Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine(*** and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is *** and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else
I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I ordered an Xbox One bundle with a inch vizo 4k TVThe day after my purchase, I noticed that no money had been taken from my accountI called to inquire about my order status and was informed that my order did not process and I would have to re-order the itemIt was obviously sold out and I was told to contact the credit card authorization companyAfter being transferred and sitting on hold for minutes, the phone disconnectedI had to call back and go through all of the steps to get transferred againI sat on the line for minutes this time and was transferred back to the main menu and had to repeat all of the stepsThis time I asked to speak to a manager because my patience had worn thinRather than transferring me to a manager, I was transferred back to credit card authorizationThis time I opted to leave my phone number on their voicemail to receive a call back (which I never did)I called back one more time to speak to a manager to resolve the issue, but same story, I sat on hold and was transferred to credit card authorization services
The next day, I noticed that the charges went through from my bank so the problem worked itself out, but I still never received a call back from Dell
I received my XBOX One a few days later, but the TV had to be signed forI work during the week so I had to pick it up from the UPS storeI picked it up yesterday and set it up only to realize that the screen was shattered and the LED broken
I spoke to customer service today, and because they are sold out out of product, I am unable to receive a replacementNot only that, because it is a bundle, I have to return the entire bundle
I called customer service to speak to a manager and explain my customer experience so far, in hopes that they would exchange the TV for an equal model; they would notSo now I have to go through the hassle of returning both items, just to get my money back, and the kicker isafter UPS picks up my items, it will be approximately business days until my refund is processed
I WILL NEVER EVER PURCHASE ANOTHER ITEM FROM DELL AS LONG AS I LIVE! By far, the worst customer experience I have ever had with a company
My laptop has broken and no longer chargesIt has been less than one year since I purchased it and Dell has accepted that this should be covered by my warrantyI spoke with customer service representative who all told me a different storyEach promised a different outcome*** *** who claimed to be with the corporate office hung up on me and would not let me speakHe told me the other customer service representatives were wrong, but that they didn't lieI sent my computer in for repairs and weeks later they sent the computer back with the same issues, same error code, and it was still brokenTheir technicians believed that it was repaired and claimed to have tested it, but it took me less than a day to see the same error code on my screenI can assume that any further requests for my to send my computer into Dell will have the same result
My biggest issue with this is my warranty expires in March I filed the complaint on January 3, I believe that Dell
Product purchased 11/21/
Called Dell on 11/21/
Issued first email request 11/23/
Email as follows:
I purchased a Inspiron I originally purchased it and received an email stating the order could not be processed and I needed to callI proceeded to speak/chat with six different representatives (one claimed to be a supervisor)None could resolve the issue and I was forced to reorder the itemI was, and continue to be, VERY MAD over the issueI used Dell Advantage promo codes that were apparently expiredAlthough, the cart acknowledged the amounts on both and let me proceed through the checkout processIn addition, it drained them of their valueAs far as I am concerned, I should be given the $value as reimbursementAlso, I found that there was a $coupon code "50OFF699", which, despite being added during the checkout, was not appliedI explained this to the representatives, each claimed someone else had to handle the problem and each "connected" m
I purchased a brand new Dell Laptop in April at a local Home Depot Within months it started to not work properly I contacted Customer Service immediately and they did trouble shooting After diagnostics were performed they decided it was the battery Because my sole employment is based on the computer I requested that they send me the battery and I would get a technical specialist to install it This DID NOT fix the problem After several tries I still was not able to get through to the customer service staff that it wasn't working and they should do something else The only thing they keep offering is for me to send the laptop info repairs I cannot work and keep my job without a computer I again contacted Dell recently to continue to resolve this issue They eventually agreed to send a tech out to my home for the repairs (which they now say is the motherboard) When the technician arrived he proceeded to strip the screws and make it impossible for anyone to fix
I have purchased a USD 2,laptop from DELL on 05/29/
During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed
On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair
The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer
I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL
DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I purchased a computer from Dell at the end of August this yearI called technical support because the computer began having several issuesI was told that the motherboard was defective and that the only solution that they could offer would be for me to send my computer to them for possibly over a month and be without a computerI explained that as I am a student and do all of my school work online, this is not a reasonable optionI asked if I could have a replacement computer, they said that I could notI then asked to send the computer back and get a full refund as it is a defective machine, which they refusedI was treated very poorly by a supervisor that I spoke to and never got a resolution
