After my new computer would not work, I called for assistance I was transferred on the phone across the world for over an hour repeating the same
I ordered a laptop computer for my wife When it came and it would not work for her, I only had it for two weeks, I called Dell Dell transferred me from one person to the next for over an hour Each person repeating the same, what is the service code, what is the problem, hold on I will get you the person to handle the problem Each person could not understand what was being said, each person said you will not have to repeat what I learned It is obvious to me that they are playing a game so that Dell does not have to honor the expensive Warranty I have purchased Dell computer for years and called before and never had to play the game
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of
I was told that the warranty expired on November 2nd of
This would imply that my warranty was being tolled even before I had the item and was using it
Here is the information from their website:
Warranty
Service Tag: *** Ship date: November 01, Country: United States Print
Service Start date Warranty expiration date
MaService November 01, November 02,
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines
April 3rd I initiated the online return process
When I hadn't received the return label instructions on April 6th I called Dell
"Call Inbound
Wednesday, April 06, 11:30:PM (GMT)
CALDERON
Customer initiated phone contact."
Still haven't heard a thing
I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day
I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it
I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I had placed an Order on August It is days later and still no productsI received a cable but no Monitor or no desktop I had ordered an Inspiron and a Dell Monitor I continue to talk to Dell customer service and they give me the run aroundSaid parts would be in on 8/and my computer would be expedited and sentHave seen nothing yet and no notifications This is horrible customer service My Order Numbers are *** Why would they not even send the monitor out? Doesn't make any senseAfter 2-times of trying to contact customer service I am escalating this as it will be going on weeks next week since it all has been placed
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days
She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference
I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification
This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests
This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service
Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved
On 5/23/I purchased an item online from Dell and paid for two day delivery I was suppose to get the item 5/25/as I was ordering a gift for my sons birthday which was 5/27/ On 5/I contacted customer service after receiving an email stating that the item will not be delivered until 6/8/ I was very upset, I cancelled the order asked to speak with a superviser and to no avail the rep stated that she was going to cancel the order and refund my card the money I spent ($123.00) the very same day I called Verizon they ordered the item and I walked into one of there stores and purchased the item Dell decided to process the order and take the money from my account after I called to cancel the order I have called Dell several times spoken with a superviser also emailed them and was told that the item was shipped and that the was going to refunded my card within 48hrs It has been dnays and the money hasn't been refunded I am not going to pay for an item in which
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
Advertised a price of $and used a bait and switch when the final purchase page with a promotional voucher that expires for their own siteWhat a ridiculous advertisement when they never mentioned Dell credit, etc...Customer service is in no way helpfulTheir supervisors won't call you backAwful company
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes
Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
Order number: ***
Tracking number through UPS: ***
I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card
Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it
So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that
Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service
I purchased a Dell tablet on line from *** ***It is within the year warranty periodThe tablet no longer powers onI took it to *** *** and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I ordered a laptop from Dell on 12/14/based on a promotionI received a confirmation with expected delivery date of 12/By 12/I had received no shipping confirmation and it was a christmas gift so I was worriedOver the next days I spent hours on the phone, email, chat and twitter to find out the status of the orderI was lied to repeatedly, transferred, hung up on etcI was told every day to wait 24-hours for a response and then would not receive anythingI was told my laptop would ship tomorrow twiceNo such thing ever happened
On 12/the day after Christmas, I logged in to the order status page to find my order cancelled with no explanation and notificationWhen I contacted Dell again, I was told to reorder the same laptop, now at 150% of the original priceThis is absurd and ruined ChristmasThis is by far the worst customer service experience I have ever hadThe entire time, the outlet store I had ordered from still listed the laptop in stock
I purchased a computer and warranty in good faithI was very careful not to mistreat it, drop it, or spill anything on itIt started to fail, and then completely stopped workingAfter troubleshooting with your phone and chat folks, I sent it in for repair per your requestI was then told that it was "customer induced damage"I called in and was told that I "spilled something on the keyboard"This is flat out falseThe system failed, and I induced no damageI am trying really hard not to cast blame, but I am very hard pressed to see this as anything other than that this was a mistake on your staff's part, or a scam of some sort, or perhaps someone in your facility spilled something on the computer and it is being blamed on meI am very upsetFurther, when I called in to discuss this, I was careful to be clear that I was upset about the situation, but not at the representative, but he was frankly rude, basically telling me how wrong I was and that I I could stuff itI asked to
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with *** *** at Dell
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear
My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug
Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date
Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer
In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
After my new computer would not work, I called for assistance I was transferred on the phone across the world for over an hour repeating the same
I ordered a laptop computer for my wife When it came and it would not work for her, I only had it for two weeks, I called Dell Dell transferred me from one person to the next for over an hour Each person repeating the same, what is the service code, what is the problem, hold on I will get you the person to handle the problem Each person could not understand what was being said, each person said you will not have to repeat what I learned It is obvious to me that they are playing a game so that Dell does not have to honor the expensive Warranty I have purchased Dell computer for years and called before and never had to play the game
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of
I was told that the warranty expired on November 2nd of
This would imply that my warranty was being tolled even before I had the item and was using it
Here is the information from their website:
Warranty
Service Tag: *** Ship date: November 01, Country: United States Print
Service Start date Warranty expiration date
MaService November 01, November 02,
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines
April 3rd I initiated the online return process
When I hadn't received the return label instructions on April 6th I called Dell
"Call Inbound
Wednesday, April 06, 11:30:PM (GMT)
CALDERON
Customer initiated phone contact."
