On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: *** Service Tag: ***Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA#*** using a shipping label with Purolator PIN# *** that DELL provided This was done as instructed around Feb 6th
This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # *** Service Request ***" and promised to update me within hoursThe agent was "*** ***" email "***_***
hello,
issue is simpleMY hdd of my lap was diagnostic to be badA replacement was sentAfter following the instruction, it failed during windows installation which then I spent two more customer calls trying to set up a USB boot disk which after hours still failed to install windows
I spent money to purchase an USB drive as none was provided by DELL plus I had to borrow my work lap top, plus hours of trying to install the file that Dell wanted me to installEven the customer support agent tried to install the file remotely and was able to do so after multiple tries and spending almost hours Which then I was still not able to install the OS onto he lap top
This is by far the worst technical support I ever received where you have the customer do most of the work, have to purchase an USB, found another lap topUsually when something fails, the store replacement policy does not require this type of customer involvement
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow
A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
Purchased a brand new computer from DELL Computer system did not work Contacted them and had it sent in It was partially repaired The main problem was fixed which was that the computer NEVER turned on, but when it was returned, the disc drive isn't working I am paying on a computer that has never been fully functional and was refurbished before I could even use it I contacted them again via the email that was sent to me to respond if I had any issues There were has been no response I put in another request and got an automatic response to call in I called and was disconnect Then I called again and was on hold too long and wasn't able to get through I am beyond frustrated with the customer service and this product
I ordered a new AC adapter for my laptop on 12/21/ Dell estimated that it would be delivered on or before 12/23/ They had not shipped it by 12/so I called them on 12/ Dell told me it was backed ordered, but they would escalate it and send me an email by the next day They did not, so I called them on 12/ They said it is out of stock, but they would assign an case manager to the case and they would call me within days They did not I called them again when the time had expired and asked to speak with a supervisor Dell's customer service spent an hour transferring me from department to department, they would not actually listen to me, the all said they couldn't help me, and every single rep refused to let me speak to a supervisor Two reps hung up on me, and one of those actually called me an "old woman" before she hung up Someone did finally have a supervisor call me back, he told me the part was out of stock until March, but there is a compatible AC ad
I bought a Dell laptop and it was slow from day I tried everything that I knew to fix it, and one day I decided to remove the Mcaffee virus scan in hopes that fewer programs running in the background would helpI know the program was slowing down the laptop because the laptop would stop to load and open Mcaffee windows and scansBy doing this it made all videos streamed or downloaded to run in slow motion until they came to a complete stop and the sound didn't work on the laptop at allI contacted Dell and the laptop was still new enough that I got the video problem fixed under warrantyBut it was still slow so I told the technician that I was working with and he gave me a number to callSo they sent me to the software department and they told me software is not under warrantyI was sold a defective product and when I brought this to their attention they said I have to pay them to get what I should have gotten when I paid for the laptopI never received a quality product that
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
I have ordered a laptop and Dell cancel it, at midnight saying I cancel it or my *** rejected the charge
I never canceled my order nor I am awake at midnight I emailed *** and they responded there is not decline to Dell The the charge Dell initiated when I ordered still pending with $ -
Dell Can not say in the email either I cancel or my credit card declined That can be checked 100% They should say the truth
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy crs are ***), (***), (***), (***), (***), (***), and (***)Please feel free to review my past dollars spent with your company
On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O*** with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
My personal information at Dell has been compromised and Dell will not admit the problem or respond with any action to explain or correct it I am attaching a PDF of the problem with my unsuccessful communications with Dell Other people I know that purchased a Dell computer recently have experienced the same problem that I have suffered
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product
On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning
On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution
On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product
On 10/14/I contact Dell to fix the prob
I purchased a laptop from Dell and I am still under warranty but they refuse to repair my laptop that is damaged as a result of faulty construction on their endThe hinge on the dell inspiron series has a widespread failure rate and has broken for many consumers including myselfA quick google search will result in hundreds of accounts of the laptop hinge breaking without any excessive force and useI myself was closing my laptop with force when the hinge snappedThis is unacceptable and Dell refuses to repair my laptop saying that it is not covered under my warranty which I still have for more monthsThey claim this is not their fault but I can guarantee you this is a flaw in their laptop designThis is an issue for many users with the same laptop
