I ordered a new laptop nearly two weeks ago and every time I contact Dell they tell me it's in the final stagesI need this for Christmas and it hasn't even SHIPPED
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I have *** *** * *** through the *** on this issue and was promised that it would be *** ** ** ***It has been far longer than days, and yet my issue persistsI would therefore like to *** the ***The Dell record indicate it to be Incident # ***
On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named *** * *** took on my case, eventually confirming to me that my personal information had been deleted and that I
I have owned Dells for a long time However, the last one I purchased was defective I sent it in for services and it was returned to me without complete fixes Problems they fixed in September started re-occuring in October There are problems with the drive and the screen I need this computer for my work and my safetyI have contacted Dell via email They use an automated response telling me to call a number to identify the problem I have attempted to reach someone at that number and the person I reached did not seem to understand English well and hung up on meI finally reached a woman I dealt with prior by emailShe was helpful and said she would make arrangements fo have my lemon Dell fixed I have not heard from her or received the mailing lable and approval to mail the Dell in for repair
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm *** *** * *** *** *** *** that is making me ***, I have kids, am on ***, and this
I do not remember the month and year I bought my Dell laptop The Service Tag is *** Just like any other laptops, Dell installed a Winndows Operating System in it, and this Windows automatically update itself periodically I really never had a problem with its update until recently
The current problem is that it downloaded a .NET Application and other applications into my laptop, installed and executed them They caused bugs in my laptop that randomly jumped the cursor of the mouse and prevent my laptop from shutting down
I emailed Dell Technical Support, but they responded that they will charge me and offered me three different pricing options
The thing is that I really honestly did not thing wrong to my laptop The problem was that the Windows updated itself periodically and caused the bugs So, why does Dell charge me ?
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
Dear Sir/Madam,
I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen
However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve
I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period
Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
On November 24, 2017, I placed an order online with DELL for the following items with an estimated deliver of December 12:
Inspiron gaming (AMD) - (1) $(x $699.99)
Dell Gaming Backpack - Fits up to most 15" Dell Notebooks (1) $
Dell Performance USB Headset AE(1) $- Was delivered before Nov
On December 16th I received a notice that my shipment would be delayed to arrive after Dec My two options were to accept the change, or cancel my orderMy family was leaving town for the holidays, and would not be in town to receive the package
I attempted to call customer service, but because it was a weekend, they were closed until Monday I contacted them with social media and was told they couldn't do anything until MondayI asked if the shipping address could be changed and was told that it was not possible to change the address until the order was confirmedThey said that they would keep me postedIn each of their social media
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles
I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install
With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell
I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem
I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for *** members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my *** discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my *** service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer
A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue
After a year of problems hard drive failures in
Months DELL COMPUTER promised a replacement laptopThere
Is only ONE nasty conniving agent in charge of extended warranty
He wants to substitute a NOT same refurbished laptopI have refused his
substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped
They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
I placed an order *** on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request ***, but the request was closed without any communication to me
I ordered a new laptop nearly two weeks ago and every time I contact Dell they tell me it's in the final stagesI need this for Christmas and it hasn't even SHIPPED
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I have *** *** * *** through the *** on this issue and was promised that it would be *** ** ** ***It has been far longer than days, and yet my issue persistsI would therefore like to *** the ***The Dell record indicate it to be Incident # ***
On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named *** * *** took on my case, eventually confirming to me that my personal information had been deleted and that I
I have owned Dells for a long time However, the last one I purchased was defective I sent it in for services and it was returned to me without complete fixes Problems they fixed in September started re-occuring in October There are problems with the drive and the screen I need this computer for my work and my safetyI have contacted Dell via email They use an automated response telling me to call a number to identify the problem I have attempted to reach someone at that number and the person I reached did not seem to understand English well and hung up on meI finally reached a woman I dealt with prior by emailShe was helpful and said she would make arrangements fo have my lemon Dell fixed I have not heard from her or received the mailing lable and approval to mail the Dell in for repair
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm *** *** * *** *** *** *** that is making me ***, I have kids, am on ***, and this
I do not remember the month and year I bought my Dell laptop The Service Tag is *** Just like any other laptops, Dell installed a Winndows Operating System in it, and this Windows automatically update itself periodically I really never had a problem with its update until recently
The current problem is that it downloaded a .NET Application and other applications into my laptop, installed and executed them They caused bugs in my laptop that randomly jumped the cursor of the mouse and prevent my laptop from shutting down
I emailed Dell Technical Support, but they responded that they will charge me and offered me three different pricing options
The thing is that I really honestly did not thing wrong to my laptop The problem was that the Windows updated itself periodically and caused the bugs So, why does Dell charge me ?
