I bought the Dell inspiron Inspiron Series (Intel(R)) - on Jan 17th and it was delivered on Jan 28th After one week of delivery it started giving the trouble the laptop doesn't charge properly I need to adjust the wire to get it chargedI called dell on Feb 20th to return the laptop but customer service will be transferring the call to various departments but they never connect to the correct departmentFinally I don't have time and left that issue for that day and after days I called again and they told they cannot accept the return because it was days past
Yesterday March 20th the screen was totally goneI called the Dell technical support and after min I spoke with the rep and I told the problem she asked me to send the picture of the screen and I did that and finally she told I was in the warranty but she is not the correct department to solve this kind of issue and she transferred the call to her colleague and after min one
Sent: Monday, February 12, 11:AM
To: *** Subject: January update corrupted my computer
Attention: *** ***, CEO
Dear Mr***:
I bought a Dell Inspiron Series on 4/12/ In January 2018, I was prompted to download a Dell update After the update, the computer would not function It never occurred to me to be wary of an update from the manufacturer or even to do research on it I contacted Dell support and they were aware of the problem; however, since it was out of warranty, there was a fee involved (unbelievable, for something caused by your company) I took it to a repair shop and after three weeks, they determined the mother board was corrupted by the update Upon further internet investigation and of other repair persons, it appears that I am not the only one affected In fact, there seems to be a well-known problem with this update
Since the original Dell is totally useless, I was forced to buy another comp
I placed order number *** with Dell.com on January 4, and I received confirmation that the order shipped on January The order was scheduled for delivery via FedEx tracking number ***, but it never arrived I inquired with Dell customer support on January 13, and I was informed that they recalled my order for some reason I was not informed of this by email--I had to request this information Furthermore, no refund was made, no explanation was given, and no apology was forthcoming I wasted nearly ten days waiting for an order that I placed and paid for in good faith, only to be robbed by Dell.com
I purchased a Dell XPS TX-in late November I used it for days before motherboard problems Dell has had worldwide tech attempt to fix it, without success
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Around days ago I placed an order for a refurbished Dell XPS from the Dell outlet storeThe configuration that I bought was an i7th Generation HQ processor, a FHD screen, GB DDRRAM, GTX graphics card, and a TB hard drive with a GB SSDPrior to purchasing my device, I was told that the OS would be installed on the TB hard drive and the GB mSATA SSD would be configured as a cache drive designed for use with Intel’s Rapid Storage Technology to accelerate the performance of the hard driveHowever, after I received my device, I was disappointedunpleasantly surprised to see that the OS was installed on the GB SSD, giving me no room to install or run any applications or install any windows updates or install any additional driversSince then I have spent almost a total of hours on the phone with different tech support representatives and supervisorsOne of them told me the OS was supposed to be installed on the GB SSD, which makes no sense and was ob
June , I ordered a replacement partDell rep sent the wrong part (Order number ***)I received a return authorization and a mailing label (Your credit return authorization number is ***)(Your Dispatch Number is ***)I returned the item, which was received 7/23/(UPS Tracing # ***)
We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment
Thank you for choosing Dell
*** ***
It has been business daysI have not received the refund to my account
When I purchased My laptop Dell told me that they will give some gifts to me
According to their website my gifts were dispatched and received by someone
But I did not get any gifts
My contact number +1-877-773-
Please help me
https://goo.gl/9jvFNN
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion
First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance
Initially, I intended to purchase the laptop from *** but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on *** for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day
However, days later, I found the same product on Dell.com for $less than what I paid -- just as ***I sent an a
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with *** She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I placed an order on black Friday I paid with Dell gift cards partially, and paid the rest with my credit card(The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not comeI called to their customer service, and they told me the order got cancelled due to some payment issueOK, I'm fine with the order got cancelled quietly but my money should get refunded The guy in the phone promised all moneys would go back to their original placesHowever, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all emptyI called the customer service againThis time, the call was forwarded to several departments and took a long timeEvery person tried to justify that they are balance because they are award cards and expiredI told them that's not true, and I still have the original plastic cards(Fortunately I did not throw them away.) Finally a lady told me that’s
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter
During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration
Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault
On 7/30/17, I spent $on an XPS for nursing schoolOn 7/31, Dell reached out to my email address asking for verification of my purchaseOn 8/1, the order was cancelled and returned to the warehouseI saw all of the emails on the evening of 8/after their offices were closed
I called the phone number Dell provided in my email from their verification department on the morning of 8/2/After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than hours after ordering), I finally reached someone in the verification departmentThe woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three daysAfter explaining I had received no phone call and only one verification email hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect informationAfter requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul
Anshul was extremely rude and demeaningHe repeated the same information as his employee and claimed I had given them contact informationI read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided informationHe claimed I only provided them with one phone number, despite the evidence I offered to provideAnshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another departmentHe simply refused to help me and instead spoke over me and decided to transfer me elsewhere
After an additonal minutes on hold, I reached someone in the sales departmentHe explained that I would have to reorder and pay for the laptop againWhen I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks awayBecause I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,while I wait for everything to be resolved
While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for freeThat would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimateWhen I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move dateSince that was the best he could do, I accepted
But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping optionWhich meant processing my credit card againWhich meant now having a hold of ~$4,on my credit card to Dell until their refund processing could be handled
On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchaseWhen I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another numberAfter already spending hour and minutes on the phone with them, during my work day
I am aghast at this terrible experience, and I can only imagine what will happen moving forwardI will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my cardThe customer service at Dell is extremely unhelpful and sub-parI will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock
On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week
On 06/21/2016, I still had not received the order I
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # ***) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request
Since receiving the new computer back, within a few weeks I have had to work with De
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard
Now, I have a litany of computer issues
Monitor continually flickering
USB connectors that lose connection every three seconds
trackpad that works on and off
Power cord that pops-off
Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive
Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise
I bought the Dell inspiron Inspiron Series (Intel(R)) - on Jan 17th and it was delivered on Jan 28th After one week of delivery it started giving the trouble the laptop doesn't charge properly I need to adjust the wire to get it chargedI called dell on Feb 20th to return the laptop but customer service will be transferring the call to various departments but they never connect to the correct departmentFinally I don't have time and left that issue for that day and after days I called again and they told they cannot accept the return because it was days past
Yesterday March 20th the screen was totally goneI called the Dell technical support and after min I spoke with the rep and I told the problem she asked me to send the picture of the screen and I did that and finally she told I was in the warranty but she is not the correct department to solve this kind of issue and she transferred the call to her colleague and after min one
Sent: Monday, February 12, 11:AM
To: *** Subject: January update corrupted my computer
Attention: *** ***, CEO
Dear Mr***:
I bought a Dell Inspiron Series on 4/12/ In January 2018, I was prompted to download a Dell update After the update, the computer would not function It never occurred to me to be wary of an update from the manufacturer or even to do research on it I contacted Dell support and they were aware of the problem; however, since it was out of warranty, there was a fee involved (unbelievable, for something caused by your company) I took it to a repair shop and after three weeks, they determined the mother board was corrupted by the update Upon further internet investigation and of other repair persons, it appears that I am not the only one affected In fact, there seems to be a well-known problem with this update
Since the original Dell is totally useless, I was forced to buy another comp
Customer service liesYou can't talk to anyone in theUS
I placed order number *** with Dell.com on January 4, and I received confirmation that the order shipped on January The order was scheduled for delivery via FedEx tracking number ***, but it never arrived I inquired with Dell customer support on January 13, and I was informed that they recalled my order for some reason I was not informed of this by email--I had to request this information Furthermore, no refund was made, no explanation was given, and no apology was forthcoming I wasted nearly ten days waiting for an order that I placed and paid for in good faith, only to be robbed by Dell.com
I don't know y my order (***) got cancelled, I was on the phone more then a hour with then they send me from one rep to the other without any reason
I purchased a Dell XPS TX-in late November I used it for days before motherboard problems Dell has had worldwide tech attempt to fix it, without success
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Around days ago I placed an order for a refurbished Dell XPS from the Dell outlet storeThe configuration that I bought was an i7th Generation HQ processor, a FHD screen, GB DDRRAM, GTX graphics card, and a TB hard drive with a GB SSDPrior to purchasing my device, I was told that the OS would be installed on the TB hard drive and the GB mSATA SSD would be configured as a cache drive designed for use with Intel’s Rapid Storage Technology to accelerate the performance of the hard driveHowever, after I received my device, I was disappointedunpleasantly surprised to see that the OS was installed on the GB SSD, giving me no room to install or run any applications or install any windows updates or install any additional driversSince then I have spent almost a total of hours on the phone with different tech support representatives and supervisorsOne of them told me the OS was supposed to be installed on the GB SSD, which makes no sense and was ob
June , I ordered a replacement partDell rep sent the wrong part (Order number ***)I received a return authorization and a mailing label (Your credit return authorization number is ***)(Your Dispatch Number is ***)I returned the item, which was received 7/23/(UPS Tracing # ***)
We have initiated the credit for $for the battery, Please allow us 10-business days of time for the refund to be refunded back to your original mode of payment
Thank you for choosing Dell
*** ***
It has been business daysI have not received the refund to my account
