We ordered three iDrac licenses from Dell We made a mistake on the order and contacted Dell for assistance in correcting it We were told to cancel the old order and purchase three new, correct licenses Dell is refusing to refund the cost of the original purchase, stating it is non-returnable It is a digitally delivered license with no tangible parts We only made the purchase of the three new licenses at the direction of their business sales rep When I asked to speak with a manager, after being informed Dell would not refund the cost, they placed me on hold for over minutes before I gave up
I purchased a Dell Venue tablet from Dell.com March Over the past month I had increasingly more issues of the tablet not charging properly and sometimes not waking upI called Dell service for the first time in Decabout these issuesThe problem was that I did not have paperwork about the purchase and the unique identifier number on the tablet was so tiny that it was unreadable, and even though I was 100% sure that I purchased the tablet as private instrument through my University's educational discount - which means Dell MUST have had my University email address (this is how educational discount is verified), they told me they could not find me in their systemThe service agent gave me some general advice, such as using the original charger (which I did exclusively!), but none of these fixed the problemIn February then the instrument would not turn on at all - I don't think it charges at all and the USB charger inlet in the tablet seems "lose"Meanwhile I ha
I opened a Dell Preferred Account because I thought they would be a decent place to purchase from in the future for my new businessI ordered a computer from them and their carrier Fedex messed up my shipment so I had to go physically drive almost an hour away to get itBut that's not their fault, okay
Now, I ordered a chair from Dell on 5/11/because I am attempting to set up my home officeThe estimated delivery was 5/23/Then, I login to my account yesterday on 5/22/and realize there is no shipping or delivery information present for the order so I called customer serviceThe customer service rep told me that item is back ordered and that there is a "glitch" on the website that doesn't mention it is back orderedThat sounds like malarkey but okay
I asked the customer rep to cancel the order and refund my rewards that I used from my computer purchaseHe said "Okay, sir right away I will cancel it." Puts me on hold for a few minutes and then says "Okay, s
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break
Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps This is what you can expect should your PC die shortly after purchase The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email Absolutely horrible customer service and their "warranty" isn't a warranty
In a nutshell, my computer died after months and their year "warranty" doesn't include replacements You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels I was fought tooth and nail and Dell eventually just refused to replace it Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck Here is an email string from a supervisor named "Gail" after about hours on my end with tech support and emailing back and forth
-------- Original message --------
From: Gail_
Date: 1/31/2:PM (GMT-07:00)Subject:
Hi Martin,
We are not declining the request but system replacement is not a good option at this pointI see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computerThe process will take to bussiness which include the shipment of the computerPlease let me know if you prefer to discuss this over the phone and I'll setup the call back for you
Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
--- Original Message ---
Received: 2/1/2:22:AM CST
To: "Gail_873805"
Subject: RE: Re: Dell S
Hi Gail,
Are you refusing to replace my PC? I already spent hours in the phone with your tech and it was a complete waste of time Why would I do this again?
-------- Original message --------
From: Gail_
Date: 1/31/9:AM (GMT-07:00)
Subject: RE: Re: Dell SR
Hi Martin,
I appreciate your feedback as this will help us on improving our servicesI am sorry to hear that you have been experiencing this kind of issue on your computer for some time alreadyIs there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible?
Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
--- Original Message ---
Received: 1/31/8:51:AM CST
To: "Gail_873805"
Subject: Re: Dell SR
Hi Gail,
I appreciate the follow upI was planning on calling back in today to speak with a supervisor but decided against it As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up
I bought my PC about months months ago with the understanding it had a year warranty Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously Sometimes the sound works and sometimes it doesn't Sometimes when I reboot the sound is good and sometimes not I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc Something is wrong with the PC Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution PC is still broken After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me I've never used / configured the program and it's been been dormant since I got the PC In any event, it's still brokenI told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty As a last resort I could sent it back to Dell and have them try to fix it I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a year warranty and replace the unit without pulling teeth and fighting tooth and nail
Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC
Thanks for listening and sorry for the rant, didn't expect to have to go through this
Please let me know if you can help and what my options are
Thanks much
Martin
-------- Original message --------
From: Gail_
Date: 1/30/4:PM (GMT-07:00)
Subject: Dell SR
Hi Martin,
This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical SupportI understand that we have assisted you in troubleshooting issue on your systemI just wanted to follow up with you to ensure everything was resolved to your satisfaction
Your satisfaction is our topmost priorityFeel free to share any feedback from the service you received from us Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service
Thank you,
Gai
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
Yesterday at 1AM, I purchased a laptop from Dell Outlet, as I saw a coupon on their twitter (see ***) for $offThe coupon code did not go through during the order process, so I immediately sent an e-mail stating that if they could not apply the coupon code, to cancel my orderI subsequently called about hrs later and talked to ~different repsThe final rep told me that in order to apply a coupon, the order would need to be cancelled firstShe told me she cancelled my order and then transferred me to salesI was told by members of sales that the coupon is expiredI sent a second e-mail to Dell to confirm that my order was cancelled
This morning I received a notification that my order had shippedI called and spoke to reps who told me that I can only get my $$ back by waiting for the product to arrive, then contacting them for a return shipping label, mailing it back to them, and then waiting about a month to receive
The problem all starts back in February about two weeks after I ordered my computer which till this day (May 13, 2016) has still not been delivered I started contacting the company around the first of March asking about my delivery that was suppose to arrive to me 2-business days after Dell had shipped it, and I still had not received it and their tracking number started it was in *** somewhere At which point I was giving another tracking number that was of no use After another email or two I got told the order was lost in transit and they would send out a new order After multiple emails trying to find out what was going on, I got nothing but we are working on it or told the same thing about it getting lost in transit Nobody would call.me back like promised and at some points they would even fail to reply to my emails By mid April when I still received no computer, no answers to what was going on, and when I could expect something I called them againOnly to get
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
Purchased & Received a Dell Inspiron (INSPIRON 15-3567) The Warranty Booklet that came with the Unit is illegible due to the fact that the print is so small that a person with excellent eyesight cannot read it NOR can it be copied and enlarged on my Desktop system
I have spent minutes today being passed around from overseas Dell employee to another only to be told that they cannot arrange to email my a copy of the Dell Warranty for this unitSo if this matter is not resolved within hours by a responsible party at Dell I will ship the product with accessories back to Dell for a full refund.Also note that I am computer literate and still cannot locate the appropriate warranty on the Dell.com website
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I placed an order from the dell website last night totaling about dollarsI used my dollar gift card I got for trading in a dollar laptop I bought from your counterpart Alienware and I paid the remaining on my debit cardAnyways, I get a call the next day saying that my credit card was declinedWhen I called I was told that their is a glitch in the online processing and that my gift card balance is 106, and my order can’t processSo my gift card was charged dollars, and they say I need to cancel it to be refunded and reorderedAfter being bounced around hundred me of times for hours and no single person can help me cancel the order or actually figure out what’s going on “not to mention barely able to speak English” my problem is yet to be resolvedI’m beyond disappointed, I mean beyond
I purchased Dell Inspiron on Feb14, Since then I have had issue with Dell Support Assist program Within last months, two different modules within Dell Support Assist stopped working And it took Dell months to resolve the first issue Dell, for last days is working on resolving issue with second module not working in the Dell Support Assist program Dell keeps escalating the issue to higher team since last days, and not resolution yet
