On Feb 2017, I reached out to Dell (*** *** ***) who is the inside sales rep for a Warranty extensionWe received a quote On 2/2017, I renewed the quote in the amount of *** *** called my wife and told me that he sees that it was ordered onlineI see that it came out of my bank accountThen *** gave me a quote for my wife’s system in which came out of my account on 2/
Each time I try to place a warranty Dell immediately refuses the warranty suggesting the item is not under warranty I have to prove each time that both systems are under warrantyI am tired of this and I want a refund in both warranties and
I have attachments to support claim
I recently purchased a laptop for my sonI was given the option to receive an $egift cardI was also given an additional $egift card from the rewards programI did not realize the egift cards can only be used for Dell purchasesNonetheless, I decided to use them in the purchase of another laptopI used a credit card to pay the remaining balance in full, after the gift cards had been appliedThe next day I received a message saying that there was trouble processing my payment but another attempt would be made the following dayThen nothingI waited for the laptop to arrive and was told that my order had been cancelled and I would have to reorderWhen I tried to reorder, I was told the egift cards had already been used and could not be refunded! What!? I questioned that if that was the case, the laptop would have been partially paid forI was given a case number and told someone would look into it and contact me in three daysA week later, still no call or e
Having order *** inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected *** as the second carrier - I received a call from *** on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to *** WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at *** * *** for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
I purchased a Dell XPS 15, item No***, at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the *** website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No*** but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase
I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call *** back about itIt seemed that
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order
I have attached the order email confirmation that was sent to me:
We have received your order
Thank you for your order, *** ***!
Below is a list of what you ordered
Ordered a computer with a free TV deal
Tried to cancel the orderThe computer cancelled, the tv did not They charged my dell financial credit account for half the cost of the computer as the cost of the TVMailed it out to me, I shipped it back over a month ago, still have not been refunded
I purchased an extended warranty for my new Dell Laptop on Oct As part of the purchase the sales rep (*** ***) said that I would receive a $egift card for the warranty purchase, and the order email specifies I would receive it in 10-days This worked as I needed to purchase another laptop for my son and I would be able to take advantage of Black Friday deals
I did not receive it, and have been going around with Support for almost two months:
- *** *** 11/
- *** *** 11/
- *** on 11/acknowledging the gift card delay and offering me a $coupon
- *** *** 11/
- *** on 11/saying that the gift card will take 6-weeks and rescinding the $coupon *** offered She equated the $coupon with a different issue I had where I was to have received a $refund for the computer specifications being incorrect
- *** on 12/
- *** on 12/responding to my request for what Dell is going to do to make th
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here *** which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here (***) retails at $and the Dell Laptop configuration here (***) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund
*** ***
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I purchased a laptop from Dell online on December 26, and it arrived on Jan 2nd
On Jan 2nd, 2018, I called in and purchased the extended warranty
Unfortunately, after using the laptop for a couple days, we quickly determined that it was not what we required
After a discussion with Dell support, I was provided with a return label and shipped it back
I received a refund for the purchase of the laptop but have yet to receive the extended warranty
I have repeated called, been forwarded to various groups and have been promised that the refund would be comingI have been told that it would be credited to my credit card but have not received itI have multiple emails saying, "sir yes yes, the refund is on the way"
In order to balance the books I need this to be resolved asap
I called to inquire into purchasing an XPS laptop computer that was advertised in an email sent to me from Dell This advertisement was sent during a promotion that is currently going on for Memorial Day weekend The advertised price for the particular computer is $(with free shipping) This is for a Dell Laptop XPS 7th Gen i7, 16GB memory, 512GB Hard Drive, etc I also wanted to add the Microsoft Home & Office to the machine at it's advertised price of $205, bringing the total (before any additional available discounts) to $ I told the sales rep that I wanted to think about the purchase and that I would get back to him I asked if he would send me the quote in an email He said he could offer me $off the price as an additional discount He told me that if I wanted to proceed, I could email or call him back to make the purchase When I looked at the final price on the final quote he gave me, I made calculations and discovered that the additional d
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired
I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December
We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything?
Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person (*** ***, ***_***@Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to *** and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call *** multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
On Feb 2017, I reached out to Dell (*** *** ***) who is the inside sales rep for a Warranty extensionWe received a quote On 2/2017, I renewed the quote in the amount of *** *** called my wife and told me that he sees that it was ordered onlineI see that it came out of my bank accountThen *** gave me a quote for my wife’s system in which came out of my account on 2/
Each time I try to place a warranty Dell immediately refuses the warranty suggesting the item is not under warranty I have to prove each time that both systems are under warrantyI am tired of this and I want a refund in both warranties and
I have attachments to support claim
I recently purchased a laptop for my sonI was given the option to receive an $egift cardI was also given an additional $egift card from the rewards programI did not realize the egift cards can only be used for Dell purchasesNonetheless, I decided to use them in the purchase of another laptopI used a credit card to pay the remaining balance in full, after the gift cards had been appliedThe next day I received a message saying that there was trouble processing my payment but another attempt would be made the following dayThen nothingI waited for the laptop to arrive and was told that my order had been cancelled and I would have to reorderWhen I tried to reorder, I was told the egift cards had already been used and could not be refunded! What!? I questioned that if that was the case, the laptop would have been partially paid forI was given a case number and told someone would look into it and contact me in three daysA week later, still no call or e
Having order *** inch television on 11/23/and it arriving damage, a replacement was processed on 12/1/- Dell selected *** as the second carrier - I received a call from *** on 12/1/who agreed to deliver the TV on 12/13/- A day was taken off from work in preparation of its delivery - The television was not delivered on 12/13/but according to *** WAS LEFT ON THE PORCH on 12/14/- I like to add that the notice left on the door on 12/13/indicated the television would be at *** * *** for pi and I have this notice in my possession - So when I called to communicate this to Dell on 12/15/the television was not delivered and I would not be picking up the television at the location on the form as it is a very large television and I do not have the means, I was informed Dell HAD AUTHORIZE THE DELIVERY OF this order indicating a "signature" was not required for delivery (this was told to me by the Dell agent, "***" - I inquired, WHO IN THE
I have had an absurd amount of issues dealing with my Alienware computerIn the course of the last year and months I have had motherboards, multiple hard drives, a battery, an AC adapter, and even a video card go out on meI have a protection plan on the computer for another year, but Alienware refuses to do anything but replace part after partThe way their coverage works is you have to have major components go out in a short amount of time to qualify for a exchange, and unfortunately I always seem to miss the dang deadlineIt is obvious I have lemon, so obvious that the last time I was on the line with Alienware talking to a supervisor, it sounded like he laughed seeing my insane amount of past issuesI might even laugh if the whole situation wasn't so frustrating
I purchased a Dell XPS 15, item No***, at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the *** website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No*** but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase
I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call *** back about itIt seemed that
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order
I have attached the order email confirmation that was sent to me:
We have received your order
Thank you for your order, *** ***!
