On March 9, 2017, we purchased identical laptops for our incoming employees One began work on March the other on May 19th
On June 5th, we submitted a service request online for the first one, service tag #***, which had been randomly shutting down without warning, with a full charge, while plugged in, for a couple of weeks We were asked to run diagnostics, which we did The very next day, the laptop repeated the same behaviorSo we contacted Dell again on June 15th asking for a full replacement
March 2: laptops are ordered from Dell
March 20: Laptop #went into use, service tag #***
Early to Mid May: Began having random shut off events, no warning, auto rebooted with no error popups on reboot
May 30: submitted ticket to Dell support under warranty
June 5: Received notice to perform diagnostics on my own
June 5: Continued to have issue, call to support had me do diagnostics with tech again over phone who then performed other tasks (ticket notice for
I bought Dell Laptop Inspiron 5548, and only using as a secondary laptop for occasional home browsingBut suddenly noticed a sound while opening the lid and identified that it was not closing all the way also found the right corner edge is popped open
When I checked online, there are many such EXACT issue reported for many consumers and based on that its clear that its a product design defect
Issue link => ***
I have the SAME EXACT ISSUE on the right hand side hinge
I am here by requesting DELL to address this issue and either replace or repair the laptop, otherwise I have to proceed with further action which should cover all the damages caused to me and my business
Please let me know as soon as possible to address this issueI do not have warranty but its not anything that falls under warranty and am not ready to take care the cost to repair which is due to a design issue by DELL
I purchased a dell laptop, service tag-***, EXPRESS SERVICE CODE- *** The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: ***I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative *** badge number: ***, tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine(*** and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order!
We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?!
We will never ever use this company againIt has been a nightm
The problem is that I purchased a very costly product from Dell for my business, have it for days before software and hardware issues occur, send it in for repairs and a prolonged wait for backordered parts to arrive, only to have it returned with a corrupt solid-state drive, and now sitting on my shelf while waiting for a New Like-For-Like order # to be processed for the last weeks, beyond of their stated 10-business day turnaround time, with no explanation as to why the prolonged wait or when it will arrive
This is a Dell XPS QHD Touch 1TB SSD mainstream laptop which is a critical part of my business day-to-day operations and costing me time and money with no effective recourse on my part, or accountability on their part to anyone but themselves
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/*** said the April activity was the OS install, and Septwas a che
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS *** AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Continuation of Revdex.com Case # ***, Dell Issue # ***
In my previous Revdex.com complaint, I explained that I have tried to unsubscribe from Dell's unwanted Warranty Expiration Reminder emails, but I continued to receive those unwanted emails Apparently, their unsubscribe feature does not work Dell responded to that complaint, promising that they have unsubscribed me However, I just received more unwanted warranty expiration emails from Dell
On 8/8/2018, I emailed that Dell person again directly to give them another chance to fix this problem privately, but they did not respond to my email, so I am opening a new Revdex.com case to get this resolved
Service Tag: ***
Service Request Number: ***
I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work!
I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people
Order Number ***
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
Price match on purchased Dell Computer was acknowledged for $ Dell says they credited my Visa debit account $on November My Credit Union has no record of this payment from Dell They refuse to resend $payment
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled)
After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done
I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker
My experience showed that Dell as a company has zero sense of customer service and does no
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer
While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care
This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
On March 9, 2017, we purchased identical laptops for our incoming employees One began work on March the other on May 19th
On June 5th, we submitted a service request online for the first one, service tag #***, which had been randomly shutting down without warning, with a full charge, while plugged in, for a couple of weeks We were asked to run diagnostics, which we did The very next day, the laptop repeated the same behaviorSo we contacted Dell again on June 15th asking for a full replacement
March 2: laptops are ordered from Dell
March 20: Laptop #went into use, service tag #***
Early to Mid May: Began having random shut off events, no warning, auto rebooted with no error popups on reboot
May 30: submitted ticket to Dell support under warranty
June 5: Received notice to perform diagnostics on my own
June 5: Continued to have issue, call to support had me do diagnostics with tech again over phone who then performed other tasks (ticket notice for
I bought Dell Laptop Inspiron 5548, and only using as a secondary laptop for occasional home browsingBut suddenly noticed a sound while opening the lid and identified that it was not closing all the way also found the right corner edge is popped open
When I checked online, there are many such EXACT issue reported for many consumers and based on that its clear that its a product design defect
Issue link => ***
I have the SAME EXACT ISSUE on the right hand side hinge
I am here by requesting DELL to address this issue and either replace or repair the laptop, otherwise I have to proceed with further action which should cover all the damages caused to me and my business
Please let me know as soon as possible to address this issueI do not have warranty but its not anything that falls under warranty and am not ready to take care the cost to repair which is due to a design issue by DELL
I purchased a dell laptop, service tag-***, EXPRESS SERVICE CODE- *** The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: ***I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative *** badge number: ***, tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine(*** and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order!
We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?!