NEGATIVE - I purchased a NEW Inspiron in December About April 10, while on my lap the laptop began smoking and was hot I took it outside until that stopped Found no battery life but worked on AC I spoke with Dell and after long debug time they wanted me to return it for repairs days shipping, 7-days repair and assume days return shippingApril I get a call that the battery is on back order and no knowledge of when available I could have kept the unit until batteries were available so now I'm without my laptop I paid in $US and Dell took my money right away Now I'm without and they refuse to extend my warranty for all this down time Truly I do not have a year warranty as portrayed but something less depending on repair time This is a sham and Dell took my money falsely in that I do not have the produce and did not get a year warranty as advertised I will never buy Dell nor recommend it to anyone Poor product, poor service, poor support
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was *** san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
Purchased Dell computer from *** Registered online with DellCalled Dell support to resolve tech issueDell has for the past 5-weeks denied my warranty stating 'hold' and referred it to their fraud department even though I have provided proof of purchase from ***
I ordered a laptop online December 19, and paying premium expedited delivery service, hoping it would arrive before Christmas No such luck Well it Finally shipped from the delivery company on Decafter complaining with an agent that I have not received my new laptopOkay, so now it arrives on Jan 3, via FedEx and it is raining The package has a huge hole it and wetBefore looking any further, I try to ask the delivery guy why is there a huge hole in this box...? He proceeds to say, I don't knowHe recommends to contact the main office, delivery people are not responsibleNo surpriseSo I contact the main office and customer serviceThey get all pertinent information from the package and say they will initiate a return with the company who sent the packageThey will also send me an electronic complaint/return form for me to check and sign and return for the process to completeThey ask if the contents inside damaged? So I look inside and before going to far with opening, I see through clear lining that the laptop also has a huge hole in the casingWow, the damage was so severe I tell the FedEx agent this and they just proceed with explaining the next stepsNo compassionSo I get the forms, fill them out, sign, scan and email them back to FedEx So this is complete and I receive a notice three days later that the forms and pictures were received and has been forwardedForwarded? Okay so to make sure Dell is aware, I file a return claim with themOkay so its now the 13th of Jan and no response from Dell or FedExSo I initiate a chat with an agent from Dell online on Jan about the return of a damaged laptopA return label is sent to me electronically for sending the laptop backThe agent also states a new laptop order is being placed also on the 13th of JanAll is well right? No! I receive a notice that the Laptop is built and ready on Jan 15th and that It will be shipped very soonYay, right? No! I get a notice that they(Dell) have received the returned damaged Laptop and depending upon whether there are additional parts or pieces to follow, your account will be credited within days...? Wait, what? Okay, so here it is Jan 25th and there has been no updates, notifications or otherwiseSo I contact a Dell support agentThey pull up my recent order and they state and this is in a chat log, that the order is not in fact completeOther software, etc needs to be loadedThe order should be complete in a few days and then shippedWhat? I explain my frustration, like that would do any good right!? Like text book and people skill training, they have respond with positive, mind convincing suggestionsBring about happy and satisfying feedback and responses...not! They also continue with, "We will contact back-end support and have them expedite this order." "It should be shipped in the next few days." So, I explain my discontent and non-trustworthiness in Dell and how will be contacting the Revdex.com and then silence from the agentNo surpriseThen they finally come back with, "Can we help or assist you further in anyway?" End Chat,adiosThis was the worst and I will not be doing business with Dell ever againSo much for the 13+ years as a loyal customer, right?
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
We ordered three iDrac licenses from Dell We made a mistake on the order and contacted Dell for assistance in correcting it We were told to cancel the old order and purchase three new, correct licenses Dell is refusing to refund the cost of the original purchase, stating it is non-returnable It is a digitally delivered license with no tangible parts We only made the purchase of the three new licenses at the direction of their business sales rep When I asked to speak with a manager, after being informed Dell would not refund the cost, they placed me on hold for over minutes before I gave up
I purchased a Dell Venue tablet from Dell.com March Over the past month I had increasingly more issues of the tablet not charging properly and sometimes not waking upI called Dell service for the first time in Decabout these issuesThe problem was that I did not have paperwork about the purchase and the unique identifier number on the tablet was so tiny that it was unreadable, and even though I was 100% sure that I purchased the tablet as private instrument through my University's educational discount - which means Dell MUST have had my University email address (this is how educational discount is verified), they told me they could not find me in their systemThe service agent gave me some general advice, such as using the original charger (which I did exclusively!), but none of these fixed the problemIn February then the instrument would not turn on at all - I don't think it charges at all and the USB charger inlet in the tablet seems "lose"Meanwhile I ha
