There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it
When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork
Since this date, I have not had a properly functioning laptop for more than a week or two at a time
I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues
Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original
The original Service Tag was
With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status
None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it
I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer
Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced
Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On 4/5/I purchased a Samsung TV from Dell Order #*** This order included a $Promotional Gift Card to be issued at a later date I received the Gift Card on 4/18/2016, but the amount received was $ $less than the order, I placed online, stated I would receive I have made repeated calls to Dell, been put on hold for over an hour, and then cut off and transferred to another line where I was again put on hold
I sent back a laptop to get a full refund after issues with it immediately out of the box I have returned said laptop and have had it returned by the 25th of April I have had to call back/online chat over times easily and still have yet to get my refund Every time I call I get some tech support located over seas that is unable to give me a reasonable estimate of when my refund it coming I keep being told it's on it's way So I called there federal tech support and lo-and behold I get someone who speaks English They were able to let me know my request is all messed up and that the people doing it must be new as they had no idea what they are doing I am still without a refund and this was to a debit card so I cannot even contact the credit card company to have this pulled and refunded Dell has been nothing but a nightmare to deal with It sickens me that this company whom I used to recommend to everyone will jerk around a customer like this
I purchased my laptop in November of and the paint on the keys is already coming off I tried to contact Dell today about it but couldnt get a resolution since I was transferred thru chat to the "wrong" places and hung up on both times I called Dell I have asked for supervisors and no one ever gets one I saved the chat as proof of how I was treated and what was said I paid almost $for this laptop and the paint shouldnt be coming off the keys
I have Dell Inspiron models All in One computers One at home and one in my office Both computers did the latest automatic update that we have no choice about and BOTH computers will not come back on once the update says it is restarting the computer Both computers are less than a year old Dell says an update isn't the issue but the motherboard died on my office computer If the update they did isn't responsible for NEITHER computer coming back on after the update than what it is? Everything was running fine, automatic update happens and then both computers will not restartThere is no other explanation other than the update causing the issue considering the computers were bought at the same time and are in different locations and on different internet services They aren't even used the same amount of hours One is only used a few hours a week Tech support says there is nothing else they can do except make me pay to replace the motherboard This isn't righ
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag ***) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long
After being told by Dell Tech Concierge that I needed to update the Windows program on my desktop computer (a Dell Dimension purchased from Dell in 2003) to at least a Windows 7, I was sold Microsoft Windows 7, Office Home & Student and McAfee Antivirus as new products to accomplish the recommended updateI received these items in mid March of this yearAt the time these products were ordered, I was advised that even though I had an active Dell Concierge contract on this computer, that I would need to contact a local technician to install these itemsRecently I learned the cost of having the items installed would be almost as much as the $that I paid for the productsAt that point I concluded that installing the items was not a reasonable optionYet when I contacted Dell about returning them I was advised as to their day return policy, a pollcy that, yes, I can now read but that was not indicated on the order invoice or order confirmation Today I talked w
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $
fedex tracking ***
thank you,
***
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure
Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair
The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation
Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time
I will never recommend a Dell produ
dear sir
I bought dell computer latitude only a few months agoThis computer design has heating problem by design.Aft6er a few months it slows down and most time it does not functionTHIS REQUIRES to be fixed by additional dollars or has to be dumpedTHIS design should be barred or clearly described before purchase no other computer company has this problem hence the this design does not meet common business requirements and for selling this faulty design problem they should be fined and stopped for selling this computer
I GET THE FEELING THIS ALL THESECOMPUTER HARDWARE AND SOFTWARE VENDORS ARE SELING PRODUCRTS WITH AL KIND OF FLAWED DESIGNBUT GOVT AND OUTFIT
