To whom it may concern,
I recently tried to purchase a tv from Dell last week, a inch Sony x930e, for with an attached coupon that went with the purchase as a promotionThe purchase was placed on hold multiple times as the transaction was flagged by my bank as a fraudulent purchaseI contacted both ends, Dell and Chase, multiple times, to try and get this transaction to go through before the promotion endedHowever, this was unable to be accomplishedI was hoping the transaction was still on hold over the weekend, but whomever I spoke to last had cancelled the transaction, as I was hoping it would be on hold and I could resume at the beginning of the week which was sadly not the caseI left the situation at that and was prepared to continue to research tvs and purchase one at a later dateHowever, Dell emailed me early the following week, AFTER the promotion had ended, to try to re-solicit my business and to purchase the tv once againAfter speaking with an em
While I was traveling in US in August this year, I bought Alienware Rand Alienware laptop sleeve V2.0-on August 9, On August 25, 2018( China time)I came back to ChinaI turned on the computer, but half an hour later, its screen became lines like bar codeAt once I emailed my sales representative *** *** telling him what had happenedon August 26, 2018, I emailed ***’s manager (***)In the attachment were a picture of the screen and a short video to show what the problem isBefore I paid for the items, they gave me an immediate reply to my emails or cell calls; but after my payment, it was another story ( I just got one simple email from *** on August 28).I tried again and again to reach them, but no one emailed me or called me
I ordered a laptop computer in MayI told the person who helped me customize the computer that I would use it to play movies on DVDThe new computers do not come with an internal DVD player, but I was told that if I opened a credit account and paid for the computer that way, I would receive enough reward points to pay for the DVD playerThe computer cost a little mer than $
When the computer arrived, I tried to order the playerI was told that the rewards points were not available yetI tried to order the player in August, and was told the points for $had expired two days beforeI was never notified that the points were available before they expiredSo I contacted Dell Customer Care and was told that they would give me a coupon or gift card to cover the cost of the DVD player, which is less than $
The $coupon came todayIt cannot be used to purchase the DVD player without my buying something more expensive and paying the difference
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days
• On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days
• On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back
• On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
On the morning of 3/19/Dell.com advertised price for the item "Swiss Gear LEGACY Checkpoint Friendly Backpack - Fits Laptops with Screen Sizes up to 15.6-inch - Manufacturer part WA-7329-14F- Dell part A2881888" was $Within moments I added this item to my online shopping cart where the price then changed to $I contacted Dell.com sales via chat and was informed "As much as I want to provide you the promotional offer, it is already expiredWe missed itIf you will add it to your cart, our system will automatically update the current price."
I requested the advertised price of $be honored and was refusedThis is recorded in Dell chat incident ***
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep*** ***, ***, took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to *** for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number ***, out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted *** *** and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager ***, ***
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing
I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects
Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is *** And dell shipped this order by Fedex track num***.This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement
I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from *** The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me
On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
I had purchase a total of 650$ of Dell physical gift card a few years backI tried to purchase a laptop for my daughter for school using the gift card and its say card is invalidSo, I went to the gift card site to check the balance it says the gift cards are invalidI tried to get in touch with Dell Customer Service but there has been absolutely no helpI have been given the run around and have been transferred to various number within the organization with agents hanging up on me There have been agents who have lied to me that gift cards are valid only for daysThe card clearly says that the balance on the card never expiresI also tried to open the service request through online complaint only to get an answer back that they cannot helpI don't know whom should I contact, hence contacting you for help
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
Purchase extended warranty for my laptop for Dell customer service is refusing to repair my computer, and noted informationThey want to charge me parts and labor when its covered on warranty
On Friday, September 14th I purchased a laptop for my son who is away at college (Total price $537, order # *** )
While on the phone the Dell sales agent asked me if I wanted the Microsoft Office package $150) or would my son be getting it for free from his collegeSince my son is away on an island doing research, and he didn't mention getting free software, I said, "No, I don't think so, I better purchase it for him."