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So *** *** attempted to find it in their local store system but couldn't since it was close to a year old *** *** gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to *** *** their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from *** ***'s receipt recovery team, all of the informatio
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars
weeks later the computer got here, I couldnt wait to set it upI just started my new job for *** *** *** which is a *** *** *** and could wait to get going
The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it
after finally finding a dell technician that knew what he was doi
I ordered the Dell XPS laptop (9350) online through Dell.com and it was delivered 3/05/I first noticed problems with my laptop's trackpad days after delivery on 3/08, parts were shipped and replaced and one problem was seemingly solvedOn 4/my laptop had multiple crashes and blue screen errorsI told Dell I would like a replacement then, and they refused and said they could fix it and was remotely controlled by customer service, the crashes were less but still happening until 5/At this time, my laptop was making internal "coil whine" noisesAfter which being on the phone with customer service for over and a half hours, they finally told me that they had experienced this problem before and it was the motherboardSo after this was said, they agreed to take my laptop to be replace the motherboard at their resolution centerI thought great, its finally getting fixed and sent it in on 5/after receiving the shipping box and labelI received the laptop from the res
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly
This company does NOT stand behind its products
Their customer service is a complete joke
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment:
"I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department
I have two issues
We had purchased a Dell insperon off of Amazon, we had it for a little bit, but we did notice right away that there was a small issue with the computer rebooting its self from time to timeBefore the Warranty was going to expire my wife decided to have Dell look at it because we figured what is the harmWe contacted Dell and after going through their process they asked us to send in the Laptop and we did soHe also informed us at the time that the Warranty is close to expiring, however as long as we had the ticket open the Warranty would be validWe sent the laptop in, they had it for days and then sent it backThey informed us that the laptop's hard drive had an issue, and they wanted to us to make sure it was working as we expected it toWithin minutes of my wife powering it on the display started to flickerI reached out to Dell at this point and spoke with a supervisor there, I explained to him what I was seeing, and how I was disappointed in this exchange to this pointHe asked that I send the laptop back in under Warranty and I agreed, he also assured me that his team will look at it and inspect it three times before sending it back to usWe sent the laptop in, and we got it back about a week laterThis time when my wife took it out of the box and started to open the laptop she could feel something wrongOne of the hinges had been broken it felt like because as we lifted the top of the laptop open we could feel it popping, she then powered it on and we noticed that the screen was over brighten on the top and bottomThen when she turned it on we started to hear noise from the hard drive, we also started to inspect the out side of the laptop and found that it had been dropped or something as there was a scuff on the front of the laptopI called Dell back and escalated the situation, at which time they told me that an "Exec" would be reaching out to me to discuss the problemTwo days later I got a phone call from and "Exec", and I explained the situation to him including the new finding's from the last time we sent it inHe told me he was going to look into it and get back to meThe next day he called and told me that first the Warranty was up, despite the fact that the ticket was still open, and that he asked if his guys did the work, as well if they had dropped the laptop, to which they of course said yes and the noI told him that despite what they said the laptop speaks to the contrary, at which point he called me a liar, he kept insisting that we send the laptop back to his techs for them to look atI told him that under no circumstances will we send it back at this point because we do not believe that it will do any good, we asked that they replace the unit at this time and he refused, I asked to speak to his supervisor to which he told me that he is above all and has no supervisor that I can talk to, and that if I have a problem with that I can mail Dell CorporateI hung up the phone and managed to work with a contact I have at Dell to get his supervisor's email address and I reached out to that personWhen I did I got an immediate reply back, the person I spoke to said that they would replace the laptop but after that there was nothing else they could doI said that is fine at this point that is what we want, we got the new laptop, and it was running well for day, now it has blue screened twice, and I have reached back out to Dell with no reply
Horrific customer service and misleading website descriptions of their products Do not trust these people or buy anything from them Even if they confirm something to you IN WRITING, it will probably be wrong and you won't get your money back
