I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
On June 15th, I purchased a new Dell XPS laptop from Dell.comThe computer was listed in the sale/outlet section of their website The website clearly states that Dell outlet offers New, Certified refurbished, and Scratch and Dent computersI chose a NEW laptop and paid the higher price for this new one I had received a coupon in the mail from dell that offered 10% cash back on computers $and higher, plus months interest free financing on computers $and higherMy purchase was $and qualified for both parts of the coupon, but there was a problem with the website at checkout, and the coupon would not go through(I got an error message, saying the coupon is valid but had reached the maximum number of redemptions, call customer service for help) I called customer service after completing my order, gave them the order number and the coupon code (***) and was told I'd be contacted in hoursDell called back and applied the 10% coupon code, as well as a $
On February 27, I purchased a computer from Dell order # ***At the time of purchase I was not made aware that Dell offers employee discounts depending on the place of employment Months after the purchase and several returned purchases that had failed to perform and meet my expectations I inquired about the discounts offered by DellI spoke with several customer service representatives regarding this issue and was referred to a supervisorI was told then that they would look into my request and get back to me I was told that the discount of 20% off the purchase price would be applied to my accountThat never happenedThen I was told that they wouldn't do it for meIt has been an uphill battle with them and I keep getting mixed answersFirst they tell me "yes" then "no" then "yes" againI am still waiting for the discount to be applied to my account I am constantly given the run around never being able to get back in touch with *** (Supervisor)No one seems
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware
I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me!
The problems on my Alienware started in March
My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again!
After one hour over the phone, my first support request with Dell Technical Support was opened on March 30,
A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
Dell used to have excellent service including sending email reminders that a promotional gift certificate is about to expire Suddenly there seemed to be a turnaround I contacted online sales representative between January to February and no one was able to help me I was trying to get a replacement laptop battery for my nephew, and I just got passed from one department to another Another said he will send me an email with the parts number to buy the battery, but I never heard back from him The last one offered me a refurbished battery that cost US$ She gave me the parts number but I could not see it online My promotional voucher of $(from purchasing other products before) expired the first week of February, and when I asked for a reissue because the purchase delay was cause by them, my request just got ignored
I purchased two Dell computers less than a year ago The screen cracked on one and not the other My daughter who is in college sent the cracked one back for repairs and was told the repair was not covered under warranty and that it would cost more than 50% of the total purchase cost Complained to Dell's repair depot over the phone, telling them I thought I was defective product Received confusing emails about whether or not the repair has been completed It has since been shipped back to my address and have no idea if the repair was made or notNeither my daughter or myself paid Dell for the repair
Have tried calling Dell Switchboard to get an email address or physical address for the VP in charge of the repair depot and no one is able to provide any information to me
I purchased a new printer in a new unopened box from *** *** in December The printer worked but had occasional errors related to the fuser which became more frequent over the next several weeks The printer display said if the errors continue to contact Dell At first you could just shut down power and restart and the printer would work As the error became more frequent on March 21, I did what the printer said and called the number displayed and gave the service tag and error message to the Dell representative The error message says:
Fusing Unit Error 010-
Restart the printer
Contact Customer Support if this failure repeats
Code:0000000bh
The Dell representative I spoke with told me the printer needed to be replaced When they started to process the replacement they informed me my warranty had expired The date they gave me showed it had expired prior to my purchase Dell blamed the retailer I spoke to *** *** and they pointed me back to Dell sa
I purchased my laptop from Dell in April of Since then the LCD has gone out on the computer times and Dell has replaced the screen all three times and the motherboard onceHowever, the computer is now out of warranty and I am beginning to see signs of the screen going out againI have contacted technical support about the issue and have had little helpI am lead to believe, because of the nature of the issue, that my system is a "lemon" systemI understand that technical support has guidelines they must follow, however, I believe that my system is outside of these guidelines because the issue has repeated four times and the replacement parts did not fix the issue
Also I'd like to add that physical damage on my part is out of the question, because this computer sits on my desk and is not transported anywhere unless in a protective case
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
Dell listed a "Plum" colored Fitbit Alta for sale at $ I ordered the item online and provided my credit card information and received an email confirmation (Order #***) Dell then cancelled the order days later and is refusing to the honor the price for a similar/replacement product, even though they are now showing the same product/color as color "Fuschia" on their website I indicated I was willing to accept a different color but they refuse to honor the price I ordered at for any product
