Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I found a computer on Dell's website that I wanted to purchase and when it was added to my cart the price went up $ So I started a chat with the sales deptto see if I could get it fixed I was told that they would fix the issue and call me to help me make my purchase I asked which price I would get and they told me the lower price A day later, after no phone call from Dell, I went back on their website and not only was the original price no longer there, but the price of the unit went up So even the higher price that was available to me the day before wasn't available When I called sales support and explained everything he said that he would look into it I also have an emailed copy of the chat log clearly stating that I would be getting the lower price I also have screen shots showing the price as advertised The person at sales support tole me that there is nothing that he could do and "due to high call volumes" there are no supervisors to talk to
So my compl
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
Got Dell Inspiron 2-in-laptop computerJust about six months into using it, the hinges screwed up on meThe screws just came loose for no apparent reasonIt is a 2-in-laptop after all!! Called Dell customer support and ended up getting transferred to out of warranty department who started explaining how much it is going to cost me to fix this issue since I did not buy warrantyExplained multiple times that the computer is still under factory warranty and there should not be any charge to fix the issueI asked the customer service rep to transfer me back to in warranty support and got put on hold for long time and same person came back and said that they will not even talk to me because this is not an in warranty issue!!!! I still got about months to go in warranty which expires in Sept Looked up online to see how widespread this issue is with this type of Dell laptop and found forums with bunch people complaining about it Dell needs to stand behind their product o
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep *** on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I purchased a computer,monitor.keyboard and speakers on November for full estimated delivery by December 15th on December I received an email and a dollar coupon saying that my order was delayed but no thing elseOn December I called Dell and asked what the status was and they told me the order was REJECTED because they didn't have the correct parts to manufacture the computer and I asked why wasn't I notified of this so I could have purchased something else that this was a Christmas present for someone and I was going out of town the next day after almost hours on hold and being disconnected more that once and transferred around to all the wrong departments the best they were going to do was send me an inferior product for the same price and try to see if it could be ready and shipped overnight I told them I wanted what I ordered and that they were trying to bait and switch me just like the web sight has done to me and many others in the past you see or different de
The issue involves an order I placed 7/for a GTX Graphics CardMy order has been scheduled for delivery since I placed my order for 8/When I visit dell's website currently, they show that they graphics card is readily available for shipment within hoursWhen I spoke to customer service online, they told me that the item that I ordered was in stock and that I should contact customer modification to see why my order was on hold
Yet, when I contacted customer modification, they told me the item was out of stockThis either makes dell guilty of advertising or giving out information to their customers
I puchased a Dell computer from *** *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of *** ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from *** *** who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of *** ***, because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of *** *** SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
Dear Revdex.com
I ordered VIZIO Inch 4K Ultra HD Smart TV M60-CUHD TV placed on 12:00AM Nov 27, I called immediately Dell customer service to cancel the order at 12:PM Dec 27, (the same day)I was on the phone for more than 2:hours to talk to a representativeHe told me he couldn't cancel my orderI have to call ext*** to cancel when I receive an email showing the TV is shipped (very strange)I got an email at 5:PM Dec 27, notifying me the TV was shippedI immediately called Dell at 5:PM Dec 27, using ext***After minutes I reached *** *** ***In the beginning he told me I couldn't return the TV and it was already shippedI told him I called Dell in the morning and they asked me to call again at ext*** after receiving shipping alert emailThe TV was still in *** *** web site showedHe is eventually convinced by me and asked me to call back to check with himHe would help me to cancelI called Dell again
My Inspiron laptop has been malfunctioning since almost day
Items replaced/repaired:
Hard drive (with complete loss of all data)
Wireless Card (with a downgrade according to the repair tech that did the installation)
The battery discharges exceedingly fast (told by Dell that there is nothing wrong with it, even after sending it to them)
Spent countless hours (over 100) with customer service / tech support trying to resolve these issues
The only item that has been successfully resolved is the hard drive
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***,
Thanks for your emailPlease be informed that we will not able to send coupon
Thanks & Regards
Dell Customer Care l Service Request
| *** ***
Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because *** ***
or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
Dear Revdex.com/Dell Marketing L.L.P,
