On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
Mid November 2015, I bought the top of the line Dell XPS SE Dual Drive Desktop I am on my 3rd system, via system exchanges The current system arrived Dec31st It came to me with a rattling hard drive which was reported to Dell immediately I have been routed and re-routed to some department that is claiming I was never entitled to an exchange and there wont be another! I bought years of what was represented to me as an extended Warranty Now I'm told that was only for "tech support" I accepted the offer of onsite repair/replacement parts The onsite Tech called, he had no instructions to troubleshoot, to try and repair Only to replace an HDD India located support ordered the wrong part, and, did not relay instructions to the onsite technician Also, the onsite tech did NOT know what System I have nor its configuration He said he would contact Dell I emailed my disgust with this 1/month process and was called by "Advanced Resolution" This man to
As part of Dells rewards program you are entitled to 5% back in the form of a gift card on certain purchasesOn 11/24/I placed an order which entitled me to the 5% gift cardAs of 1/31/I have not be given the gift cardI have contacted Dell numerous times about this and they continue to tell me it will be released in 3-daysI have had this same problem on multiple occasions, Dell will not release the gift card until I contact themEven then it takes multiple efforts to get it
Purchased a alienware laptop, worth approximately $in April of since the purchase of this laptop I have had nothing but problemswithin the first moth they had to completely change the unit due to heat issuessince then I am continuing to have to have warranty work done to fix issue that keep recurringi am having power issues and motherboard issuesat this present ***e the laptop is completely dead and unusablethe goods I purchased from dell are unable to do what the goods are ordinarily used fori have asked to return the product or to receive the year premium warranty so I have some kind of assurance that when the original year warranty runs out I wont be left with a paper weight
I purchased a Dell laptop in OctIn June of 2018, the laptop stopped chargingI called Dell because the laptop is still under warranty, after troubleshooting online with customer service, they determined that the charging jack was faulty and I needed to send the laptop to them and it would be fixed After several days, I called to check on the status and was told that due to damage to the palm rest, the repair would not be covered under the warranty, I would have to pay $to get it fixed I explained to them that there was no damage to the computer, that it was working properly until it stopped charging suddenly They insisted that they would have to replace the front and back covers and repair the palm rest After several minutes of discussing with the supervisor, I asked them to ship my computer back to meI wasn't going to pay for this repair They were also going to email me photos of the supposed damage After several more hours of phone calls and several weeks o
I have replaced the hard drive and computer is still messed upI have spoken to Dell associates and none seem to be able to have the knowledge to resolve this issueTheir Customer Service is useless, as is this laptopI needed assistance in reinstalling Windows and was told that there would be a charge for itThe computer is only months old and is under warranty
Order #***
Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait
I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I purchased my Alienware machine back in February and it has never worked correctly from the beginningI had to reinstall Microsoft Windows immediately twice after receiving the machine just to gain functionalityI am extremely disappointed with Alienware with respect to this machineI honestly believe that I have received a lemonI have had BSOD (blue screens of death), several unexpected power shutdowns, and many program crashes over the three separate hard disk reformat using the same stable applications that my desktop computer currently supportsVirtual Reality consistently experiences issues on this machineI have had other Alienware machines in the past that I have been happy with over the years and they have not given me this much troubleThis is not the level of customer support that I expect when I purchase from AlienwareI have done the song and dance routine and reinstalled Microsoft Windows THREE times THREE separate occasions only to have the issues manifest the
Purchased an XPS laptop from Dell at the end of NovemberI received the computer 12/On 1/6/the computer completely failed and required it to be sent to the Dell depot for replacement of the hardrive and reinstallation of the operating system
Returned to me in the end of JanuaryFirst week to February, the operating system fails againHours are spent on the phone with ITThey send a USB drive with the Operating system on it, but after installing, it does not have WIFI on itIn total I have had this computer for daysof which it did not function or it was in Dell's possessionThey have made no attempt to fix this situation and only send me back to technical supportWhere is the responsibility to the consumer? Clearly the computer is a dudIt has now effectively become a $paperweightThey refuse to send me a new computer or refund meI have been given the run around on the phone and they make it impossible to reach a true conclusionOriginally the comlute
I brought Dell laptop Inspiron in August, Since, I bought the laptop after a month or so there was cracking sound when I use to open or close laptop lidLater on I realized that the sound was from the breaking of the screw on the back of laptop around the right hinge
Now the screw has totally cracked and the hinge is wide openI had called dell support (request number - *** ) to report the issue on March Initially on the call I was told that I had broken the laptop and it was accidental damage and not covered by warrantyBut later on I pointed them to a link on Dell website where several dell laptop users had reported the same issue
I also shared the pictures of the broken laptop hingeI was then told that they will send me the waybill to get the laptop fixedI was told that I needed to pay for the repair; when I mentioned that this problem is due to the poor quality of the screw used by dell and said other people have same issue; they said they
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I purchased a Dell Inpiron series laptop last November on a black friday saleEarly September the I noticed the hinge start to get loose and about a week later it fully came unattachedThis is a faulty part and it is covered under the dell warranty "This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products."
