I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_*** *): "also included a inch full HD monitor ***." I showed them this comment from the sales tech To: "***_***" She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
On March 7th I called the Support Department to find out what I need to do to replace the screen on my Dell XPS Touch-screen laptopThey informed me that since the computer is not under warranty that I could purchase the replacement display assembly and a technician would come to my location to install itI was told that it should take no more than days to ship the part to the technician and have him come to my home for repairI agreed and paid $over the phone for this serviceBy March 14th I still had not been contacted by a service technician so I emailed the sales person who sold me the service, a Ms *** ***, to get an updateI received no replyOn the 16th I sent another follemail and still did not get a replyI called the support number on Thursday March 17th and they could not explain why the part was not shipped yetThey informed me that a supervisor would call me at 4:00pm my timeI never received a call backI called again this morning and was i
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December
First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to
Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date
The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items
Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L
My dell account is ***@gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed
$ Card Number:*** PIN: ***
$ Card Number:*** PIN: ***
$ Card Number*** PIN: ***
$ Card Number:*** PIN: ***
$ Card Number:*** PIN: ***
Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
I purchased a computer on *** from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I made an order with dell small and medium business over the phone on 3/25/ The representative that I spoke with and placed the order with was *** *** I was looking for spare screws for hard drives for use in dell servers, *** *** found the screws I was looking for and asked me how many I needed I said I needed about of two different types #6-and M They said fine and told me that the price was "Five ninety-seven" $ What they actually meant was five hundred and ninety-seven dollars Dismissing the fact that they want $per screw, which is a complete scam, the way that Dell's representatives communicate to you is extremely misleading
When I called back a couple of hours later, still within business hours, several people tell me that they are doing a software update and so they cannot help me right now and so I should call back on Monday What global business with many many years of experience, in the computer industry no less, would update their sy
I guess I'll join the long list of people with bad Dell experiences I bought a top of the line XPS laptop and it cannot consistently connect to the internet Sometimes it downloads a website fine, but the vast majority of the time it is either very slow or fails completely It has failed repeatedly when I have another computer sitting right next to it that works just fine
Their customer service is also poor They had me send it back, which was a real hassle (unloading the hard drive, then being without a computer for several days) They replaced the wireless card and sent it back to me, and it didn't work any better than it had before I've spent an enormous amount of time dealing with this and so far still have a computer that doesn't work
Don't buy a Dell!
On 08/24/I purchased a desk top computer from these people I received the computer in which it works just fine except for the CD-ROM / DVD player I've contacted the technical support team on their website and thus far they have not resolved the problem, and therefore leaving me with a computer that costed me $and this thing is turning out to be a lemon Plus the "tech Dept." doesn't seem to want to help me They keep calling me while I'm at work and obviously away from my machine which is at home I absolutely refuse to go out and spend extra money to have this issue fixed when it left their factory inoperative
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
My order, which purchase ID is ***, got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
I have been contacting Dells Tax department for many weeks with all the proper documentation for Tax refunds on Large Orders, yet they choose to ignore our emails
This happened the last time we placed orders with them and seems to be a common issue with this company
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible
Duaba ***
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I purchased a computer online on June 14thThe order was erroneously duplicated, and I was charged twiceDell claimed to have resolved the issue, but instead they sent me a second, identical computerSince June 27th, when I realized what happened, I have been trying to return the unordered computer and get a refund of the costI have called and emailed their Customer Service system repeatedlyI have received no response to the email requests except an automated acknowledgmentMy phone calls have been more frustrating, as the agents have claimed that they could not authorize the return for various reasonsI have repeatedly been transferred and have had the call terminated during the transfer or wound up in a voice mail system
I want to stress that this situation is not an attempt to return something that I ordered - which is how Dell representatives seem to characterize itI did not order two computers!
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night
Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of ***, said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I had an issue with my computer in which the hinge of the computer was dislocatedI contacted Dell in regards to the issue under the service tag ***I was assured that my computer would be fixed, I have proof that a member at Dell's support team said it would be coveredWhen sent in, however, I was informed the computer would cost $to repair, which is about how much I paid for itNot only did they not repair my computer, they did nothing in the rudest manner possible, which included constant repeat emails, and accusing me of things I didn't do
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
On March 16, 2016, I contacted Dell regarding 100% disk usage, crackling in the speakers, and the mouse randomly hanging up Dell informed me that I would need to speak with the software department regarding the disk usage, but they would send a tech out to look at the palm rest and as the speakers
The first tech to work on my system replaced the palm rest and said I would need to contact tech support to get them to send replacement speakers After he had left, I discovered he had incorrectly put the laptop back together I contacted tech support and sent them pictures of the laptop Tech support stated they would send another tech out to replace my speakers and go over the system I was assured it would not be the same tech
For the next week, tech support kept trying to dispatch the original tech to work on my system It was not resolved until had them check the dispatch number against the number that was calling me A new tech was dispatched to work on my laptop
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_*** *): "also included a inch full HD monitor ***." I showed them this comment from the sales tech To: "***_***" She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