On March 6, I placed an on-line order ***/or as redirected from there)
for a Dell Inspiron Series Series (Model 7560), Laptop Computer
Later that month my acceptance of the physical delivery of this laptop from FedEx was declined
because the shipping container presented had what appeared to be "puncture damage"
I received email notice that this shipping damaged package was returned by FedEx to
a Dell location shown only as "Chicago"
Since then I have been in multiple email, telephone, "on-line chat session" and even
two "Twitter" messages to "@***" without any success in getting a Dell Model
Laptop delivered to me
The email dialog's have been unproductive as the Dell email representatives do not
seem to understand that no laptop has yet been delivered (per shipping damage above)
The telephone dialog's have, at least twice, resulted in a verbal response from the Dell
representative something
I purchased the Dell laptop from *** *** in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called *** *** who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer cr that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named *** *** who was very rude, I am very u
Dell charged me for a laptop which I didnt receive I called many times and were on the phone with Dell and logged in over six hours asking them to give my money back for a product I didnt recieve money was put back in my acc and I thought the matter was over untill it got taken out and it resulted in my bank acc at bank of america to become over draft
I called bank of america and they have filed a claim also
The machine I purchased through another well-established company needs to have the screen replaced The machine is under warranty and I provided proof of purchase to Dell Support However, they inform me they need a picture of the original receipt (which I do not have) instead of a proof of purchase emailed to me from the selling company
The representatives on the phone do not tell me the exact requirements they need in order to send me the box to ship the computer back to the Dell warehouse for replacement, but rather tell me after the fact that I do not have the correct information, document, etc until after I have sent it
At this point, I have done everything I possibly can to get Dell the proof of purchase to prove that I am the one who originally purchased the computer, but they are unwilling to comply with sending me the box to get my computer fixed
A few months ago, I bought this computer at Bestbuy and spent nearly $ on meI've been very careful to protect it, but yesterday when I boot, the screen can not show that it has been damaged, and then I call Dell A customer service to record my question and say they will repair this problem for me free of charge, but when I call again today to ask for maintenance, the maintenance department staff need me to spend $ to replaceI can not believe that this is not my fault, I have spent so much money to buy such a expensive computer, but get the quality of such a poor product, they now have to blame the responsibility to meThis is my first time to buy Dell laptop experience
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
Product purchased 11/21/
Called Dell on 11/21/
Issued first email request 11/23/
Email as follows:
I purchased a Inspiron I originally purchased it and received an email stating the order could not be processed and I needed to callI proceeded to speak/chat with six different representatives (one claimed to be a supervisor)None could resolve the issue and I was forced to reorder the itemI was, and continue to be, VERY MAD over the issueI used Dell Advantage promo codes that were apparently expiredAlthough, the cart acknowledged the amounts on both and let me proceed through the checkout processIn addition, it drained them of their valueAs far as I am concerned, I should be given the $value as reimbursementAlso, I found that there was a $coupon code "50OFF699", which, despite being added during the checkout, was not appliedI explained this to the representatives, each claimed someone else had to handle the problem and each "connected" m
Made purchase of tv on 11-in the late eveningCalled 9:am on 11-and cancelled the orderRep said it was cancelled and I would not be billedOn 11-I received a email stating the product shippedI called again and spoke to a rep who laughed at me about trying to cancel the order, I requested a supervisor who assured me again that the order was indeed cancelledOn 11-received a call from transport carrier to set up delivery of the tv I cancelledI refused delivery of the itemI received a bill from dell on 11-for the order amount of $Called again and spoke to rep who said the order was not ever cancelled and asked me if I had the tvI said noI requested to cancel again and closed my dell account permanentlyThis is a total scam and they have refused to cancel the order times
I found a computer on Dell's website that I wanted to purchase and when it was added to my cart the price went up $ So I started a chat with the sales deptto see if I could get it fixed I was told that they would fix the issue and call me to help me make my purchase I asked which price I would get and they told me the lower price A day later, after no phone call from Dell, I went back on their website and not only was the original price no longer there, but the price of the unit went up So even the higher price that was available to me the day before wasn't available When I called sales support and explained everything he said that he would look into it I also have an emailed copy of the chat log clearly stating that I would be getting the lower price I also have screen shots showing the price as advertised The person at sales support tole me that there is nothing that he could do and "due to high call volumes" there are no supervisors to talk to
So my compl
purchased a computer on June 15th with $using gift card($100) and credit card (pay left $379), didn't receive the itemOnly received partial return to credit card $on June 24thDidn't receive credit of gift card till now
Got Dell Inspiron 2-in-laptop computerJust about six months into using it, the hinges screwed up on meThe screws just came loose for no apparent reasonIt is a 2-in-laptop after all!! Called Dell customer support and ended up getting transferred to out of warranty department who started explaining how much it is going to cost me to fix this issue since I did not buy warrantyExplained multiple times that the computer is still under factory warranty and there should not be any charge to fix the issueI asked the customer service rep to transfer me back to in warranty support and got put on hold for long time and same person came back and said that they will not even talk to me because this is not an in warranty issue!!!! I still got about months to go in warranty which expires in Sept Looked up online to see how widespread this issue is with this type of Dell laptop and found forums with bunch people complaining about it Dell needs to stand behind their product o
I have been trying to rectify an order issue, I order a computer and TV, I then canceled the order on the same day within an hour via email and the cancellation button on the orderI made another order for the same computer but with an Xbox this timeBoth orders were shippedReceived and email about two days laterCustomer service rep *** on Oct became rude please see her comment about asking to exudate to a supervisor See Below:
I purchased a computer,monitor.keyboard and speakers on November for full estimated delivery by December 15th on December I received an email and a dollar coupon saying that my order was delayed but no thing elseOn December I called Dell and asked what the status was and they told me the order was REJECTED because they didn't have the correct parts to manufacture the computer and I asked why wasn't I notified of this so I could have purchased something else that this was a Christmas present for someone and I was going out of town the next day after almost hours on hold and being disconnected more that once and transferred around to all the wrong departments the best they were going to do was send me an inferior product for the same price and try to see if it could be ready and shipped overnight I told them I wanted what I ordered and that they were trying to bait and switch me just like the web sight has done to me and many others in the past you see or different de
The issue involves an order I placed 7/for a GTX Graphics CardMy order has been scheduled for delivery since I placed my order for 8/When I visit dell's website currently, they show that they graphics card is readily available for shipment within hoursWhen I spoke to customer service online, they told me that the item that I ordered was in stock and that I should contact customer modification to see why my order was on hold
Yet, when I contacted customer modification, they told me the item was out of stockThis either makes dell guilty of advertising or giving out information to their customers
I puchased a Dell computer from *** *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of *** ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from *** *** who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of *** ***, because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of *** *** SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
Dear Revdex.com
I ordered VIZIO Inch 4K Ultra HD Smart TV M60-CUHD TV placed on 12:00AM Nov 27, I called immediately Dell customer service to cancel the order at 12:PM Dec 27, (the same day)I was on the phone for more than 2:hours to talk to a representativeHe told me he couldn't cancel my orderI have to call ext*** to cancel when I receive an email showing the TV is shipped (very strange)I got an email at 5:PM Dec 27, notifying me the TV was shippedI immediately called Dell at 5:PM Dec 27, using ext***After minutes I reached *** *** ***In the beginning he told me I couldn't return the TV and it was already shippedI told him I called Dell in the morning and they asked me to call again at ext*** after receiving shipping alert emailThe TV was still in *** *** web site showedHe is eventually convinced by me and asked me to call back to check with himHe would help me to cancelI called Dell again
My Inspiron laptop has been malfunctioning since almost day
Items replaced/repaired:
Hard drive (with complete loss of all data)
Wireless Card (with a downgrade according to the repair tech that did the installation)
The battery discharges exceedingly fast (told by Dell that there is nothing wrong with it, even after sending it to them)
Spent countless hours (over 100) with customer service / tech support trying to resolve these issues
The only item that has been successfully resolved is the hard drive
months ago Myself and dell.com had a problem that lingered for months then a guy called me and said he would sort it out and make it right with me he gave me a dollar coupon Was good for app months But when I tried to use it they wouldnt let me lied and lied and lied day after day here is only e mail sent to me I have plenty telling more of the ordeal > Dear ***,
Thanks for your emailPlease be informed that we will not able to send coupon
Thanks & Regards
Dell Customer Care l Service Request
| *** ***
Your telling me that in the year someone used my dollar coupon how ignorant is the dell team that would mean the dollar coupon that was given to me in January was years old and had already been given to someone else because *** ***
or what ever his name was then you telling me he gave me a used coupon in that was used in !!!! Duhhif you dont think that is stupi
On 11/22/i ordered Dell UltraSharp Dual Monitor Bundle - U2412M with MDSfor $They then canceled my order on 11/23/I would like them to complete my order for the monitors at the advertised price
Dear Revdex.com/Dell Marketing L.L.P,
On March 6, I placed an on-line order ***/or as redirected from there)
for a Dell Inspiron Series Series (Model 7560), Laptop Computer
Later that month my acceptance of the physical delivery of this laptop from FedEx was declined
because the shipping container presented had what appeared to be "puncture damage"
I received email notice that this shipping damaged package was returned by FedEx to
a Dell location shown only as "Chicago"
Since then I have been in multiple email, telephone, "on-line chat session" and even
two "Twitter" messages to "@***" without any success in getting a Dell Model
Laptop delivered to me
The email dialog's have been unproductive as the Dell email representatives do not
seem to understand that no laptop has yet been delivered (per shipping damage above)
The telephone dialog's have, at least twice, resulted in a verbal response from the Dell
representative something
Dell refuses to fill an order as invoiced
I purchased the Dell laptop from *** *** in October of 2017, after only using the laptop a few times the screen looked to be crackedI took pictures and was unable to find any indication of surface damage to the laptopI plugged the laptop to an external monitor and was able to use the laptopI called *** *** who advised me to call Dell directlyI called Dell who then informed me to send the laptop in for troubleshootingI then received an e-mail from Dell stating the issue was not covered under accidental damageI then called the customer c
r that I was given, and was transferred no less then five timesThe call took over an hour to completeThe customer service representative was unable to articulate his thoughts clearly, at that time I asked to speak to an American customer service representativeI was told that I could not be transferred to a American representativeI received a call from a corporate employee named *** *** who was very rude, I am very u
Dell charged me for a laptop which I didnt receive I called many times and were on the phone with Dell and logged in over six hours asking them to give my money back for a product I didnt recieve money was put back in my acc and I thought the matter was over untill it got taken out and it resulted in my bank acc at bank of america to become over draft
I called bank of america and they have filed a claim also
The machine I purchased through another well-established company needs to have the screen replaced The machine is under warranty and I provided proof of purchase to Dell Support However, they inform me they need a picture of the original receipt (which I do not have) instead of a proof of purchase emailed to me from the selling company
The representatives on the phone do not tell me the exact requirements they need in order to send me the box to ship the computer back to the Dell warehouse for replacement, but rather tell me after the fact that I do not have the correct information, document, etc until after I have sent it
At this point, I have done everything I possibly can to get Dell the proof of purchase to prove that I am the one who originally purchased the computer, but they are unwilling to comply with sending me the box to get my computer fixed
A few months ago, I bought this computer at Bestbuy and spent nearly $ on meI've been very careful to protect it, but yesterday when I boot, the screen can not show that it has been damaged, and then I call Dell A customer service to record my question and say they will repair this problem for me free of charge, but when I call again today to ask for maintenance, the maintenance department staff need me to spend $ to replaceI can not believe that this is not my fault, I have spent so much money to buy such a expensive computer, but get the quality of such a poor product, they now have to blame the responsibility to meThis is my first time to buy Dell laptop experience
I purchased a Dell Inspiron on 7/15/through Best Buy on the internet with an additional cost for the windows software Today 8/8/I open my laptop and I couldn't sign in and it took minutes for the sign on page to display I called BestBuy and since I was not important my return policy was days and if I was elite I would have had a day policy So I call Dell and a hardware tech ran a test on the laptop and said it's a software issue and routed the call to software Soft ware informed me that this was a fee for service call due to it was a soft ware issue I explained several times I just bought the computer and downloaded Windows to the windows that was pre installed The tech would not change his answer still wanting me to pay a fee and I refuse I asked to speak to their resolution center and he said there was no such thing Be aware Dell is horrible and I am stuck with a computer that has software issues DO NOT BUY DELL!!!!!!!!! I had to give a star but Dell deserves a negative on this one
Product purchased 11/21/
Called Dell on 11/21/
Issued first email request 11/23/
Email as follows:
I purchased a Inspiron I originally purchased it and received an email stating the order could not be processed and I needed to callI proceeded to speak/chat with six different representatives (one claimed to be a supervisor)None could resolve the issue and I was forced to reorder the itemI was, and continue to be, VERY MAD over the issueI used Dell Advantage promo codes that were apparently expiredAlthough, the cart acknowledged the amounts on both and let me proceed through the checkout processIn addition, it drained them of their valueAs far as I am concerned, I should be given the $value as reimbursementAlso, I found that there was a $coupon code "50OFF699", which, despite being added during the checkout, was not appliedI explained this to the representatives, each claimed someone else had to handle the problem and each "connected" m