After searching the forums I understood that dell support agents were not honoring the warrantyAfter making complaint to the Revdex.com dell was finally accepting responsibility for thier error and repairing the defective laptopsI expected that dell would now honor their warranty without incidentI was wrong
I called dell support on 10/16/at 7:pm and spoke with agent *** (***) at which point I was told this is an accidently damage and not covered under the warrantyI explained to him that it was not accidently damaged, that the laptop was being used as in
Tonight I had an issue with my almost brand new Dell XPS For some odd reason my new laptop (which was originally delivered late) decided to stop booting past the Dell logo screen I tried using the power button, I tried CTR/ALT/DEL then I called your technical support (1-800-847-4096) at 00:on March 19th,
My call was initially answered by a female identifying herself at Katryll (later provided with the employee number of From the first word she was rude, condescending and clearly interested in doing as little as possible to help meShe asked me for computer identification numbers that supposed are on a sticker on the bottom of EVERY dell computerWhen I explained that there was no sticker and no number on my computer anywhere she simply told me that she could not help me and that I would not be able to receive any help for hours until the customer service department openedI explained that I needed to finish work and could not wait that log I asked if she could not identify this information through her system based on my personal details She asked my phone number then told me that there was no record based on that information and again said that there was no way to possibly help me resolve the issue I asked to speak to her supervisor and was put on hold
The next person I spoke to, who identified himself as Kenny #189567, basically reiterated the same information Despite me providing the information that I had a XPS13, bought in the past months through Dell.ca and providing my full name, phone number and email address he stated that he could not find me in the system as there were "too many people" with that name I asked him if he could not try some general restart solutions but he stated that there were too many versions of an XPSout there to even attempt generic solutions At one point, when I was again placed on hold, I was disconnected
In the end your support people did not provide me with any support They did not advise me who or how I connect with anyone that could help me nor did they seem at all interested in ensuring a happy customer
I have been an Apple customer for the past years after switching due to a previous bad experience with a Dell laptop When my Airbook came to the end of its life my father insisted that Dell had improved and that I would be very happy with their new XPSwith Windows I decided that saving the $was worth a shot and ordered a Dell months later I am realizing that it was a very bad decision and that $is a small additional price to pay for a reliable product and great customer service Tonight was the last in dozens of small issues I have been having with my new Dell laptop
After using my Iphone to google solutions for a stuck Dell I tried one of the solutions suggested on a community forum They suggested trying to hold down the Fkey while pressing the power button I tried it and it worked I find it incredibly surprising that your technical support team could not have made this suggestion In fact they seemed completely unwilling to help me in any way and wasted minute of all of our time trying to avoid helping their customer
I would greatly appreciate if you could put me in contact with the department with whom I speak to about returning this laptop (and the portable hard drive I ordered that has not yet arrived) Don't worry, I will be letting everyone I know about the horrible experience I have had with your company Even if I don't get any of my money back I will try my best to ensure no one else supports your company again
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
On August 13, I placed and order for computer memory and paid using my Dell Advantage rewards card using $from that card to help pay for the product However, Dell had cancelled the order (Order Number: ***) and yet I was not refunded the amount of $back to my Dell Advantage rewards card I have spoken with Dell on the phone and was told I would be getting the refund However as of today 9-6-16, I have not received the refund I have numerous emails from Dell with them telling me 24-hours it will be resolved and or escalated It has not been resolved I can provide these emails on demand to show that I have been communicating with them in regards to their not fixing the situation
After a software update sent from dell, my charger no longer workedI was forced to buy a new one from dell.com, which I was unhappy about but needed the chargerDue to the problem being cause by a software update I asked for the item to be overnightshipped at no extra cost (I would still pay for the charger itself) after being transferred to people I finnaly got a supervisor who assured me this would be overnighted at no extra costThe employee didn’t give me a name but gave me an employee id number (***)She told me I would receive a call the next morning to verifyThis call never cameI had to go in and manually place the order online and WAS charged an overnight fee of after being told I wouldn’t have toAfter calling back in the representatives kept giveing me the run around and transferring me to other repsI finnaly asked to log a complaint, which at first the rep told me they didn’t have a complaint department, then eventually told me she would take my comp
