I have been given the run around for the past days regarding an order with Dell To date I have been lied to, I have repeated been told corporate does not have a phone and phone number I have been told no supervisors exist I have been redirected to New Delhi repeatedlyI have had an order placed without my permission by one representative when I was working with another on the phone I have been told they could cancel the order and reorder to fix their errors Then told they couldn’t Then told they did But no avail credit for an hour so they would have to call me back to replace order Then *** called back to say no She didn’t cancel it It already shipped but why do I need a complaint filed I had another supervisor say they would adjust my bill for the inconvenience then ship me to a lower level rep in another dept who couldn’t see even why I was calling *** refuses to let me speak w a manager and said supervisor is highest I’d get Said no phones at c
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: ***
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
I have been given the run around for the past days regarding an order with Dell To date I have been lied to, I have repeated been told corporate does not have a phone and phone number I have been told no supervisors exist I have been redirected to New Delhi repeatedlyI have had an order placed without my permission by one representative when I was working with another on the phone I have been told they could cancel the order and reorder to fix their errors Then told they couldn’t Then told they did But no avail credit for an hour so they would have to call me back to replace order Then *** called back to say no She didn’t cancel it It already shipped but why do I need a complaint filed I had another supervisor say they would adjust my bill for the inconvenience then ship me to a lower level rep in another dept who couldn’t see even why I was calling *** refuses to let me speak w a manager and said supervisor is highest I’d get Said no phones at c
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back
When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service)
I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help
I then was put on mute for another 5-minutes, then put through the intro phone service
I then was transferred to a man name *** who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
Dessde el mes de Febrero solicite a Dell Latin America la devolucion de un monitor y una computadora que adquiri via su sitio de internet para ser entregada en Cancun, Mexico El monitor nunca llego y la computadora no era la que yo esperaba,por lo que la devolvi nueva en su cay empaque original, para lo cual Dell tardo mas de dos meses en recogerla y aprobar su devolucion
Ya pasaron mas de siete meses y Dell despues de infinitas excusas respecto a sus primitivos procedimientos y sistemas, me hizo una devolucion PARCIAL de la cantidad que me adeudaDe $22,pesos mexicanos, me acredito apenas el de Agosto, la cantidad de $3,625.63, sin embargo NO me ha devuelto los $18,pesos restantes que equivalen al valor de la computadora
Ello he ha causado perjuicio al no contar con mi devolucion en tiempo y forma, amen de una perdida de horas incalculable debido a la deficiente atencion al cliente y nulo servicio por su parteNO es posible que una empresa de tecnologia demo
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
I bought a dell inspieron laptop at fred myers department store.It gave me probelems from the start.The mouse pad didn't work right.Say, on face book, I would scroll and nothing would move then all of a sudden the screen would move eradicalliyI spent hours on the phone with dell trying to get this fixed,it would work right for a short time then same thing.Ended up sending unit back to dell for repairs,worked ok for short period of time then same problem.Now they tell me my warrantee is up and they wont do anything else.A reasonable person would think, when theres an ongoing problem that has not been fixed a respectful company would make things right,BUT NOT DELL INCBottom line is they wasted so much of my time that I just gave up , I'm sure that's what they hope forI would think they should be capable of fixing their own productWith that I will never buy another DELL productOne other thing,to make a complaint to the Revdex.com they ask for dates,names of persons you spoke with, so keep records.I didnt think about doing this.I thought I was dealing with a repeatable company
I had purchased a dell Printer *** in April of through ***This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working
I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue
Please refer to many others in the same boat as mine
***
I had also called *** for support, but normally after days of purchase they normally refer to the Vendor
Sincerely,
*** ***
I purchased a 60" LG UHD television (60UF7700) on 01/09/from Dell which had display issues right out of the box Specifically large clumps of stuck pixels would appear on the right side of the screen and the disappear for a week or so At around three weeks the right side of the screen would start flashing and the tv would power down by itself This lasted for an hour or so (so I dismissed it) At the day mark while watching a movie the right side of screen srarted flashing the same digital distortion and then the tv began cycling the power off/on on an endless loop That is where we are currently at LG's technicians claim the panel to be defective (manufacturers defect)
Dell's customer support was called and I spoke with *** *** After telling him about the issue I was having he recommended I return the LG television for a more reliable Samsung television with an extended 2-year warranty After speaking with his supervisor and getting the ok on the r
