Dear Revdex.com,
I placed an order (order #Order Number: ***) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # ***)It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment
Sincerely,
*** ***
April 6, 2018, I placed a laptop orderMy delivery date said "Will be delivered on or before April 26, 2018"
On 4/22, when I did not see any updated shipping information, I contacted Dell's customer support via chatI was told there were no delays to the order and that it would be shipped on the 24th and arrive on the 26thI questioned this, but was reassured again that there were no delays and it was scheduled to arrive on the 26th
On 4/23, I received an email from Dell stating that there was a delay on my order and my new estimated delivery date was 4/to May and that they would notify me of any further changes to the delivery date
On 4/25, I contacted Dell again to check on my order/delivery statusI was told via chat that it was currently in transit from China to the US and that it would arrive in the US within 1-business days
On 4/26, I received an email stating that my order was currently still in production and I would be updated on it in 2-days
On January 4th I purchased a WD Blue PC SSD WDS250G1B0A - Solid state drive (item #A9301054) from dell.com (oder# ***) for the price of $USD This order was shipped out via UPS on January 11th (***) to my house One delivery attempt was made, then the item was supposed to be shipped to a drop off location for my pickup Instead the item was re-delivered to Dell without notice After contacting Dell today I was told this item was a pricing error and that their terms of service permit such late cancellations (after delivery had been attempted)I have looked through the TOS and have seen no specific language to this effectAfter talking to one *** *** on Dell customer service I was unable to make headway in receiving my package I would like to receive the item I ordered
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, the left hinge started cracking and the computer started to split apart from that sectionI contacted Dell because they state that they fix manufacturer defects and the problem I was dealing with is quite obviously a manufacturer problem
I called Dell multiple times and was hit with a series of unhelpful representativesEach person that I spoke to started accusing me of mishandling my laptop and that I needed to be more careful with how I carry and use the computerThis is ridiculous, because I have never dropped the laptop and it has been sitting on a desk for most of the time I have owned itFinally, one representative told me I would be able to send in the computer to Dell to have it fixed under the warrantydays later, I get an email from Dell telling me that they won't fix my laptop because the damage is considered customer inflicted damage
I find it ridiculous that this kind of customer service goes onI had them sent back the computer, which was another hassle in itself (they kept telling me that the computer desperately needs repairs)I'm done ordering products from this company
I bought an Alienware laptop computer from Dell years ago this month I decided on Alienware because I believed in the brand and had wanted to own one of their machines for several years When I finally got enough money together I purchased my very own Alienware laptop and have had many many issues with it since
The first issue to happen was the windows upgrade destroyed most of the functionality on it which caused me to have to call support and re image my hard drive reinstalling Windows Then installing all my programs again
Next, the operating system hard drive went out, causing everything to be lostthe laptop had to be sent back to Dell to be repaired and sent back, this time it was upgraded to windows Then I had to reinstall everything again but by this point I had to jump through hoops with Microsoft over the office suite I had ordered with the computerThe number of redemptions for the key Dell had sold me was exceeded an I had to prove it was only
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
I sent the following e-mail letter to Dell yesterday and their reply is in a screenshot at the bottomI have lost all confidence in Dell service and equipmentDell is losing yet another long term customer
Dell,
I ordered a new Dell XPS laptop on May for $
I received the computer on May 17th, and upon start-up, I received errors and the computer would not start properly so I called Dell and spoke with someone in Technical SupportThey remotely accessed the computer, verified the errors and e-mailed me a return label (Dell Service Tag: *** [SRNumber:***] Agent: *** #RT# [Dispatch Number: ***]) to return the machine for repairsI had only had the machine for hourI returned it to the Depot with the shipping label within days
On May I received an e-mail from the Depot Station saying that they had received the machine and were beginning repairsI called Dell Service and requested a new machineI was t
Dell lured me into purchasing hardware to get my computer running and said to just call in when it got here to remedy the situation I did, and they shipped it "overnight" to a wrong address They then shipped again"overnight."