When I purchased My laptop Dell told me that they will give some gifts to me
According to their website my gifts were dispatched and received by someone
But I did not get any gifts
My contact number +1-877-773-
Please help me
https://goo.gl/9jvFNN
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion
First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance
Initially, I intended to purchase the laptop from *** but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on *** for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day
However, days later, I found the same product on Dell.com for $less than what I paid -- just as ***I sent an a
We purchased this computer in July and it came with a month subscription for McAfee LiveSafe I never received the McAfee but did not realize I didn't have it until recently I started by contacting Dell customer service via live chats on 6/27/ Customer Care said they could not assist and transferred the chat to Technical Support who then said they could not assist and I needed to call the Warranty dept at ###-###-#### I called that number on July 5th and spent minutes with *** She used remote access to look at my PC by downloading an app that she said I could delete later She confirmed I did not have McAfee and went to the McAfee website to set up an account for me Then she asked me to check my email to see if I had anything from McAfee Once I opened my email, she took control of the remote and searched my emails looking for any emails from Dell I questioned her about this as the terms I agreed to said she would not access/touch any personal files She
I placed an order on black Friday I paid with Dell gift cards partially, and paid the rest with my credit card(The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not comeI called to their customer service, and they told me the order got cancelled due to some payment issueOK, I'm fine with the order got cancelled quietly but my money should get refunded The guy in the phone promised all moneys would go back to their original placesHowever, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all emptyI called the customer service againThis time, the call was forwarded to several departments and took a long timeEvery person tried to justify that they are balance because they are award cards and expiredI told them that's not true, and I still have the original plastic cards(Fortunately I did not throw them away.) Finally a lady told me that’s
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter
During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration
Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
My computer screen is no longer workingI tried communicating this with Dell but they placed the onus of blame on meI did not use it since the last customer issue I had so I am skeptical that they can and did automatically assume that I was at fault
On 7/30/17, I spent $on an XPS for nursing schoolOn 7/31, Dell reached out to my email address asking for verification of my purchaseOn 8/1, the order was cancelled and returned to the warehouseI saw all of the emails on the evening of 8/after their offices were closed
I called the phone number Dell provided in my email from their verification department on the morning of 8/2/After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than hours after ordering), I finally reached someone in the verification departmentThe woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three daysAfter explaining I had received no phone call and only one verification email hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect informationAfter requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul
Anshul was extremely rude and demeaningHe repeated the same information as his employee and claimed I had given them contact informationI read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided informationHe claimed I only provided them with one phone number, despite the evidence I offered to provideAnshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another departmentHe simply refused to help me and instead spoke over me and decided to transfer me elsewhere
After an additonal minutes on hold, I reached someone in the sales departmentHe explained that I would have to reorder and pay for the laptop againWhen I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks awayBecause I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,while I wait for everything to be resolved
While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for freeThat would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimateWhen I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move dateSince that was the best he could do, I accepted
But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping optionWhich meant processing my credit card againWhich meant now having a hold of ~$4,on my credit card to Dell until their refund processing could be handled
On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchaseWhen I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another numberAfter already spending hour and minutes on the phone with them, during my work day
I am aghast at this terrible experience, and I can only imagine what will happen moving forwardI will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my cardThe customer service at Dell is extremely unhelpful and sub-parI will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock
On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week
On 06/21/2016, I still had not received the order I
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # ***) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request
Since receiving the new computer back, within a few weeks I have had to work with De
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard
Now, I have a litany of computer issues
Monitor continually flickering
USB connectors that lose connection every three seconds
trackpad that works on and off
Power cord that pops-off
Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive
Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I have tried multiple times to contact custoner service about a warranty and each time they refuse to even try to help me and just hang up the phone on meAfter calling once I am placed on hold for well over an hour and then hung up on continuouslyI have very simple warranty questions and each employee refuses to answer my questions and each one tells me something that contradicts the otherThere is zero consistency and I am ashamed to call myself a customer of DellUnless my issues are resolved I will take my business elsewhere and that is a promise