Ordered replacement battery for my Dell laptopOrder was place online while logged into my account and with the laptop checked as the one part is for, to include service tag#Battery arrived and was not right one for my laptop (will not fit)Contacted Dell customer support daily, received only run around as if I didn't have enough sense to know if battery would fitBecame tired of the games being played, notified Dell I was returning battery at my expense and want no further business dealings with Dell
There are so many issues with this caseI purchased a Dell XPS directly from *** *** (largely because I needed the machine quickly) and then ordered a TBdock from DellWhen the dock arrived I had some issues with it and contacted Dell for a resolutionThrough the support process it was determined that I needed a replacement unitAn order for a replacement was put in and I was assured that it would be processed in short orderThis did not happenI contacted support again and was ensured it was expeditedThis did not happenI was then told it would take several weeksThis did not happenI was told again it would take several weeksI escalated the case to the "advanced resolution team" as well as Dell Cares on TwitterIt was very difficult to connect as the inbound calls did not workWhen I finally talked to the representative he was extremely rude and offered little to helpHe indicated there was an "engineering issue" (I took this as Dell made a lousy product and is
I purchased and then returned a few days later a laptop that was not working My return was March 30, I have the tracking slip from UPS
I have subsequently made 5+ phone calls to Dell, the last being just now, asking for my refund of $ I have been told each time I would have it with 3-days I also have been told each time, in various ways, that Dell is experiencing delays and issues as they are upgrading their systems
The phone call today ended with me speaking to a Supervisor in Returns, and he said he would expedite the return (as others have said) and that it should be posted in one week Then he said daysThen he said by the 28thThen by the end of the monthThen by Tuesdays from yesterday Not making any of that up...those are direct quotes
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues
When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
received a defected computer from Dell in May Have been trying to return it ever since with no help from them First told they would send me a label and they told they could not they would have to email Never got it either way Have made several calls which I am just passed around Now told it is toolate to return and going to hurt my creditI know they have all my calls on record even offered to return at my own expense but they told me I would still owe for the computer
Product_Or_Service: computer
Order_Number: ***
I had a simple hinge problem with my month old Dell computerI called tech support who then advised me to send in my computer to the Dell Depot centerI did this immediately upon the arrival of the provided boxdays later I received a voicemail that I could not understand at all, so I called tech support again and was told that the part needed to fix my computer was not available and that they would be returning it unrepairedWhen I attempted to ask the customer service rep what the next step would be he was extremely rude and not helpful whatsoeverHe told me I needed to call back in 10-days to see if the part was availableI told him I was told it was available when I sent it in so I was confused as to how I would assure its availability the next timeHe then transferred me to his supervisor without any warningThe supervisor was also extremely rude and said to me "so ya there's nothing we can really do"I just accepted this for now and acknowledges that I would be r
I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
On June 15th, I purchased a new Dell XPS laptop from Dell.comThe computer was listed in the sale/outlet section of their website The website clearly states that Dell outlet offers New, Certified refurbished, and Scratch and Dent computersI chose a NEW laptop and paid the higher price for this new one I had received a coupon in the mail from dell that offered 10% cash back on computers $and higher, plus months interest free financing on computers $and higherMy purchase was $and qualified for both parts of the coupon, but there was a problem with the website at checkout, and the coupon would not go through(I got an error message, saying the coupon is valid but had reached the maximum number of redemptions, call customer service for help) I called customer service after completing my order, gave them the order number and the coupon code (***) and was told I'd be contacted in hoursDell called back and applied the 10% coupon code, as well as a $
On February 27, I purchased a computer from Dell order # ***At the time of purchase I was not made aware that Dell offers employee discounts depending on the place of employment Months after the purchase and several returned purchases that had failed to perform and meet my expectations I inquired about the discounts offered by DellI spoke with several customer service representatives regarding this issue and was referred to a supervisorI was told then that they would look into my request and get back to me I was told that the discount of 20% off the purchase price would be applied to my accountThat never happenedThen I was told that they wouldn't do it for meIt has been an uphill battle with them and I keep getting mixed answersFirst they tell me "yes" then "no" then "yes" againI am still waiting for the discount to be applied to my account I am constantly given the run around never being able to get back in touch with *** (Supervisor)No one seems
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware
I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me!
