Computer ordered on 2/20/16, paid at the time of the order with BitcoinsWhen computer did not arrive, I contacted customer service the week of 3/I have dealt with "customer service" for a week now, spending about hours on the phone, including time waiting for callbacks or emailsThe order is listed in their system with a prepaid check, which is incorrectI have been trying to get the hold released this entire timeI thought I had found someone who would help me at the end of last week when I was told the hold would be released within hours and I would get an email confirmationI got an email at closing time on Friday that said my order had been canceled and if this was a mistake to contact them business hours Monday through FridayI again contacted customer service and have spent the entire morning attempting to get resolution without successNow I am being told to wait yet another hours for them to get back to meDell has received my Bitcoins, I am out that money
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : ***I called them and they told me the price was not correct .Customer rep ***@Dell.com reenter the order with Order Details
Order Date: 2/2/
Order Number: ***
Shipping Method: Not Shipped
Dell Purchase ID: ***
And I checked the order status today they cancelled this order too without letting me know or notifying me
I would like them to ship my computer and give me a statement regarding all these confusion
Dell sold me a broken laptop that has not worked since day They refuse to exchange/refund or even offer customer support under the warrantyThey made me mail back the broken laptop, then it was returned still brokenThey remotely diagnosed it and confirmed it's still brokenThen they performed a remote repair and somehow got a virus on itNow they claim since they accidentally put a virus on it that it's not covered under their warrantyI was never able to use it for its intended purpose, to play games as it is a gaming laptop and the games cannot utilize the video drivers most likely due to a virus
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work
Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team
As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE
ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY
I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line
I was told by the technician there that the only way the computer could be speeded up was f
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest
I purchased a new Dell computer in November In August, 2018, it stopped working and would not turn on I called Dell and they confirmed it was under warranty but said I would need to mail it back to them They told me they would send me a box and label I never received those, even after calling the next day to confirm the box was on its way I was told I would receive it in hours I still have not received it I bought a box and mailed the computer back Aug On AugI received an email stating that they had received my computer and would have it back to me by the 30th of August Today, Aug29, I received another email stating that the part they needd to fix my computer was out of stock and would take 5-business days for them to receive As they are the manufacturers of my computer, this is absurd They have plenty of parts if I were to purchase a new computer I called and was told there was nothing they could do
I asked to speak to a supervisor an
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available
I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear."
Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from *** *** the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work
Then the keyboard started acting upI finally had to send it in to be fixed
Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house
I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
I placed an order for a dell power companion over their secure chat system on June 16, I entered all payment details and received a confirmation emailThe expected delivery date was June On June I received a call asking for me to give them the card info again due to some issueAfter I checked my credit card and verified the legitimacy of the call I gave them the card info againThe new delivery date would be June Today is June I contact them again and nothing has changed on my orderI ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it I am very disappointed in the communication I have received and the lack of customer service Dell has providedI love the computer I purchased but it seems like once they have your money or info nothing else matters
I had recently purchased dell xps from the Microsoft store In ConnecticutAfter a couple of weeks of using for simple web browsing or school workThe finger print reader which was an extra feature purchased from the manufacturerAt the Microsoft storeHas completely stopped workingThe operating system that the xps came with will not setup the finger print readerThis less then a month old laptop bought from a official partner of dell does not work
I call the tech support line from the dell websiteThey found nothing wrong with drivers or the actual parts of the computerAs they cannot fix it they offer me another number which should helpThis was their software departmentWho to my surprise tells me to fix a issue that is present on my new laptop from dellI need to pay for tech support to have this fixed
I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty deviceIf you go on the forums this issue h
