with no response
this computer is brand new and has never worked
Dell Inc refuses to fulfill our agreed upon written contract when I purchased a Dell XPS Personal ComputerBefore finalizing my order, I specifically asked the Dell sales person in an email to CONFIRM that I will receive the ADVERTISED $Dell Advantage Rewards (DAR/DAP)I have recently found that original email confirmation and contacted the sales person, only to be told they can't resolve the issue to contact the Dell customer service (order support) that never returned any of my earlier email inquiriesI've attempted to email their customer service, order support and sales support, numerous times by their internal email system and they have NEVER responded to any of my emailsWhen I call them by telephone I'm placed on hold for very long periods and then told that they can't resolve the problem and to contact other Dell departmentsDell support mechanism is useless
Additionally, my original order to purchase the computer resulted in my credit card being charged double the purchase price and it required me almost two hours on the telephone to finally resolve that problem
I have purchased seven personal computers from Dell over the past years and this last purchase it the only one that resulted in ordering problemsCoincidentally, this is also the only one that was placed by Dell's sales person rather than directly by me using their online ordering tools