I have initiated returns with dell since early DecemberI had contacted customer service to verify if a specific backpack would fit my laptopAs per customer service, they stated it would fit my laptopDell Reward points were used to purchase the backpackThe backpack arrived, and the laptop does not fit
I called Dell directly, and they agreed to accept a return, but would not honor the reward points used to purchase the backpackSo I would need to purchase the backpack full price, and they would not honor the price I paidI asked if they would at least apply the reward points later on to the purchase and credit the difference
They denied that option
Two days ago I purchased a download from Dell of Adobe Photoshop Elements Yesterday I spent hours on the phone with a tech in India, who said I had dirty wires, I needed a warranty, I needed a Microsoft udate...He said he would call me the next day, which he did and attempted to install Adobe again He couldn't install it so gave me another number I called this (they said it was advanced support) but he couldn't install it either He told me to call customer service when I said I wanted a refund I have now called several numbers, the last number I was given was Dell Life Insurance She suggested I call the Revdex.com I have now spent about a total of hours trying to resolve this issue I want my $refunded It is clear to me they have no intention of doing this and keep giving me new and useless numbers
Hello my name is *** *** and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I returned a printer as soon as I received it because it arrived much later that promised and I didn't need it any moreDell provided a return shipping label and I took package the same day to UPS (January 28, 2016)Because of a mistake Dell made on the return label, return shipping took longer than expectedDell received return on February I have documentation I have made numerous calls about a refundy most recent calls: called 2-refund promised in days, called on 2-promised in hours, again on 2-promised in hours I will now call every day until I receive a refund
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks
I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built)
In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
In December, I purchased a Dell XPS laptop from ***It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from ***, was no longer validDell did extend my Dell warranty by a few months
Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I purchased a television from Dell using their online ordering platformThe order was placed January with a projected delivery date of January 16, When the shipping date came, I waited at my home only to receive a call from the delivery company stating that they could not deliver on the dateI told the delivery company to return the product to the company since the future delivery date options were weeks awayI called Dell and informed them the product was going to be returned by the delivery companyIn the two weeks following, I reached out to Dell to find out if they received the returned package and they had received itI asked when the refund would be returned and they informed me in the next few business daysIt has now been one month since purchase and I have not received the refundI sent a follow up message todayThe order number that is in question is order number: ***As of today I still have a balance on my Dell preferred charge account and I am accrui
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
Purchase Inspiron on December 12, delivered December 17, Hard drive went out around January Dell shipped new computer, the 2nd computer shipped has speakers which do not work Contacted Dell after several hours could not fix and who agreed to send another computer Have spent around plus hours on the phone with customer service over the past days trying to get that computer
February 16, Talked to supervisor *** today and was cut off Called back talked to other agents and on hold now waiting for another supervisor because if you get cut off they have no way of connecting you with the person you were talking to so you have to tell the long story againToday 2/16/ I have talked to
***-Supervisor, ***, ***, ***, ***-tryed to be helpfulOn phone now for hours with no resolution just asked to speak to another supervisorTarun-Supervisor-says to expect follow up by Monday says to call Fed X about picking up first computer
I have a Dell U3515W monitor, purchased from The *** Store on Feb27th which recently stopped displaying imagesThis model has a year warranty which is clearly documented on Dell's product webpage The only mention of warranty on the box (which I still have) says to check Dell's websiteI contacted Dell multiple times about the issue and was constantly given a different story, at first they told me warranty service needed to be addressed by *** which was since they are just the seller and this is a manufacturer's warrantyThen they claimed I purchased it over years ago so the warranty was expired, but after I provided proof of the purchase they changed the warranty date to reflect years instead of They actively reduced my warranty in order to avoid repairing my monitor which was very close to expiration but still validI checked the date online when I started this process and it was still valid but now the date has changedEvery time I attemp
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
I had a warranty on my laptop and I was told in august of that it was going o expire in novemeber I was then told by the same person that because I couldn't ever get in touch with anyone at dell tech support that she was going to extend my warranty for months from Novemberi called tech support today and they told me very rudely that my warranty expired .....after going round in circles with the gentleman I asked times to speak to a supervisor and he stated that the supervisor would tell me the same thing that he just did which is that there is nothing that they can do unless I buy another warranty..the supervisor got on the phone with me and the only thing that he did was get me very upset and made me cry.....I then found out from my husband who bought the laptop that when he purchased ithe bought a year warrantyi then called tech support back a few minutes later and spoke to another person and I told her the whole story again so then she put me in touch with customer