In the end, it took over two weeks to receive an "overnight" package.then they wanted to charge me more money in labor I was told that it would be of no charge
I have a dell inspiron series laptop that I purchased months agoThe windows on the laptop keep on updating for hours and hoursI have contacted dell technical support and spent hours on the phone as well, but unfortunately they were not able to do anything about itThey will listen to you and in the end will tell you that there is nothing that can be done
I feel like I have purchased a defective product for dollars, and there is nothing dell can do about itIf you cannot fix the problem on your laptop then it is a defective/faulty product and dell being a big name should take it backI made a big mistake going for dell, I will not suggest anyone going for this laptopI have full extended coverage for hardware and software for yearsMy laptop is for business use and it is not working for monthsDell is doing nothing about it other than wasting my hours over the phoneI have spent atleast hours on the phone, with multiple emails and still they cannot f
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I ordered a computer from Dell.com, like they put an pre-authorization code on my account, however they then proceeded to also charge my account and put another pre-authorization on my accountThe first Pre-Auth was Feb The second was Pre-Auth was March 3rd and My account was charged March 4th, and even after my account was charged the two Pre-Authorizations didn't fall off my accountTying up to about dollars from my accountWell I of course called and have been very patient but it's been over a month now of trying to get them to sort this out, and calling back and forthMy bank is involved now, calling dell and trying to get them to release the moneyFinally it's been recommended me to report them, as they are being completely and willfully unreasonable about this matter
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as ** *** *** *** **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no
additional charges would be made to my credit cardI was assured that I would receive
a confirmation email that the correction was madeI never received an
email confirming this instead I received an email thanking me for m
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
XPSdesktop purchased 8/31/ Two months after purchase, the hard drive crashedDell sent a tech to house and fixed it with no chargeHave had countless issues with computer since purchase and even asked if I could return and even a refundWas told returns can only be made days from purchaseToday another issue occurred and after speaking with several technicians, the final tech advised me it must be a driver issue and she would send someone to my home, but I would be charged since it appears to be a software issue not covered by warrantyAfter hours on the phone, I requested that I speak with a supervisor and after several transfers and repeating my issues and concerns they all said I could not return it because it was over daysI explained that this computer appears to be a lemon and asked if they could possibly reconsider the return I was told that days is the policy and nothing could be done.r
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I bought the Inspiron laptop online in 06/19/At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking soundWe didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itselfWe are not closing the cover anymoreI went online and discovered that this is an ongoing problem with this laptopI would like it fixed
I contacted Dell Support for this issue and explained them what happenedThey told me that this is a damage happened on the laptop and I am not covered by accidental damage coverageSo I have to pay for this one to be fixed
I explained them that I’m using this laptop as everyone else does like opening a laptop to work on it and closing it when am done with my workBut no use, I was told this is beyond warranty I have to pay $and wait at least working days to get it fixed
I don’t understand, opening and closing is one of the basic functionalities of any
Back in February I purchased a Alienwear computer at 2,105.87$ I had a hard drive problem they wiped the computer and started fresh which fixed the hard drive at that point the computer was only days oldI *** didn't use the computer much while over seas when I came home I started using it regularly againThe graphics card went bad I called Alienwear technical support they sent out a tech and a new graphics card ever since then it has been nothing but problems the fan went causing the computer to over heat messing up the mother board and the graphics card again they have put main components and minor components in it in less then weeks so they said they would replace it now they are not standing by their word I am still experiencing the same issues I started with weeks agoThe computer is only months old so it is still under warranty
I purchased a Dell laptop via ***It was back ordered for over a monthIt was shipped DIRECTLY from Dell to meWhen it came I RIGHT AWAY noticed the track pad sticking when clicking on something and alerted ***I was told it may be because it's newI also let them know the charging cable keeps falling out while charging
Fast forward a month and this is still happeningI bought this laptop for work and literally am on the verge of being fired because of the issues it causes when it's stuck downI called Dell directly and had a man who TOLD ME he was from India so he could not understand ME! He told me I had two options; to send it in and be without my laptop for 2-weeks and he said it could take longerPay dollars for someone to come to my house and fix it
I explained that if I did not have my laptop for even a week I would lose my job and I do not think it's fair I pay something for someone to come to my home when they sold me a "lemon" and it's been broken sin
Dear Revdex.com,
I placed an order (order #Order Number: ***) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # ***)It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment
Sincerely,
*** ***
April 6, 2018, I placed a laptop orderMy delivery date said "Will be delivered on or before April 26, 2018"
On 4/22, when I did not see any updated shipping information, I contacted Dell's customer support via chatI was told there were no delays to the order and that it would be shipped on the 24th and arrive on the 26thI questioned this, but was reassured again that there were no delays and it was scheduled to arrive on the 26th