About hours later my son was able to call homeHe said his college provides the software for freeI immediately called Dell and was bounced from one line to another before finally being connected to an answering machine that said that department was closed for the remainder of the weekendSo, I sent an email to customer supportOn Monday, I received the following email: denying that they could remove the Microsoft Office package from my orderMy son never got an activation codeHe never downloaded or installed Microsoft Office from Dell and they are
I am very disappointed with Dell Computers and their technical support managersDell technical support will not send a new battery for the Alienware laptop that I bought for for my son, who is away to collegeMy son let me know that the battery quit working and that Dell will not cover the battery replacement even though the battery warranty had just expiredSo I called Dell and spoke with the supervisor, *** ***He told me that even though I spent over 3K on the laptop and a 4yr replacement warranty, the battery is only warranted for yearIt was just a few months past a year when the battery diedThe 4yr warranty does not cover the batteryEven though the warranty for the battery just expired, he told me that he was not authorized to send my son a replacement batteryHe also said that they were out of the battery for the Alienware 15, and that he was not authorized to order that battery for my sonI asked to speak with his boss, and he told me that his boss was not in
During a Dell service repair, Dell acknowledged ordering and installing a cheaper low-resolution screen for my laptop despite the fact that Dell's own records show that my laptop was equipped with a full HD (1920x1080) touchscreen (Dell P/N YDFDN - ASSEMBLY, LIQUID CRYSTAL DISPLAY, 13.3FHD, TSP, WTK, SECONDARY) After initially denying this in several emails and phone calls, Dell eventually acknowledged this fact in an email correspondence
Because the problem was discovered after the warranty had expired, Dell initially refused to correct their mistake, but eventually Dell offered a "50% refund on the total amount paid" in an email reply However, when I requested a quote,DELL REFUSED TO HONOR EVEN THIS AGREEMNT Also, in their emails they said that I had "failed to respond to their offer of 50%" when in fact I was ***never*** given a quote for this, despite requesting it several times Instead I was given a quote for ~31% off Further evidence of Dell's lack of good will is
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number '***' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
On Sept I placed on online orderMy order number is: ***From Sept 19, I have been attempting to cancel this orderIt is currently on "cancelation initiated" statusI have spoken to regular customer service reps and the cancelation department directly and they can not seem to fully cancel this orderThe Dell Financial Service (DFS) has placed a hold on the amount of the order, some $1,600, for this whole timeWhen I called DFS I was told the order was fulfilled according to their recordsI am frustrated by the front line Dell customer service associate, and the cancelation department not being able to fully cancel this order that has been in limbo since Sept
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize
A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed
Two weeks ago the lab top was corrupted and Windows reinstall
To whom it may concern,
I recently tried to purchase a tv from Dell last week, a inch Sony x930e, for with an attached coupon that went with the purchase as a promotionThe purchase was placed on hold multiple times as the transaction was flagged by my bank as a fraudulent purchaseI contacted both ends, Dell and Chase, multiple times, to try and get this transaction to go through before the promotion endedHowever, this was unable to be accomplishedI was hoping the transaction was still on hold over the weekend, but whomever I spoke to last had cancelled the transaction, as I was hoping it would be on hold and I could resume at the beginning of the week which was sadly not the caseI left the situation at that and was prepared to continue to research tvs and purchase one at a later dateHowever, Dell emailed me early the following week, AFTER the promotion had ended, to try to re-solicit my business and to purchase the tv once againAfter speaking with an em
While I was traveling in US in August this year, I bought Alienware Rand Alienware laptop sleeve V2.0-on August 9, On August 25, 2018( China time)I came back to ChinaI turned on the computer, but half an hour later, its screen became lines like bar codeAt once I emailed my sales representative *** *** telling him what had happenedon August 26, 2018, I emailed ***’s manager (***)In the attachment were a picture of the screen and a short video to show what the problem isBefore I paid for the items, they gave me an immediate reply to my emails or cell calls; but after my payment, it was another story ( I just got one simple email from *** on August 28).I tried again and again to reach them, but no one emailed me or called me
I ordered a laptop computer in MayI told the person who helped me customize the computer that I would use it to play movies on DVDThe new computers do not come with an internal DVD player, but I was told that if I opened a credit account and paid for the computer that way, I would receive enough reward points to pay for the DVD playerThe computer cost a little mer than $
When the computer arrived, I tried to order the playerI was told that the rewards points were not available yetI tried to order the player in August, and was told the points for $had expired two days beforeI was never notified that the points were available before they expiredSo I contacted Dell Customer Care and was told that they would give me a coupon or gift card to cover the cost of the DVD player, which is less than $
The $coupon came todayIt cannot be used to purchase the DVD player without my buying something more expensive and paying the difference
On 11/28/I purchased a Samsung TV from Dell.com and was guaranteed a $egift card within 10-days from the purchase date I contacted them on 12/and was told to wait a few more days, that I would have it within the days
• On 12/I called and used their chat customer service and was promised that I would have the card anytime and to wait a few more days