LIKE YOUR GET PAID GY VENDORS THERE IS NO PLACE SELECTED BY GOVT TO AIR COMPLAINSMAN SHOULD LOSE ALL BUT DIGNITY OF HIS SELF SO THEY CAN CONSIDERED HUMAN WE ARE FORCED TO USE YOUR OUTFIT , THIS IS TRILLION DOLLAR INDUSTRY AND GOVT IS OVERSEEING THE ILLEGAL PROBLEMS CAUSED BY VENDORS
I ordered games(Lego Marvel Avengers for the Nintendo 3DS system) within the time frame of a promotion they were advertising dollar electronic gift certificates for the productI have only received one even though they have admitted faultI am constantly being looped through customer service with only apologies and no resolutionThis has been going on for about a monthThe items were purchased late January and the certificates are supposed to arrive via email by days
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case (***) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
I have placed, and get confirmation on 7/26/ Dell email me saying order will be delay on 8/1/ I got another email on 8/4/that my order will be delay again, and I need to contact the notification department I talk to the notification department, and get another email saying order has been confirmed again I have been order from Dell a few times before, and this never happened to me I have feeling this is something unusual On next day 8/5/16, I check my order online, and my order got cancel without any notification I called Dell, and they told me your order got canceled on 7/ I am not sure that is cause of the sale rep or the nature of company This is very dishonest action to the customer
There was a deal going on awhile back with the new GTX 10XX pascal series, and it involved with purchase of a card or laptop with one in it you would get oneWell I wanted to check and make sure everything was good and I met the requirements and even asked the employees repeatedly if I was going to get the game they said yes, and this was officially launch day when purchasedI receive my laptop after almost four weeks of them not telling me anything and I message them again and ask how do I get gears of war it is supposed to come with it, and after hours of customer service talking mazes they ensure me that I will receive it upon three more weeks of waiting I do not know what for but whatever ok I do itNow after me waiting a two months they are saying that its to late and they where limited and all kinds of other thingsOne of the deciding factors was the game coming with it why I asked and made sure and continued to ask
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it
When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork
Since this date, I have not had a properly functioning laptop for more than a week or two at a time
I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues
Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original
The original Service Tag was
With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status
None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
About months ago (rough estimate) I placed an online order with Dell for a desktop computer, a LED TV and some softwareDell send the wrong computer, they sent me a whole white computer when both the ad and my order states it should be blackI complained to Dell about this numerous times and still no resolution, they tried to bribe me with $to keep the white computer but I refusedDell then agreed to send me a return mailer , I am still waiting on this and dell continues to bill me for it
I was then told I would have my TV on October 10, and to this date I have not yet received the tvDell keeps coming up with different excuses as to why I haven't received the TV on October 10, as promisedThey do continue to call me several times a day as well as emails telling me they have not received the computer back even though I haven't received the return mailer
Also, I experienced some technical issues with my laptop and when I called tech support as I am supposed
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced
Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
My business purchased brand new computers from Dell and the 5th one is defective After sending it back to them for repairs twice; with no sign of the computer being fixed, I am now told that I can return it yet again for repairs and then if it still isn't fixed I will be able to exchange it for a refurbished computer I don't think it's fair to be given a refurbished computer when I purchased a new one; albeit defective I purchased brand new, therefore the replacement should be brand new I had spoken to several customer service representatives and they all told me different things It wouldn't surprise me if this is how they play their game so no one can catch them peddling defective productsIt was not very easy to get through to someone and I have documents supporting the entire ordeal I am quite angry and at this point, I just want my money back I am trying to run a business here and have already wasted too much time on this situation
On 4/5/I purchased a Samsung TV from Dell Order #*** This order included a $Promotional Gift Card to be issued at a later date I received the Gift Card on 4/18/2016, but the amount received was $ $less than the order, I placed online, stated I would receive I have made repeated calls to Dell, been put on hold for over an hour, and then cut off and transferred to another line where I was again put on hold