The problems on my Alienware started in March
My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again!
After one hour over the phone, my first support request with Dell Technical Support was opened on March 30,
A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
Dell used to have excellent service including sending email reminders that a promotional gift certificate is about to expire Suddenly there seemed to be a turnaround I contacted online sales representative between January to February and no one was able to help me I was trying to get a replacement laptop battery for my nephew, and I just got passed from one department to another Another said he will send me an email with the parts number to buy the battery, but I never heard back from him The last one offered me a refurbished battery that cost US$ She gave me the parts number but I could not see it online My promotional voucher of $(from purchasing other products before) expired the first week of February, and when I asked for a reissue because the purchase delay was cause by them, my request just got ignored
I purchased two Dell computers less than a year ago The screen cracked on one and not the other My daughter who is in college sent the cracked one back for repairs and was told the repair was not covered under warranty and that it would cost more than 50% of the total purchase cost Complained to Dell's repair depot over the phone, telling them I thought I was defective product Received confusing emails about whether or not the repair has been completed It has since been shipped back to my address and have no idea if the repair was made or notNeither my daughter or myself paid Dell for the repair
Have tried calling Dell Switchboard to get an email address or physical address for the VP in charge of the repair depot and no one is able to provide any information to me
I purchased a new printer in a new unopened box from *** *** in December The printer worked but had occasional errors related to the fuser which became more frequent over the next several weeks The printer display said if the errors continue to contact Dell At first you could just shut down power and restart and the printer would work As the error became more frequent on March 21, I did what the printer said and called the number displayed and gave the service tag and error message to the Dell representative The error message says:
Fusing Unit Error 010-
Restart the printer
Contact Customer Support if this failure repeats
Code:0000000bh
The Dell representative I spoke with told me the printer needed to be replaced When they started to process the replacement they informed me my warranty had expired The date they gave me showed it had expired prior to my purchase Dell blamed the retailer I spoke to *** *** and they pointed me back to Dell sa
Gift card not delivered months after transaction
I purchased my laptop from Dell in April of Since then the LCD has gone out on the computer times and Dell has replaced the screen all three times and the motherboard onceHowever, the computer is now out of warranty and I am beginning to see signs of the screen going out againI have contacted technical support about the issue and have had little helpI am lead to believe, because of the nature of the issue, that my system is a "lemon" systemI understand that technical support has guidelines they must follow, however, I believe that my system is outside of these guidelines because the issue has repeated four times and the replacement parts did not fix the issue
Also I'd like to add that physical damage on my part is out of the question, because this computer sits on my desk and is not transported anywhere unless in a protective case
I returned a laptop computer for repairs covered under warrantyDue to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchangeThe computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I providedDue to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlinesI can't afford more than a month of downtime for warranty repair
Dell listed a "Plum" colored Fitbit Alta for sale at $ I ordered the item online and provided my credit card information and received an email confirmation (Order #***) Dell then cancelled the order days later and is refusing to the honor the price for a similar/replacement product, even though they are now showing the same product/color as color "Fuschia" on their website I indicated I was willing to accept a different color but they refuse to honor the price I ordered at for any product
Ordered replacement battery for my Dell laptopOrder was place online while logged into my account and with the laptop checked as the one part is for, to include service tag#Battery arrived and was not right one for my laptop (will not fit)Contacted Dell customer support daily, received only run around as if I didn't have enough sense to know if battery would fitBecame tired of the games being played, notified Dell I was returning battery at my expense and want no further business dealings with Dell