Below is a list of what you ordered
I bought a computer with a year warranty and dell is refusing to honor it
Ordered a computer with a free TV deal
Tried to cancel the orderThe computer cancelled, the tv did not They charged my dell financial credit account for half the cost of the computer as the cost of the TVMailed it out to me, I shipped it back over a month ago, still have not been refunded
I purchased an extended warranty for my new Dell Laptop on Oct As part of the purchase the sales rep (*** ***) said that I would receive a $egift card for the warranty purchase, and the order email specifies I would receive it in 10-days This worked as I needed to purchase another laptop for my son and I would be able to take advantage of Black Friday deals
I did not receive it, and have been going around with Support for almost two months:
- *** *** 11/
- *** *** 11/
- *** on 11/acknowledging the gift card delay and offering me a $coupon
- *** *** 11/
- *** on 11/saying that the gift card will take 6-weeks and rescinding the $coupon *** offered She equated the $coupon with a different issue I had where I was to have received a $refund for the computer specifications being incorrect
- *** on 12/
- *** on 12/responding to my request for what Dell is going to do to make th
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here *** which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here (***) retails at $and the Dell Laptop configuration here (***) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund
*** ***
Dell ships items that are not what the customer ordered and then tries to bribe the customer to keep themI first purchased a Condition "new" computer from the Dell Refurbished storeI carefully checked the receipt for the sale for the system specs but found the parts list unreadableI immediately called sales support over the weekend as I thought I purchased a liquid cooled computer but it looked like it was air-cooledWith those options, it didn't seem like the list price was rightCustomer support told me I could contact customer support on Monday and that it wouldn't ship by thenIt was shipped by the time I woke up Monday morningThe machine arrived and wasn't the spec I thought I bought but I gave it a chance after customer service gave me a discount because of the cooling differenceBut it didn't work for the VR gaming applications I purchased it forIt wouldn't consistently keep a browser or gaming connectionI found lots of similar complaints online about the Killer
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I purchased a laptop from Dell online on December 26, and it arrived on Jan 2nd
On Jan 2nd, 2018, I called in and purchased the extended warranty
Unfortunately, after using the laptop for a couple days, we quickly determined that it was not what we required
After a discussion with Dell support, I was provided with a return label and shipped it back
I received a refund for the purchase of the laptop but have yet to receive the extended warranty
I have repeated called, been forwarded to various groups and have been promised that the refund would be comingI have been told that it would be credited to my credit card but have not received itI have multiple emails saying, "sir yes yes, the refund is on the way"
In order to balance the books I need this to be resolved asap
I called to inquire into purchasing an XPS laptop computer that was advertised in an email sent to me from Dell This advertisement was sent during a promotion that is currently going on for Memorial Day weekend The advertised price for the particular computer is $(with free shipping) This is for a Dell Laptop XPS 7th Gen i7, 16GB memory, 512GB Hard Drive, etc I also wanted to add the Microsoft Home & Office to the machine at it's advertised price of $205, bringing the total (before any additional available discounts) to $ I told the sales rep that I wanted to think about the purchase and that I would get back to him I asked if he would send me the quote in an email He said he could offer me $off the price as an additional discount He told me that if I wanted to proceed, I could email or call him back to make the purchase When I looked at the final price on the final quote he gave me, I made calculations and discovered that the additional d
I purchased a Dell Series All In One Computer September There is a year repair or replace warrantySince new I've had serious display problemsDell tried to help me by email and phone calls, but after much wasted time reinstalling windows, updating drivers, running diagnostics, making arrangements for technicians to call me to arrange visits for on-sight repair only to be stood up and ignored, I finally was able to get them to allow me to ship the computer to them for repairHowever weeks later I received it back unrepaired
I've been trying for weeks now to try to get them to replace it since they were unable to repair it However, they refuse, citing their day return policy (which is ridiculous since a return policy has nothing to do with product warranty)Every time I insisted they replace the computer, their representative sent me a copy of their warranty and their day return policy, telling me I'm not entitled to a replacement
I have a Dell cdn printer, The fax component was originally set using it's own designated line Now we have changed the service, so Century Link maintained the fax line phone number for people to dial when sending a fax & set up a distinct ring for the fax machine to recognize a different ring pattern of short ring short ring long ring & pick up By use of a splitter both phones share the same line jack In the Dell Manual for my product it talks about this feature Saying to go to System settings, then to Admin settings, then to fax settings, in the fax settings when you arrow down to DRPD (direct ring tone) it explains how the telephone company sets up the phone number(which I already have) & the ring tone (in this case short short long) but that is where it ends When going to the printer when you see the DRPD there are different patterns, in which mine is set on # No further explanation No assistance in the manual as to what the patterns mean or how
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December
We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything?
Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person (*** ***, ***_***@Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to *** and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call *** multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***