• On 12/I called again and was told that I would get the gift card within days At which point I asked for a rain check on another item that was on sale with them because I would have purchased it from them with the gift card I was told I would get a call back from a Manager within hours, I never got a call back
• On 12/I chatted with customer service again and was told that my gift card would be to me within 5-business days which would put it to me at worst 1/6/ I informed them that I would file a complaint with the Revdex.com if my issue was not resolved today They had a Manager call me and
On the morning of 3/19/Dell.com advertised price for the item "Swiss Gear LEGACY Checkpoint Friendly Backpack - Fits Laptops with Screen Sizes up to 15.6-inch - Manufacturer part WA-7329-14F- Dell part A2881888" was $Within moments I added this item to my online shopping cart where the price then changed to $I contacted Dell.com sales via chat and was informed "As much as I want to provide you the promotional offer, it is already expiredWe missed itIf you will add it to your cart, our system will automatically update the current price."
I requested the advertised price of $be honored and was refusedThis is recorded in Dell chat incident ***
I had requested a return and refund for the lemon of a laptop I was sent that has had a multitude of issues detailed in email correspondence between myself and the companyThe request was done within one year of purchasingThis is the second computer that has had numerous issues with it that I have received from them
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep*** ***, ***, took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to *** for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number ***, out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted *** *** and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager ***, ***
On 8/26/2016, I purchased Linksys WRT1900AC bundle deal which includes (1) Linksys WRT1900AC (2) BUFFALO 3TB external hard drive (3) dell promo e-gift card $ I received (1) and (2) about a week later via ground shippingHowever the package did not include (3) dell promo e-gift card of $So on 9/2/I contacted dell via Dell Chat service that I am missing $gift card and they said it will be sent via e-mail within 10-days from the date of purchaseSo I waited until 9/20, but still didn't receive the e-mailContacted dell chat again on 9/20/and the agent said it'll take 3-business days for them to send me the gift cardSo again I waited until 9/29/and contacted dell chat because I still haven't received the itemNow this time the agent told me I am not eligible for $gift card because the deal was ended on 8/25/2016, so I complained because I saw $gift card when I ordered and that is the reason why I purchased the itemSo the agent told me that she'l
I purchased a Dell Inspiron laptop 10/30/It had operation problems from its first delivery, and had to be repaired twiceAfter it was repaired, I then had an issue with the laptop's right screen side hingeThere was a clicking noise when opening and closing
I informed Dell that I wanted to replace it because of the previous problems with a similar issue, as well as the issues that had to be repairedA customer service agent of Dell told me that Dell would contact me shortly after I gave notice of the defects
Dell never contacted me, and just as I suspected would happen, the hinge broke and now I can't close my laptopAnd then I was informed by Dell that the hinge was not even covered by the warrantyIf Dell would have replaced the laptop with a new one like I requested, I would not have to now pay for repair and be without my laptop in which the content is very important
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is *** And dell shipped this order by Fedex track num***.This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement
I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from *** The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me
On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
I had purchase a total of 650$ of Dell physical gift card a few years backI tried to purchase a laptop for my daughter for school using the gift card and its say card is invalidSo, I went to the gift card site to check the balance it says the gift cards are invalidI tried to get in touch with Dell Customer Service but there has been absolutely no helpI have been given the run around and have been transferred to various number within the organization with agents hanging up on me There have been agents who have lied to me that gift cards are valid only for daysThe card clearly says that the balance on the card never expiresI also tried to open the service request through online complaint only to get an answer back that they cannot helpI don't know whom should I contact, hence contacting you for help
I ordered a TV that came with a $promo gift card I received the promo gift card in my email on 9/27/as advertised When I went to use it, I opened it up to get the code and it did not work I checked the balance on the card and it said there was only $available on it When I contacted Dell about it, they said they could not do anything about it because it was viewed (you have to view it in order to use it) I opened to use it on November When I checked the transaction history, charges were made totaling $both made on 10/3/ Dell customer support told me that since it has been opened and viewed, there is nothing they could do about it I tried to tell them that the fraudulent charges to the card were made a month and a half prior to me opening and viewing the gift card and they said that it did not matter They would not give me any more help in trying to investigate the fraudulent transactions and told me I was out of luck They should be able to s
Purchase extended warranty for my laptop for Dell customer service is refusing to repair my computer, and noted informationThey want to charge me parts and labor when its covered on warranty
On Friday, September 14th I purchased a laptop for my son who is away at college (Total price $537, order # *** )
While on the phone the Dell sales agent asked me if I wanted the Microsoft Office package $150) or would my son be getting it for free from his collegeSince my son is away on an island doing research, and he didn't mention getting free software, I said, "No, I don't think so, I better purchase it for him."
