I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
We ordered a laptop and realized the next day that we needed Windows and we ordered it with Windows Windows does not work with AutoCad which is why we need Windows I called first thing in the morning the next day and We talked to customer service for about hours being transferred numerous times and they were unable to change or cancel the order The order is still in production and hasn't shipped yet so we don't understand how it can not be at the very least cancelled We will be refusing the shipment We tried to talk to managers and we were actually told that they don't have any managers
On 12/I received my new Dell computer (***)On 12/started it and Windows would not load-first time I used itOn 12/talked to Dell support (***) for hours and although very nice, she went beyond my level of understanding.-I am On 12/paid tech$to reload Winand transfer data from old Dell (2nd one) On 12/16, found out CD/VCR would not open all the wayOn 12/called Dell support and they said send it back-I do not have box and no old computer to back me up
This is not a warranty issue, it is a defective product issue-unit should have never passed QC, been sold, or shipped
I am too old for this stuff
Ordered a laptop on 11/25/Repeatedly received emails delaying delivery, dell canceled original order and created new order numberRepeatedly left messages at contact number provided in email and calls were not returnedCanceled order by phone 12/14/Dell charged account for product 12/20/causing multiple charges to my account for an order I canceled
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
I purchase a Dell Venue Tablet on February 17th Order Number *** and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times
Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb
I don't know what else to do
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is ***I would estimate we spent between 60-minutes reviewing the error log maintai
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is *** *** @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year
Please help me
I purchased a computer from Dell that I received on 5/2/The computer has never workedI have spent countless hours on the phone with Dell well over a weekI have sent the computer back for repair and it still does not workThe computer is brand new months oldToday they called again to try to resolve the issue and again they were unable to fix itThey said I would have to pay for them to repair it because it is not under warrantyI am not sure how a brand new computer is not under warranty but it would seem that Dell is scamming just trying to get more money for their faulty productI could not get anywhere with the technician, he said that even if we paid to have it fixed they still might not be able to resolve the problem
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
After my purchase of a laptop at Dell, I was told that I was going to be given 5% rewards of the price of my laptop through email once I have received the laptopI did not receive any email regarding my 5% of rewardsOn my online dell account, the rewards had not shown upI called Dell and they said they had sent it to the wrong email address so I told them to send the rewards to the correct emailThey said I should wait for a week for processingAfter a week has passed, the rewards still had not shown up on my account, so I called againThis time they said I should wait days for the change in email to be processed and I should be able to receive my rewards in early to mid-JanuaryIt is near the end of January and I still do not have my rewards
My daughter, ***, ordered a computer from Dell.com on March 21, 2017, received it on March 23, It is the Dell Inspiron series non-touchThe specification said it came with 32GB storage, it actually has 29.1.GB with 16.8GB reserved for "system & reserve", 7.08GB reserved for "apps & games", leaving only 5.22GB for other downloadsShe called Dell on 4/24/and spoke with a CSR to find out how to get more spaceShe was told to order an internal hard driveI ordered the hard drive (Purchase id #***)On April 28th, I took it to be installed and was told this computer can not have an internal hard drive addedThe CSR she spoke with gave her incorrect informationOn the same day we called Dell CS and told them what happened and we wanted to return the computer and purchase one with more memoryI was told there was nothing they could do
Also, I processed the return of the hard drive on lineThey sent the return shipping package to the wrong addres
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
July 6, 2015, I purchased a DELL inspirion laptop, online from a Dell.com After assessing my personal use of a computer, the Dell sales agent recommended the Inspiron After I agreed to purchase it, the agent told me about the "Standard Dell Warenty" that came with my laptop, NEVER ONCE mentioning any return policy deadline
This laptop is inoperable because it has a curser that ramdomly jumps around the screen and sticks
I have done everything that Dell has told me to do to fix this problem but it isn't fixed I am requesting a refund They ID their computers and can find it's history by Express Code Service # First laptop # is *** and 2nd is *** Also by a Tag # on the back: 1st is *** and 2nd laptop tag is ***
There have been at least documented emails and more phone calls The Dell Resolutions.com dept returned one of my emails to a foreign postal service