I bought a video adapter along with a laptop--gifts for my sonI confirmed with the online tech staff that this was the right adapter(Went to online chat because the product description is so terrible.) Turns out the online chat guy was completely wrongAdapter does not workThat computer does not have a USB port that can take this adapter (which has a small prong like used for charging phones)Then Dell refused to accept my return even though it was their mistakeRidiculousI will never purchase from this company againTerrible communication, lousy product description, worse customer service
Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of *** *** stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of *** *** *** stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and *** *** *** ap
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted *** the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
I purchased a refurbished monitor from dell on February 18th with order number ***I initially had issues with my order being canceled without my notificationA couple of weeks later I called to find out why I hadn't received my order yetI was told someone in sales canceled it without a reason I was told they were paying for expedited shipping if I remember correctly this didn't happen either
When I finally did receive my monitor it looked as though it hadn't been inspected from whoever returned it last since it was refurbishedIt still had the paper in it that the previous owner was supposed to annotate with the flaws so Dell could refurbish the itemThis makes since because the monitor was faultyAfter numerous days of troubleshooting on my own and then repeating the steps with their technical support team, the monitor was no better offI was told a new monitor was on the wayAfter weeks or months, I can't remember at this point, I still hadn't received any
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine(*** and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
I purchased a Dell Inspiron Series laptop from Dell.com Representative in April The tag # is *** and the Laptop is not working I cannogt stay connected to my wifi in my nome or anywhere else
I purchased a Dell Inspiron series Laptop and it is not workingI cannot connect to the internetI have been complaining since MayI spoken to Tech supportsAs soon as I got thru talking to the Tech support Rep on August 15,my computer shut down again I requested a refund or another laptop but was told I cannot get another oneI paid $for my laptop and should be refunded or given another one I have a warranty on itVery disappointed in Dell
I ordered an Xbox One bundle with a inch vizo 4k TVThe day after my purchase, I noticed that no money had been taken from my accountI called to inquire about my order status and was informed that my order did not process and I would have to re-order the itemIt was obviously sold out and I was told to contact the credit card authorization companyAfter being transferred and sitting on hold for minutes, the phone disconnectedI had to call back and go through all of the steps to get transferred againI sat on the line for minutes this time and was transferred back to the main menu and had to repeat all of the stepsThis time I asked to speak to a manager because my patience had worn thinRather than transferring me to a manager, I was transferred back to credit card authorizationThis time I opted to leave my phone number on their voicemail to receive a call back (which I never did)I called back one more time to speak to a manager to resolve the issue, but same story, I sat on hold and was transferred to credit card authorization services
The next day, I noticed that the charges went through from my bank so the problem worked itself out, but I still never received a call back from Dell
I received my XBOX One a few days later, but the TV had to be signed forI work during the week so I had to pick it up from the UPS storeI picked it up yesterday and set it up only to realize that the screen was shattered and the LED broken
I spoke to customer service today, and because they are sold out out of product, I am unable to receive a replacementNot only that, because it is a bundle, I have to return the entire bundle
I called customer service to speak to a manager and explain my customer experience so far, in hopes that they would exchange the TV for an equal model; they would notSo now I have to go through the hassle of returning both items, just to get my money back, and the kicker isafter UPS picks up my items, it will be approximately business days until my refund is processed
I WILL NEVER EVER PURCHASE ANOTHER ITEM FROM DELL AS LONG AS I LIVE! By far, the worst customer experience I have ever had with a company
My laptop has broken and no longer chargesIt has been less than one year since I purchased it and Dell has accepted that this should be covered by my warrantyI spoke with customer service representative who all told me a different storyEach promised a different outcome*** *** who claimed to be with the corporate office hung up on me and would not let me speakHe told me the other customer service representatives were wrong, but that they didn't lieI sent my computer in for repairs and weeks later they sent the computer back with the same issues, same error code, and it was still brokenTheir technicians believed that it was repaired and claimed to have tested it, but it took me less than a day to see the same error code on my screenI can assume that any further requests for my to send my computer into Dell will have the same result
My biggest issue with this is my warranty expires in March I filed the complaint on January 3, I believe that Dell
Product purchased 11/21/
Called Dell on 11/21/
Issued first email request 11/23/
Email as follows:
