I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th
It had a cracked screen
I got a replacement which arrived April 4th
The light on the back of the screen did not work
A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working
I got a replacement which arrived on May 11th
The right speaker on the laptop does not work
I have given Dell four opportunities to supply me with a working product and they failed every time
I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments
I have spent hours at home away from work to have their technician fail to fix my computer
On May 15th I requested a refund
Since then every two or three days I am told that I will receive a shipping label to return my laptop
They claim that they are waiting on their fi
Purchased a Dell Inspiron *** in April of Less than days later the laptop would not power onAt the request of Dell my husband and I took out the battery and spent over hours troubleshootingThis did not workThey had me send the laptop back to TexasI received it back and it worked-for another months onlyThe same isspower up occurred in September Another hour phone call troubleshooting and I had to send it back againThey claimed to fix it again and now months later, April 10, the laptop will not power up againDell will not fix it without a charge now and I escalated to a manager and they said they would escalate further and call meThey send emails stating they tried and are now going to close my caseI have responded to their emails asking them to tell me the number that will show on my cell and to call me after 5pm EST but they dontI have taken great care with this laptop (it is expensive) and expect it to work longer than months
Placed an order on 11/11/for a brand new Dell XP laptop with all the bells and whistles roughly $ I've been a long time Dell consumer being my 6th computer I've orderedI was given a delivery date but after the date came and went, I jumped online to check status of my orderIt never appearedI called Dell Customer support inquiring about my recent orderI was told it was cancelled due to a problem with this system and wasn't shipping any out I was told to place a reorder and if and when they get it fixed, they would ship itI received it but did not put in into use for a few weeks as I was traveling ( Holidays)Since turning it on for the first time and shutting it down, I noticed it not shutting down, I tried shutting it down again, it would shut down and after about to seconds, it would come back on I didn't realize it for a couple days so called DellThe tech guy said it was probably that I didn't hover over the icon to shut it down and that the syst
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # ***
I have an approximately year old XPS Dell computer (significantly upgraded) that I needed an upgraded graphics card for so that I could continue to use the most current versions of Photoshop onlineI do HDR photography and the onboard OEM graphics card was slow at best with the older versions of Photoshop, and now won't even run the cloud versionAs I pay a monthly fee for Photoshop, this in an untenable situation for me
I called Dell and talked to one of their technicians who told me that the FirePro card would be a perfect fit for me and would be compatible with my systemThe card was quite pricey, so I asked him about warranty and returnHe told me it had a full one year warranty so not to worryBased on his recommendation I ordered the VERY expensive card (over $700) and then life got extremely difficultMy mom had recently passed away and we were dealing with a contentious probate due to a meth addicted family member, my youngest son went missing and my daughter w
Since purchasing an Alienware MRlaptop, I have had nothing but problems This was one of two laptops purchased on the same order The other laptop, which is assigned to my colleague, has had no issues The one I am using is unstable After spending many wasted hours doing self diagnostics and driver updates, I decided to contact Alienware Support They were apologetic regarding my concerns and allowed me to ship back the unit for repair When the laptop came back, there was no indication that anything was done other than reloading the operating system, which did not resolve my problems
I have been struggling with their technical support to recognize that there is really a hardware issue with this laptop and it needs to be replaced I likely have over hours of business time invested into resolving this problem Their support wants me to try a whole slew of other troubleshooting items that won't work and are wasting additional time
On or about June 5, 2015, I contacted the Dell Corporation because I was unable to install a program I found out from the customer service department that I needed to update my Windows program, and they transferred me to what I thought was their technical support department II spoke with someone named *** ***, only he had a foreign accent It took several hours of remote access to my machine to complete the work I was informed the cost would be about $400.00, and they would charge my credit card *** *** showed me on my computer where a direct access icon was inserted, and he said to contact him for any issues with my computer He said his company was SynTech, and I assumed that company had a contract to provide technical support to Dell customers When the charge appeared on my card statement, the name of the vendor was shown as Sysneutralte ###-###-#### **, and the amount charged was $
On January 20, 2016, I received a telephone call from *** *** st
In July of we purchase a Dell Venue tablet It worked fron until January when it would no longer boot I contacted your support people and they quickly provided a return for repair on the item under ST BBL The item was returned to us and worked fine until July of when it exhibited the same problem We again contacted support and we returned the item for repair Monday, November 28th the same problem again occurred This time the support department informed me that since the item was no out of warranty we would have to pay for the repair I do not believe that we should have to pay to have it fixed for the third time We have incurred over $in return shipping charges...almost 20% of the purchase price for the item I have, sitting next to me, a Dell desktop computer I purchased in with the original installation of all software on it and it works just fine and I have had several other Dell desktops at work...all great machines