I purchased my Dell computer about 0r months ago I have had several problems with it so I went on the dell website and it noted a problem with the hard drive They sent me a hard drive in a box with a label to return the defective one I know nothing of the internal workings of a computer so I called the number and spoke with a support person who wanted to tell me how to take the computer apart and replace it This is totally terrible customer service I want them to repair or replace the computer I am not some young person who thinks they can work on computers I have purchased several dell computers over the years and am extremely dissatisfied with their products right now
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
On 10/18/2018, I went online to the Dell Outlet website to shop for and order a laptop computerI selected a machine that met my needs and completed the purchaseThe transaction was successful according to the information displayed on the screen
During the checkout process, I entered my business phone number as the contact phone number and billing phone numberI also entered my mobile phone number in the space provided
The purchase details are as follows:
[redacted, will provide on request]
My business phone is a VOIP line, and I have extensive filtering in place to prevent sales calls and the likeCalls from toll-free numbers will not go throughCalls from autodialers will not go through because an additional digit must be dialed before any call is connected (as specified by a recorded voice)I can temporarily disable the filtering or safelist any number, but during the checkout process on the Dell website there was nothing that indicated Dell would need to call me a
I have purchased A Dell computerI have been trying to get dell's support center to fix my computerI have now sent my computer to their center to be repaired not once but twiceUnfortunately the problem has not been resolvedI did contact them on Friday with this issue and I was suppose to receive a phone call MondayPhone call never cameI have spent over 1,dollars for this laptop, Is there anyway I can get your help on this matterI feel as if Dell support doesn't care, thank you
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
We ordered a laptop and realized the next day that we needed Windows and we ordered it with Windows Windows does not work with AutoCad which is why we need Windows I called first thing in the morning the next day and We talked to customer service for about hours being transferred numerous times and they were unable to change or cancel the order The order is still in production and hasn't shipped yet so we don't understand how it can not be at the very least cancelled We will be refusing the shipment We tried to talk to managers and we were actually told that they don't have any managers
On 12/I received my new Dell computer (***)On 12/started it and Windows would not load-first time I used itOn 12/talked to Dell support (***) for hours and although very nice, she went beyond my level of understanding.-I am On 12/paid tech$to reload Winand transfer data from old Dell (2nd one) On 12/16, found out CD/VCR would not open all the wayOn 12/called Dell support and they said send it back-I do not have box and no old computer to back me up
This is not a warranty issue, it is a defective product issue-unit should have never passed QC, been sold, or shipped
I am too old for this stuff
Ordered a laptop on 11/25/Repeatedly received emails delaying delivery, dell canceled original order and created new order numberRepeatedly left messages at contact number provided in email and calls were not returnedCanceled order by phone 12/14/Dell charged account for product 12/20/causing multiple charges to my account for an order I canceled
Dell charged me $back in December to fix a computer issue (the system was inoperable)They have since made attempts to fix the same issue and to date I still cannot use my computerTwice they had me ship it to them at their expense, once they tried to fix it remotely by taking command of my screen over the internet, and the last time they sent a technician to fix itThe last time caused more issues to be not working, but ultimately it still is inoperableEach time they assured me that the system was thoroughly tested and the problem was fixedThat evening Dell assured me they would once again ship it back to them for repair to fix it againI asked if I could be compensated for this saga and they said noLater that night they called me after 11:at night waking me up to tell me they would be providing me with w "new refurbished" computer instead of fixing it, and I would receive an email the next for instructionsThey instructed me not to call them and to only reply to t
I purchase a Dell Venue Tablet on February 17th Order Number *** and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times
Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb
I don't know what else to do
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is ***I would estimate we spent between 60-minutes reviewing the error log maintai
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I brought an Alienware from Best Buy, and they sent me the wrong computer, so I tried to get them to make this right via customer service, and they told me they could do nothing and to contact Alienware itself so after fighting with customer service and getting no where I decided to contact Alienware because I need the right computerThe computer I got is the right type, but I ordered the with a SSD and got a from Best Buy, and I tried to get them to make things right because I was change the SSD Alienware 13.3, price for the PCHowever, they were not helpful so now I am stuck as a college student and a video editor with a PC that doesn't meet my requirements to do work on and cheated out of money, etc
My laptop broke so I sent it in to Alienware (Dell) to get it fixed and paid $***to fix it but when they returned it to me the screen and outer case was fixed but the computer would not boot up so I sent it back to them a second time and waited about a month and they told me that the computer was accidently sent to the trash bin and it was destroyed by them so they told me they would refund me the service fee and refund me the original cost of my computer which was over $Well they refunded me the service fee but have still not refunded me the cost of my computerIn the mean time I bought a replacement for it and they keep telling me that the refund was sent to my card that was used when the computer was purchasedThe service tag number is 390FNThe person I have been taking to is *** *** @ Dell Tech support 1-***-***-***This issue has been going on since Febof this year
Please help me
I purchased a computer from Dell that I received on 5/2/The computer has never workedI have spent countless hours on the phone with Dell well over a weekI have sent the computer back for repair and it still does not workThe computer is brand new months oldToday they called again to try to resolve the issue and again they were unable to fix itThey said I would have to pay for them to repair it because it is not under warrantyI am not sure how a brand new computer is not under warranty but it would seem that Dell is scamming just trying to get more money for their faulty productI could not get anywhere with the technician, he said that even if we paid to have it fixed they still might not be able to resolve the problem
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
After my purchase of a laptop at Dell, I was told that I was going to be given 5% rewards of the price of my laptop through email once I have received the laptopI did not receive any email regarding my 5% of rewardsOn my online dell account, the rewards had not shown upI called Dell and they said they had sent it to the wrong email address so I told them to send the rewards to the correct emailThey said I should wait for a week for processingAfter a week has passed, the rewards still had not shown up on my account, so I called againThis time they said I should wait days for the change in email to be processed and I should be able to receive my rewards in early to mid-JanuaryIt is near the end of January and I still do not have my rewards
My daughter, ***, ordered a computer from Dell.com on March 21, 2017, received it on March 23, It is the Dell Inspiron series non-touchThe specification said it came with 32GB storage, it actually has 29.1.GB with 16.8GB reserved for "system & reserve", 7.08GB reserved for "apps & games", leaving only 5.22GB for other downloadsShe called Dell on 4/24/and spoke with a CSR to find out how to get more spaceShe was told to order an internal hard driveI ordered the hard drive (Purchase id #***)On April 28th, I took it to be installed and was told this computer can not have an internal hard drive addedThe CSR she spoke with gave her incorrect informationOn the same day we called Dell CS and told them what happened and we wanted to return the computer and purchase one with more memoryI was told there was nothing they could do
Also, I processed the return of the hard drive on lineThey sent the return shipping package to the wrong addres
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
July 6, 2015, I purchased a DELL inspirion laptop, online from a Dell.com After assessing my personal use of a computer, the Dell sales agent recommended the Inspiron After I agreed to purchase it, the agent told me about the "Standard Dell Warenty" that came with my laptop, NEVER ONCE mentioning any return policy deadline
This laptop is inoperable because it has a curser that ramdomly jumps around the screen and sticks
I have done everything that Dell has told me to do to fix this problem but it isn't fixed I am requesting a refund They ID their computers and can find it's history by Express Code Service # First laptop # is *** and 2nd is *** Also by a Tag # on the back: 1st is *** and 2nd laptop tag is ***
There have been at least documented emails and more phone calls The Dell Resolutions.com dept returned one of my emails to a foreign postal service
I purchased my Dell computer about 0r months ago I have had several problems with it so I went on the dell website and it noted a problem with the hard drive They sent me a hard drive in a box with a label to return the defective one I know nothing of the internal workings of a computer so I called the number and spoke with a support person who wanted to tell me how to take the computer apart and replace it This is totally terrible customer service I want them to repair or replace the computer I am not some young person who thinks they can work on computers I have purchased several dell computers over the years and am extremely dissatisfied with their products right now
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
On 10/18/2018, I went online to the Dell Outlet website to shop for and order a laptop computerI selected a machine that met my needs and completed the purchaseThe transaction was successful according to the information displayed on the screen
During the checkout process, I entered my business phone number as the contact phone number and billing phone numberI also entered my mobile phone number in the space provided
The purchase details are as follows:
[redacted, will provide on request]
My business phone is a VOIP line, and I have extensive filtering in place to prevent sales calls and the likeCalls from toll-free numbers will not go throughCalls from autodialers will not go through because an additional digit must be dialed before any call is connected (as specified by a recorded voice)I can temporarily disable the filtering or safelist any number, but during the checkout process on the Dell website there was nothing that indicated Dell would need to call me a