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I purchased a Dell laptop in late January I've used the laptop and impeccable care of the deviceI use the device about 3-time per week On June 19, 2016, when opening the case under circumstances the screw that holds the back left corner of the plastic case broke free from the casing, leaving a gap on the side of the laptop To open or close the laptop, you have to hold the gap together to prevent further damage to the case Warranty covers workmanship, and this if clearly a case of workmanshipThe case shows no damage in misuseIt broke under use Dell wants to charge me $for the replacement calling it as damage cause by abuse There are many threads on the internet of people with this exact issue
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
Computer ordered on 2/20/16, paid at the time of the order with BitcoinsWhen computer did not arrive, I contacted customer service the week of 3/I have dealt with "customer service" for a week now, spending about hours on the phone, including time waiting for callbacks or emailsThe order is listed in their system with a prepaid check, which is incorrectI have been trying to get the hold released this entire timeI thought I had found someone who would help me at the end of last week when I was told the hold would be released within hours and I would get an email confirmationI got an email at closing time on Friday that said my order had been canceled and if this was a mistake to contact them business hours Monday through FridayI again contacted customer service and have spent the entire morning attempting to get resolution without successNow I am being told to wait yet another hours for them to get back to meDell has received my Bitcoins, I am out that money
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : ***I called them and they told me the price was not correct .Customer rep ***@Dell.com reenter the order with Order Details
Order Date: 2/2/
Order Number: ***
Shipping Method: Not Shipped
Dell Purchase ID: ***
And I checked the order status today they cancelled this order too without letting me know or notifying me
I would like them to ship my computer and give me a statement regarding all these confusion
Dell sold me a broken laptop that has not worked since day They refuse to exchange/refund or even offer customer support under the warrantyThey made me mail back the broken laptop, then it was returned still brokenThey remotely diagnosed it and confirmed it's still brokenThen they performed a remote repair and somehow got a virus on itNow they claim since they accidentally put a virus on it that it's not covered under their warrantyI was never able to use it for its intended purpose, to play games as it is a gaming laptop and the games cannot utilize the video drivers most likely due to a virus
On Dec 18, my out-of-warranty Dell laptop broke I returned the laptop to Dell for repairs at an agreed price of $I was told they could not replace the broken screen but could send me a refurbished laptop for the same priceI agreed to that on 1/29/16, while I was away from home (left on 1/16/16, returned on 3/11/16) I received a replacement sometime in FebI'm a truck driver away from home weeks at a time then, home for days So I opened the box but the laptop did not turn on until I plugged the power cord inI discovered on 3/16/that the laptop did not work
Since 3/18/i've been shuttled between in in-warranty and out-of-warranty departments trying to get a replacement laptop sent to me Dell is insisting that I get the defective laptop repaired It has been escalated to the highest level (of course in India) and they are basically ignoring me at this point I took the laptop to FedEx yesterday 4/30/I've been trying to speak with Dell to let the
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team
As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
The computer is no goodFrom I bought it, it was working slowly and I got ripped off to have that matter correctedNow it has developed problems connecting to the WIFI and I have had to complain times in about monthsIt is really ridiculous for me to buy a new computer and have to complain times about it in monthsTHE PRODUCT IS NO GOODEach time I have to waste a minimum of an hour with the technician as they take over the computer to fix itThe last time was todayBelow is the original complaint I sent to Revdex.com and NEVER GOT A REPLY OR ANY ASSISTANCE
ORIGINAL COMPLAINT SUBMITTED TO Revdex.com ON THE 30TH JANUARY
I bought a Dell Inspiron computer on line from Staples on the 7th September but did not get it for more than a weekWhen I finally received it, I found it to be extremely slow so immediately called the Dell support #.which I found on line
I was told by the technician there that the only way the computer could be speeded up was f
I ordered a computer from Dell in November with a delivery date of 12/8/ Dell did not meet their commitment to delivery by this date They then proceeded to delay delivery times On December 22nd I cancelled my order since they once again contacted me because they would not be meeting their commitment to deliver This was a present for Christmas I contacted them times to cancel using their alleged system that was useless They then tried to deliver the cancelled order on January 5th while I was out of town on vacation They are now charging my Dell Financial account for this computer that I cancelled and never received I contacted Dell Financial and notified them I had not received the computer They still are billing me for this and charging me interest