On 4/23, I received an email from Dell stating that there was a delay on my order and my new estimated delivery date was 4/to May and that they would notify me of any further changes to the delivery date
On 4/25, I contacted Dell again to check on my order/delivery statusI was told via chat that it was currently in transit from China to the US and that it would arrive in the US within 1-business days
On 4/26, I received an email stating that my order was currently still in production and I would be updated on it in 2-days
On January 4th I purchased a WD Blue PC SSD WDS250G1B0A - Solid state drive (item #A9301054) from dell.com (oder# ***) for the price of $USD This order was shipped out via UPS on January 11th (***) to my house One delivery attempt was made, then the item was supposed to be shipped to a drop off location for my pickup Instead the item was re-delivered to Dell without notice After contacting Dell today I was told this item was a pricing error and that their terms of service permit such late cancellations (after delivery had been attempted)I have looked through the TOS and have seen no specific language to this effectAfter talking to one *** *** on Dell customer service I was unable to make headway in receiving my package I would like to receive the item I ordered
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, the left hinge started cracking and the computer started to split apart from that sectionI contacted Dell because they state that they fix manufacturer defects and the problem I was dealing with is quite obviously a manufacturer problem
I called Dell multiple times and was hit with a series of unhelpful representativesEach person that I spoke to started accusing me of mishandling my laptop and that I needed to be more careful with how I carry and use the computerThis is ridiculous, because I have never dropped the laptop and it has been sitting on a desk for most of the time I have owned itFinally, one representative told me I would be able to send in the computer to Dell to have it fixed under the warrantydays later, I get an email from Dell telling me that they won't fix my laptop because the damage is considered customer inflicted damage
I find it ridiculous that this kind of customer service goes onI had them sent back the computer, which was another hassle in itself (they kept telling me that the computer desperately needs repairs)I'm done ordering products from this company
I bought an Alienware laptop computer from Dell years ago this month I decided on Alienware because I believed in the brand and had wanted to own one of their machines for several years When I finally got enough money together I purchased my very own Alienware laptop and have had many many issues with it since
The first issue to happen was the windows upgrade destroyed most of the functionality on it which caused me to have to call support and re image my hard drive reinstalling Windows Then installing all my programs again
Next, the operating system hard drive went out, causing everything to be lostthe laptop had to be sent back to Dell to be repaired and sent back, this time it was upgraded to windows Then I had to reinstall everything again but by this point I had to jump through hoops with Microsoft over the office suite I had ordered with the computerThe number of redemptions for the key Dell had sold me was exceeded an I had to prove it was only
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
I sent the following e-mail letter to Dell yesterday and their reply is in a screenshot at the bottomI have lost all confidence in Dell service and equipmentDell is losing yet another long term customer
Dell,
I ordered a new Dell XPS laptop on May for $
I received the computer on May 17th, and upon start-up, I received errors and the computer would not start properly so I called Dell and spoke with someone in Technical SupportThey remotely accessed the computer, verified the errors and e-mailed me a return label (Dell Service Tag: *** [SRNumber:***] Agent: *** #RT# [Dispatch Number: ***]) to return the machine for repairsI had only had the machine for hourI returned it to the Depot with the shipping label within days
On May I received an e-mail from the Depot Station saying that they had received the machine and were beginning repairsI called Dell Service and requested a new machineI was t
Dell lured me into purchasing hardware to get my computer running and said to just call in when it got here to remedy the situation I did, and they shipped it "overnight" to a wrong address They then shipped again"overnight."
In the end, it took over two weeks to receive an "overnight" package.then they wanted to charge me more money in labor I was told that it would be of no charge
I have a dell inspiron series laptop that I purchased months agoThe windows on the laptop keep on updating for hours and hoursI have contacted dell technical support and spent hours on the phone as well, but unfortunately they were not able to do anything about itThey will listen to you and in the end will tell you that there is nothing that can be done
I feel like I have purchased a defective product for dollars, and there is nothing dell can do about itIf you cannot fix the problem on your laptop then it is a defective/faulty product and dell being a big name should take it backI made a big mistake going for dell, I will not suggest anyone going for this laptopI have full extended coverage for hardware and software for yearsMy laptop is for business use and it is not working for monthsDell is doing nothing about it other than wasting my hours over the phoneI have spent atleast hours on the phone, with multiple emails and still they cannot f
I ordered a new computer and tried to apply a Dell Gift Card ($100) but the system wouldn't accept it because it said it had expired I don't think gift cards are allowed to expire in Connecticut Even if they are it's still a lousy sales practice - I ordered an Xbox from Dell over the summer and the $gift card was a compelling reason for purchasing from Dell I also had quite a bit of difficulty getting the gift card to begin with, and wasn't given time to use it prior to the expiration date, but that's not my point My point is the XBox purchase included a gift card and I should be allowed to use it
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
