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Chyzy Sales & SVC Inc

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Chyzy Sales & SVC Inc Reviews (8879)

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On December 15, 2015, I ordered a Dell Inspiron series, Windows Home 64-bit English, computerThe order number is ***The total including sales tax was $
Shortly thereafter I contacted Dell because I wanted to cancel this orderDell told me that it was too late to cancel as it had already been shipped, and informed me to accept the package, contact them again for a return authorization and then they would email me a UPS return shipping labelI was also guaranteed that this would be at no cost to me and that once they received the computer back, I could expect a total refund within business days
I received the computer by FEDEX, tracking #*** on 12/24/
I received the emailed UPS return shipping label, tracking # *** on 12/28/ I attached this label to the box that the computer was sent inI shipped it completely unopened and brand new in the original box I shipped it from UPS authorized shipping out

I purchased a computer from Dell on Black FridayUpon receiving the laptop, I was very disappointed with its performanceI attempted for several days to file for a returnThe online return process would not work and every time I tried to phone for a return the business would hang up on meFinally, my wife was able to talk to a representative and file for a returnThe representative advised her she would receive an email with instructions No such email ever was sent and UPS never called to set a time for pickup as stated by the Dell representative

In June I purchased a Dell Alienware 18" computer from Amazon for $ On 12/23/I called into Alienware tech support because my computer was freezing up No mouse or keyboard response and I had to hard power it down to get it back up It did this every time for an hour so I called Dell The Dell rep ran diagnostics and told me to do a Windows reset I followed his directions exactly and during the reset the PC said it could not reset the PC and wouldn't boot up I called back on 12/23/and spoke to a new rep and he said that the Operating system needed to be reinstalled He was going to send me a USB key with Windows on it to reinstall everything correctly
On 12/27/I had heard nothing from Dell so I called in The person I spoke to at that time told me they were out of the keys and it could be up to weeks The next day I got an email and the key was shipped to me When I got it the next day I followed the instructions and the OS reinstall

I wanted to replace my computer, so I purchased gift cards over the course of months in increments of $each I then cashed in bank rewards points for Dell gift cards in the amount of $each I went to the Dell site, selected the computer that I wanted and proceeded to check out I went to check out and was informed that I could only use forms of payment Each gift card was considered a form of payment I called customer service and was informed that they could consolidate the gift cards that I purchased, but that they could do nothing about the bank rewards cards I was then told that I would need to send them copies of my gift cards along with a copy of my license via email and that then it would take a minimum of hours before there would be resolution
When I asked to be connected with someone who could resolve this issue without me having to submit scanned copies of my license and legal tender, I was refused I hung up and tried to call Dell's corporate c

I placed an order online for the Dell XPS and used discount code Save 12, Dell has not honored this Coupon

I ordered a Dell Gaming Monitor on November and was told days for processing and next day shipping and would be provided a tracking number As of Dec I had heard nothing from Dell and called them asking where my monitor was I was told that I would receive a response from Dell within 24-hours On Dec I received the following email from Dell:
Your order for DELL MONITOR is in the final stages of production and will be shipped in 3- 4days
You will receive an e-mail with tracking and carrier details once your order ships outYou can also keep tracking the status of your order at ***
This would have meant it was supposed to ship no later than Dec I called both and Dec and they guaranteed it would ship on one of those days I got nothing on the 14th and called on Dec I was told that I WILL receive a tracking number within hours and would definitely receive my monitor the next day I never received a tracking number and

I purchase a 17,inch computer from dell.Which was sold on *** .It was supposed to have LIFTIME anti Virus protection and Support from DELL.Dell says we never offer this and we will not help you.My laptop crashed and now they would not help me get back the info I lost.DELL advertise there laptop on ***.I would not have puchase this if they where not going to back there product

Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges

Do yourself a favor and just avoid dellA $3,order turned into a $3,migraineI can't believe how poor their customer serviceI now remember why I purchased my company's computers elsewhere

I purchased a Dell laptop model Inspiron - on 02/04/I noticed that after calibration of battery, The laptop was getting pretty warm under the key pad I contacted service support, after he performed remote diagnostics with Speccy from piriform, it shows that the CPU temperature was hovering around to Celsius and not FahrenheitThe tech tells me that they will not exchange the laptop because the retailer had the laptop on their shelf more than days
ASUS, Toshiba and Acer do not do this to their customers
I just purchased it and why should I have to be forced on this burden to pay $for the proper shipping material, 5-days ground shipping and it maybe Fedex Smart Post and that can take up to days to reach them
Then, According to the Dell technician there is a 7-day waiting period for the repairs and to days for me to receive the laptop back
People please do your research on Dell's warranty policies as it seems they don't car

I tried to order a laptop Inspiron on 11/22/for$plus $a for the price of a year service planDell proceeded to charge me $for the laptop and $DMI* Dell Higher EDUC chargeNone of who h were discussedI cancelled my orderI received the $back, but Dell has no record of the $chargeThe $charge indicates it was processed by DellSomeone at Dell is processing unauthorized charge in conjunction with laptop ordersThe withdrawal on my bank statement says Debit card purchase, DMI*Dell Higher EDUC, One Way Dell, *** TX, 11/24/I did not authorized this and it's not on the invoice

I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate
I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no

Dell sold a defective laptop and will not fix the latest problem Had the mother board replaced and the keyboard replaced Now the laptop cover has busted off from the hinge Dell customer service said this is not covered under warranty The laptop was purchased on 5-13-and now the cover is busted off from the hinge on 10-15- Talked to customer service, case # *** and they state that the laptop cover breakage is "customer induced damage"
Dell Chat number ***

I am the deputy director for cybersecurity for the DoD I am quite particular about where I spend my precious dollars I am also an integral part of the decision making apparatus in determining where we spend out IT/computers dollars within the agency I recently spent dollars and purchased three (3) Dell Inspirons for my wife and daughters to use for school and work I was initially pleased with the purchase and although I could have bought ANY other cheaper brand I opted to go with Dell based on my professional experience coupled with the stated testimonials I read regarding the Inspiron model I am saddened to say this model has performed miserably and fallen well below my expectations The "hinge issue" that I am certain you are aware of has manifested on ALL THREE of the laptops, rendering each inoperable The failure is undoubtedly due to a design flaw which inevitably leads to structural and mechanical breakdown I called the helpdesk initially and was "thins

I have a Dell Inspiron Signature Edition Laptop ComputerFor some time, the top lid would pop or creak as I was opening or closing the lid of the computerThe pop finally revealed a defective and broken left side hinge which caused the entire left side of the top of the lid to separateThis computer is still under manufacturer warrantyIt has not been dropped or abusedThe hinges have always been too tight and this has attributed to the problem
I have addressed the complaint with Dell and received a quote of $to repair itAs stated, this should be a covered warranty repairThe Case number is #*** (Service Tag #*** the damage is not from wear and tear

Dell has not followed through with any of their commitments regarding a business contract with a Precision MworkstationFor the first month Dell repeatedly sent broken replacement parts and make request contrary to the next business day support contact the system was under After the second broken system they shipped they did promise to replace the system with a new model, a Precision but after almost months of waiting, emailing or calling almost daily we are no closer to the a resolutionThis type of service is unacceptable
Dell Service Request # ***

I recently purchased a new laptop from DellWhen making the purchase by telephone with Dell's sales agent ***, I was promised a gift card on top of the Dell RewardsI made a call to Dell 8/6/and spoke with customer careI explained the situation that I was promised a gift card their response was that there is nothing in the notesI asked them to listen to the phone call where I had made the purchase as this would resolve the issueAgain they responded that since there was nothing in the notes I was out of luckThe representative made no attempt to listen to the phone call just explaining nothing in the notesAs a consumer it is not my issue that a Dell representative doesn't take detailed notesThe Dell "Care" representative evidently doesn't "CARE" at allThe "care" rep told me I would need to speak with sales as they could solve this issueI then held for a sales agent for over minutes and Dell hung up on meI then contacted the sales team through Dell chatThey

I purchased a Dell Inspiron i5558-5717SLV Signature Edition Laptop last DecemberAbout a week ago the hinge of the laptop broke, which causes the screen to bend when opening and closingThe laptop was never dropped or handled in a manner that would cause damage by the userIt was simply opened and closed like a laptop is intended toI now have to resort in leaving the laptop open at all timesThe laptop is still under the year manufacturers warranty
On November 13, 2016, I called Dell customer support to setup a warranty repairThe tech support agent, ***, began the process and said I will be receiving a shipping label to send the laptop offAbout half an hour after hanging up with the agent I received an email stating that this particular issue wasn't covered and the ticket was canceled
I went online to find if anyone else was having this issue and found literally dozens of forums with people complainingAll these consumers are complaining that Dell is not tak

Dell has sold me a defective productDespite promises to replace this product nothing has happenedAfter telephone calls in the space of an hour of which were conveniently "DROPPED" I have zero confidence in their commitmentsThese calls were all undertaken because their commitment of 1/10/to replace the defective product has not been fulfilled

I have to say I am one unhappy customer right now I spent hours on the phone and via chat with your warranty people on Saturday afternoon, got disconnected numerous times as well I finally reached some around the 730-hour who just happened to be a manager He said he could help me and did, was able to order the part and send out a technician to fix it my problem as long as the tech didn’t find that I made the error the problem would be fixed at no charge Monday, I rec’d a call from the same manager on Saturday letting me know that the part was on back order and he went ahead and ordered it from Canada so that the technician would have it Tuesday Tuesday I rec’d a call from the tech and we worked it out that he would be at my house on Wednesday Yesterday he showed up around 5ish and took a look at the computer and made the call that the broken screen was not something I did He proceeded to call this phone number as he said he had to get approval to replace it, after spe

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