I purchased a new Dell computer in November In August, 2018, it stopped working and would not turn on I called Dell and they confirmed it was under warranty but said I would need to mail it back to them They told me they would send me a box and label I never received those, even after calling the next day to confirm the box was on its way I was told I would receive it in hours I still have not received it I bought a box and mailed the computer back Aug On AugI received an email stating that they had received my computer and would have it back to me by the 30th of August Today, Aug29, I received another email stating that the part they needd to fix my computer was out of stock and would take 5-business days for them to receive As they are the manufacturers of my computer, this is absurd They have plenty of parts if I were to purchase a new computer I called and was told there was nothing they could do
I asked to speak to a supervisor an
I purchased a laptop..it didnt work way I wanted they wouldnt exchange for windows or so I returned it ..it has been a month ..I have called a dpzen times and still have not got my money back..they got their computer back withinhours..still no refund
The left side of the Inspiron base casing (keyboard-side) opens when the laptop is opened on a flat surface, exposing the inside of the laptopThe laptop was not dropped, bumped or damagedDell Customer Service informs me that (1) this is a wear and tear issue and is not covered by their warranty and (2) the part necessary to repair the laptop is not at any Dell facilities in the United States and that I should email Customer Service every days to check if the part has become available
I am extremely disappointed that my $Dell laptop broke after less than a yearOnline research has revealed many customers (including some with youtube channels documenting the defect) with the same issueAll sources seem to point to a design/assembly issue that is not part of laptop "wear and tear."
Customer Service has variously quoted prices ranging from $to $to repair the computer if and when a part becomes availableThe Customer Support personnel I spoke to w
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from *** *** the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
I have had my Dell Computer approximately a yeasrDell service has dialed into the computer to trouble shoot more than one time after I bought itin the beginning the cd wouldn"t work
Then the keyboard started acting upI finally had to send it in to be fixed
Now approximately a year later, my Dell computer diedI have been trying to get Dell to send me what I need to send it back to be fixed and NOW they are telling me that the computer is still in the name of the store where I purchased itI reminded them that they didn"t have a problem the first time I sent it in and they mailed it back to meNor did they have a issue dialing into the computer those times of trouble shooting it at my house
I should of returned it for a full refund the first sign of trouble right after I bought itIt was and still is a LEMON!!!!!
I placed an order for a dell power companion over their secure chat system on June 16, I entered all payment details and received a confirmation emailThe expected delivery date was June On June I received a call asking for me to give them the card info again due to some issueAfter I checked my credit card and verified the legitimacy of the call I gave them the card info againThe new delivery date would be June Today is June I contact them again and nothing has changed on my orderI ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it I am very disappointed in the communication I have received and the lack of customer service Dell has providedI love the computer I purchased but it seems like once they have your money or info nothing else matters
I had recently purchased dell xps from the Microsoft store In ConnecticutAfter a couple of weeks of using for simple web browsing or school workThe finger print reader which was an extra feature purchased from the manufacturerAt the Microsoft storeHas completely stopped workingThe operating system that the xps came with will not setup the finger print readerThis less then a month old laptop bought from a official partner of dell does not work
I call the tech support line from the dell websiteThey found nothing wrong with drivers or the actual parts of the computerAs they cannot fix it they offer me another number which should helpThis was their software departmentWho to my surprise tells me to fix a issue that is present on my new laptop from dellI need to pay for tech support to have this fixed
I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty deviceIf you go on the forums this issue h
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I purchased a Dell laptop in late January I've used the laptop and impeccable care of the deviceI use the device about 3-time per week On June 19, 2016, when opening the case under circumstances the screw that holds the back left corner of the plastic case broke free from the casing, leaving a gap on the side of the laptop To open or close the laptop, you have to hold the gap together to prevent further damage to the case Warranty covers workmanship, and this if clearly a case of workmanshipThe case shows no damage in misuseIt broke under use Dell wants to charge me $for the replacement calling it as damage cause by abuse There are many threads on the internet of people with this exact issue
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!