I sent back a laptop to get a full refund after issues with it immediately out of the box I have returned said laptop and have had it returned by the 25th of April I have had to call back/online chat over times easily and still have yet to get my refund Every time I call I get some tech support located over seas that is unable to give me a reasonable estimate of when my refund it coming I keep being told it's on it's way So I called there federal tech support and lo-and behold I get someone who speaks English They were able to let me know my request is all messed up and that the people doing it must be new as they had no idea what they are doing I am still without a refund and this was to a debit card so I cannot even contact the credit card company to have this pulled and refunded Dell has been nothing but a nightmare to deal with It sickens me that this company whom I used to recommend to everyone will jerk around a customer like this
I purchased my laptop in November of and the paint on the keys is already coming off I tried to contact Dell today about it but couldnt get a resolution since I was transferred thru chat to the "wrong" places and hung up on both times I called Dell I have asked for supervisors and no one ever gets one I saved the chat as proof of how I was treated and what was said I paid almost $for this laptop and the paint shouldnt be coming off the keys
I have Dell Inspiron models All in One computers One at home and one in my office Both computers did the latest automatic update that we have no choice about and BOTH computers will not come back on once the update says it is restarting the computer Both computers are less than a year old Dell says an update isn't the issue but the motherboard died on my office computer If the update they did isn't responsible for NEITHER computer coming back on after the update than what it is? Everything was running fine, automatic update happens and then both computers will not restartThere is no other explanation other than the update causing the issue considering the computers were bought at the same time and are in different locations and on different internet services They aren't even used the same amount of hours One is only used a few hours a week Tech support says there is nothing else they can do except make me pay to replace the motherboard This isn't righ
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag ***) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long
After being told by Dell Tech Concierge that I needed to update the Windows program on my desktop computer (a Dell Dimension purchased from Dell in 2003) to at least a Windows 7, I was sold Microsoft Windows 7, Office Home & Student and McAfee Antivirus as new products to accomplish the recommended updateI received these items in mid March of this yearAt the time these products were ordered, I was advised that even though I had an active Dell Concierge contract on this computer, that I would need to contact a local technician to install these itemsRecently I learned the cost of having the items installed would be almost as much as the $that I paid for the productsAt that point I concluded that installing the items was not a reasonable optionYet when I contacted Dell about returning them I was advised as to their day return policy, a pollcy that, yes, I can now read but that was not indicated on the order invoice or order confirmation Today I talked w
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $
fedex tracking ***
thank you,
***
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure
Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair
The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation
Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time
I will never recommend a Dell produ
dear sir
I bought dell computer latitude only a few months agoThis computer design has heating problem by design.Aft6er a few months it slows down and most time it does not functionTHIS REQUIRES to be fixed by additional dollars or has to be dumpedTHIS design should be barred or clearly described before purchase no other computer company has this problem hence the this design does not meet common business requirements and for selling this faulty design problem they should be fined and stopped for selling this computer
I GET THE FEELING THIS ALL THESECOMPUTER HARDWARE AND SOFTWARE VENDORS ARE SELING PRODUCRTS WITH AL KIND OF FLAWED DESIGNBUT GOVT AND OUTFIT
LIKE YOUR GET PAID GY VENDORS THERE IS NO PLACE SELECTED BY GOVT TO AIR COMPLAINSMAN SHOULD LOSE ALL BUT DIGNITY OF HIS SELF SO THEY CAN CONSIDERED HUMAN WE ARE FORCED TO USE YOUR OUTFIT , THIS IS TRILLION DOLLAR INDUSTRY AND GOVT IS OVERSEEING THE ILLEGAL PROBLEMS CAUSED BY VENDORS
I ordered games(Lego Marvel Avengers for the Nintendo 3DS system) within the time frame of a promotion they were advertising dollar electronic gift certificates for the productI have only received one even though they have admitted faultI am constantly being looped through customer service with only apologies and no resolutionThis has been going on for about a monthThe items were purchased late January and the certificates are supposed to arrive via email by days
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case (***) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
I have placed, and get confirmation on 7/26/ Dell email me saying order will be delay on 8/1/ I got another email on 8/4/that my order will be delay again, and I need to contact the notification department I talk to the notification department, and get another email saying order has been confirmed again I have been order from Dell a few times before, and this never happened to me I have feeling this is something unusual On next day 8/5/16, I check my order online, and my order got cancel without any notification I called Dell, and they told me your order got canceled on 7/ I am not sure that is cause of the sale rep or the nature of company This is very dishonest action to the customer