I have been a customer of Dell for years and the quality has been consistently going down, the customer service is non existent and the people in India are rude and can barely speak English If you ask to be transferred to an American speaking person they tell you they can not do that There is no loyalty to their customers especialky in America on any level, they will nickel and dime you to death
Dear Sir/Madam,
I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen
However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve
I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period
Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
On November 24, 2017, I placed an order online with DELL for the following items with an estimated deliver of December 12:
Inspiron gaming (AMD) - (1) $(x $699.99)
Dell Gaming Backpack - Fits up to most 15" Dell Notebooks (1) $
Dell Performance USB Headset AE(1) $- Was delivered before Nov
On December 16th I received a notice that my shipment would be delayed to arrive after Dec My two options were to accept the change, or cancel my orderMy family was leaving town for the holidays, and would not be in town to receive the package
I attempted to call customer service, but because it was a weekend, they were closed until Monday I contacted them with social media and was told they couldn't do anything until MondayI asked if the shipping address could be changed and was told that it was not possible to change the address until the order was confirmedThey said that they would keep me postedIn each of their social media
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles
I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
Notified the day before my order was supposed to arrive that, due to delay, it would now be shipping one week from the date of emailI was on customer support chat, which the chat was terminated because the agent was not receiving my responsesI was responding but called customer support to request a refund on the extra shipping that I paid for instead of chatting againRedirected to the order modification team, then to the response teamAfter an hour from my initial chat, I was told that I would have to wait until the order arrived to request a refundI was a member of Dell for a long time and knew that I should have avoided business with them again
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install
With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell
I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem
I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I recently purchased a Dell XPS with a free in TV bundleAdvertised on dell's website is a 10% discount for *** members, but after hours of configuring my laptop, and hour and a half on the phone reconfiguring after dell's website failed to load my saved cart, I was informed that my *** discount would not be applied to my purchase because I was already getting "such a good deal" with the free TVI feel mislead and upset that the customer service rep refused to do anything to help resolve this issueThe laptop without the TV was the same price even with my discount due to dell's inability to configure the same laptop without a TV bundleThe representative refused to add any of my other coupons and informed me that I "just needed to decide because that w as the bottom line." A coupon for my *** service should not be limited to minimal purchasesI will no longer be purchasing any Dell products and I will be sure to inform my family and friends that dell's custo
I purchase a Dell OptiPlex Micro Dell OptiPlex Micro I've been having issues with this computer from day The USB ports to not work I called Dell, and they shipped me a new computer, but it did not look new WE had the same issue with this computer
A technician came to my house to replace the part The computer still was not working Another technician came to replace another part Computer is still not working I tried calling customer support, but my case needs to be handled by Client Resolution Expert They are in central time I tried calling that technician several times, but was another available when I was available I am missing work due to this issue
After a year of problems hard drive failures in
Months DELL COMPUTER promised a replacement laptopThere
Is only ONE nasty conniving agent in charge of extended warranty
He wants to substitute a NOT same refurbished laptopI have refused his
substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped
They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
I placed an order *** on Nov It has been two weeks the order hasn't been shipped yetI tried to contact customer service over the phone, although I was told over the phone that the order will be shipped soon, it never happenedI tried to submit an online request ***, but the request was closed without any communication to me