This is my second complaint for the same issue In February I filed a Revdex.com complaint about a computer that was clearly defective, as it was having the same issue over and over again We had paid for the extended warranty for this computer, and were repeatedly asked to send it in for service, leaving us without a computer After a great deal of effort with Dell's escalation department, I was finally connected to the senior supervisor, *** *** He asked that I give Dell one more opportunity to fix the computer, and told me over the phone that if I agree to this and the issue happens again, he will replace the computer with a new one I agreed to his terms, and asked for an email address to contact him directly should the need arise Dell fixed the computer, and six months later the exact same issue arose I contacted *** directly under the assumption that he would honor our agreement, but he claimed to have never spoken to me and told me Dell would not replace the comp
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
I purchased a laptop from DELL which was delivered in Jan of Problems with this laptop led to the opening of Dell ProSupport Service Request: *** Service Tag: ***Unable to resolve the problem DELL sent a new laptop as replacement and requested that the malfunctioning laptop be returned via their agent Purolator under the return material authorization RMA#*** using a shipping label with Purolator PIN# *** that DELL provided This was done as instructed around Feb 6th
This month, May I had a problem with the replacement laptopI contacted Dell and was denied service because on their record showed there is a pending exchange meaning I did not return the defective laptopSince that day I have been waiting on Dell to resolve this issueTwelve days ago an agent at DELL opened "Exchange for CCI to trace Service Tag # *** Service Request ***" and promised to update me within hoursThe agent was "*** ***" email "***_***
hello,
issue is simpleMY hdd of my lap was diagnostic to be badA replacement was sentAfter following the instruction, it failed during windows installation which then I spent two more customer calls trying to set up a USB boot disk which after hours still failed to install windows
I spent money to purchase an USB drive as none was provided by DELL plus I had to borrow my work lap top, plus hours of trying to install the file that Dell wanted me to installEven the customer support agent tried to install the file remotely and was able to do so after multiple tries and spending almost hours Which then I was still not able to install the OS onto he lap top
This is by far the worst technical support I ever received where you have the customer do most of the work, have to purchase an USB, found another lap topUsually when something fails, the store replacement policy does not require this type of customer involvement
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow
A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
there is no description on the dell website for the alienware amplifer that states it is only approved for dell video cards
A Dell sales representative promised in writing via chat that Dell would ship a recovery stick for the operating system on a new laptop purchase if I called with my order number after the purchaseI called as soon as the order number was received and received an email saying my request was denied
I purchased a dell laptop in January, Since I purchased it, it has been plagued incessantly with problem after problemFirst it was with power drainage, then webcam issues, then network connectivity, then system speed, among othersI communicated with Dell via email each time a problem arose, and they tried helping me each timeHowever, the issues were never fully resolved, and were continuously ongoingI sent in my computer to their depot, and the issues were not fixedThey even sent a technician out to my location twiceEach time the technician did what he could, but again, the issues were never fully resolvedThe last time the technician came out, he installed a new system into the computer, but the laptop didn't recognize it and at this point it is completely unusable, it will not even power upWhen I told this to Dell, they refuse to recognize the fact that the computer is broken and unusable and they keep on insisting that another senior technician could help, when
Purchased a brand new computer from DELL Computer system did not work Contacted them and had it sent in It was partially repaired The main problem was fixed which was that the computer NEVER turned on, but when it was returned, the disc drive isn't working I am paying on a computer that has never been fully functional and was refurbished before I could even use it I contacted them again via the email that was sent to me to respond if I had any issues There were has been no response I put in another request and got an automatic response to call in I called and was disconnect Then I called again and was on hold too long and wasn't able to get through I am beyond frustrated with the customer service and this product
I ordered a new AC adapter for my laptop on 12/21/ Dell estimated that it would be delivered on or before 12/23/ They had not shipped it by 12/so I called them on 12/ Dell told me it was backed ordered, but they would escalate it and send me an email by the next day They did not, so I called them on 12/ They said it is out of stock, but they would assign an case manager to the case and they would call me within days They did not I called them again when the time had expired and asked to speak with a supervisor Dell's customer service spent an hour transferring me from department to department, they would not actually listen to me, the all said they couldn't help me, and every single rep refused to let me speak to a supervisor Two reps hung up on me, and one of those actually called me an "old woman" before she hung up Someone did finally have a supervisor call me back, he told me the part was out of stock until March, but there is a compatible AC ad
I bought a Dell laptop and it was slow from day I tried everything that I knew to fix it, and one day I decided to remove the Mcaffee virus scan in hopes that fewer programs running in the background would helpI know the program was slowing down the laptop because the laptop would stop to load and open Mcaffee windows and scansBy doing this it made all videos streamed or downloaded to run in slow motion until they came to a complete stop and the sound didn't work on the laptop at allI contacted Dell and the laptop was still new enough that I got the video problem fixed under warrantyBut it was still slow so I told the technician that I was working with and he gave me a number to callSo they sent me to the software department and they told me software is not under warrantyI was sold a defective product and when I brought this to their attention they said I have to pay them to get what I should have gotten when I paid for the laptopI never received a quality product that