Dell sold me a brand new laptop with a defective network adaptorI have been on the phone with them several times for hours on end trying to resolve this issueThey remotely logged into my computer but were not able to solve the problem When I ask questions I get answers like "Hmm, That is an excellent question, I dont know, you need to find ***"How can I find *** if they don't connect me to him? I have been getting the run around since I bought this computer (approximately one week)
I purchased Dell Inspiron months ago and since then the laptops was running very slow
Recently I googled the problem and I saw many people complaints about this issue
The laptop is running on %disk all the time and it should not be
What I did is I brought the laptop to factory settings which I deleted all the files and have it as a new laptop
Problem still did not solved and I decided to call the Dell technical support and they run diagnostics and they said everything is fine with the hardware and she said that their software team will solve the issue
They told me this is a software issue and they will charge me $to solve this issue
First of all this is "Bait and Switch" and this is illegal activity in the USA
Other thing is once I reset the laptop to factory settings and delete all the files means the software should be as new as factory so it means either Dell is not bringing the laptop to factory settings to earn extra money from US consumers or they
I was supposed to receive a $gift card with my purchase for a tv (dell order # ***) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number ***, System Service Tags: ***, and *** I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
Pre=Purchased a Playstation Vr system on Dell.com on October (Order number ***) Item was to be shipped on October 14th with an arrival date of 10/15-10/On 10/18, noticed my order hadn't been shipped, so contacted DellWas told order was no longer valid since they "No longer sold the item" DESPITE having paid for it on their Doorbuster deal on October 10th, a special deal that was only run on that dateOrder was cancelled and refund was to be placed back on the Dell gift cards I used within hours, except, it wasn't Contacted dell again and was told order was cancelled, but there was a process for the refundI've cancelled on dell before, and gift card refund is usually put back on the card almost immediately Since that date, have contacted dell every few days and am told it's still processing and check back in daysThere has been no movement on my refund and I've been led in circles since that date
I purchased an Alienware Rlaptop from Dell.com on 11/26/ With the purchase of the laptop, I also purchased the Alienware Graphics Amplifier docking station for the laptop at the same time When this order was placed, Dell.com was advertising a 10% back promotion in the form of Dell Advantage Rewards that could be used on Dell.com At the time of purchase, Dell.com stated that the rewards would be added and available to my account within days of the items being shipped to me The days turned into days, and then it was days Now I am here over days after my items have been shipped and nothing to show The amount of my rewards for the laptop still shows pending I received my rewards for the docking station, but not that laptop I have contacted Dell Customer Care three times since my original order I have all the emails with the exchanges with Customer Care I have been called back one time Every time I am told the request has been sent to the respec
I purchased a desktop computer in July of for my medical office and since then it has not worked more than weeks in a row and it failsTechnical support has tried repairing it remotely times and on the 4th time after wasting more than hours on the phone they finally approved that it should be sent to the repair centerIt came back with a replaced motherboardWe set it up and the 1st restart it froze and could not restartI called again and requested a replacement unit since this unit appeared defectiveThey convinced me to send it one more time and it came back exactly the sameTechnical support decided to re install the windows and took hour and minutes to download the program to a thumb drive and tried to install it for minutes and failedAt the end of the session the technician told me that he will send me a label to return the unit and they will replace it for me( hooray after and a half months) and I receive his email saying that they want me to send
This complaint involves order number ***The Dropbox gift card I purchased in this order did not workI had to purchase another one from Dell which workedI called Dell several times over the course of last month and a half and was told the $for this order would be promptly refundedThe refund, however, has not yet been received
I have been given the run around for the past days regarding an order with Dell To date I have been lied to, I have repeated been told corporate does not have a phone and phone number I have been told no supervisors exist I have been redirected to New Delhi repeatedlyI have had an order placed without my permission by one representative when I was working with another on the phone I have been told they could cancel the order and reorder to fix their errors Then told they couldn’t Then told they did But no avail credit for an hour so they would have to call me back to replace order Then *** called back to say no She didn’t cancel it It already shipped but why do I need a complaint filed I had another supervisor say they would adjust my bill for the inconvenience then ship me to a lower level rep in another dept who couldn’t see even why I was calling *** refuses to let me speak w a manager and said supervisor is highest I’d get Said no phones at c
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: ***
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