We will never ever use this company againIt has been a nightm
The problem is that I purchased a very costly product from Dell for my business, have it for days before software and hardware issues occur, send it in for repairs and a prolonged wait for backordered parts to arrive, only to have it returned with a corrupt solid-state drive, and now sitting on my shelf while waiting for a New Like-For-Like order # to be processed for the last weeks, beyond of their stated 10-business day turnaround time, with no explanation as to why the prolonged wait or when it will arrive
This is a Dell XPS QHD Touch 1TB SSD mainstream laptop which is a critical part of my business day-to-day operations and costing me time and money with no effective recourse on my part, or accountability on their part to anyone but themselves
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/*** said the April activity was the OS install, and Septwas a che
I was online for President's day sale this morning and placed and order for inspiron laptop for $I put in my credit card # and submitted my orderA little while later I received an e-mail telling me about my laptop purchase and the price was $I called DELL and they said even though when I hit submit my order was $129.99, but the time the order was 'actually' processed, the $laptops sold out and thus I was charged $I am sorry, but that is crazyThey are a computer company yet told me- oh we ran out in between when I hit submit and my order was processedhuh? I thought when I hit submit that is when my order was processedWhat a hoax! Then DELL would not honor the $priceThis should be illegal- if when I hit submit the price is $it should stay $1299.yy
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
REPRESENTATIVES HAVE KEPT CALLING METHESES REPS ARE CLAIMING TO BE DELL CSR'STHE NUMBER CALLING IS *** AND THE MOST RECENT PHONE CALL WAS IT FOR MEI ASKED THE REP TO REMOVE MY PHONE NUMBER AND HE STATED NO AND I ASKED HIM WHAT HE JUST SAID AND AGAIN HE SAID NO AND WHEN I ASKED WHY HE INTERRUPTED ME AND STATED THAT HE WONT REMOVE MY NUMBER AND WILL CALL ME AND OVER AND OVERWHEN THE NUMBER IS GOOGLE IT COMES BACK TO DELL IN INDIA
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Continuation of Revdex.com Case # ***, Dell Issue # ***
In my previous Revdex.com complaint, I explained that I have tried to unsubscribe from Dell's unwanted Warranty Expiration Reminder emails, but I continued to receive those unwanted emails Apparently, their unsubscribe feature does not work Dell responded to that complaint, promising that they have unsubscribed me However, I just received more unwanted warranty expiration emails from Dell
On 8/8/2018, I emailed that Dell person again directly to give them another chance to fix this problem privately, but they did not respond to my email, so I am opening a new Revdex.com case to get this resolved
Service Tag: ***
Service Request Number: ***
I bought a laptop from Dell, and I had it repaired while under warrantyApprox months ago it was repaired, and now the same issues are happening, and it is now out of warrantyThe do not want to repair the laptop UNLESS I pay for itThe laptop has never worked properlyThey repaired problems on the laptop when I sent it in for the one problem I was aware of The laptop is no good, and they offered me a refurbished laptop that I should have takenThey knew the laptop was no goodThe laptop is only year and old - and it will NOT even turn onThey need to repair the laptop, give me another one, or give me my money back For this amount of money you should not be left with a product that doesn't work!
I just spoke to Jude, who transferred me to his supervisor *** They only want my money, they won't stand by their productThe product is not that old, should not be having so many problems
I bought a tablet by a gift card from Dell and later found that its WIFI does not workI returned the product but did not get a gift card returnedTried to call them for million times, every time they put me waiting hours, transferred me to different representatives or hung up on meAfter about one year trying I finally get some one helped me then after another couple of weeksThey told me they can not return it because of the long timeIt is their trick to ask the customers to buy the product with gift cards and then try all ways to deny it and cheat on people
Order Number ***
I purchased a computer online I received it Mar 28, I tried to return it today, 4/27/2017, and the team at Dell refuses to assist me They state because it it outside company policies They state the thirty days is from the order date which doesn't make sense because I didn't actually receive it until Mar 28, I would not have known this computer was defective without receiving it and trying it out Therefore, I am still within thirty days of receiving the device I want this item returned and a credit issues to my account I have tried working with the support team at Dell to resolve the issues with the computer to no avail Please help
Price match on purchased Dell Computer was acknowledged for $ Dell says they credited my Visa debit account $on November My Credit Union has no record of this payment from Dell They refuse to resend $payment
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled)
After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done
I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker
My experience showed that Dell as a company has zero sense of customer service and does no
I purchased a Nikon camera through Dell.com on June 2015, along with the camera I purchased an extended year warrantyMy camera stopped working around November and barely had time to call to warranty it in FebruarySince February I have been calling several times as well as communicating with several employees of Dell through emailThe problem with me trying to get my camera repaired is the year extended warrantyFor some reason they gave me a warranty that only covers cameras in the price range of $- $49.99, which my camera cost $So when I call Asurion to file my claim their system won't allow them to process the claim because the warranty doesn't cover the amount of the cameraI have been contacting Dell and asking why I was given a warranty that doesn't cover my camera and nobody can give me an answer or they tell me I'm calling the wrong departmentI have spent around 10-hours now over several days on the phone being transferred from one department to a
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer
While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care
This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes