My complaint is about my two recent orders from Dell.com
The orders numbers are *** and ***
I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell
However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan
I need my money back to support my family
On February 24, I called Dell because I was having problems with my computer not chargingI spoke with Mr*** ***I explained that I was having problem with my computer not chargingHe wanted me to connect the power cord to the computerI explained to him that it wasn't the power cord because I just purchased a new power cord a couple of days ago, He wanted me to connect the new cord anywayHe asked me to power up the computerI explained that the battery was very low, and the computer might cut off, so I power up the computerHe told me when the computer come on keep hitting the FbuttonI did what he askedNext, he told me to go down the list and find AC on that pageI told him that the AC on the page stated that the power cord wasn't detectedThen he told me to cut off the computerNext, he told me that he needed to check to see if it was a software problemI told him again that it wasn't a software problem because the computer was working fineHe insisted
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider *** *** and I have the fastest internet service they provide with no issuesI contacted *** about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
My wife and I purchased a Dell Alienware gaming laptop, plus accessories, directly from Dell on December (date of receipt) at a cost of $5, I paid approximately $1,on my Vista card, and my wife financed the remaining $3,through Dell Financial ServicesMy portion was paid off immediately when the Dell charges appeared on my Vista statement; my wife, however, encountered predatory finance charges as she tried to pay off her portion of the chargesThat, in itself, was a problem for my wife, as she struggled to pay off her bills each month
My problem with Dell Incis that this elite gaming computer has had unresolved hardware/software issues ever since I received itI tried working with Dell/Alienware Support Staff to try and resolve these issuesAlthough I had done everything these experts requested of me, none were resolvedThe issues also did not disappear when I upgraded the gaming computer’s operating system from Windows Pro to Windows
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
I bought a pair of Bose headphones(order # ***) I never actually received product even though FEDEX tracking says it was delivered and signed by ***I don't know anyone by that name
I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w** lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
I bought and returned a Dell laptop through Dell in late May My order number is *** On June I received an email form Dell Customer Care that the refund was completed As of July I still haven't received the refundNumerous calls to Dell get me switched between Customer Care and the Verification department (five times back and forth today) I keep being told that the account is on hold, but no one at Dell can tell me anything else, and they always refuse to let me speak with a manager So here I sit, out over $because Dell refuses to send the refund, even though they say ut was done
Dell sold me a defective Dell Precision 7710, and will not issue a refund nor replace the system with a system that works
I am a graphic and document designer, and having two monitors is critical to my jobIn an effort to have a reliable, high-end system, I purchased first a Dell Inspiron (which I realized was not heavy-duty enough), then purchased a Dell Precision (which I returned because Dell told me to return it because it did not work properly with my external monitors), purchased another Dell Precision (which order I cancelled because it was on backorder) and then purchased the system that I have been communicating with tech support about for several months now
My entire customer journey has been so long and convoluted (starting in September of 2016), that it's difficult to sort out all of the details, although I am willing to provide all emails and phone records associated with this request(See more details below.)
For context, I have been a Dell custome
I purchased a Dell Computer (Service Tag***) with Express Code ***I have wiped the computer three times to start freshThe operating systems runs at a snail pace, pauses, and freezes with minimal applications runningThe reason I purchased this computer is my last Dell Computer (Service Tag *** *** did the same thing and I thought it was something I did to cause this to happenThis is not the caseThe computer(s) do not represent the Dell product I have used in the pastthere are my fifth and sixth Dell computers I have purchased and used
In January I purchased a Dell Inspiron laptop computer During the next several months a few issues started to appearI called the technical support departmentAfter several attempts to fix the issue it was determined that the computer should be fixedI was given the option of using home authorized service or sending the computer back to Texas for repairI chose to sent the computer back to Texas as agreedUnfortunately, to my surprise the defective part was not in stockThey didn't know when it would be shipped or made available for this repair to be completedAfter going back and fourth for a week my mind was made up on trying to get this computer fixedI requested that I receive a new computer as they have no idea when they could complete the necessary repairsAs of today August 22, I've yet to hear back from Dell or my computer statusDuring this time I requested that I be given a full refund or authorize a replacement with the similar configuration as this computer
I bought a game console but it was called back by Dell at the beginning of MarchI contacted Dell and was told my refund will be processed in 8-business daysAnd days later, I got an email from Dell saying the refund will be processed within days
I am really unhappy about the extra long time to process my refund!
I have been on the phone numerous of times and a technical came out and my computer still is not fixedMy computer is under warrantyMy computer have been broke over months and still no help from DELLI need a new computerCase Number ***
I just want a replacement immediatelyI have been on the phone for hours trying to get this computer fixed and the girl couldn't get it workingI'm not putting any more effort into this computerThey need to send me a replacement!03/05/
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around
I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved
Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card
The Dell order number was ***Case number ***
I purchased a new computer (8/2015) last year that came pre-installed with Microsoft Office and Windows and had issues within two weeks of having itA technician changed the mother board on my new Dell desktop as this is what he said the problem was, and no sooner than he left my computer completely froze up and I could no longer get online and was not able to access windows as it asked for a new activation key as well as it had other internal issues I called and texted repeatedly asking to having it serviced of which they chose to send me the parts to install in my computer myselfI do not know anything about the internal components of computers and was not able to install these pieces as well as they sent me the wrong recovery drive for my computerI purchased this brand new so it still had a one year manufacturer warranty which involved onsite helpThey neglected to send anyone out and instead I felt like they were taunting me knowing I was asking just to have my Windows Activ
I purchased an LG TV from Dell for $dollars for my wifes birthdayWhen the TV arrived at the house days later, we were doing some minor construction in the room the TV was to goWhen the construction was completed, and days before my wife's birthday, we opened the box to find the TV had been sent to us with a broken screen and in unusualbe conditionDell would not replace the TV because the day warranty had elapsed by daysThe Return Supervisor would not escalate the call, repeatedly saying that she was as high up as customers were allowed to talkWe paid for a product and DELL did not supply us with that product, but kept our money
I purchased a Dell Venue tablet from Dell.com March Over the past month I had increasingly more issues of the tablet not charging properly and sometimes not waking upI called Dell service for the first time in Decabout these issuesThe problem was that I did not have paperwork about the purchase and the unique identifier number on the tablet was so tiny that it was unreadable, and even though I was 100% sure that I purchased the tablet as private instrument through my University's educational discount - which means Dell MUST have had my University email address (this is how educational discount is verified), they told me they could not find me in their systemThe service agent gave me some general advice, such as using the original charger (which I did exclusively!), but none of these fixed the problemIn February then the instrument would not turn on at all - I don't think it charges at all and the USB charger inlet in the tablet seems "lose"Meanwhile I ha
I do wish that I could leave stars , horrible horrible service!
I purchased a 15" Dell inspiron 2-in-in October, In July 2018, an issue developed that were SSD drive made noiseI called Dell technical support and one rep, tried to help on line to fix but without success! finally he wanted me ship the computer to repair I shipped the laptop by using the label who provided the FedEx drop station : I did even ask the store manager to double sealed the package .that was July 31, I also tracked the package and noticed it was delivered and acknowledged received on August 3,
Because I didn't hear anything from Dell end; so I called Dell one week later ; August 7, Surprise to me: the other end told me they haven't received my computer yet at the repair center; but was told they will look into and update me soonanother week lapsed no update no nothing from Dell ; I called back and they repeat : will update me very soon; at this time I start to worried something must wrong : On around August , that would be 3week later after Dell acknowledged receiveSomeone over the phone told me It seems my computer was missing; then this issue has handled by Dell so call case manager to investigate the incident another week past; I was told they can't find the computer and willing to offer a replacement (refurbished system; with the warranty carry on the original one - warranty expired in October- but at that time it's September)
I am tired to deal with this so I accept the offer(refurbished replacement) only upon one condition with one year extension warranty; Due to they refused to disclose manufacture date of the refurbished ; seems to me Dell has no confident on the quality of this product not mentioned the way I feel
At this time ; the advanced resolution group at Dell take over the case;
Make long story short ; the nightmare along with me until now (another investigation circle again ) ; Most ridiculous saying came out from the mouth of The person who handle this case kept saying Dell has received an empty without content but he give me the benefit of the doubt and willing to offer a replacement with carry on warranty of the original one ; I did ask him : why the person who received an empty box (assumed It is) but Dell has do nothing like initiated the investigation right away; I disagree what he said so I went to FedEx and proved the weight of the box definitely not empty: I felt the insult and argue this made him changed his mind to extend month warrantyTo be honest ! This is still unacceptable; I will not willing stop fight until fighting stopI want to continue to fight not only for my integrity but also poor management /customer service; what I am seeking is "fair" Dell has responsibilities for negligence and I deserved compensation as an innocent victim of this incident ; I have no computer to use and wasting so much valuable timeI didn't give up instead of hand writing to Dell's headquarter executive team 'I tried to awake the executive to concern three major factors of running a successful business:
Satisfaction of customer ; Quality control of product as well as well management ; Hopefully the head of execute team will rethinking with executive altitude at business operating standing pointToday; I totally disappointed by the result with changed ; after letters to the head of the executive team ; finally I realize that Dell doesn't care about the reputation and marketing emphasize durability and reliability just nonsense
This incident has made me hesitate and caused me to re-think the brand, which is unfortunate, coming from a loyal customer of years; In conclusion: Good by; Dell
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product:
"Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected."
Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using
My complaint is about my two recent orders from Dell.com
The orders numbers are *** and ***
I returned the laptops to Dell, and tracking numbers showed they were delivered successfully to Dell
However, I didn't receive my refunds after a weekMy hard earned money is not Dell's short term loan
I need my money back to support my family
On February 24, I called Dell because I was having problems with my computer not chargingI spoke with Mr*** ***I explained that I was having problem with my computer not chargingHe wanted me to connect the power cord to the computerI explained to him that it wasn't the power cord because I just purchased a new power cord a couple of days ago, He wanted me to connect the new cord anywayHe asked me to power up the computerI explained that the battery was very low, and the computer might cut off, so I power up the computerHe told me when the computer come on keep hitting the FbuttonI did what he askedNext, he told me to go down the list and find AC on that pageI told him that the AC on the page stated that the power cord wasn't detectedThen he told me to cut off the computerNext, he told me that he needed to check to see if it was a software problemI told him again that it wasn't a software problem because the computer was working fineHe insisted
I purchased a Dell Inspiron from Walmart on 3/5/I contacted Dell today to see if they find out why my laptop has been taking to minutes to populate a websiteI have contacted my internet provider *** *** and I have the fastest internet service they provide with no issuesI contacted *** about their Windows Edge browser and found no issuesDell said that I had limited warranty and it only covers the hardware until April5, The support department said I needed to speak with the software technical support teamAfter I explained to the software technical support person that my laptop was running slowBefore checking to see what the problem may beThe first this I was told was that I would have to pay for a softwareI said are you kidding me? If this laptop is having any software issues it came with the laptop that I haven't had daysI haven't done anything to cause the laptop to run slow, so why should I have to pay for anythingI d
My wife and I purchased a Dell Alienware gaming laptop, plus accessories, directly from Dell on December (date of receipt) at a cost of $5, I paid approximately $1,on my Vista card, and my wife financed the remaining $3,through Dell Financial ServicesMy portion was paid off immediately when the Dell charges appeared on my Vista statement; my wife, however, encountered predatory finance charges as she tried to pay off her portion of the chargesThat, in itself, was a problem for my wife, as she struggled to pay off her bills each month
My problem with Dell Incis that this elite gaming computer has had unresolved hardware/software issues ever since I received itI tried working with Dell/Alienware Support Staff to try and resolve these issuesAlthough I had done everything these experts requested of me, none were resolvedThe issues also did not disappear when I upgraded the gaming computer’s operating system from Windows Pro to Windows
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
I bought a pair of Bose headphones(order # ***) I never actually received product even though FEDEX tracking says it was delivered and signed by ***I don't know anyone by that name
I talked to three different Dell customer service reps about this and they all wanted me to file a police report before they can even ask FEDEX about what happenedThat didn't make any sense because 1) I don't know if it was stolen or not (the police require a sign of confirmation that no one can provide) and 2) it was a gift for someone w** lives in that address and I'm not physically in the delivery location anymore 3) I was supposed to receive the package, it didn't get here without any fault of my own, and now it's ME that has to do anything before Dell will even start doing anything about it?
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
I bought and returned a Dell laptop through Dell in late May My order number is *** On June I received an email form Dell Customer Care that the refund was completed As of July I still haven't received the refundNumerous calls to Dell get me switched between Customer Care and the Verification department (five times back and forth today) I keep being told that the account is on hold, but no one at Dell can tell me anything else, and they always refuse to let me speak with a manager So here I sit, out over $because Dell refuses to send the refund, even though they say ut was done
Dell sold me a defective Dell Precision 7710, and will not issue a refund nor replace the system with a system that works
I am a graphic and document designer, and having two monitors is critical to my jobIn an effort to have a reliable, high-end system, I purchased first a Dell Inspiron (which I realized was not heavy-duty enough), then purchased a Dell Precision (which I returned because Dell told me to return it because it did not work properly with my external monitors), purchased another Dell Precision (which order I cancelled because it was on backorder) and then purchased the system that I have been communicating with tech support about for several months now
My entire customer journey has been so long and convoluted (starting in September of 2016), that it's difficult to sort out all of the details, although I am willing to provide all emails and phone records associated with this request(See more details below.)
For context, I have been a Dell custome
I purchased a Dell Computer (Service Tag***) with Express Code ***I have wiped the computer three times to start freshThe operating systems runs at a snail pace, pauses, and freezes with minimal applications runningThe reason I purchased this computer is my last Dell Computer (Service Tag *** *** did the same thing and I thought it was something I did to cause this to happenThis is not the caseThe computer(s) do not represent the Dell product I have used in the pastthere are my fifth and sixth Dell computers I have purchased and used
In January I purchased a Dell Inspiron laptop computer During the next several months a few issues started to appearI called the technical support departmentAfter several attempts to fix the issue it was determined that the computer should be fixedI was given the option of using home authorized service or sending the computer back to Texas for repairI chose to sent the computer back to Texas as agreedUnfortunately, to my surprise the defective part was not in stockThey didn't know when it would be shipped or made available for this repair to be completedAfter going back and fourth for a week my mind was made up on trying to get this computer fixedI requested that I receive a new computer as they have no idea when they could complete the necessary repairsAs of today August 22, I've yet to hear back from Dell or my computer statusDuring this time I requested that I be given a full refund or authorize a replacement with the similar configuration as this computer
I bought a game console but it was called back by Dell at the beginning of MarchI contacted Dell and was told my refund will be processed in 8-business daysAnd days later, I got an email from Dell saying the refund will be processed within days
I am really unhappy about the extra long time to process my refund!
I have been on the phone numerous of times and a technical came out and my computer still is not fixedMy computer is under warrantyMy computer have been broke over months and still no help from DELLI need a new computerCase Number ***
I just want a replacement immediatelyI have been on the phone for hours trying to get this computer fixed and the girl couldn't get it workingI'm not putting any more effort into this computerThey need to send me a replacement!03/05/
I ordered 'Download Adobe Photoshop & Premiere Elements Student & Teacher Version" via Dell online chat on 9/1/This was the version of Adobe Photoshop recommended by the Dell Chat agentI could not register and use this product because Adobe requires proof you are a teacher or a student during thesoftware registration processA few Dell agents mentioned there should be a work around, there was notThis in itself seems odd, the work around
I have been trying to get a refund ($84.79) since 9/1/I have tried phone and chat sessions and have yet to have this resolved
Please help me obtain my LONG over due refundDue to Dells total lack of responsiveness I would prefer full refund of $credited back to my credit card
The Dell order number was ***Case number ***
I purchased a new computer (8/2015) last year that came pre-installed with Microsoft Office and Windows and had issues within two weeks of having itA technician changed the mother board on my new Dell desktop as this is what he said the problem was, and no sooner than he left my computer completely froze up and I could no longer get online and was not able to access windows as it asked for a new activation key as well as it had other internal issues I called and texted repeatedly asking to having it serviced of which they chose to send me the parts to install in my computer myselfI do not know anything about the internal components of computers and was not able to install these pieces as well as they sent me the wrong recovery drive for my computerI purchased this brand new so it still had a one year manufacturer warranty which involved onsite helpThey neglected to send anyone out and instead I felt like they were taunting me knowing I was asking just to have my Windows Activ
I purchased an LG TV from Dell for $dollars for my wifes birthdayWhen the TV arrived at the house days later, we were doing some minor construction in the room the TV was to goWhen the construction was completed, and days before my wife's birthday, we opened the box to find the TV had been sent to us with a broken screen and in unusualbe conditionDell would not replace the TV because the day warranty had elapsed by daysThe Return Supervisor would not escalate the call, repeatedly saying that she was as high up as customers were allowed to talkWe paid for a product and DELL did not supply us with that product, but kept our money
I purchased a Dell Venue tablet from Dell.com March Over the past month I had increasingly more issues of the tablet not charging properly and sometimes not waking upI called Dell service for the first time in Decabout these issuesThe problem was that I did not have paperwork about the purchase and the unique identifier number on the tablet was so tiny that it was unreadable, and even though I was 100% sure that I purchased the tablet as private instrument through my University's educational discount - which means Dell MUST have had my University email address (this is how educational discount is verified), they told me they could not find me in their systemThe service agent gave me some general advice, such as using the original charger (which I did exclusively!), but none of these fixed the problemIn February then the instrument would not turn on at all - I don't think it charges at all and the USB charger inlet in the tablet seems "lose"Meanwhile I ha
I do wish that I could leave stars , horrible horrible service!
I purchased a 15" Dell inspiron 2-in-in October, In July 2018, an issue developed that were SSD drive made noiseI called Dell technical support and one rep, tried to help on line to fix but without success! finally he wanted me ship the computer to repair I shipped the laptop by using the label who provided the FedEx drop station : I did even ask the store manager to double sealed the package .that was July 31, I also tracked the package and noticed it was delivered and acknowledged received on August 3,
Because I didn't hear anything from Dell end; so I called Dell one week later ; August 7, Surprise to me: the other end told me they haven't received my computer yet at the repair center; but was told they will look into and update me soonanother week lapsed no update no nothing from Dell ; I called back and they repeat : will update me very soon; at this time I start to worried something must wrong : On around August , that would be 3week later after Dell acknowledged receiveSomeone over the phone told me It seems my computer was missing; then this issue has handled by Dell so call case manager to investigate the incident another week past; I was told they can't find the computer and willing to offer a replacement (refurbished system; with the warranty carry on the original one - warranty expired in October- but at that time it's September)
I am tired to deal with this so I accept the offer(refurbished replacement) only upon one condition with one year extension warranty; Due to they refused to disclose manufacture date of the refurbished ; seems to me Dell has no confident on the quality of this product not mentioned the way I feel
At this time ; the advanced resolution group at Dell take over the case;
Make long story short ; the nightmare along with me until now (another investigation circle again ) ; Most ridiculous saying came out from the mouth of The person who handle this case kept saying Dell has received an empty without content but he give me the benefit of the doubt and willing to offer a replacement with carry on warranty of the original one ; I did ask him : why the person who received an empty box (assumed It is) but Dell has do nothing like initiated the investigation right away; I disagree what he said so I went to FedEx and proved the weight of the box definitely not empty: I felt the insult and argue this made him changed his mind to extend month warrantyTo be honest ! This is still unacceptable; I will not willing stop fight until fighting stopI want to continue to fight not only for my integrity but also poor management /customer service; what I am seeking is "fair" Dell has responsibilities for negligence and I deserved compensation as an innocent victim of this incident ; I have no computer to use and wasting so much valuable timeI didn't give up instead of hand writing to Dell's headquarter executive team 'I tried to awake the executive to concern three major factors of running a successful business:
Satisfaction of customer ; Quality control of product as well as well management ; Hopefully the head of execute team will rethinking with executive altitude at business operating standing pointToday; I totally disappointed by the result with changed ; after letters to the head of the executive team ; finally I realize that Dell doesn't care about the reputation and marketing emphasize durability and reliability just nonsense
This incident has made me hesitate and caused me to re-think the brand, which is unfortunate, coming from a loyal customer of years; In conclusion: Good by; Dell
I purchased a Dell laptop for school and now have broken plastic around the right hingeThis is said to be a known issue with the laptop and there are many similar cases even on their support forumsHowever Dell says the customer must pay for the repairIn the advertisement they claim that it was tested for 20,openings and closingsI haven't even opened and closed it for 10,times and it is in bad conditionThis is not something I expect form a company like DellThis is taken directly from their advertisement for the product:
"Call us excessive, but after twisting an Inspiron laptop's base and lid more than 25,times, we can assure you the parts inside are well protected."
Excessive with the zeroes in the number of tests maybe! Mine is not the only case where this has happened there are many others with the same complaintI'm wondering why Dell did not recall this laptop when they knew there was an issue with the design
I was sold a bad computer from staples,made by dell,it has a defective keyboard for the last months,I thought it was my internet service,have been back to the store times in a year,could have been more,but i,m not a good computer person,I was told that I could send it out and get it back in 4-days,I don,t want to do this,to much of an inconvience to me,I have enough of this,I was hoping dell could ship a new computer to staples,and let me exchange it,I hope this will make these people realize that they should put out a product worth buying,I have had other issues with this computer and had to bring it to staples to fix,and its a pain,if I wait to do what they want I will be without my computer for weeks,and paying for internet service i,m not using