I have been given the run around for the past days regarding an order with Dell To date I have been lied to, I have repeated been told corporate does not have a phone and phone number I have been told no supervisors exist I have been redirected to New Delhi repeatedlyI have had an order placed without my permission by one representative when I was working with another on the phone I have been told they could cancel the order and reorder to fix their errors Then told they couldn’t Then told they did But no avail credit for an hour so they would have to call me back to replace order Then *** called back to say no She didn’t cancel it It already shipped but why do I need a complaint filed I had another supervisor say they would adjust my bill for the inconvenience then ship me to a lower level rep in another dept who couldn’t see even why I was calling *** refuses to let me speak w a manager and said supervisor is highest I’d get Said no phones at c
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back
When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service)
I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help
I then was put on mute for another 5-minutes, then put through the intro phone service
I then was transferred to a man name *** who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
Dessde el mes de Febrero solicite a Dell Latin America la devolucion de un monitor y una computadora que adquiri via su sitio de internet para ser entregada en Cancun, Mexico El monitor nunca llego y la computadora no era la que yo esperaba,por lo que la devolvi nueva en su cay empaque original, para lo cual Dell tardo mas de dos meses en recogerla y aprobar su devolucion
Ya pasaron mas de siete meses y Dell despues de infinitas excusas respecto a sus primitivos procedimientos y sistemas, me hizo una devolucion PARCIAL de la cantidad que me adeudaDe $22,pesos mexicanos, me acredito apenas el de Agosto, la cantidad de $3,625.63, sin embargo NO me ha devuelto los $18,pesos restantes que equivalen al valor de la computadora
Ello he ha causado perjuicio al no contar con mi devolucion en tiempo y forma, amen de una perdida de horas incalculable debido a la deficiente atencion al cliente y nulo servicio por su parteNO es posible que una empresa de tecnologia demo
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
Dell keeps placing unwanted calls to my home, twice in one day
I bought a dell inspieron laptop at fred myers department store.It gave me probelems from the start.The mouse pad didn't work right.Say, on face book, I would scroll and nothing would move then all of a sudden the screen would move eradicalliyI spent hours on the phone with dell trying to get this fixed,it would work right for a short time then same thing.Ended up sending unit back to dell for repairs,worked ok for short period of time then same problem.Now they tell me my warrantee is up and they wont do anything else.A reasonable person would think, when theres an ongoing problem that has not been fixed a respectful company would make things right,BUT NOT DELL INCBottom line is they wasted so much of my time that I just gave up , I'm sure that's what they hope forI would think they should be capable of fixing their own productWith that I will never buy another DELL productOne other thing,to make a complaint to the Revdex.com they ask for dates,names of persons you spoke with, so keep records.I didnt think about doing this.I thought I was dealing with a repeatable company
I had purchased a dell Printer *** in April of through ***This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working
I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue
Please refer to many others in the same boat as mine
***
I had also called *** for support, but normally after days of purchase they normally refer to the Vendor
Sincerely,
*** ***
I purchased a 60" LG UHD television (60UF7700) on 01/09/from Dell which had display issues right out of the box Specifically large clumps of stuck pixels would appear on the right side of the screen and the disappear for a week or so At around three weeks the right side of the screen would start flashing and the tv would power down by itself This lasted for an hour or so (so I dismissed it) At the day mark while watching a movie the right side of screen srarted flashing the same digital distortion and then the tv began cycling the power off/on on an endless loop That is where we are currently at LG's technicians claim the panel to be defective (manufacturers defect)
Dell's customer support was called and I spoke with *** *** After telling him about the issue I was having he recommended I return the LG television for a more reliable Samsung television with an extended 2-year warranty After speaking with his supervisor and getting the ok on the r
Dell sold me a brand new laptop with a defective network adaptorI have been on the phone with them several times for hours on end trying to resolve this issueThey remotely logged into my computer but were not able to solve the problem When I ask questions I get answers like "Hmm, That is an excellent question, I dont know, you need to find ***"How can I find *** if they don't connect me to him? I have been getting the run around since I bought this computer (approximately one week)
I purchased Dell Inspiron months ago and since then the laptops was running very slow
Recently I googled the problem and I saw many people complaints about this issue
The laptop is running on %disk all the time and it should not be
What I did is I brought the laptop to factory settings which I deleted all the files and have it as a new laptop
Problem still did not solved and I decided to call the Dell technical support and they run diagnostics and they said everything is fine with the hardware and she said that their software team will solve the issue
They told me this is a software issue and they will charge me $to solve this issue
First of all this is "Bait and Switch" and this is illegal activity in the USA
Other thing is once I reset the laptop to factory settings and delete all the files means the software should be as new as factory so it means either Dell is not bringing the laptop to factory settings to earn extra money from US consumers or they
I was supposed to receive a $gift card with my purchase for a tv (dell order # ***) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?
