I do not remember the month and year I bought my Dell laptop The Service Tag is *** Just like any other laptops, Dell installed a Winndows Operating System in it, and this Windows automatically update itself periodically I really never had a problem with its update until recently
The current problem is that it downloaded a .NET Application and other applications into my laptop, installed and executed them They caused bugs in my laptop that randomly jumped the cursor of the mouse and prevent my laptop from shutting down
I emailed Dell Technical Support, but they responded that they will charge me and offered me three different pricing options
The thing is that I really honestly did not thing wrong to my laptop The problem was that the Windows updated itself periodically and caused the bugs So, why does Dell charge me ?
On 08/24/I purchased a desk top computer from these people I received the computer in which it works just fine except for the CD-ROM / DVD player I've contacted the technical support team on their website and thus far they have not resolved the problem, and therefore leaving me with a computer that costed me $and this thing is turning out to be a lemon Plus the "tech Dept." doesn't seem to want to help me They keep calling me while I'm at work and obviously away from my machine which is at home I absolutely refuse to go out and spend extra money to have this issue fixed when it left their factory inoperative
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is *** She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded
On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named *** *** ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and *** indicated that "they are"I will paste that portion of the Chat Log into this complaint
The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the *** today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions
I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back
On 7/12/I purchased a Dell Inspiron directly from Dell online and received it on 7/15/ I set it up in my home on 8/7/and noticed that it ran very slowly and was "laggy" in general I have been using it for months and have not had the opportunity to contact support because I am extremely busy and frankly did not have hours to spend with tech support to resolve the issue
On 10/27/I found time to contact Dell regarding the issue They said it sounded like a "software issue" which was not covered by the warranty and insisted that I would need to purchase a technical warranty for $in order for them to look at the computer I purchased the warranty and was transferred to technical support in India I spoke to "***" who then took remote control of my computer After downloading some windows updates he then downloaded a BIOS driver from dell support I noticed the sequence numbers were different from those originally on my computerHe restarted the
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID *** and order number ***, for an Inspiron Desktop computer
Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.”
When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me
I called Dell on the phone number provided in the email and after minutes on hold abandoned the call
The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back
I called Dell again that afternoon and spoke with someone who claimed that the cr
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems
I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there,
This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
December 22, 2016: I purchased a Dell Gift Card online- the ONLY reason that I purchased this was to get a TV that was discountedDirectly after placing the order, I received notification that my item would not be delivered until February 4-14th
February 2017- I received an email stating there was a delay and that my item would not be delivered until February 20, While disappointed about an additional wait period, I opted to wait regardlessAbout a week following that email, I received another email from Dell, stating that my item would now be delayed until mid-MarchI was frustrated with the LONG delay- keep in mind that this was actually ordered in December, and opted to cancel my order
I then perused the web site for several days, as I now had a $gift card that I really had no use forAfter not being able to really find anything that I wanted, in addition to the fact that I worried that if I did order something, it may be two or more months before I’d actually rece
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.)
After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at ***Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with ***'s home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
I placed Order Number: *** (Dell Purchase ID: ***) on 10/4/for an XPS laptopWhen the laptop arrived, it was defective and would not turn onI reported this to Dell and they assured me a replacement laptop would be sent (Service Request Number ***)I returned the defective laptop but I have not received my replacement laptop
I have emailed Dell twice (10/24/and 10/25/17) with no responseI have paid the full amount of the laptop and still have not received a working laptop
I bought a Vizio 70" TV from Dell over a week agoI am supposed to receive two promo giftcards worth $and $dollarsThe Dell rep said I would receive them in daysThey were going to expedite them since my first order was messed up in their system and had to be canceled and I had to pay $dollars more on the reorderI was ok with that price change, because they would get me my giftcards fasterHowever, I have not received the giftcardsI want my giftcardsDell support has been lacking and I can't get customer service to help me
Dell Order#***
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information
Last time I called them about Dell Backup and Restore software that was recommended to me by
Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions
I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it
I do not remember the month and year I bought my Dell laptop The Service Tag is *** Just like any other laptops, Dell installed a Winndows Operating System in it, and this Windows automatically update itself periodically I really never had a problem with its update until recently
The current problem is that it downloaded a .NET Application and other applications into my laptop, installed and executed them They caused bugs in my laptop that randomly jumped the cursor of the mouse and prevent my laptop from shutting down
I emailed Dell Technical Support, but they responded that they will charge me and offered me three different pricing options
The thing is that I really honestly did not thing wrong to my laptop The problem was that the Windows updated itself periodically and caused the bugs So, why does Dell charge me ?
