I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
4/20/called a number from the Dell online sight
- purchased a year service contract
- my computer was accessed and worked on for two days (4/20/and 4/21/18) nothing was fixed and
lost communication
4/22/called Dell and explained the problemI gave them the service tag number 8GNNZand express service number ***
They could not find any information and said I had not purchased a service contract and could sell me another contract
I then called my credit cardTwo charges were made, one for $and another for $from Dell sales and servicesMy credit card company(*** *** *** *** ***) gave me the phone number ***, for the charge made by Dell sales and servicesUpon calling, they answered Dell order notification departmentThis was on Sunday 4/22/18, and could only talk to an operatorI will call Monday and ask for a refundEven if they refund my money there is something very wrong with De
I did bought a Dell laptop on 22nd from ***, which had Premium Support warranty After that I did transferred that laptop on my nameI had a Hardware issue on April this year and Dell supported me at that timeAgain in October I had one more hardware issue and contacted dell for supportOn the same day dell advised me that, my premium support is going to run out on November, so I did bought two year premium supportDell advised me on that day that, they had an issue to raise a service order and told me that they will wetback to me in HoursAfter weeks , dell advised me that they are unable to support me
Dell replied back that, Sampath Rajkumar from Dell will contact me and I can reach him thru mails I got a call from him and I did asked him that, I will contact him back againi did sent few emails and callsHe never responded back for my emailsI can't Trust Dell any moreI would like complete refund for Laptop
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
I sent a SILVER in color, Dell Inspiron in laptop, service tag ***, to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options
The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag ***, identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
I am very disappointed with Dell Computers and their technical support managersDell technical support will not send a new battery for the Alienware laptop that I bought for for my son, who is away to collegeMy son let me know that the battery quit working and that Dell will not cover the battery replacement even though the battery warranty had just expiredSo I called Dell and spoke with the supervisor, *** ***He told me that even though I spent over 3K on the laptop and a 4yr replacement warranty, the battery is only warranted for yearIt was just a few months past a year when the battery diedThe 4yr warranty does not cover the batteryEven though the warranty for the battery just expired, he told me that he was not authorized to send my son a replacement batteryHe also said that they were out of the battery for the Alienware 15, and that he was not authorized to order that battery for my sonI asked to speak with his boss, and he told me that his boss was not in
I was told to ship my computer to Dell Alienware repair shop , by a Dell representative, because my computer was showing blurred yellow spots on the screen and the speakers were not working properly Dell even sent me a shipping box and label to apply on the box with their addressI made sure I used bubble wrap to keep the dollar computer from bouncing around in the box When Dell repair shop finished with the repairs, they mailed the dollar computer back to me without bubble wrap or protective covering for the computer When I took the computer out of the box without bubble wrap I heard something inside the computer rattle I told the Dell representative over the phone that they should have used some kind of protection for my dollar Alienware computer before shipping the computer back to me I told the Dell representative that somethin
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron
I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # *** after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in
Service Request Number: *** were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to
*** employee number *** who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
I purchased a new Dell computerIt did not work and I sent it in to get warranty work completed on it and received it back and it did not work when I received itIt said that they replaced a bunch of components and was fully testedIt does not work at all
IN FEBRUARY MADE THE PURCHASE OF A COMPUTER AND DID NOT WORK AND SPEAK WITH CUSTOMER SERVICE AND MAKE THE REPORT AND REPAIR IT AND AFTER REPAIR IT APARETHLY RETURN SAME OR WITH MORE PROBLEMS AND I HAVE REPORT AND I HAVE NOT HELP ME
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I purchased a new Dell All-in-One desktop in Dec, It has many problemsEvery time I call customer support the call disconnectsDell is now refusing to accept a return of my item
I had a overheating issue with my laptop and I was concerned of how hot it was gettingI called Dell tech support followed all their instructions to do certain tests and no improvement in the laptop's overheating problemThe conclusion that they came to was that it had to be sent into their depot and repairedBefore I could sent it in I saw there were multiple errors on my shipping label such as my name and address were completely wrongIt took me many phone calls and many days to get it fixedI sent in the laptop and a week later I get a email that it was repaired and shipped out to meI called Dell to ask what repairs were made for days of continuously calling they kept transferring me back and forth from in warranty department to out of warranty departmentFinally someone was able to tell me what repairs were madeI got the laptop back and tried it out for myself to see if it is overheating and the problem was still occurring it was really hotI updated some drivers reali
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later
Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number ***
On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me
In accordance with Dell's Consumer Terms of Sale (***)
ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I had a charge to my bank account that isn't my orderTotal charge 556& changeGot a refund for 434& changeBal of 121& change due backWas a fraud order and my bank contacted meHicksville bank is my bank rep in auburn ask for Anne for infoWe've both called dell and said full refund was returned and hasn't to this date 11/12/The claim no is*** ***Talked to them a few timesDells contact no is *** *** fraud dept
I have been Dell Perferred Customer for over years
Purchased new computer in Jan and was promised $ gift card
Have call many times and waiting on line for many hours
Can't get thru or keep hearing same thing
Have now purchased another computer now they o me two gift cards
Please help no one calls back or forward s to new department
I received a new computer as a gift for ChristmasWithin one week of using the computer the entire memory was taken up by software updates I called the customer service line to see what I could do about clearing up space on the hard drive and was redirected to four different departmentsMultiple departments told me that I could upgrade my hard drive to a larger memory but that was a complete lieWhen speaking to the final customer support member, I was put on hold for an extended period of time and then hung up onIt was too difficult to go back and find the person that I was speaking to since I had been redirected by four different employees I also received no call back to indicate that it had been a mistakeSince the customer support employees didn't know anything about the products, it turned into a very stressful situation that took up way too much of my time and ended up with no resolution and being hung up on by customer supportI was very patient and used no vugalrity
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
When I purchased my laptop back in 2014, I bought a year accidental coverage Unfortunately, I had an accident which required me to use my coverage in February Instead of receiving a new laptop, I received a refurbished laptop This was not comparable to what I had I went through months disputing this with dell I even sent them a copy of my coverage which was different than war they had posted onlineAfter all the wasted hours on the phone going over the coverage and poor service, I gave up and accepted the refurbished computer
After less than a year, several of the USB ports and the keyboard no longer works I reached out to dell on 12-28-and was informed there is no coverage or warranty on the refurbished computer I would have to pay to have the issues fixed Receiving a refurbished computer was not comparable to what I had and this proof of it There is no one at dell that is willing to help, when calling in I routed from one person to another to anot
I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
4/20/called a number from the Dell online sight
- purchased a year service contract
- my computer was accessed and worked on for two days (4/20/and 4/21/18) nothing was fixed and
lost communication
4/22/called Dell and explained the problemI gave them the service tag number 8GNNZand express service number ***
They could not find any information and said I had not purchased a service contract and could sell me another contract
I then called my credit cardTwo charges were made, one for $and another for $from Dell sales and servicesMy credit card company(*** *** *** *** ***) gave me the phone number ***, for the charge made by Dell sales and servicesUpon calling, they answered Dell order notification departmentThis was on Sunday 4/22/18, and could only talk to an operatorI will call Monday and ask for a refundEven if they refund my money there is something very wrong with De
I did bought a Dell laptop on 22nd from ***, which had Premium Support warranty After that I did transferred that laptop on my nameI had a Hardware issue on April this year and Dell supported me at that timeAgain in October I had one more hardware issue and contacted dell for supportOn the same day dell advised me that, my premium support is going to run out on November, so I did bought two year premium supportDell advised me on that day that, they had an issue to raise a service order and told me that they will wetback to me in HoursAfter weeks , dell advised me that they are unable to support me
Dell replied back that, Sampath Rajkumar from Dell will contact me and I can reach him thru mails I got a call from him and I did asked him that, I will contact him back againi did sent few emails and callsHe never responded back for my emailsI can't Trust Dell any moreI would like complete refund for Laptop
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
I sent a SILVER in color, Dell Inspiron in laptop, service tag ***, to Dell's warranty service department due to a defective keyboard on late March 28, I was later advised the replacement part was not in stock and would not be available until April 18, A few days later I was told Dell could not obtain the part and I was asked to set up a time to speak to a representative to discuss replacement options
The following business day, possibly April 4, 2016, a Dell customer service representative telephoned and advised that the hard drive from the non-working laptop would be removed and returned to me and a replacement laptop (minus the hard drive) would be sent to me within business days On Thursday, April 7, I received a replacement Dell laptop, service tag ***, identical to the original except it is RED Had I wanted a red laptop I would have purchased a red one in the first place I was not asked if I would accept a red laptop as a replacem
I am very disappointed with Dell Computers and their technical support managersDell technical support will not send a new battery for the Alienware laptop that I bought for for my son, who is away to collegeMy son let me know that the battery quit working and that Dell will not cover the battery replacement even though the battery warranty had just expiredSo I called Dell and spoke with the supervisor, *** ***He told me that even though I spent over 3K on the laptop and a 4yr replacement warranty, the battery is only warranted for yearIt was just a few months past a year when the battery diedThe 4yr warranty does not cover the batteryEven though the warranty for the battery just expired, he told me that he was not authorized to send my son a replacement batteryHe also said that they were out of the battery for the Alienware 15, and that he was not authorized to order that battery for my sonI asked to speak with his boss, and he told me that his boss was not in
