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Chyzy Sales & SVC Inc

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Chyzy Sales & SVC Inc Reviews (8879)

I ordered a new 2-inone notebook in December 2015, it was delivered in late December 2015, from the outset the unit had issues with its graphics I contacted Dell and they tried numerous times to fix the unit In January, Dell sent a replacement unit, this unit had the same issues Again contacted customer support Again they tried to fix but to no avail additional other issues have popped up as well After three months of giving Dell the opportunity to fix my unit, I called to request to return the unit and replace it with a different model, one I have had success with in the past I was told I am beyond my day warranty and there is nothing they can do I responded, I reported the issue within the day window and since the issue is not resolved the warranty has not expired

I have a Dell laptop with only three programs on it: Microsoft Office, Firefox, and BitDefender
The computer is running very slowly, and the DISK usage shows as 100%Needless to say, this should not be the case
While the computer is out of warranty, I feel as though the customer service is very lackingThey were rude, unwilling to provide assistance, and kept trying to push a premium warranty of $They gave me no other options or at the very least, a link to somewhere that could help fix the issue
Then, as I got bounced around customer service:
*** ***, ID *** told me there was nothing I could do and he could not help meHe also denied me when I said I wanted to file a complaint
I was transferred to some automated line, where I was again denied the opportunity to lodge a complaint
Finally transferred to global escalation teamSpeaking with *** *** (ID ***), I was told that she was the furthest I could goThat, in fact, there is no on

There is a problems with the batteries installed in the XPS laptopsThe battery swells and it is unsafe to use because it is a fire hazardDell has already recalled batteries for other models
This battery should also be recalled and replaced at no charge to the consumer even if the computer is out of warranty

My wife and I purchased a laptop computer through their websiteUpon receiving our laptop it immediately started to have problemsWe have sent it twice to their repair center and each time it came back to us it has been worse each time than the previousThey claim to have done the necessary repairs, however it has never been fixed correctlyI now have a third issue with the laptop and have requested a full refund of my money or a new replacement laptopThe customer service center refuses to issue a refund or replace the computerThe laptop we purchased is no good and cannot be repaired correctly

We purchased a computer days ago, the wireless keyboard went badspent an hour on their chat explaining to the CSR After several email exchanges Dell agreed to send us a replacement when the item arrive it an inferior product to the originalthis a wireless keyboard and mouse I have photos, the service reference number is
***-

dell tech support has been calling me and putting me under pressure
to get my computer fixedi am under no obligation to be put in a corner to fix something
I called dell and told what the problem wasthey were very nice to help me with the problem
all want is for these people to stop putting under pressure to do something

I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address
The unsubscribe website is: *** You can even try to enter my address into and watch as it rejects and doesn't recognize my address
I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now

I purchased a new laptop and had hard drive failuresAfter filing a complaint with the Revdex.com and sending the president a message via LinkedIn, I was contacted by the Advanced Resolution GroupAfter insisting that I would not accept a refurbished product, I was sent a new one That laptop which I assumed was new has now also had a hard drive failureI tried contacting *** *** at ###-###-####-*** and I was informed by the gentleman that answered that this incident # was closed and I would have to contact their customer service department againI'm sure you can appreciate the time involved with dealing with their customer service departmentI was told that someone will call me in to hoursIt takes months to resolve issues and only because as a consumer you are the one having to constantly call them to ask what is being done to resolve this
As far as I'm concerned, it hasn't been resolvedI never closed the last fileThe original incident number is ***

I returned my defective dell product which was a laptop and they are still harassing me that they never received, I provided all the information needed and still billing me and also disrupted my credit rating
dell Reference # ***  DFS CANADA INSTALLMENT ***

They canceled an order with absolutely no communication to that it was canceled and why it was canceledThen the proceeded to still process the order of software that is useless with out the computer to go with it