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell
After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16)
I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things:
The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up
The ne
The problem is that I purchased a very costly product from Dell for my business, have it for days before software and hardware issues occur, send it in for repairs and a prolonged wait for backordered parts to arrive, only to have it returned with a corrupt solid-state drive, and now sitting on my shelf while waiting for a New Like-For-Like order # to be processed for the last weeks, beyond of their stated 10-business day turnaround time, with no explanation as to why the prolonged wait or when it will arrive
This is a Dell XPS QHD Touch 1TB SSD mainstream laptop which is a critical part of my business day-to-day operations and costing me time and money with no effective recourse on my part, or accountability on their part to anyone but themselves
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received
Order#***
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I ordered a pocket sized router from dell.comWhen I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%I then payed for it using Paypal and received a order confirmationMore than hours later, all of a sudden, I get a cancellation message from them with no further detailSo I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep)I still got a order confirmation, which nobody was able to explainInstead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me
I have initiated returns with dell since early DecemberI had contacted customer service to verify if a specific backpack would fit my laptopAs per customer service, they stated it would fit my laptopDell Reward points were used to purchase the backpackThe backpack arrived, and the laptop does not fit
I called Dell directly, and they agreed to accept a return, but would not honor the reward points used to purchase the backpackSo I would need to purchase the backpack full price, and they would not honor the price I paidI asked if they would at least apply the reward points later on to the purchase and credit the difference
They denied that option
Two days ago I purchased a download from Dell of Adobe Photoshop Elements Yesterday I spent hours on the phone with a tech in India, who said I had dirty wires, I needed a warranty, I needed a Microsoft udate...He said he would call me the next day, which he did and attempted to install Adobe again He couldn't install it so gave me another number I called this (they said it was advanced support) but he couldn't install it either He told me to call customer service when I said I wanted a refund I have now called several numbers, the last number I was given was Dell Life Insurance She suggested I call the Revdex.com I have now spent about a total of hours trying to resolve this issue I want my $refunded It is clear to me they have no intention of doing this and keep giving me new and useless numbers
Hello my name is *** *** and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I returned a printer as soon as I received it because it arrived much later that promised and I didn't need it any moreDell provided a return shipping label and I took package the same day to UPS (January 28, 2016)Because of a mistake Dell made on the return label, return shipping took longer than expectedDell received return on February I have documentation I have made numerous calls about a refundy most recent calls: called 2-refund promised in days, called on 2-promised in hours, again on 2-promised in hours I will now call every day until I receive a refund
I ordered a laptop from Dell on 9/On the day it was due to be delivered, Dell requested that it be sent back to them with no explanation to meI had to call them to see what was going onThey placed a new order for me, which meant I would have to wait another three weeks
I asked them if I could buy the computer that was supposed to be sent to me, which they said I could not because it was considered refurbishedInstead, they were going to build a new oneI spoke to various customer service reps (CSRs) who told me various "stories", including it was being sent out in three to five days, it was being sent out the next day, or it was already shipped (despite order tracking saying it hadn't even been built)
In the meantime, I received a coupon for %off the purchase for any order in OctoberSince my new order date was in October, I called and said I would like the discountThey said they could not do that unless I cancelled and re-ordered the laptopSince it was only a
On July 28th I placed an order for a inch Alienware Laptop I did this via the online chat I used three payment methods a Dell gift card for $(my birthday present from my husband), a dell preferred account, and a credit card I informed the dell sales associate that we recently moved so the billing address on my credit card was different from my shipping address so they needed to ensure they put the correct address or the transaction would not go through It was due to be delivered by August I eagerly check my status of my laptop every day to see when it will ship when to my surprise one day when I check the order says canceled So I am now confused and I call dell to see why my order was canceled with no notice It was because they didn’t process the billing address correct so it was denied by the bank because of the incorrect billing address I was told that my gift card was never charged because they only charge you when the item ships so to go ahead and