I was told to ship my computer to Dell Alienware repair shop , by a Dell representative, because my computer was showing blurred yellow spots on the screen and the speakers were not working properly Dell even sent me a shipping box and label to apply on the box with their addressI made sure I used bubble wrap to keep the dollar computer from bouncing around in the box When Dell repair shop finished with the repairs, they mailed the dollar computer back to me without bubble wrap or protective covering for the computer When I took the computer out of the box without bubble wrap I heard something inside the computer rattle I told the Dell representative over the phone that they should have used some kind of protection for my dollar Alienware computer before shipping the computer back to me I told the Dell representative that somethin
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron
I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # *** after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in
Service Request Number: *** were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to
*** employee number *** who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
I purchased a new Dell computerIt did not work and I sent it in to get warranty work completed on it and received it back and it did not work when I received itIt said that they replaced a bunch of components and was fully testedIt does not work at all
IN FEBRUARY MADE THE PURCHASE OF A COMPUTER AND DID NOT WORK AND SPEAK WITH CUSTOMER SERVICE AND MAKE THE REPORT AND REPAIR IT AND AFTER REPAIR IT APARETHLY RETURN SAME OR WITH MORE PROBLEMS AND I HAVE REPORT AND I HAVE NOT HELP ME
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I purchased a new Dell All-in-One desktop in Dec, It has many problemsEvery time I call customer support the call disconnectsDell is now refusing to accept a return of my item
I had a overheating issue with my laptop and I was concerned of how hot it was gettingI called Dell tech support followed all their instructions to do certain tests and no improvement in the laptop's overheating problemThe conclusion that they came to was that it had to be sent into their depot and repairedBefore I could sent it in I saw there were multiple errors on my shipping label such as my name and address were completely wrongIt took me many phone calls and many days to get it fixedI sent in the laptop and a week later I get a email that it was repaired and shipped out to meI called Dell to ask what repairs were made for days of continuously calling they kept transferring me back and forth from in warranty department to out of warranty departmentFinally someone was able to tell me what repairs were madeI got the laptop back and tried it out for myself to see if it is overheating and the problem was still occurring it was really hotI updated some drivers reali
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later
Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number ***
On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me
In accordance with Dell's Consumer Terms of Sale (***)
ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I had a charge to my bank account that isn't my orderTotal charge 556& changeGot a refund for 434& changeBal of 121& change due backWas a fraud order and my bank contacted meHicksville bank is my bank rep in auburn ask for Anne for infoWe've both called dell and said full refund was returned and hasn't to this date 11/12/The claim no is*** ***Talked to them a few timesDells contact no is *** *** fraud dept
I have been Dell Perferred Customer for over years
Purchased new computer in Jan and was promised $ gift card
Have call many times and waiting on line for many hours
Can't get thru or keep hearing same thing
Have now purchased another computer now they o me two gift cards
Please help no one calls back or forward s to new department
I received a new computer as a gift for ChristmasWithin one week of using the computer the entire memory was taken up by software updates I called the customer service line to see what I could do about clearing up space on the hard drive and was redirected to four different departmentsMultiple departments told me that I could upgrade my hard drive to a larger memory but that was a complete lieWhen speaking to the final customer support member, I was put on hold for an extended period of time and then hung up onIt was too difficult to go back and find the person that I was speaking to since I had been redirected by four different employees I also received no call back to indicate that it had been a mistakeSince the customer support employees didn't know anything about the products, it turned into a very stressful situation that took up way too much of my time and ended up with no resolution and being hung up on by customer supportI was very patient and used no vugalrity
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with itAfter several days of nothing more than it was escalated' I received an email stating that the replacement was approved and they were waiting on an order list to be completedAfter several more days I receive another email asking if I would agree to send it in to be fixedI refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaintI got the response the they would submit it again for replacement and it would take 2-more days I believe they are either lieing or dragging their feet on thisThis is completely unacceptable
When I purchased my laptop back in 2014, I bought a year accidental coverage Unfortunately, I had an accident which required me to use my coverage in February Instead of receiving a new laptop, I received a refurbished laptop This was not comparable to what I had I went through months disputing this with dell I even sent them a copy of my coverage which was different than war they had posted onlineAfter all the wasted hours on the phone going over the coverage and poor service, I gave up and accepted the refurbished computer
After less than a year, several of the USB ports and the keyboard no longer works I reached out to dell on 12-28-and was informed there is no coverage or warranty on the refurbished computer I would have to pay to have the issues fixed Receiving a refurbished computer was not comparable to what I had and this proof of it There is no one at dell that is willing to help, when calling in I routed from one person to another to anot