I opened a Dell Preferred Account because I thought they would be a decent place to purchase from in the future for my new businessI ordered a computer from them and their carrier Fedex messed up my shipment so I had to go physically drive almost an hour away to get itBut that's not their fault, okay
Now, I ordered a chair from Dell on 5/11/because I am attempting to set up my home officeThe estimated delivery was 5/23/Then, I login to my account yesterday on 5/22/and realize there is no shipping or delivery information present for the order so I called customer serviceThe customer service rep told me that item is back ordered and that there is a "glitch" on the website that doesn't mention it is back orderedThat sounds like malarkey but okay
I asked the customer rep to cancel the order and refund my rewards that I used from my computer purchaseHe said "Okay, sir right away I will cancel it." Puts me on hold for a few minutes and then says "Okay, s
I purchased a brand new Dell laptopThe performance hasEven great but just recently when I opened the screen, it separated and began to lift away from the back of the caseI'm worried if I open it too fast that now it will completely break
Since the laptop is still under warranty, I called Dell's customer serviceAs the VP of Operations for one of the nations largest private home security and home automation company I think I know a thing or two about customer serviceLong wait time, then someone picks up, transferee me to the "out of warranty" team assuming that my issue was caused because I dropped the laptopI was quoted $to fix the laptop! After finally getting sent back to the warrant team I spoke with someone elseI explained the issue but after spending nearly minutes with this person (who I could not understand) I politely asked to speak with someone who speaks better EnglishShe said yes, transferd my call back into the queue, where I was greeted by a voic
I placed an order then cancelled, it's month after, I still not receive refund
If you're considering buying a Dell PC but aren't sure, I'm hoping this review helps This is what you can expect should your PC die shortly after purchase The best part of all of this is the Supervisor Gail writes "Your satisfaction is our topmost priority." in her introduction email Absolutely horrible customer service and their "warranty" isn't a warranty
In a nutshell, my computer died after months and their year "warranty" doesn't include replacements You have to ship it back for them to refurbish it if you manage to get that far, which includes several hours on the phone with remedial and irrelevant troubleshooting by various tech levels I was fought tooth and nail and Dell eventually just refused to replace it Apparently, after reading a ton of online reviews, many of their PC are "Frankenstein'd" together using leftover and outdated / incompatible components then sold for a quick buck Here is an email string from a supervisor named "Gail" after about hours on my end with tech support and emailing back and forth
-------- Original message --------
From: Gail_
Date: 1/31/2:PM (GMT-07:00)Subject:
Hi Martin,
We are not declining the request but system replacement is not a good option at this pointI see here that there were no history of repairs on this computer which we can take advantage of the warranty of your computerThe process will take to bussiness which include the shipment of the computerPlease let me know if you prefer to discuss this over the phone and I'll setup the call back for you
Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
--- Original Message ---
Received: 2/1/2:22:AM CST
To: "Gail_873805"
Subject: RE: Re: Dell S
Hi Gail,
Are you refusing to replace my PC? I already spent hours in the phone with your tech and it was a complete waste of time Why would I do this again?
-------- Original message --------
From: Gail_
Date: 1/31/9:AM (GMT-07:00)
Subject: RE: Re: Dell SR
Hi Martin,
I appreciate your feedback as this will help us on improving our servicesI am sorry to hear that you have been experiencing this kind of issue on your computer for some time alreadyIs there any way that we can setup a call back today so that I can have one of my senior technician to call you and provide a resolution and a better option if possible?
Thank you,
Gail
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
--- Original Message ---
Received: 1/31/8:51:AM CST
To: "Gail_873805"
Subject: Re: Dell SR
Hi Gail,
I appreciate the follow upI was planning on calling back in today to speak with a supervisor but decided against it As of now, I do not intend on doing business with Dell again as it is incredibly time consuming and resolution seems futile should an issue come up
I bought my PC about months months ago with the understanding it had a year warranty Over the past few weeks, the PCs sound is unresponsive and dead and it's shutting itself down spontaneously Sometimes the sound works and sometimes it doesn't Sometimes when I reboot the sound is good and sometimes not I've tested everything imaginable prior to calling Dell for support, updated drivers, changed cables, monitors, ran through hardware software troubleshootimlng etc Something is wrong with the PC Despite this, and after informing Paolo of this, I spent about an hour and a half in the phone yesterday doing the same things with no resolution PC is still broken After Paolo finished troubleshooting he explained that Norton Anti-virus was causing the issue or issues which makes no sense to me I've never used / configured the program and it's been been dormant since I got the PC In any event, it's still brokenI told Paolo all of this and asked him if I needed to go through all of this again if my PC was still experiencing the same issues and he told me we would need to do more troubleshooting and that a replacement wasn't possible despite it being under warranty As a last resort I could sent it back to Dell and have them try to fix it I do not want to be stuck with a lemon and do not have funds to buy another one and can't be without a PC as I use it daily for work Id expect with Dell or any other reputable company to honor a year warranty and replace the unit without pulling teeth and fighting tooth and nail