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
I placed an order on dell.com, and then answered the verification questions by callThe verification information are correct, but my order was cancelled by their verification department
I redeemed a $coupon in that order, so I called their verification department and customer service to get a new replaced couponEach time, they said will give me a call back, but I don't receive any call back
Hello, on 6/8/I purchased a monitor "Dell Ultra HD 4K Monitor P2415Q" for $401.25, but after ordering it I decided that it was not what I needed, therefore, I called Dell to cancel the order, but they convinced me of keeping by giving a discount of 20%, the total discount with the Tax included was $that was credited on 6/15/ The monitor was shipped, but I end up refusing the delivery of the monitor Dell received the monitor on 6/16/2016, since then I have been waiting for them to credit my card with the difference of $and it's been impossible to get them to do thatI have called a few times and talked to different Customer Service Representatives who keep on telling me that in the next few days I will get my credit and nothingFedEx tracking number that proves that they received the monitor, something that they have admit it in all the conversations we had is ***
Thank you in advance for your help
Cordially,
*** ***
Purchased a TV on 8/23/under order number *** which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
I purchased three hard drives on Jan 1st, and made the payment with two Dell gift certificate, one is $(Exp: 01/18/2017) and the other is $(Exp: 01/27/2017) Later on Jan 9th, I was authorized to return these items with full refund The items were returned successfully and the refund was credit to the original two gift certificate on Feb 5th BTW: it took more than calls to get the refund credited back -- very frustrating During the last couple of calls, when I was told the credit would go back to original gift certificates, I raised concerns that both gift certificates would have been already expired by the time I received the creditI was reassured over the phone by multiple agents that the newly issued credit will reset the expiration dates of both gift certificates with a new day expiration date starting from the date I received the credit I checked the balance of both certificates on Feb 5th when I finally received the credit and both certificates showe
I placed an order (Dell Purchase order ***) on 6/25/ and was directed to pay by PayPal for which I authorized a payment of $110, and was redirected to Dell site to place the order and still the total purchase was $and after verification I finalized the order and the shipping and and handling was freeHowever after I received email confirmation of the order, I was charged $183.96! And the status of my order was changed to Nexy Day Delivery with additional $for shipping & handlingMy contacts to Dell were not answeredI would like to request to cancel the order in protest for wrong and unlawful business practice, and immediate refund of my PayPal accountThank you
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $
Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was *** My credit card was given to *** *** over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # *** I have been speaking with *** who is the manager of the sales rep that made the error at x *** who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
If you're reading this, do NOT buy a Dell laptop if it's going to cost you over $1000! Their technical support team has been emailing me the same response explaining the options that I haveThe escalations team will only give you options (pay for a tech to come or mail it in and wait at least a week) to get your laptop fixed during the warrantyI have mentioned numerous times that I’m unable to ship out my laptop due to being a student and using the laptop for school since I’m in the last weeks of schoolI also can’t have a tech some out and fix it due to being unable to provide a location to perform the repair as well as find the time due to work and schoolThe issues on this second Dell XPS isn’t newMy first Dell XPS was overheating and unable to be put to sleep mode properly which could be a fire hazard since I first discovered this when I left the laptop alone in my backpack only to find it uncomfortably hot with the fans running full blastIt got replaced, the sec
I Bought two Desktop Computers from Dell Online, Order #***,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A*** and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with *** (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to *** to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand
It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call
When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead
I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th
It had a cracked screen
I got a replacement which arrived April 4th
The light on the back of the screen did not work
A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working
I got a replacement which arrived on May 11th
The right speaker on the laptop does not work
I have given Dell four opportunities to supply me with a working product and they failed every time
I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments
I have spent hours at home away from work to have their technician fail to fix my computer
On May 15th I requested a refund
Since then every two or three days I am told that I will receive a shipping label to return my laptop
They claim that they are waiting on their fi