Two orders (*** and ***) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $
I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with *** *** (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Laptop: I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted *** to get the laptop replaced or issue a refundI was denied of either*** instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted ***'s resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back
From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer
I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop
Dell leaves the onus,
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
Mid November 2015, I bought the top of the line Dell XPS SE Dual Drive Desktop I am on my 3rd system, via system exchanges The current system arrived Dec31st It came to me with a rattling hard drive which was reported to Dell immediately I have been routed and re-routed to some department that is claiming I was never entitled to an exchange and there wont be another! I bought years of what was represented to me as an extended Warranty Now I'm told that was only for "tech support" I accepted the offer of onsite repair/replacement parts The onsite Tech called, he had no instructions to troubleshoot, to try and repair Only to replace an HDD India located support ordered the wrong part, and, did not relay instructions to the onsite technician Also, the onsite tech did NOT know what System I have nor its configuration He said he would contact Dell I emailed my disgust with this 1/month process and was called by "Advanced Resolution" This man to
As part of Dells rewards program you are entitled to 5% back in the form of a gift card on certain purchasesOn 11/24/I placed an order which entitled me to the 5% gift cardAs of 1/31/I have not be given the gift cardI have contacted Dell numerous times about this and they continue to tell me it will be released in 3-daysI have had this same problem on multiple occasions, Dell will not release the gift card until I contact themEven then it takes multiple efforts to get it
Purchased a alienware laptop, worth approximately $in April of since the purchase of this laptop I have had nothing but problemswithin the first moth they had to completely change the unit due to heat issuessince then I am continuing to have to have warranty work done to fix issue that keep recurringi am having power issues and motherboard issuesat this present ***e the laptop is completely dead and unusablethe goods I purchased from dell are unable to do what the goods are ordinarily used fori have asked to return the product or to receive the year premium warranty so I have some kind of assurance that when the original year warranty runs out I wont be left with a paper weight
I purchased a Dell laptop in OctIn June of 2018, the laptop stopped chargingI called Dell because the laptop is still under warranty, after troubleshooting online with customer service, they determined that the charging jack was faulty and I needed to send the laptop to them and it would be fixed After several days, I called to check on the status and was told that due to damage to the palm rest, the repair would not be covered under the warranty, I would have to pay $to get it fixed I explained to them that there was no damage to the computer, that it was working properly until it stopped charging suddenly They insisted that they would have to replace the front and back covers and repair the palm rest After several minutes of discussing with the supervisor, I asked them to ship my computer back to meI wasn't going to pay for this repair They were also going to email me photos of the supposed damage After several more hours of phone calls and several weeks o
I have replaced the hard drive and computer is still messed upI have spoken to Dell associates and none seem to be able to have the knowledge to resolve this issueTheir Customer Service is useless, as is this laptopI needed assistance in reinstalling Windows and was told that there would be a charge for itThe computer is only months old and is under warranty
Order #***
Purchased laptop on 3/2/Product had many software problemsContacted Delldell approved return.Returned on 3/8/Returned product acknowledged received by Dell on 3/10/Contacted Dell to check on credit for return on 3/23/Informed by off-shore customer service that return was "in process" and needed to be "escalated to finance" (no explanation given)I called back on 3/29, and was abruptly told that I couldn't talk to anyone that would have any new info, and that I just needed to wait
I followed Dell's processThey have their returned productI do not have my money, and no recourse to find out what's going onI don't think I'll ever get the credit due