About hours later my son was able to call homeHe said his college provides the software for freeI immediately called Dell and was bounced from one line to another before finally being connected to an answering machine that said that department was closed for the remainder of the weekendSo, I sent an email to customer supportOn Monday, I received the following email: denying that they could remove the Microsoft Office package from my orderMy son never got an activation codeHe never downloaded or installed Microsoft Office from Dell and they are
I am very disappointed with Dell Computers and their technical support managersDell technical support will not send a new battery for the Alienware laptop that I bought for for my son, who is away to collegeMy son let me know that the battery quit working and that Dell will not cover the battery replacement even though the battery warranty had just expiredSo I called Dell and spoke with the supervisor, *** ***He told me that even though I spent over 3K on the laptop and a 4yr replacement warranty, the battery is only warranted for yearIt was just a few months past a year when the battery diedThe 4yr warranty does not cover the batteryEven though the warranty for the battery just expired, he told me that he was not authorized to send my son a replacement batteryHe also said that they were out of the battery for the Alienware 15, and that he was not authorized to order that battery for my sonI asked to speak with his boss, and he told me that his boss was not in
During a Dell service repair, Dell acknowledged ordering and installing a cheaper low-resolution screen for my laptop despite the fact that Dell's own records show that my laptop was equipped with a full HD (1920x1080) touchscreen (Dell P/N YDFDN - ASSEMBLY, LIQUID CRYSTAL DISPLAY, 13.3FHD, TSP, WTK, SECONDARY) After initially denying this in several emails and phone calls, Dell eventually acknowledged this fact in an email correspondence
Because the problem was discovered after the warranty had expired, Dell initially refused to correct their mistake, but eventually Dell offered a "50% refund on the total amount paid" in an email reply However, when I requested a quote,DELL REFUSED TO HONOR EVEN THIS AGREEMNT Also, in their emails they said that I had "failed to respond to their offer of 50%" when in fact I was ***never*** given a quote for this, despite requesting it several times Instead I was given a quote for ~31% off Further evidence of Dell's lack of good will is
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number '***' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
On Sept I placed on online orderMy order number is: ***From Sept 19, I have been attempting to cancel this orderIt is currently on "cancelation initiated" statusI have spoken to regular customer service reps and the cancelation department directly and they can not seem to fully cancel this orderThe Dell Financial Service (DFS) has placed a hold on the amount of the order, some $1,600, for this whole timeWhen I called DFS I was told the order was fulfilled according to their recordsI am frustrated by the front line Dell customer service associate, and the cancelation department not being able to fully cancel this order that has been in limbo since Sept
In around April 28, I ordered a Dell lab top from Dell Inc I called customer service to order directly from Dell and told the rep what I required and did not want a touch screen as it is another issue that may come up The model suggested was told that it does not have touch screen so the order was completed Received confirmation of order and I questioned why it would take up to days to receive it Was told that they were made in Texas and shipped to Canada which I did not realize
A few months after receiving the lab top whenever it went to sleep mode wifi connection would be lost and would have to reboot computer everytime that I was going to use my computerAfter numerous calls to Dell support they could not solve the problem and wanted me to ship the computer back to Texas I refused to ship it and a new screen was sent to a local third part IT shopThey installed the screen and problem was fixed
Two weeks ago the lab top was corrupted and Windows reinstall