On 08/24/I purchased a desk top computer from these people I received the computer in which it works just fine except for the CD-ROM / DVD player I've contacted the technical support team on their website and thus far they have not resolved the problem, and therefore leaving me with a computer that costed me $and this thing is turning out to be a lemon Plus the "tech Dept." doesn't seem to want to help me They keep calling me while I'm at work and obviously away from my machine which is at home I absolutely refuse to go out and spend extra money to have this issue fixed when it left their factory inoperative
I have placed orders on dell.com, about after days, they told me need to cancel my order due to Compatibility issue with the laptop Battery, ok no problem, but, after days, I still not receive the refund, what happen?
On August 1, I purchased a Dell laptop computer for my wife that was delivered August 9th, Only to have a computer glitch thirty three (33) days after! The service code for Dells reference is *** She uses it to access the internet and for email The spyware program was taking one hour minutes to complete a scan that should take ten minutes I checked task manager and found that disk C was 100% used I have a Dell computer I purchased in November and its C drive is usually less than % with many more programs loaded
On September 11, I called Dell tech support After a few minutes the Dell representative decided that this was a software issue Since Dell said it was now a software issue it would cost me to fix the computer since the basic warranty only covers hardware On this date I was passed around to several Dell tech support employees and got the same answer I asked to speak to someone from Dell that was not a tech support employee to di
I have a very lengthy complaint I bought a Dell Inspiron on Jan 2, Anyway, the machine originally arrived broken on the side, which sliced my finger I alerted staff and their solution was for me to send it in for repair I said no thanks because I should have been given a brand new laptopI told them they shoudl just exchange it but they refused Anyway, months after buying the machine it had a failure error and something went wrong in the PC I shipped in the machine for repair and was told the hard drive failed Then they told me they replaced the charger when they did not bc it still had the same marker on it as when I sent it in I didn't need a new charger anyway, but they did write that they replaced it when they did not They did not fix the problem; they simply replaced parts That was not the issue to begin withThe issue was that something in its software or something kept making it so the machine would come up with an error code even after they put in a
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named *** *** ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and *** indicated that "they are"I will paste that portion of the Chat Log into this complaint
The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the *** today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions
I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
I ordered a computer from Dell’s official websiteBefore processing was completed, they, not me, canceled my order AFTER payment went throughMy money was NOT refundedI get an email telling me to call customer support, so I didI have contacted customer support over times now, with them doing nothingEven one time I called, they hung up on meOne time they told me to contact the bank because something was wrong with my cardSo I contact my bank, and there is not a problem on my endI really need my money back as I am a student and I need that moneyIt was over $1,that I was robbedPlease help me get my money back
On 7/12/I purchased a Dell Inspiron directly from Dell online and received it on 7/15/ I set it up in my home on 8/7/and noticed that it ran very slowly and was "laggy" in general I have been using it for months and have not had the opportunity to contact support because I am extremely busy and frankly did not have hours to spend with tech support to resolve the issue
On 10/27/I found time to contact Dell regarding the issue They said it sounded like a "software issue" which was not covered by the warranty and insisted that I would need to purchase a technical warranty for $in order for them to look at the computer I purchased the warranty and was transferred to technical support in India I spoke to "***" who then took remote control of my computer After downloading some windows updates he then downloaded a BIOS driver from dell support I noticed the sequence numbers were different from those originally on my computerHe restarted the
On Monday, November 27th (Cyber Monday) I received an email from Dell offering one-day-only special sales prices I followed the link and placed an order and received purchase ID *** and order number ***, for an Inspiron Desktop computer
Later that Monday I received an email from Dell saying “we haven’t been able to reach you to verify this order, so we’ve taken the precaution of cancelling on your behalf.”