Dell order#***
Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr

Almost two months ago, I placed an order on Dell websiteI was offered $credit by the customer service on the order because I originally wanted to cancel the order due to the high price compared to other sellersThe offer made the order very good, so I changed my mind and took back the cancellation requestThey shipped the order to me and everything was fine, until when I talked to them about the $refund offerThey said they would issue it within 5-days or soI believed them and waited for a long time until I emailed them again and the same person still asked me to waitI ordered in mid-MarchNow it is close to mid-MayThis is the Dell's terrible customer service
I was thinking tabout returning, but I have used the product and lots of things and work had been transferred to the laptopDoes Dell's CS always use this way (offering refund) to attract buyers to order from their website directly?
I kept all the emails including the one with the offer if I don't can

All summer I have been dealing with problems with my Dell computer I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up Due to me being under warranty Dell suggested that I erase everything off of my computer I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive Once I did that I had to call Dell back to get them to restore my computer back to the original settings They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or anotherThey would give you a windows cd, and cd's with all of your programs on it I told them I did not have a cd, so they suggest that I purchase a cd form their software department I told them I was not purchasing anythin

I purchased a Dell Inspiron 2-in-approxamately months ago, and have had significant problems with it since the beginning of FebruaryI contacted Dell Customer support the very Beginning of February concerning an Error Code for the Hard DriveThey sent out a replacement which never workedI requested to send it in to a repair facility to repair the computerThey replaced the Hard Drive Again and the Motherboard as well (the repair took almost weeks), but returned the computer with a puncture in the body between the keyboard and the trackpad and never explained why
That repair lasted less than a day and the computer crashed and is inoperable on March 10thIt took until Thursday March for them to approve a replacement, and then told me the turnaround time for the repair takes 10-Business Days Business Days later they are telling me it should take another 10-Business Days, and I cannot get any answers as to why the delay from Customer Support and they

I purchased a computer from Dell in November In September 2018, while the computer was still under warranty, it stopped working Dell has not resolved the problem and I have spent countless hours, and missed multiple days of work, to accommodate their service schedule etc Dell would tell me that a tech was scheduled to come to my house, I would take off work to stay at home and wait for the tech, and then the tech would never show up No phone call or anything Then finally, techs did show up to work on the computer multiple times but without success Dell also charged me $because initially they said that what was wrong with the computer did not fall under the warranty Later, since no one could get the computer working, they said it did fall under the warranty so they should have refunded me that money, but even though I have asked for my money to be refunded multiple times, I have not received my money back Also, not having a working computer at home has preven

I was told by the Dell sales agent the computer I purchased contained an Msolid-state drive and it did notI have this in writing from the sales agent but the company will not correct the drive

I have had this laptop (Dell Inspiron 15, series) since February of 2017, which makes it about months oldHowever, the left hinge of my laptop cracked open last night, December all of a suddenI called Dell Technical Support the next day, and was told that my one-year basic warranty will not cover to repair my broken part, due to its being categorized as "wear and tear," which the basic warranty does not coverThey then told me that I would have to pay upwards of $to get it fixed I have never dropped my laptop once since the day I bought itAlso, as I tried to search for a possible solution online, I found out that I was not alone in this issueMany Dell customers have had the same issues of broken hinges after very short period of time, which is very likely a design flaw, which Dell refuses to acknowledge, and tries to charge their own customers for more money to get it fixedI paid nearly $for this product (taxes included), and was very disappoi

Initially placed an order around June for an Alienware 13r3, first unit arrived DOA, and Dell refused to exchange only repair or returnI returned that laptop and placed an order for anotherSecond computer refused to power on in March of and a "trained" on site technician visit was conductedTech had never worked on unit before and used a flat head screw driver to pry open the unit against my advice/plea and caused severe damage to the chassis in addition the unit while operable severely overheated during operation
Unit was sent to the depot to be repairedOnly half of the parts requested were replaced and the unit required additional repairs and was referred to an exchange resolution agentThe agent could not locate an acceptable replacement and a new PC was to be orderedHowever someone (not the agent) approved an exchange without my consent which ended all further contact as the case was now closedAssurances and apologies were made but that the PC had g

as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m

Horrible experience trying to give them my money Still no computer purchased due to requesting one simple change Spent all day trying to purchase, talking to different people, who just shuttled me around from one to the other Finally got a young guy who seemed to care, and he suggested I just go to the website and try there Doing that now NO faith that it will work either

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