I purchased my Alienware machine back in February and it has never worked correctly from the beginningI had to reinstall Microsoft Windows immediately twice after receiving the machine just to gain functionalityI am extremely disappointed with Alienware with respect to this machineI honestly believe that I have received a lemonI have had BSOD (blue screens of death), several unexpected power shutdowns, and many program crashes over the three separate hard disk reformat using the same stable applications that my desktop computer currently supportsVirtual Reality consistently experiences issues on this machineI have had other Alienware machines in the past that I have been happy with over the years and they have not given me this much troubleThis is not the level of customer support that I expect when I purchase from AlienwareI have done the song and dance routine and reinstalled Microsoft Windows THREE times THREE separate occasions only to have the issues manifest the
Purchased an XPS laptop from Dell at the end of NovemberI received the computer 12/On 1/6/the computer completely failed and required it to be sent to the Dell depot for replacement of the hardrive and reinstallation of the operating system
Returned to me in the end of JanuaryFirst week to February, the operating system fails againHours are spent on the phone with ITThey send a USB drive with the Operating system on it, but after installing, it does not have WIFI on itIn total I have had this computer for daysof which it did not function or it was in Dell's possessionThey have made no attempt to fix this situation and only send me back to technical supportWhere is the responsibility to the consumer? Clearly the computer is a dudIt has now effectively become a $paperweightThey refuse to send me a new computer or refund meI have been given the run around on the phone and they make it impossible to reach a true conclusionOriginally the comlute
I brought Dell laptop Inspiron in August, Since, I bought the laptop after a month or so there was cracking sound when I use to open or close laptop lidLater on I realized that the sound was from the breaking of the screw on the back of laptop around the right hinge
Now the screw has totally cracked and the hinge is wide openI had called dell support (request number - *** ) to report the issue on March Initially on the call I was told that I had broken the laptop and it was accidental damage and not covered by warrantyBut later on I pointed them to a link on Dell website where several dell laptop users had reported the same issue
I also shared the pictures of the broken laptop hingeI was then told that they will send me the waybill to get the laptop fixedI was told that I needed to pay for the repair; when I mentioned that this problem is due to the poor quality of the screw used by dell and said other people have same issue; they said they
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I purchased a Dell Inpiron series laptop last November on a black friday saleEarly September the I noticed the hinge start to get loose and about a week later it fully came unattachedThis is a faulty part and it is covered under the dell warranty "This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products."
After searching the forums I understood that dell support agents were not honoring the warrantyAfter making complaint to the Revdex.com dell was finally accepting responsibility for thier error and repairing the defective laptopsI expected that dell would now honor their warranty without incidentI was wrong
I called dell support on 10/16/at 7:pm and spoke with agent *** (***) at which point I was told this is an accidently damage and not covered under the warrantyI explained to him that it was not accidently damaged, that the laptop was being used as in
Tonight I had an issue with my almost brand new Dell XPS For some odd reason my new laptop (which was originally delivered late) decided to stop booting past the Dell logo screen I tried using the power button, I tried CTR/ALT/DEL then I called your technical support (1-800-847-4096) at 00:on March 19th,
My call was initially answered by a female identifying herself at Katryll (later provided with the employee number of From the first word she was rude, condescending and clearly interested in doing as little as possible to help meShe asked me for computer identification numbers that supposed are on a sticker on the bottom of EVERY dell computerWhen I explained that there was no sticker and no number on my computer anywhere she simply told me that she could not help me and that I would not be able to receive any help for hours until the customer service department openedI explained that I needed to finish work and could not wait that log I asked if she could not identify this information through her system based on my personal details She asked my phone number then told me that there was no record based on that information and again said that there was no way to possibly help me resolve the issue I asked to speak to her supervisor and was put on hold
The next person I spoke to, who identified himself as Kenny #189567, basically reiterated the same information Despite me providing the information that I had a XPS13, bought in the past months through Dell.ca and providing my full name, phone number and email address he stated that he could not find me in the system as there were "too many people" with that name I asked him if he could not try some general restart solutions but he stated that there were too many versions of an XPSout there to even attempt generic solutions At one point, when I was again placed on hold, I was disconnected