Purchased a Dell Inspiron *** in April of Less than days later the laptop would not power onAt the request of Dell my husband and I took out the battery and spent over hours troubleshootingThis did not workThey had me send the laptop back to TexasI received it back and it worked-for another months onlyThe same isspower up occurred in September Another hour phone call troubleshooting and I had to send it back againThey claimed to fix it again and now months later, April 10, the laptop will not power up againDell will not fix it without a charge now and I escalated to a manager and they said they would escalate further and call meThey send emails stating they tried and are now going to close my caseI have responded to their emails asking them to tell me the number that will show on my cell and to call me after 5pm EST but they dontI have taken great care with this laptop (it is expensive) and expect it to work longer than months
Placed an order on 11/11/for a brand new Dell XP laptop with all the bells and whistles roughly $ I've been a long time Dell consumer being my 6th computer I've orderedI was given a delivery date but after the date came and went, I jumped online to check status of my orderIt never appearedI called Dell Customer support inquiring about my recent orderI was told it was cancelled due to a problem with this system and wasn't shipping any out I was told to place a reorder and if and when they get it fixed, they would ship itI received it but did not put in into use for a few weeks as I was traveling ( Holidays)Since turning it on for the first time and shutting it down, I noticed it not shutting down, I tried shutting it down again, it would shut down and after about to seconds, it would come back on I didn't realize it for a couple days so called DellThe tech guy said it was probably that I didn't hover over the icon to shut it down and that the syst
The business advertised a dual monitor setup for I bought setup and got a confirmation emailTwo days later I get an email saying my cancellation request has been fulfilledI never submitted a cancellation requestI later got an email saying the price was an error and they had cancelled my orderI missed another deal on a monitor because I thought I had this one purchasedOrder # ***
I have an approximately year old XPS Dell computer (significantly upgraded) that I needed an upgraded graphics card for so that I could continue to use the most current versions of Photoshop onlineI do HDR photography and the onboard OEM graphics card was slow at best with the older versions of Photoshop, and now won't even run the cloud versionAs I pay a monthly fee for Photoshop, this in an untenable situation for me
I called Dell and talked to one of their technicians who told me that the FirePro card would be a perfect fit for me and would be compatible with my systemThe card was quite pricey, so I asked him about warranty and returnHe told me it had a full one year warranty so not to worryBased on his recommendation I ordered the VERY expensive card (over $700) and then life got extremely difficultMy mom had recently passed away and we were dealing with a contentious probate due to a meth addicted family member, my youngest son went missing and my daughter w
Since purchasing an Alienware MRlaptop, I have had nothing but problems This was one of two laptops purchased on the same order The other laptop, which is assigned to my colleague, has had no issues The one I am using is unstable After spending many wasted hours doing self diagnostics and driver updates, I decided to contact Alienware Support They were apologetic regarding my concerns and allowed me to ship back the unit for repair When the laptop came back, there was no indication that anything was done other than reloading the operating system, which did not resolve my problems
I have been struggling with their technical support to recognize that there is really a hardware issue with this laptop and it needs to be replaced I likely have over hours of business time invested into resolving this problem Their support wants me to try a whole slew of other troubleshooting items that won't work and are wasting additional time
On or about June 5, 2015, I contacted the Dell Corporation because I was unable to install a program I found out from the customer service department that I needed to update my Windows program, and they transferred me to what I thought was their technical support department II spoke with someone named *** ***, only he had a foreign accent It took several hours of remote access to my machine to complete the work I was informed the cost would be about $400.00, and they would charge my credit card *** *** showed me on my computer where a direct access icon was inserted, and he said to contact him for any issues with my computer He said his company was SynTech, and I assumed that company had a contract to provide technical support to Dell customers When the charge appeared on my card statement, the name of the vendor was shown as Sysneutralte ###-###-#### **, and the amount charged was $
On January 20, 2016, I received a telephone call from *** *** st
In July of we purchase a Dell Venue tablet It worked fron until January when it would no longer boot I contacted your support people and they quickly provided a return for repair on the item under ST BBL The item was returned to us and worked fine until July of when it exhibited the same problem We again contacted support and we returned the item for repair Monday, November 28th the same problem again occurred This time the support department informed me that since the item was no out of warranty we would have to pay for the repair I do not believe that we should have to pay to have it fixed for the third time We have incurred over $in return shipping charges...almost 20% of the purchase price for the item I have, sitting next to me, a Dell desktop computer I purchased in with the original installation of all software on it and it works just fine and I have had several other Dell desktops at work...all great machines
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
I placed an order on dell.com, and then answered the verification questions by callThe verification information are correct, but my order was cancelled by their verification department
I redeemed a $coupon in that order, so I called their verification department and customer service to get a new replaced couponEach time, they said will give me a call back, but I don't receive any call back