In December, I purchased a Dell XPS laptop from ***It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from ***, was no longer validDell did extend my Dell warranty by a few months
Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I purchased a television from Dell using their online ordering platformThe order was placed January with a projected delivery date of January 16, When the shipping date came, I waited at my home only to receive a call from the delivery company stating that they could not deliver on the dateI told the delivery company to return the product to the company since the future delivery date options were weeks awayI called Dell and informed them the product was going to be returned by the delivery companyIn the two weeks following, I reached out to Dell to find out if they received the returned package and they had received itI asked when the refund would be returned and they informed me in the next few business daysIt has now been one month since purchase and I have not received the refundI sent a follow up message todayThe order number that is in question is order number: ***As of today I still have a balance on my Dell preferred charge account and I am accrui
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
Purchase Inspiron on December 12, delivered December 17, Hard drive went out around January Dell shipped new computer, the 2nd computer shipped has speakers which do not work Contacted Dell after several hours could not fix and who agreed to send another computer Have spent around plus hours on the phone with customer service over the past days trying to get that computer
February 16, Talked to supervisor *** today and was cut off Called back talked to other agents and on hold now waiting for another supervisor because if you get cut off they have no way of connecting you with the person you were talking to so you have to tell the long story againToday 2/16/ I have talked to
***-Supervisor, ***, ***, ***, ***-tryed to be helpfulOn phone now for hours with no resolution just asked to speak to another supervisorTarun-Supervisor-says to expect follow up by Monday says to call Fed X about picking up first computer
See case #***
This is still unresolved
I have a Dell U3515W monitor, purchased from The *** Store on Feb27th which recently stopped displaying imagesThis model has a year warranty which is clearly documented on Dell's product webpage The only mention of warranty on the box (which I still have) says to check Dell's websiteI contacted Dell multiple times about the issue and was constantly given a different story, at first they told me warranty service needed to be addressed by *** which was since they are just the seller and this is a manufacturer's warrantyThen they claimed I purchased it over years ago so the warranty was expired, but after I provided proof of the purchase they changed the warranty date to reflect years instead of They actively reduced my warranty in order to avoid repairing my monitor which was very close to expiration but still validI checked the date online when I started this process and it was still valid but now the date has changedEvery time I attemp
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
I had a warranty on my laptop and I was told in august of that it was going o expire in novemeber I was then told by the same person that because I couldn't ever get in touch with anyone at dell tech support that she was going to extend my warranty for months from Novemberi called tech support today and they told me very rudely that my warranty expired .....after going round in circles with the gentleman I asked times to speak to a supervisor and he stated that the supervisor would tell me the same thing that he just did which is that there is nothing that they can do unless I buy another warranty..the supervisor got on the phone with me and the only thing that he did was get me very upset and made me cry.....I then found out from my husband who bought the laptop that when he purchased ithe bought a year warrantyi then called tech support back a few minutes later and spoke to another person and I told her the whole story again so then she put me in touch with customer
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell
After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16)
I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things:
The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up
The ne
The problem is that I purchased a very costly product from Dell for my business, have it for days before software and hardware issues occur, send it in for repairs and a prolonged wait for backordered parts to arrive, only to have it returned with a corrupt solid-state drive, and now sitting on my shelf while waiting for a New Like-For-Like order # to be processed for the last weeks, beyond of their stated 10-business day turnaround time, with no explanation as to why the prolonged wait or when it will arrive
This is a Dell XPS QHD Touch 1TB SSD mainstream laptop which is a critical part of my business day-to-day operations and costing me time and money with no effective recourse on my part, or accountability on their part to anyone but themselves
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received
Order#***
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I ordered a pocket sized router from dell.comWhen I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%I then payed for it using Paypal and received a order confirmationMore than hours later, all of a sudden, I get a cancellation message from them with no further detailSo I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep)I still got a order confirmation, which nobody was able to explainInstead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me