Hello I have sent multiple emails to Dell regarding a TV I purchased on 3/9/and keep getting different responsesSupposedly the TV is going to be shipped to me when they get them in stock but other responses are they are permanently out of stock and were going to cancel my order, but now I see on their page for the TV that the price was dropped from to so clearly they started selling them again or else the price would not have changedAlso note there was no indication there were stock issues when I placed the order
***
My order number is ***The original estimated delivery date was March 20th and it has now been pushed back twice, it currently has it on April 10th
I ordered a monitor from DellThis was a refurbished monitor that was on sale, and there was an additional 30% discount at that time that was advertisedI took advantage of both and ordered the monitor for what was a very good price - $I received a confirmation order as well as an estimated delivery date that was about a week away
The following week I got an email that the order was delayed, and a new estimated delivery date was given for another week laterOne week passed and the monitor never came, and I never heard from DellI called Dell and had to speak to about ten different departments and customer service reps to make some sort of sense of what happenedInitially I was told it was a credit card issue - which made no sense because I had ordered a desktop from them in the same time with the same card and this was deliveredEventually I was told it was a "problem with the SKU number" and that's why the order was canceledThey could the order for me, but they cu
Hello
On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is ***The total including sales tax was $
Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days
I received the computer by FEDEX, tracking #*** on 12/24/
I received the emailed UPS return shipping label, tracking # *** on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
I ordered a laptop for approximately $back in June of From day one after pulling it out of the box, it has not functioned correctlyThere seems to be a hardware issueI have tried resolving over the phone with the help of technical support and overall we did pretty much anything you can think ofI have been begging and pleading for a replacement or refund since I have gone over six months with a $laptop that does not workI am a fulltime college student (I wasn't in June of when I had months to actually resolve the issue) and now cannot afford to lose my laptop for 2-weeks while it's being "serviced." I made Dell aware of this issue when I first received the product and numerous times thereafter
I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted
I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer
My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck
If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I purchased a DELL XPS laptop from Dell almost a year ago (5/22/2016) The computer has screen flickering issues and was already sent back to DELL for repairs once, which has not resolved the issueI noticed the problem is still happening again and have been told to send it again for repairsMy warranty is almost upThis computer cost me over thousand dollars and almost after a year it still does not workDell does not want to exchange the computer and insists on troubleshooting it
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails
After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I purchased a Venue Pro tablet about years agoI contacted Dell as the tablet would not always power on, sometimes it would power on but the screen would not come on, and other times it would not power on at allThey sent a Tech out to repair the tablet, but the same issues continued to happenThey then replaced the tablet with a brand new one (same model)After about 4-months with this new tablet the same issues are happeningI contacted my Dell for Life repand she said that she would work on the issueI have have attempted to contact her many time regarding this issue sinceIt has been almost months without a reply from herI have spent more than hours on the phone with customer support and they refuse to do anything other than attempt to repair itMy business is loosing valuable time as the employee who uses is wastes many hours a week trying to get this tablet to work for herI have requested that this tablet be replaced with a different model computer, as I
Three of my orders (purchase ID: ***, *** and ***) were cancelled, while month later I still haven't received the gift card refunds which are $for each orderHave contacted Dell CS several times, while dell CS is a joke, they claimed the gift cards have been refunded, but I checked the balance still $I did received one $gift card, but that's from another order which is buying one monitor U2515H at full price getting a $gift card Now I realize that contacting DELL customer service would never solve my problem, they always say the gift cards have been refunded but they never check the balance themselves, and I found there are many same problems with other dell customer onlineSo have to file a Revdex.com complain
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action
Same issue as reported by other consumers:
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html
https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza
https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza
https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/