This company has been the single most irritating and frustrating I have ever dealt withI purchased a laptop from them in September The laptop came in defective and without the proper equipment, mostly because of the language barrier Frustration number 1, you can not request to be connected to anyone within your own country so you may better understand options and they might better understand your needs When trying to return the item it took almost months for the return to take place I called times before ever receiving the email with the return labelThis equates to about hours of hold time and another hours of speaking to a rep Once the laptop was returned I contacted them again to place the new order This began in December, it is now February 22nd and I have still not received the laptop I have been on the phone about plus times trying to get a definitive answer as to why and when and no one knows One blames waiting on a part, one claims I need to speak to someone in fraud, another says my cc was declined (I called amex the charge was approved and dell never took the payment), yet another says it's being shipped (they still haven't taken payment) This company would be better suited if it were run by chimps Overall if I ever get in touch with anyone who knows what they are actually doing, I will cancel the order As of now, I am on hold again and the time is ticking away1:05:here goes another hours of my life I never wish any business ill will as I am a business owner myself, this one however, I pray bankrupts
I ordered a computer from Dell.com, like they put an pre-authorization code on my account, however they then proceeded to also charge my account and put another pre-authorization on my accountThe first Pre-Auth was Feb The second was Pre-Auth was March 3rd and My account was charged March 4th, and even after my account was charged the two Pre-Authorizations didn't fall off my accountTying up to about dollars from my accountWell I of course called and have been very patient but it's been over a month now of trying to get them to sort this out, and calling back and forthMy bank is involved now, calling dell and trying to get them to release the moneyFinally it's been recommended me to report them, as they are being completely and willfully unreasonable about this matter
I ordered a desktop computer from Dell via their websiteI entered my shipping and billing address as the sameUpon receipt of my order confirmation I noticed that my billing address was listed as ** *** *** *** **I immediately contacted their customer service who advised that they would make the correctionAfter days that address was still showing as my billing address so then I had a lengthy chat session in which I was advised that in order to correct the billing address I would have to provide my credit card informationThis made absolutely no sense to me and after much back and forth reluctantly I provided my credit card info including the security on back of my cardI immediately began to monitor my card by checking to ensure no
additional charges would be made to my credit cardI was assured that I would receive
a confirmation email that the correction was madeI never received an
email confirming this instead I received an email thanking me for m
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
XPSdesktop purchased 8/31/ Two months after purchase, the hard drive crashedDell sent a tech to house and fixed it with no chargeHave had countless issues with computer since purchase and even asked if I could return and even a refundWas told returns can only be made days from purchaseToday another issue occurred and after speaking with several technicians, the final tech advised me it must be a driver issue and she would send someone to my home, but I would be charged since it appears to be a software issue not covered by warrantyAfter hours on the phone, I requested that I speak with a supervisor and after several transfers and repeating my issues and concerns they all said I could not return it because it was over daysI explained that this computer appears to be a lemon and asked if they could possibly reconsider the return I was told that days is the policy and nothing could be done.r
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I bought the Inspiron laptop online in 06/19/At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking soundWe didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itselfWe are not closing the cover anymoreI went online and discovered that this is an ongoing problem with this laptopI would like it fixed
I contacted Dell Support for this issue and explained them what happenedThey told me that this is a damage happened on the laptop and I am not covered by accidental damage coverageSo I have to pay for this one to be fixed
I explained them that I’m using this laptop as everyone else does like opening a laptop to work on it and closing it when am done with my workBut no use, I was told this is beyond warranty I have to pay $and wait at least working days to get it fixed
I don’t understand, opening and closing is one of the basic functionalities of any
Back in February I purchased a Alienwear computer at 2,105.87$ I had a hard drive problem they wiped the computer and started fresh which fixed the hard drive at that point the computer was only days oldI *** didn't use the computer much while over seas when I came home I started using it regularly againThe graphics card went bad I called Alienwear technical support they sent out a tech and a new graphics card ever since then it has been nothing but problems the fan went causing the computer to over heat messing up the mother board and the graphics card again they have put main components and minor components in it in less then weeks so they said they would replace it now they are not standing by their word I am still experiencing the same issues I started with weeks agoThe computer is only months old so it is still under warranty
I purchased a Dell laptop via ***It was back ordered for over a monthIt was shipped DIRECTLY from Dell to meWhen it came I RIGHT AWAY noticed the track pad sticking when clicking on something and alerted ***I was told it may be because it's newI also let them know the charging cable keeps falling out while charging
Fast forward a month and this is still happeningI bought this laptop for work and literally am on the verge of being fired because of the issues it causes when it's stuck downI called Dell directly and had a man who TOLD ME he was from India so he could not understand ME! He told me I had two options; to send it in and be without my laptop for 2-weeks and he said it could take longerPay dollars for someone to come to my house and fix it
I explained that if I did not have my laptop for even a week I would lose my job and I do not think it's fair I pay something for someone to come to my home when they sold me a "lemon" and it's been broken sin