In the end your support people did not provide me with any support They did not advise me who or how I connect with anyone that could help me nor did they seem at all interested in ensuring a happy customer
I have been an Apple customer for the past years after switching due to a previous bad experience with a Dell laptop When my Airbook came to the end of its life my father insisted that Dell had improved and that I would be very happy with their new XPSwith Windows I decided that saving the $was worth a shot and ordered a Dell months later I am realizing that it was a very bad decision and that $is a small additional price to pay for a reliable product and great customer service Tonight was the last in dozens of small issues I have been having with my new Dell laptop
After using my Iphone to google solutions for a stuck Dell I tried one of the solutions suggested on a community forum They suggested trying to hold down the Fkey while pressing the power button I tried it and it worked I find it incredibly surprising that your technical support team could not have made this suggestion In fact they seemed completely unwilling to help me in any way and wasted minute of all of our time trying to avoid helping their customer
I would greatly appreciate if you could put me in contact with the department with whom I speak to about returning this laptop (and the portable hard drive I ordered that has not yet arrived) Don't worry, I will be letting everyone I know about the horrible experience I have had with your company Even if I don't get any of my money back I will try my best to ensure no one else supports your company again
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
On August 13, I placed and order for computer memory and paid using my Dell Advantage rewards card using $from that card to help pay for the product However, Dell had cancelled the order (Order Number: ***) and yet I was not refunded the amount of $back to my Dell Advantage rewards card I have spoken with Dell on the phone and was told I would be getting the refund However as of today 9-6-16, I have not received the refund I have numerous emails from Dell with them telling me 24-hours it will be resolved and or escalated It has not been resolved I can provide these emails on demand to show that I have been communicating with them in regards to their not fixing the situation
After a software update sent from dell, my charger no longer workedI was forced to buy a new one from dell.com, which I was unhappy about but needed the chargerDue to the problem being cause by a software update I asked for the item to be overnightshipped at no extra cost (I would still pay for the charger itself) after being transferred to people I finnaly got a supervisor who assured me this would be overnighted at no extra costThe employee didn’t give me a name but gave me an employee id number (***)She told me I would receive a call the next morning to verifyThis call never cameI had to go in and manually place the order online and WAS charged an overnight fee of after being told I wouldn’t have toAfter calling back in the representatives kept giveing me the run around and transferring me to other repsI finnaly asked to log a complaint, which at first the rep told me they didn’t have a complaint department, then eventually told me she would take my comp
Two orders (*** and ***) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
I purchased a Dell XPS (5960) laptop on 3/14/This is a premium laptop costed around $
I am having issues from the day I purchased this laptopInitially I had lot of screen related issuesIn July, the laptop stopped to onDell replaced the motherboardDuring this issue, I had a long conversation with *** *** (Advanced Resolution) describing him how frustrated I am using this expensive Dell XPS Laptop: I was having screen flickering issues, occasional crashes and finally the laptop never turned onI had insisted *** to get the laptop replaced or issue a refundI was denied of either*** instead arranged for an express service repair and promised me that all the issues will be taken careI reluctantly accepted ***'s resolutionI shipped the laptopThe motherboard had some issues it seems and it was replaced and I got my laptop back
From the time I got the Laptop back, I am having crashing issuesRecently the crashing issues has rendere
How does a company get away with treating customers with disrespect, poor business ethics and callus customer service? Just ask Dell Computer
I purchased a new “premium” Dell XPS that was strewn with problems that make the system inoperable from day omeWhat’s amazing, is that these problems were not some unknown issues or even hard to fix complex problems involving new technologyNo, the problem that I and countless of thousands of other people are having, is with the basic and fundamental “Sleep” mode and the “Shut Down” function, not workingThis is the most basic operational functionality of any laptop computer that was working and figured out when computers were first invented, however Dell has yet to figure out this enigmaWhat makes matters worse is that this problem is many years old and widely known about, documented on Dell and many tech forums all over the internet and known by anyone who has the displeasure of owning a Dell Laptop
Dell leaves the onus,
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,