There are so many issues with this caseI purchased a Dell XPS directly from *** *** (largely because I needed the machine quickly) and then ordered a TBdock from DellWhen the dock arrived I had some issues with it and contacted Dell for a resolutionThrough the support process it was determined that I needed a replacement unitAn order for a replacement was put in and I was assured that it would be processed in short orderThis did not happenI contacted support again and was ensured it was expeditedThis did not happenI was then told it would take several weeksThis did not happenI was told again it would take several weeksI escalated the case to the "advanced resolution team" as well as Dell Cares on TwitterIt was very difficult to connect as the inbound calls did not workWhen I finally talked to the representative he was extremely rude and offered little to helpHe indicated there was an "engineering issue" (I took this as Dell made a lousy product and is
I purchased and then returned a few days later a laptop that was not working My return was March 30, I have the tracking slip from UPS
I have subsequently made 5+ phone calls to Dell, the last being just now, asking for my refund of $ I have been told each time I would have it with 3-days I also have been told each time, in various ways, that Dell is experiencing delays and issues as they are upgrading their systems
The phone call today ended with me speaking to a Supervisor in Returns, and he said he would expedite the return (as others have said) and that it should be posted in one week Then he said daysThen he said by the 28thThen by the end of the monthThen by Tuesdays from yesterday Not making any of that up...those are direct quotes
I have contacted Dell times about fixing a teacher laptop that is still under warranty and needs to be fixedI have asked for next day onsite service like I usually get when I'm trying to get a laptop fixed under warrantyThey usually have a tech come out the next day and fix the laptop under warrantyHowever, I put my service request in last monday which is August 8th for next day onsite serviceThey told me that they need to get approval from their Site Director before anybody could be sent out to fix the laptop, they have never said that beforeWell it has been over a week and I haven't heard anything about dell coming to my school to fix the laptopI have chatted Dell over the past week asking for updates and when they would be able to send someone out but no answers other than they need approval from the site directorI needed this laptop fixed last week and its still sitting in my office waiting to be fixed and today's date is August 17th I need this laptop fi
I purchased a laptop online (Dell Latitude 7480) on 12/30/ Because I was out of the country for most of January, I did not turn the laptop on until January I asked a family member to open the box upon delivery and verify that the contents looked OK, but she did not notice any issues
When I returned to the country, I found that the keyboard was rather flexible in the lower right corner - pressing the right arrow key caused the keyboard to flex downward The ports on the right side of the laptop were also not aligned properly with the chassis I contacted Dell technical support and they said they would send a new keyboard and bottom plate for the laptop A technician would visit me onsite to install it The technician arrived, but instead of the keyboard and bottom plate, Dell had sent the palmrest and bottom plate The palmrest is the frame surrounding the keyboard It also contains the trackpad The technician replaced both those parts, which made the ports lin
I bought a dell tablet on 3/31/ about a month ago it stopped turning on I have been on the phone with Dell trying to get my money back and they just quote their policy to me their technical support has been no help, knows nothing of the product and all that happens is I keep getting transfered around
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
received a defected computer from Dell in May Have been trying to return it ever since with no help from them First told they would send me a label and they told they could not they would have to email Never got it either way Have made several calls which I am just passed around Now told it is toolate to return and going to hurt my creditI know they have all my calls on record even offered to return at my own expense but they told me I would still owe for the computer
Product_Or_Service: computer
Order_Number: ***
I had a simple hinge problem with my month old Dell computerI called tech support who then advised me to send in my computer to the Dell Depot centerI did this immediately upon the arrival of the provided boxdays later I received a voicemail that I could not understand at all, so I called tech support again and was told that the part needed to fix my computer was not available and that they would be returning it unrepairedWhen I attempted to ask the customer service rep what the next step would be he was extremely rude and not helpful whatsoeverHe told me I needed to call back in 10-days to see if the part was availableI told him I was told it was available when I sent it in so I was confused as to how I would assure its availability the next timeHe then transferred me to his supervisor without any warningThe supervisor was also extremely rude and said to me "so ya there's nothing we can really do"I just accepted this for now and acknowledges that I would be r