I purchased a Inspiron I originally purchased it and received an email stating the order could not be processed and I needed to callI proceeded to speak/chat with six different representatives (one claimed to be a supervisor)None could resolve the issue and I was forced to reorder the itemI was, and continue to be, VERY MAD over the issueI used Dell Advantage promo codes that were apparently expiredAlthough, the cart acknowledged the amounts on both and let me proceed through the checkout processIn addition, it drained them of their valueAs far as I am concerned, I should be given the $value as reimbursementAlso, I found that there was a $coupon code "50OFF699", which, despite being added during the checkout, was not appliedI explained this to the representatives, each claimed someone else had to handle the problem and each "connected" m
I purchased a brand new Dell Laptop in April at a local Home Depot Within months it started to not work properly I contacted Customer Service immediately and they did trouble shooting After diagnostics were performed they decided it was the battery Because my sole employment is based on the computer I requested that they send me the battery and I would get a technical specialist to install it This DID NOT fix the problem After several tries I still was not able to get through to the customer service staff that it wasn't working and they should do something else The only thing they keep offering is for me to send the laptop info repairs I cannot work and keep my job without a computer I again contacted Dell recently to continue to resolve this issue They eventually agreed to send a tech out to my home for the repairs (which they now say is the motherboard) When the technician arrived he proceeded to strip the screws and make it impossible for anyone to fix
I have purchased a USD 2,laptop from DELL on 05/29/
During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed
On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair
The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer
I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL
DELL said it is without the return time frame and an attendant called SANDRA that talked to me
I purchased a computer from Dell at the end of August this yearI called technical support because the computer began having several issuesI was told that the motherboard was defective and that the only solution that they could offer would be for me to send my computer to them for possibly over a month and be without a computerI explained that as I am a student and do all of my school work online, this is not a reasonable optionI asked if I could have a replacement computer, they said that I could notI then asked to send the computer back and get a full refund as it is a defective machine, which they refusedI was treated very poorly by a supervisor that I spoke to and never got a resolution
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So *** *** attempted to find it in their local store system but couldn't since it was close to a year old *** *** gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to *** *** their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from *** ***'s receipt recovery team, all of the informatio
Aloha, Ok so where do I beginWell this all stated about 1/years ago with a purchase of a dell computerit was a pretty expensive unit, with dual monitors and all the bell and whistles so it wasn’t cheap, about 1500+ dollars
weeks later the computer got here, I couldnt wait to set it upI just started my new job for *** *** *** which is a *** *** *** and could wait to get going
The first issue was when I opened itI noticed that it didn’t look entirely like the computer I purchase but I’m ok with that, as long as it worked!! the problem was that it didn’t!! The system crashed everyday and I was forced to try and get it rebooted, restored, redone and that takes allot of timeI basically did that every day for weeks, about hours a day, I would start the process when I turned on my PC in the morning when I got to the office and hopefully by noon, I was ready to use it
after finally finding a dell technician that knew what he was doi
I ordered the Dell XPS laptop (9350) online through Dell.com and it was delivered 3/05/I first noticed problems with my laptop's trackpad days after delivery on 3/08, parts were shipped and replaced and one problem was seemingly solvedOn 4/my laptop had multiple crashes and blue screen errorsI told Dell I would like a replacement then, and they refused and said they could fix it and was remotely controlled by customer service, the crashes were less but still happening until 5/At this time, my laptop was making internal "coil whine" noisesAfter which being on the phone with customer service for over and a half hours, they finally told me that they had experienced this problem before and it was the motherboardSo after this was said, they agreed to take my laptop to be replace the motherboard at their resolution centerI thought great, its finally getting fixed and sent it in on 5/after receiving the shipping box and labelI received the laptop from the res
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly
This company does NOT stand behind its products
Their customer service is a complete joke
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
I bought a $XPS laptop from Dell at a Best Buy retailerThe machine had problems from Day 1, including issues with the graphics card freezing and battery draining fast, even when not in useI called tech support and after hours on the phone, we fixed the graphics issue by updating BIOS (not sure why a brand new machine needed updating to work properly...)The battery issue was not resolvedThey said they'd send out a technician to replace the batteryAfter several weeks, I finally was contacted by a tech and set an appointmentHere is my correspondence with the tech supervisor after the tech no-showed the appointment:
"I have many concerns with how Dell has handled the issues with my brand new, $laptopMostly, the customer service has been atrociousI have had to wait on the phone many hours, wait for technicians to call, had a technician no show, had a frustrating return call to a technician, and been bounced from department to department
I have two issues
We had purchased a Dell insperon off of Amazon, we had it for a little bit, but we did notice right away that there was a small issue with the computer rebooting its self from time to timeBefore the Warranty was going to expire my wife decided to have Dell look at it because we figured what is the harmWe contacted Dell and after going through their process they asked us to send in the Laptop and we did soHe also informed us at the time that the Warranty is close to expiring, however as long as we had the ticket open the Warranty would be validWe sent the laptop in, they had it for days and then sent it backThey informed us that the laptop's hard drive had an issue, and they wanted to us to make sure it was working as we expected it toWithin minutes of my wife powering it on the display started to flickerI reached out to Dell at this point and spoke with a supervisor there, I explained to him what I was seeing, and how I was disappointed in this exchange to this pointHe asked that I send the laptop back in under Warranty and I agreed, he also assured me that his team will look at it and inspect it three times before sending it back to usWe sent the laptop in, and we got it back about a week laterThis time when my wife took it out of the box and started to open the laptop she could feel something wrongOne of the hinges had been broken it felt like because as we lifted the top of the laptop open we could feel it popping, she then powered it on and we noticed that the screen was over brighten on the top and bottomThen when she turned it on we started to hear noise from the hard drive, we also started to inspect the out side of the laptop and found that it had been dropped or something as there was a scuff on the front of the laptopI called Dell back and escalated the situation, at which time they told me that an "Exec" would be reaching out to me to discuss the problemTwo days later I got a phone call from and "Exec", and I explained the situation to him including the new finding's from the last time we sent it inHe told me he was going to look into it and get back to meThe next day he called and told me that first the Warranty was up, despite the fact that the ticket was still open, and that he asked if his guys did the work, as well if they had dropped the laptop, to which they of course said yes and the noI told him that despite what they said the laptop speaks to the contrary, at which point he called me a liar, he kept insisting that we send the laptop back to his techs for them to look atI told him that under no circumstances will we send it back at this point because we do not believe that it will do any good, we asked that they replace the unit at this time and he refused, I asked to speak to his supervisor to which he told me that he is above all and has no supervisor that I can talk to, and that if I have a problem with that I can mail Dell CorporateI hung up the phone and managed to work with a contact I have at Dell to get his supervisor's email address and I reached out to that personWhen I did I got an immediate reply back, the person I spoke to said that they would replace the laptop but after that there was nothing else they could doI said that is fine at this point that is what we want, we got the new laptop, and it was running well for day, now it has blue screened twice, and I have reached back out to Dell with no reply
Horrific customer service and misleading website descriptions of their products Do not trust these people or buy anything from them Even if they confirm something to you IN WRITING, it will probably be wrong and you won't get your money back
I bought a video adapter along with a laptop--gifts for my sonI confirmed with the online tech staff that this was the right adapter(Went to online chat because the product description is so terrible.) Turns out the online chat guy was completely wrongAdapter does not workThat computer does not have a USB port that can take this adapter (which has a small prong like used for charging phones)Then Dell refused to accept my return even though it was their mistakeRidiculousI will never purchase from this company againTerrible communication, lousy product description, worse customer service
Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of *** *** stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of *** *** *** stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and *** *** *** ap
I tried to get response about a promotion and never got a answer after following up several times
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted *** the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
I purchased a refurbished monitor from dell on February 18th with order number ***I initially had issues with my order being canceled without my notificationA couple of weeks later I called to find out why I hadn't received my order yetI was told someone in sales canceled it without a reason I was told they were paying for expedited shipping if I remember correctly this didn't happen either
When I finally did receive my monitor it looked as though it hadn't been inspected from whoever returned it last since it was refurbishedIt still had the paper in it that the previous owner was supposed to annotate with the flaws so Dell could refurbish the itemThis makes since because the monitor was faultyAfter numerous days of troubleshooting on my own and then repeating the steps with their technical support team, the monitor was no better offI was told a new monitor was on the wayAfter weeks or months, I can't remember at this point, I still hadn't received any