Hello, on 6/8/I purchased a monitor "Dell Ultra HD 4K Monitor P2415Q" for $401.25, but after ordering it I decided that it was not what I needed, therefore, I called Dell to cancel the order, but they convinced me of keeping by giving a discount of 20%, the total discount with the Tax included was $that was credited on 6/15/ The monitor was shipped, but I end up refusing the delivery of the monitor Dell received the monitor on 6/16/2016, since then I have been waiting for them to credit my card with the difference of $and it's been impossible to get them to do thatI have called a few times and talked to different Customer Service Representatives who keep on telling me that in the next few days I will get my credit and nothingFedEx tracking number that proves that they received the monitor, something that they have admit it in all the conversations we had is ***
Thank you in advance for your help
Cordially,
*** ***
Purchased a TV on 8/23/under order number *** which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
I purchased three hard drives on Jan 1st, and made the payment with two Dell gift certificate, one is $(Exp: 01/18/2017) and the other is $(Exp: 01/27/2017) Later on Jan 9th, I was authorized to return these items with full refund The items were returned successfully and the refund was credit to the original two gift certificate on Feb 5th BTW: it took more than calls to get the refund credited back -- very frustrating During the last couple of calls, when I was told the credit would go back to original gift certificates, I raised concerns that both gift certificates would have been already expired by the time I received the creditI was reassured over the phone by multiple agents that the newly issued credit will reset the expiration dates of both gift certificates with a new day expiration date starting from the date I received the credit I checked the balance of both certificates on Feb 5th when I finally received the credit and both certificates showe
I placed an order (Dell Purchase order ***) on 6/25/ and was directed to pay by PayPal for which I authorized a payment of $110, and was redirected to Dell site to place the order and still the total purchase was $and after verification I finalized the order and the shipping and and handling was freeHowever after I received email confirmation of the order, I was charged $183.96! And the status of my order was changed to Nexy Day Delivery with additional $for shipping & handlingMy contacts to Dell were not answeredI would like to request to cancel the order in protest for wrong and unlawful business practice, and immediate refund of my PayPal accountThank you
I ordered two thermostats from their website which turn out to be not compatible with my home system and I am trying to return them so I can order the correct item To make this purchase, I was charged $on my credit card and used Dell Credit which I received for $
Dell's customer support states that they will not re-issue or return the $to be used toward a new orderIf I send the items back, they will not credit my account which goes against their return policy
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was *** My credit card was given to *** *** over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # *** I have been speaking with *** who is the manager of the sales rep that made the error at x *** who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
If you're reading this, do NOT buy a Dell laptop if it's going to cost you over $1000! Their technical support team has been emailing me the same response explaining the options that I haveThe escalations team will only give you options (pay for a tech to come or mail it in and wait at least a week) to get your laptop fixed during the warrantyI have mentioned numerous times that I’m unable to ship out my laptop due to being a student and using the laptop for school since I’m in the last weeks of schoolI also can’t have a tech some out and fix it due to being unable to provide a location to perform the repair as well as find the time due to work and schoolThe issues on this second Dell XPS isn’t newMy first Dell XPS was overheating and unable to be put to sleep mode properly which could be a fire hazard since I first discovered this when I left the laptop alone in my backpack only to find it uncomfortably hot with the fans running full blastIt got replaced, the sec
I Bought two Desktop Computers from Dell Online, Order #***,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A*** and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I am filing this because I have tried working with Technical Support for weeks and keep getting conflicting information/promisesWe bought a new Dell All-in-One 24" desktop through Amazon.com, which arrived at our home on June 5, It seemed to be operating fine until I attempted to put a flash drive into one of the left-side USB ports, on 7/1/16, and the computer suddenly shut down with a popping noise I made several attempts to get the computer back on but was unsuccessfulWhen I examined the USB port it appeared that the blue 'guide' was missing in the port The next morning I called Tech Support and did troubleshooting with *** (I have several email exchanges with her so that I can provide more information upon request)We were unable to resolve the issue so she issued a return label for me On 7/4/I took the machine to *** to back up the hard driveOn 7/5/I took it to a local postal store to be securely wrapped and FedEx'd back to DellOn 7/8/D
I am in the market for a new laptop as I will be going into college soon and I have been looking to purchase through dell because they have an advertised price match guarantee where I can price match against another brand
It all started when I used the chat tool on Dell's website and I was told that the price match team would send me an email within hours and never got an email about anythingI then tried again on Tuesday, when I was told I would be called on Tuesday at pmI never received a call
When I called to receive the price match, I talked to an employee who told me they could not price match the model I was asking aboutI asked him if it was part of the fine print or any other policy that they haveHe was not able to answer me and directed me to his managerThe manager gave me an excuse about holiday exemptions that were no longer valid(the week before and after Thanksgiving)When I asked to speak to a supervisor she said she would transfer me and then instead