We returned items and requested a refund for the items over months ago and nothing has been resolved We have left numerous emails & phone calls with a number of people at Dell & still have not received our refund We have dealt with Dell in the past and was never more dissatisfied with their service We will not be dealing with Dell ever again but we would appreciate receiving our refund for those items returned We are a public school with limited resources and this has put a strain on completing our Technology Program Thank you for your assistance in this matter
I have ordered a laptop and Dell cancel it, at midnight saying I cancel it or my *** rejected the charge
I never canceled my order nor I am awake at midnight I emailed *** and they responded there is not decline to Dell The the charge Dell initiated when I ordered still pending with $ -
Dell Can not say in the email either I cancel or my credit card declined That can be checked 100% They should say the truth
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy c
rs are ***), (***), (***), (***), (***), (***), and (***)Please feel free to review my past dollars spent with your company
On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O*** with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
My husband purchased a laptop from Dell through Dells military members websiteA few months after having this laptop it failed to function properly I turned it on and the screen had a strange black curve in the right hand cornerFrom that point it began to go completely white on half of the screenWe called Dell and after working with the tech we were told to send it in for repairA week later we get an email from Dell telling us they will not fix itAfter looking at my laptop the have determined that the problem is customer induced physical damage They will fix it for me if I give them over $dollars The laptop was sitting on a large deskIt is never moved so it wasn't droppedI don't even close the laptop after shutting it offHow could I have damaged it ? Then I did some research online a found page after page of other consumers who have similar screen failures involving Dell productsMany people are complaining that one minute their screen is working then it is
I purchased a computer from Dell last April (2016)Shortly after the purchase, I returned due to the fact that the unit was defectiveFollowing the return, I purchased a different machine through the same companyShortly after returning the defective computer, I contacted Dell to ensure the unit was receivedI was advised that it had been received; however, my account did not reflect the creditI've been in contact with Dell customer service repeatedlyEach time, I was advised that my account would be creditNow three months later, I've yet to see the credit
I purchased a ( Dell Inspiron ) 2/29/ Started to have multi problems with it After contacting Dell customer service they had me send it to Dell's Resolution Center and on 4/23/they sent it back stating that they had repaired it and after testing and run through full diagnostics by a certified technician based on the symptoms The information that came with the Laptop said they replaced the Main Logic Board and the Operation System Reinstalled Not long after receiving it the same problems started again so I call again Dell customer service and they had me send it back again to Dell's Resolution Center the 2nd time And on 5/10/They returned it saying that it was tested and repaired This time they replaced the hard drive ,Palmrest Replaced and Operation System Reinstalled And now in the last few weeks been having major problems dropping we also have HP Laptops and they are in the room as the Dell and we do not have any problems with the HP's drop
My personal information at Dell has been compromised and Dell will not admit the problem or respond with any action to explain or correct it I am attaching a PDF of the problem with my unsuccessful communications with Dell Other people I know that purchased a Dell computer recently have experienced the same problem that I have suffered
I had been purchase an dell alienware 17Rloptop on 11/24/2015, the product has been delivered on 12/13/But I don't recognize that product's configuration was unmatched with the receiptThe graphics memory shows 8GB on the receipt, but only 4GB on my product
On 10/10/I'm trying to refer my friend to get an alienware for himself, when he look with my configure that was the a first time I recognize I may used an incomplete product all the timeAlso nobody from Dell inform me that I may get a wrong product during this period in the beginning
On 10/11/I contact with the Dell support team and them transfer my case to them technical departmentDell technicist insisted that was the software problems,so they upgate my software , but the issue still there, so they say that need some time for the solution
On 10/13/Dell have the solution for me, this time they say that may be the mother board problem with my product
On 10/14/I contact Dell to fix the prob
I purchased a laptop from Dell and I am still under warranty but they refuse to repair my laptop that is damaged as a result of faulty construction on their endThe hinge on the dell inspiron series has a widespread failure rate and has broken for many consumers including myselfA quick google search will result in hundreds of accounts of the laptop hinge breaking without any excessive force and useI myself was closing my laptop with force when the hinge snappedThis is unacceptable and Dell refuses to repair my laptop saying that it is not covered under my warranty which I still have for more monthsThey claim this is not their fault but I can guarantee you this is a flaw in their laptop designThis is an issue for many users with the same laptop
This is my second complaint for the same issue In February I filed a Revdex.com complaint about a computer that was clearly defective, as it was having the same issue over and over again We had paid for the extended warranty for this computer, and were repeatedly asked to send it in for service, leaving us without a computer After a great deal of effort with Dell's escalation department, I was finally connected to the senior supervisor, *** *** He asked that I give Dell one more opportunity to fix the computer, and told me over the phone that if I agree to this and the issue happens again, he will replace the computer with a new one I agreed to his terms, and asked for an email address to contact him directly should the need arise Dell fixed the computer, and six months later the exact same issue arose I contacted *** directly under the assumption that he would honor our agreement, but he claimed to have never spoken to me and told me Dell would not replace the comp