Still haven't heard a thing
I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day
I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it
I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I had placed an Order on August It is days later and still no productsI received a cable but no Monitor or no desktop I had ordered an Inspiron and a Dell Monitor I continue to talk to Dell customer service and they give me the run aroundSaid parts would be in on 8/and my computer would be expedited and sentHave seen nothing yet and no notifications This is horrible customer service My Order Numbers are *** Why would they not even send the monitor out? Doesn't make any senseAfter 2-times of trying to contact customer service I am escalating this as it will be going on weeks next week since it all has been placed
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days
She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference
I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification
This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests
This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service
Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved
On 5/23/I purchased an item online from Dell and paid for two day delivery I was suppose to get the item 5/25/as I was ordering a gift for my sons birthday which was 5/27/ On 5/I contacted customer service after receiving an email stating that the item will not be delivered until 6/8/ I was very upset, I cancelled the order asked to speak with a superviser and to no avail the rep stated that she was going to cancel the order and refund my card the money I spent ($123.00) the very same day I called Verizon they ordered the item and I walked into one of there stores and purchased the item Dell decided to process the order and take the money from my account after I called to cancel the order I have called Dell several times spoken with a superviser also emailed them and was told that the item was shipped and that the was going to refunded my card within 48hrs It has been dnays and the money hasn't been refunded I am not going to pay for an item in which
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
Advertised a price of $and used a bait and switch when the final purchase page with a promotional voucher that expires for their own siteWhat a ridiculous advertisement when they never mentioned Dell credit, etc...Customer service is in no way helpfulTheir supervisors won't call you backAwful company
Dell.com sent me two TVs when I only ordered one (a double order)When I realized that I was not only double-charged but also that they were sending me two TVs, I called customer service (in India) to discuss Dell's errorThe first agent I spoke with was very niceShe said since it was their error, I should return the second TV for a full refundWhen I expressed the inconvenience of having to take off work, to store the second TV until UPS could pick it up, etc., she offered me a $credit "for the inconvenience." I made she the credit would be on the TV I was keeping--the one that was being delivered firstAnd she said yes
Fast forward three weeks and about interactions with both chat support and phone support, and no $creditThere WAS a $credit given later (that I did receive) when I inquired about price-matching to a competitorThey would not match (a $600+ difference), but instead offered the very arbitrary $This is entirely separate from the $inconveni
Order number: ***
Tracking number through UPS: ***
I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card
Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it
So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
Dell claimed to have a price match policy and when I offered them a product with the same build and specification (product is eligible for a price match) they did everything in their power to not honor their policy and told me I would get a call or an email from their manager since they can't "help" me with itI never received any response after that
Be warned that this is a scam, since they don't honor their price match policy and will ignore you to not match the productTerrible service
I purchased a Dell tablet on line from *** ***It is within the year warranty periodThe tablet no longer powers onI took it to *** *** and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
Pilot, the carrier, has advised me that sincer last Friday, they have been unable to pick up the item I have paid for, because Dell or its local rep, do not have it ready for freight I have sent Dell numerous emails and had a chat this morning with one of their reps, who, as is always the case, doesn’t understand English “ Third sendingNOTHING IS HAPPENING BECAUSE THE ITEMS ARE NOT READY TO BE PICKED UP, AGAISPOKE DIRECTLY TO PILOT, THE SHIPPER THIS MORNINGSOMEONE ANSWER ME PLEASERe: Automatic reply: Dell Order Has Been Confirmed for Dell Purchase ID: 2006746778864.” Either the carrier is lying, which I do not believe or there’s some other answer to where my items isDell says it was picked up Friday and will be delivered tomorrow
I ordered a laptop from Dell on 12/14/based on a promotionI received a confirmation with expected delivery date of 12/By 12/I had received no shipping confirmation and it was a christmas gift so I was worriedOver the next days I spent hours on the phone, email, chat and twitter to find out the status of the orderI was lied to repeatedly, transferred, hung up on etcI was told every day to wait 24-hours for a response and then would not receive anythingI was told my laptop would ship tomorrow twiceNo such thing ever happened
On 12/the day after Christmas, I logged in to the order status page to find my order cancelled with no explanation and notificationWhen I contacted Dell again, I was told to reorder the same laptop, now at 150% of the original priceThis is absurd and ruined ChristmasThis is by far the worst customer service experience I have ever hadThe entire time, the outlet store I had ordered from still listed the laptop in stock
I purchased a computer and warranty in good faithI was very careful not to mistreat it, drop it, or spill anything on itIt started to fail, and then completely stopped workingAfter troubleshooting with your phone and chat folks, I sent it in for repair per your requestI was then told that it was "customer induced damage"I called in and was told that I "spilled something on the keyboard"This is flat out falseThe system failed, and I induced no damageI am trying really hard not to cast blame, but I am very hard pressed to see this as anything other than that this was a mistake on your staff's part, or a scam of some sort, or perhaps someone in your facility spilled something on the computer and it is being blamed on meI am very upsetFurther, when I called in to discuss this, I was careful to be clear that I was upset about the situation, but not at the representative, but he was frankly rude, basically telling me how wrong I was and that I I could stuff itI asked to
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with *** *** at Dell
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear
My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug
Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date
Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer
In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o