Paolo was.polite and professional in every way but I feel yesterday's call was a waste of time and I'm still stuck with a bad PC
Thanks for listening and sorry for the rant, didn't expect to have to go through this
Please let me know if you can help and what my options are
Thanks much
Martin
-------- Original message --------
From: Gail_
Date: 1/30/4:PM (GMT-07:00)
Subject: Dell SR
Hi Martin,
This is Gail, the supervisor of Paolo whom you spoke with recently from Dell Technical SupportI understand that we have assisted you in troubleshooting issue on your systemI just wanted to follow up with you to ensure everything was resolved to your satisfaction
Your satisfaction is our topmost priorityFeel free to share any feedback from the service you received from us Your feedback will be strictly confidential which will be used for the improvement of Dell Technical Support Service
Thank you,
Gai
Dell | Team Manager
9:30AM-6:00PM Central Standard Time
Friday to Wednesday
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
Yesterday at 1AM, I purchased a laptop from Dell Outlet, as I saw a coupon on their twitter (see ***) for $offThe coupon code did not go through during the order process, so I immediately sent an e-mail stating that if they could not apply the coupon code, to cancel my orderI subsequently called about hrs later and talked to ~different repsThe final rep told me that in order to apply a coupon, the order would need to be cancelled firstShe told me she cancelled my order and then transferred me to salesI was told by members of sales that the coupon is expiredI sent a second e-mail to Dell to confirm that my order was cancelled
This morning I received a notification that my order had shippedI called and spoke to reps who told me that I can only get my $$ back by waiting for the product to arrive, then contacting them for a return shipping label, mailing it back to them, and then waiting about a month to receive
The problem all starts back in February about two weeks after I ordered my computer which till this day (May 13, 2016) has still not been delivered I started contacting the company around the first of March asking about my delivery that was suppose to arrive to me 2-business days after Dell had shipped it, and I still had not received it and their tracking number started it was in *** somewhere At which point I was giving another tracking number that was of no use After another email or two I got told the order was lost in transit and they would send out a new order After multiple emails trying to find out what was going on, I got nothing but we are working on it or told the same thing about it getting lost in transit Nobody would call.me back like promised and at some points they would even fail to reply to my emails By mid April when I still received no computer, no answers to what was going on, and when I could expect something I called them againOnly to get
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
Purchased & Received a Dell Inspiron (INSPIRON 15-3567) The Warranty Booklet that came with the Unit is illegible due to the fact that the print is so small that a person with excellent eyesight cannot read it NOR can it be copied and enlarged on my Desktop system
I have spent minutes today being passed around from overseas Dell employee to another only to be told that they cannot arrange to email my a copy of the Dell Warranty for this unitSo if this matter is not resolved within hours by a responsible party at Dell I will ship the product with accessories back to Dell for a full refund.Also note that I am computer literate and still cannot locate the appropriate warranty on the Dell.com website
I ordered a computer on November 28th Free shipping was offered, and I was told the computer would ship within 3-business daysThe money was taken from my account December 1stA week later, my order hadn't shipped yetI called and was told there was a "credit problem" I told them I had not paid with credit and the money had already been taken from my accountI was told it would be looked into I called again and asked when my computer would be shipped and to tell them I had been charged shipping and shipping was supposed to be freeI was told it would be refunded On December 5th I cancelled my order as no one could tell me when my order would be shipped and I needed the computer for workSo I went to a local store and bought a computerI was told my refund would be processed in hours, and I have now been told that no fewer then timesAs of today, I still have not received my refund and I keep being told many different things and no one seems to know where my money i
I placed an order from the dell website last night totaling about dollarsI used my dollar gift card I got for trading in a dollar laptop I bought from your counterpart Alienware and I paid the remaining on my debit cardAnyways, I get a call the next day saying that my credit card was declinedWhen I called I was told that their is a glitch in the online processing and that my gift card balance is 106, and my order can’t processSo my gift card was charged dollars, and they say I need to cancel it to be refunded and reorderedAfter being bounced around hundred me of times for hours and no single person can help me cancel the order or actually figure out what’s going on “not to mention barely able to speak English” my problem is yet to be resolvedI’m beyond disappointed, I mean beyond