On March 7th I called the Support Department to find out what I need to do to replace the screen on my Dell XPS Touch-screen laptopThey informed me that since the computer is not under warranty that I could purchase the replacement display assembly and a technician would come to my location to install itI was told that it should take no more than days to ship the part to the technician and have him come to my home for repairI agreed and paid $over the phone for this serviceBy March 14th I still had not been contacted by a service technician so I emailed the sales person who sold me the service, a Ms *** ***, to get an updateI received no replyOn the 16th I sent another follemail and still did not get a replyI called the support number on Thursday March 17th and they could not explain why the part was not shipped yetThey informed me that a supervisor would call me at 4:00pm my timeI never received a call backI called again this morning and was i
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December
First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to
Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date
The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items
Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L
My dell account is ***@gmail.com Last year your company sent me few dell egift cards because of my loyal purchase on Dell onlineAll of these egift cards' expire date are 01/27/Today I want to buy some accessories, but I found all of them are invalidI didn't use them beforeI am very disappointed
$ Card Number:*** PIN: ***
$ Card Number:*** PIN: ***
$ Card Number*** PIN: ***
$ Card Number:*** PIN: ***
$ Card Number:*** PIN: ***
Dell is a big companyI bought computers and accessories many times from Dell onlineDell laptop has a good qualityBut I couldn't think that Dell also make a stupid errorPlease solve these problems as soon as possible, because there are only days left
I purchased a computer on *** from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I made an order with dell small and medium business over the phone on 3/25/ The representative that I spoke with and placed the order with was *** *** I was looking for spare screws for hard drives for use in dell servers, *** *** found the screws I was looking for and asked me how many I needed I said I needed about of two different types #6-and M They said fine and told me that the price was "Five ninety-seven" $ What they actually meant was five hundred and ninety-seven dollars Dismissing the fact that they want $per screw, which is a complete scam, the way that Dell's representatives communicate to you is extremely misleading
When I called back a couple of hours later, still within business hours, several people tell me that they are doing a software update and so they cannot help me right now and so I should call back on Monday What global business with many many years of experience, in the computer industry no less, would update their sy
I guess I'll join the long list of people with bad Dell experiences I bought a top of the line XPS laptop and it cannot consistently connect to the internet Sometimes it downloads a website fine, but the vast majority of the time it is either very slow or fails completely It has failed repeatedly when I have another computer sitting right next to it that works just fine
Their customer service is also poor They had me send it back, which was a real hassle (unloading the hard drive, then being without a computer for several days) They replaced the wireless card and sent it back to me, and it didn't work any better than it had before I've spent an enormous amount of time dealing with this and so far still have a computer that doesn't work
Don't buy a Dell!
On 08/24/I purchased a desk top computer from these people I received the computer in which it works just fine except for the CD-ROM / DVD player I've contacted the technical support team on their website and thus far they have not resolved the problem, and therefore leaving me with a computer that costed me $and this thing is turning out to be a lemon Plus the "tech Dept." doesn't seem to want to help me They keep calling me while I'm at work and obviously away from my machine which is at home I absolutely refuse to go out and spend extra money to have this issue fixed when it left their factory inoperative
I have returned this computer different times for repairsThis time when I got it back the mouse and keyboard would not function at allThey logged on and did a remote repair to my machine and then told me that since that didn't work they needed to reinstall the operating system then just left me with itI finally got it to install but now it wants me to press this key and finish the install, etcI've contacted Dell times and first they said we will send you a new mouse and keyboard but it probably won't work eitherI want this machine replaced its been a lemon from the startNow I can't get them to send me a return repair formThey actually told me to press the fkey and do this and that when they know the mouse and keyboard don't work! I need this computer for my jobWhy can't they just send m e a new one?
My order, which purchase ID is ***, got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
I have been contacting Dells Tax department for many weeks with all the proper documentation for Tax refunds on Large Orders, yet they choose to ignore our emails
This happened the last time we placed orders with them and seems to be a common issue with this company
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible
Duaba ***
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I purchased a computer online on June 14thThe order was erroneously duplicated, and I was charged twiceDell claimed to have resolved the issue, but instead they sent me a second, identical computerSince June 27th, when I realized what happened, I have been trying to return the unordered computer and get a refund of the costI have called and emailed their Customer Service system repeatedlyI have received no response to the email requests except an automated acknowledgmentMy phone calls have been more frustrating, as the agents have claimed that they could not authorize the return for various reasonsI have repeatedly been transferred and have had the call terminated during the transfer or wound up in a voice mail system
I want to stress that this situation is not an attempt to return something that I ordered - which is how Dell representatives seem to characterize itI did not order two computers!
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night
Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of ***, said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I had an issue with my computer in which the hinge of the computer was dislocatedI contacted Dell in regards to the issue under the service tag ***I was assured that my computer would be fixed, I have proof that a member at Dell's support team said it would be coveredWhen sent in, however, I was informed the computer would cost $to repair, which is about how much I paid for itNot only did they not repair my computer, they did nothing in the rudest manner possible, which included constant repeat emails, and accusing me of things I didn't do
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
On March 16, 2016, I contacted Dell regarding 100% disk usage, crackling in the speakers, and the mouse randomly hanging up Dell informed me that I would need to speak with the software department regarding the disk usage, but they would send a tech out to look at the palm rest and a
s the speakers
The first tech to work on my system replaced the palm rest and said I would need to contact tech support to get them to send replacement speakers After he had left, I discovered he had incorrectly put the laptop back together I contacted tech support and sent them pictures of the laptop Tech support stated they would send another tech out to replace my speakers and go over the system I was assured it would not be the same tech
For the next week, tech support kept trying to dispatch the original tech to work on my system It was not resolved until had them check the dispatch number against the number that was calling me A new tech was dispatched to work on my laptop