https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I purchased a Dell Inspiron Series 2-in-laptop on 10/05/from an Office DepotThe Dell laptop was, of course, under its year manufacturer warrantyOn 02/04/2017, the computer was completely unresponsiveI work as a researcher and I went to open up my computer at Langone, only to hear this deafening screech and to find that the computer would not turn on, reboot, or functionI had to leave work and contact Dell, and then wait nearly a week before a representative from Dell could show up at my home and take a look at the computerThen, to further my disappointment, the Dell tech came to the conclusion that the laptop had faulty hardware and needed the motherboard/ hard drive replacedI had to wait for them to ship me a box, and then I had to send them my computerNote that I was not prepared for my laptop to malfunction; my data was not backed up, so in the meantime, while I had to wait WEEKS for Dell to both contact me regarding the fixing of my laptop and to act
I ordered camera buy they shipped me printer/fax
dell issued me a UPS RETURN LABEL tracking # *** delivered 02/26/but so far they have not issued me my full refund yetthey keep telling me they will issue me refund with in 10-days buy they keep saying this nothing is going on...they told me several times to wait 10-days buy nothing
Hello I have sent multiple emails to Dell regarding a TV I purchased on 3/9/and keep getting different responsesSupposedly the TV is going to be shipped to me when they get them in stock but other responses are they are permanently out of stock and were going to cancel my order, but now I see on their page for the TV that the price was dropped from to so clearly they started selling them again or else the price would not have changedAlso note there was no indication there were stock issues when I placed the order
***
My order number is ***The original estimated delivery date was March 20th and it has now been pushed back twice, it currently has it on April 10th
I ordered a monitor from DellThis was a refurbished monitor that was on sale, and there was an additional 30% discount at that time that was advertisedI took advantage of both and ordered the monitor for what was a very good price - $I received a confirmation order as well as an estimated delivery date that was about a week away
The following week I got an email that the order was delayed, and a new estimated delivery date was given for another week laterOne week passed and the monitor never came, and I never heard from DellI called Dell and had to speak to about ten different departments and customer service reps to make some sort of sense of what happenedInitially I was told it was a credit card issue - which made no sense because I had ordered a desktop from them in the same time with the same card and this was deliveredEventually I was told it was a "problem with the SKU number" and that's why the order was canceledThey could the order for me, but they cu
laptop displays incorrect messagesHave spent about hours on phone with different techslaptop has been sent to Houston repair station times
Hello
On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is ***The total including sales tax was $
Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days
I received the computer by FEDEX, tracking #*** on 12/24/
I received the emailed UPS return shipping label, tracking # *** on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
I ordered a laptop for approximately $back in June of From day one after pulling it out of the box, it has not functioned correctlyThere seems to be a hardware issueI have tried resolving over the phone with the help of technical support and overall we did pretty much anything you can think ofI have been begging and pleading for a replacement or refund since I have gone over six months with a $laptop that does not workI am a fulltime college student (I wasn't in June of when I had months to actually resolve the issue) and now cannot afford to lose my laptop for 2-weeks while it's being "serviced." I made Dell aware of this issue when I first received the product and numerous times thereafter
I purchased a laptop computer with extended warranty from DellThe computer is defected and Dell is refusing to honor the warrantyI believe Dell is defrauding the consumers by telling and selling them liesMy problem began after activationSince I'm not computer literate, I thought it was me not knowing my way around a computerSo, I decided to give myself sometime to maneuver my way around with the computerWell, my lack of computer skills were not the problemSo, I called and requested a new computerA tech stated that they would have to troubleshoot before a new computer could be issuedHowever, in an attempt to correct the problem, the techs installed new programsI asked why, and were told they were needed to correct the current problemNevertheless, they weren't needed because the problem still existsAfter each session with a tech, I was asked if I was satisfied and I said noI told them that I wanted a new computer or a full refundI was then told that the warra
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted
I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer
My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck
If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I purchased a DELL XPS laptop from Dell almost a year ago (5/22/2016) The computer has screen flickering issues and was already sent back to DELL for repairs once, which has not resolved the issueI noticed the problem is still happening again and have been told to send it again for repairsMy warranty is almost upThis computer cost me over thousand dollars and almost after a year it still does not workDell does not want to exchange the computer and insists on troubleshooting it
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails
After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I purchased a Venue Pro tablet about years agoI contacted Dell as the tablet would not always power on, sometimes it would power on but the screen would not come on, and other times it would not power on at allThey sent a Tech out to repair the tablet, but the same issues continued to happenThey then replaced the tablet with a brand new one (same model)After about 4-months with this new tablet the same issues are happeningI contacted my Dell for Life repand she said that she would work on the issueI have have attempted to contact her many time regarding this issue sinceIt has been almost months without a reply from herI have spent more than hours on the phone with customer support and they refuse to do anything other than attempt to repair itMy business is loosing valuable time as the employee who uses is wastes many hours a week trying to get this tablet to work for herI have requested that this tablet be replaced with a different model computer, as I
Three of my orders (purchase ID: ***, *** and ***) were cancelled, while month later I still haven't received the gift card refunds which are $for each orderHave contacted Dell CS several times, while dell CS is a joke, they claimed the gift cards have been refunded, but I checked the balance still $I did received one $gift card, but that's from another order which is buying one monitor U2515H at full price getting a $gift card Now I realize that contacting DELL customer service would never solve my problem, they always say the gift cards have been refunded but they never check the balance themselves, and I found there are many same problems with other dell customer onlineSo have to file a Revdex.com complain
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
In December I tried to place and order that did not go throughLater in the month I tried again, same resultI ended up calling them and speaking with a rep over the phone that placed the order for meI informed him of the other orders and wanted to verify that those would not be placedHe assured me they would notThis was wrongI ended up getting all the orders and they charged my account for all threeI have since returned all the items from the extra orders and received confirmation that they have received the itemsThey have yet to issue me a credit backIn the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currentlyThey have already waived a "late fee" for not paying the amountThey have emailed me saying they need to speak with me other the phone before the issue the creditThey don't callI sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
Inspiron Series laptop hinge broke apart by itselfThe same is reported by other consumers**ll, Inc is refusing to take any corrective action
Same issue as reported by other consumers:
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://en.community.**ll.com/ support-forums/laptop/f/3518/ t/
http://forums.hardwarezonecom.sg/notebook-clinic-77/ **ll-inspiron-15-7000-series- 7559-hinge-problem-html
https://www.amazon.com/review/ R34XBJC4IY8S2Y/ref=ask_dp_ lswr_rp_hza
https://www.amazon.com/review/ R3AQ3CLRY7QHEH/ref=ask_dp_ lswr_rp_hza
https://www.reddit.com/r/**ll/ comments/58qbum/i7559_hinge_ issues/
https://www.reddit.com/r/**ll/ comments/5tuoec/inspiron_7559_ hinge_issue/
We ordered a computer for a Christmas gift with a promised delivery in time for Christmas and initial arrival date of 12/ We received a notification on the 11th that the delivery was delayed and the new window would be 12/29-01/ I called on the 27th to see if would ship on the 29th and was told the parts issue was cleared and it would ship the 29th When I called on the 29th I was told there was still a parts shortage but they had until the 5th to deliver it per the current window I called back on the 2nd and was told that it would definitely ship on the 3rd for arrival on the 5th Then around 8pm on the 3rd we got another text update telling us it was delayed further and the new delivery window would be 2/13-2/and we would have to confirm acceptance of the delay within hours or the order would be automatically canceled I sent the cancelation email at 10:35pm and we purchased a computer online for pickup at a local business I sent a complaint via email immediately following to which I received a reply confirming the new delivery date in February When we got up this morning we had an email notifying us that the computer had shipped and would now be arriving 01/ Sadly we ended up having to spend an additional $beyond the original cost on a new computer because Dell is unable to follow their own company mission statement and policies We will not be accepting this computer because I refuse to do business with a company that has their employees lie to the customer I imagine they only shipped the computer because my email said I would be filing this review
I purchased a Dell Inspiron Series 2-in-laptop on 10/05/from an Office DepotThe Dell laptop was, of course, under its year manufacturer warrantyOn 02/04/2017, the computer was completely unresponsiveI work as a researcher and I went to open up my computer at Langone, only to hear this deafening screech and to find that the computer would not turn on, reboot, or functionI had to leave work and contact Dell, and then wait nearly a week before a representative from Dell could show up at my home and take a look at the computerThen, to further my disappointment, the Dell tech came to the conclusion that the laptop had faulty hardware and needed the motherboard/ hard drive replacedI had to wait for them to ship me a box, and then I had to send them my computerNote that I was not prepared for my laptop to malfunction; my data was not backed up, so in the meantime, while I had to wait WEEKS for Dell to both contact me regarding the fixing of my laptop and to act
I ordered camera buy they shipped me printer/fax
dell issued me a UPS RETURN LABEL tracking # *** delivered 02/26/but so far they have not issued me my full refund yetthey keep telling me they will issue me refund with in 10-days buy they keep saying this nothing is going on...they told me several times to wait 10-days buy nothing