I purchased Dell Inspiron on Feb14, Since then I have had issue with Dell Support Assist program Within last months, two different modules within Dell Support Assist stopped working And it took Dell months to resolve the first issue Dell, for last days is working on resolving issue with second module not working in the Dell Support Assist program Dell keeps escalating the issue to higher team since last days, and not resolution yet
NEGATIVE - I purchased a NEW Inspiron in December About April 10, while on my lap the laptop began smoking and was hot I took it outside until that stopped Found no battery life but worked on AC I spoke with Dell and after long debug time they wanted me to return it for repairs days shipping, 7-days repair and assume days return shippingApril I get a call that the battery is on back order and no knowledge of when available I could have kept the unit until batteries were available so now I'm without my laptop I paid in $US and Dell took my money right away Now I'm without and they refuse to extend my warranty for all this down time Truly I do not have a year warranty as portrayed but something less depending on repair time This is a sham and Dell took my money falsely in that I do not have the produce and did not get a year warranty as advertised I will never buy Dell nor recommend it to anyone Poor product, poor service, poor support
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
recently I have been receiving a lot of phone calls from dell representatives I usually hang up but on the night of august 10th,between the hours of 8-I received a call saying they were from dell and they wanted me to go to my computer and turn it on so they could help me with my computer I told them to stop calling me and that when I need them I will call them and then I hung up I then redialed the number they answered Dell inc the number was *** san Antonio, I proceeded to tell the man to take me off the calling list he told me it would cost me $I told him I was going to call the Revdex.com he then told me to F--- off before I hung up I then went on line to find the Dell number on the internet and called Dell to tell them what happened and told them the phone number and they told me that it was one of there numbers but there was no one to help me at the time and to call back on Monday august13th There is something really wrong with this and I want these hara
Purchased Dell computer from *** Registered online with DellCalled Dell support to resolve tech issueDell has for the past 5-weeks denied my warranty stating 'hold' and referred it to their fraud department even though I have provided proof of purchase from ***
I ordered a laptop online December 19, and paying premium expedited delivery service, hoping it would arrive before Christmas No such luck Well it Finally shipped from the delivery company on Decafter complaining with an agent that I have not received my new laptopOkay, so now it arrives on Jan 3, via FedEx and it is raining The package has a huge hole it and wetBefore looking any further, I try to ask the delivery guy why is there a huge hole in this box...? He proceeds to say, I don't knowHe recommends to contact the main office, delivery people are not responsibleNo surpriseSo I contact the main office and customer serviceThey get all pertinent information from the package and say they will initiate a return with the company who sent the packageThey will also send me an electronic complaint/return form for me to check and sign and return for the process to completeThey ask if the contents inside damaged? So I look inside and before going to far with opening, I see through clear lining that the laptop also has a huge hole in the casingWow, the damage was so severe I tell the FedEx agent this and they just proceed with explaining the next stepsNo compassionSo I get the forms, fill them out, sign, scan and email them back to FedEx So this is complete and I receive a notice three days later that the forms and pictures were received and has been forwardedForwarded? Okay so to make sure Dell is aware, I file a return claim with themOkay so its now the 13th of Jan and no response from Dell or FedExSo I initiate a chat with an agent from Dell online on Jan about the return of a damaged laptopA return label is sent to me electronically for sending the laptop backThe agent also states a new laptop order is being placed also on the 13th of JanAll is well right? No! I receive a notice that the Laptop is built and ready on Jan 15th and that It will be shipped very soonYay, right? No! I get a notice that they(Dell) have received the returned damaged Laptop and depending upon whether there are additional parts or pieces to follow, your account will be credited within days...? Wait, what? Okay, so here it is Jan 25th and there has been no updates, notifications or otherwiseSo I contact a Dell support agentThey pull up my recent order and they state and this is in a chat log, that the order is not in fact completeOther software, etc needs to be loadedThe order should be complete in a few days and then shippedWhat? I explain my frustration, like that would do any good right!? Like text book and people skill training, they have respond with positive, mind convincing suggestionsBring about happy and satisfying feedback and responses...not! They also continue with, "We will contact back-end support and have them expedite this order." "It should be shipped in the next few days." So, I explain my discontent and non-trustworthiness in Dell and how will be contacting the Revdex.com and then silence from the agentNo surpriseThen they finally come back with, "Can we help or assist you further in anyway?" End Chat,adiosThis was the worst and I will not be doing business with Dell ever againSo much for the 13+ years as a loyal customer, right?
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k