When placing the order I had provided telephone numbers and an email address There were both live people and voicemail at both phone numbers and no one from Dell tried to contact me
I called Dell on the phone number provided in the email and after minutes on hold abandoned the call
The next morning I called Dell and followed the prompts to leave a voicemail message which assured me that I would hear back within hours I have never received any call back
I called Dell again that afternoon and spoke with someone who claimed that the cr
My husband purchased my Dell laptop for my birthday in May; he bought it at the beginning to make sure he had it in time for my birthday at the end of the month So for two weeks it sat unopened Once I did receive it for my birthday I started personalizing it by downloading the apps from the store that included with the laptop I began to have issues with the performance of the machine after doing so I called support and they said it was a virus and needed to pay almost as much as I just paid for it to get it repaired I decided to use an outside source to evaluate and resolve the issue After using the brand new laptop only once I began to have problems
I bought the computer for working between work and home so I bought a padded bag designed to carry the laptop safely and carefully After only two weeks of transporting I could no longer turn it on Luckly I had purchased the accidental damage policy and shipped it back to headquarters; two weeks without the laptop in my
I have bought lap tops from Dell for years always with in house service, there was some confusion this time, check on line chat and was reasured it was in house I cannot afford lap tops for each I buy for (a year) but based on Dell I should have so I can send one in not in house here but in house there,
This lap top that cost me twice what HP wanted and still does not work rightAs if the cache runs out mins in opeerating then have to rebootIf this is what Dells are now, everyone beware and buy HP
December 22, 2016: I purchased a Dell Gift Card online- the ONLY reason that I purchased this was to get a TV that was discountedDirectly after placing the order, I received notification that my item would not be delivered until February 4-14th
February 2017- I received an email stating there was a delay and that my item would not be delivered until February 20, While disappointed about an additional wait period, I opted to wait regardlessAbout a week following that email, I received another email from Dell, stating that my item would now be delayed until mid-MarchI was frustrated with the LONG delay- keep in mind that this was actually ordered in December, and opted to cancel my order
I then perused the web site for several days, as I now had a $gift card that I really had no use forAfter not being able to really find anything that I wanted, in addition to the fact that I worried that if I did order something, it may be two or more months before I’d actually rece
Dell advertised a refurbished monitor (model E2216H) on Black Friday at a deal price of $I placed an order for quantity (2) of this monitor and received confirmation emails from Dell affirming this purchase, including the correct model numberI am happy to provide screenshots and/or the original emails proving this pointUpon checking my order on the Dell website several days later, I noticed that the product model number had changed by Dell, and upon piof my items, I in fact received (2) different models of monitor than I had originally orderedWhich I cannot use, and would not have ordered, because I am physically unable to connect them to my computer (missing the needed ports, which are included on the model I originally ordered, of course.)
After spending minutes on the phone and chatting on the website with Dell representatives - connecting with LITERALLY different people in that timeframe - Dell was unwilling/ unable to make good on the original advertised
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at ***Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with ***'s home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
I placed Order Number: *** (Dell Purchase ID: ***) on 10/4/for an XPS laptopWhen the laptop arrived, it was defective and would not turn onI reported this to Dell and they assured me a replacement laptop would be sent (Service Request Number ***)I returned the defective laptop but I have not received my replacement laptop
I have emailed Dell twice (10/24/and 10/25/17) with no responseI have paid the full amount of the laptop and still have not received a working laptop
I bought a Vizio 70" TV from Dell over a week agoI am supposed to receive two promo giftcards worth $and $dollarsThe Dell rep said I would receive them in daysThey were going to expedite them since my first order was messed up in their system and had to be canceled and I had to pay $dollars more on the reorderI was ok with that price change, because they would get me my giftcards fasterHowever, I have not received the giftcardsI want my giftcardsDell support has been lacking and I can't get customer service to help me
Dell Order#***
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information
Last time I called them about Dell Backup and Restore software that was recommended to me by
Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions
I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I placed an order online for the Dell XPS and used discount code Save 12, Dell has not honored this Coupon
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it