I purchased two Alienware Computers from Dell @ Round Rock Texas Both laptops were bundled with a game called Forza Motorsport I have contacted Dell who told me to contact Microsoft who told me to contact Dell an so one for over two months now and we still have not received the game Order date for the two laptops was 10/12/ Order number ***, System Service Tags: ***, and *** I have discussed this issue with Dell and Microsoft over times and I'm tired of the run around So I'm making a formal complaint I would like to have the games given to me as promised and some compensation for my time and trouble over the past few months of fighting with them This line is taken directly from the invoice 634-BOUK Forza Motorsport Included in Purchase EA
Pre=Purchased a Playstation Vr system on Dell.com on October (Order number ***) Item was to be shipped on October 14th with an arrival date of 10/15-10/On 10/18, noticed my order hadn't been shipped, so contacted DellWas told order was no longer valid since they "No longer sold the item" DESPITE having paid for it on their Doorbuster deal on October 10th, a special deal that was only run on that dateOrder was cancelled and refund was to be placed back on the Dell gift cards I used within hours, except, it wasn't Contacted dell again and was told order was cancelled, but there was a process for the refundI've cancelled on dell before, and gift card refund is usually put back on the card almost immediately Since that date, have contacted dell every few days and am told it's still processing and check back in daysThere has been no movement on my refund and I've been led in circles since that date
I purchased an Alienware Rlaptop from Dell.com on 11/26/ With the purchase of the laptop, I also purchased the Alienware Graphics Amplifier docking station for the laptop at the same time When this order was placed, Dell.com was advertising a 10% back promotion in the form of Dell Advantage Rewards that could be used on Dell.com At the time of purchase, Dell.com stated that the rewards would be added and available to my account within days of the items being shipped to me The days turned into days, and then it was days Now I am here over days after my items have been shipped and nothing to show The amount of my rewards for the laptop still shows pending I received my rewards for the docking station, but not that laptop I have contacted Dell Customer Care three times since my original order I have all the emails with the exchanges with Customer Care I have been called back one time Every time I am told the request has been sent to the respec
I purchased a desktop computer in July of for my medical office and since then it has not worked more than weeks in a row and it failsTechnical support has tried repairing it remotely times and on the 4th time after wasting more than hours on the phone they finally approved that it should be sent to the repair centerIt came back with a replaced motherboardWe set it up and the 1st restart it froze and could not restartI called again and requested a replacement unit since this unit appeared defectiveThey convinced me to send it one more time and it came back exactly the sameTechnical support decided to re install the windows and took hour and minutes to download the program to a thumb drive and tried to install it for minutes and failedAt the end of the session the technician told me that he will send me a label to return the unit and they will replace it for me( hooray after and a half months) and I receive his email saying that they want me to send
This complaint involves order number ***The Dropbox gift card I purchased in this order did not workI had to purchase another one from Dell which workedI called Dell several times over the course of last month and a half and was told the $for this order would be promptly refundedThe refund, however, has not yet been received