I purchased a $1,laptop from Dell with excellent reviews with the expectation that it
would be able to perform multiple functions simultaneously for my son, who is about to start
law schoolMy son has a disability which makes writing and typing very difficult, and I
purchased this computer with the expectation that he would be able to run an extremely
powerful text-to-speech software while also conducting internet research, among other tasks
required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM
and a solid-state drive, so that it would be able to run those programs without any lag time or
freezingWhile we are not technical experts, we assumed that the computer would be built to
accommodate the amount of RAM we had paid significantly extra to have
While the computer did in fact come with 16GB of RAM, the processor within the computer
was incapable of processing anywhere close to even half of the 16GB we had expected it
wouldThe co
This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
Alienware RPurchased on 3/29/Started having issues with the laptop starting in January Contacted their support team who diagnosed the issue as the cpu overheating at the timeHave been in constant contact with Alienware who previous to today said it was never an issue to realign the warranty with my purchase dateThis however has taken months now they claim I can no longer get the Item warrantied MONTHS LATER WHEN THE WARRANTY IS ALMOST UPToday 3/12/they also claim the warranty was started by someone else(3/18/2017), but even if that is the case I still contacted them on 3/12/They even said that the warranty covers until that dateThey admitted it is still in that one year warranty period that was effective from the date I purchased the laptopHowever they are unwilling to any longer adjust the warranty so that they cannot anymore complete even diagnostics on the laptop because their system "has no record" of my previous issues and contacts they did not
Continuation of Revdex.com Case # ***, Dell Issue # ***
In my previous Revdex.com complaint, I explained that I have tried to unsubscribe from Dell's unwanted Warranty Expiration Reminder emails, but I continued to receive those unwanted emails Apparently, their unsubscribe feature does not work Dell responded to that complaint, promising that they have unsubscribed me However, I just received more unwanted warranty expiration emails from Dell
On 8/8/2018, I emailed that Dell person again directly to give them another chance to fix this problem privately, but they did not respond to my email, so I am opening a new Revdex.com case to get this resolved
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it
In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe
Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
I purchased Dell Inspiron on Feb14, Since then I have had issue with Dell Support Assist program Within last months, two different modules within Dell Support Assist stopped working And it took Dell months to resolve the first issue Dell, for last days is working on resolving issue with second module not working in the Dell Support Assist program Dell keeps escalating the issue to higher team since last days, and not resolution yet
I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I bought Dell Inspirion Computers in July of I have had no issues until February 23,I was having an issue with a LAN lineso after to hours on with customer service, they requested I send it in for repairI sent it and they said they repaired it but when I got it back I still had the same issue so I called them back againafter numerous phone calls and about another to hours later I was told to send it backSo I didHowever when I got it back the second time (which took almost weeks to "repair", I pulled it out of the box and it had a huge crack in the middle and the corner was completely crackedI called them immediatelyThey told me to plug it in and see if the issue was fixedDid not address the crack issue until I could tell them if it worked or not which it still wasn't working correctly it has been over a week since I have had the computer up and working as it is still cracked and sitting on my desk with no word as to what to doI run a hom
I called dell regarding my system exchange
the person I spoke to on the phone was very rude
me and my girlfriend where asking when I was going to get my label for the my system exchange
the person that I spoke on the did not like what my girlfriend had to say
this person has an issues with woman
and I don't like the fact that he hung up on me
In November of 2016, I purchased laptops from DellWhen I received confirmation of the order, the order was for the wrong laptopsI called Dell within hour of the order, but they would not change itOver the next daysI spoke to them multiple times on the phoneThey advised me to cancel the order and reorder which I didDell then charged my for four laptops instead of twoDell has sent me laptops and yet have charge me for I have tried to work this out on the phone but to no availI am asking for them to charge me for the two laptops and to refund the money for the order of two laptops that they messed upAgain, I am only asking to pay for the laptops that I received
Bought brand new Alienware Rlaptop directly from DellHave spent hours on the phone with Technical Support troubleshooting various problems and underwent in-home and maservice attempts, but the laptop would still not work properlyAlienware Customer Service agreed to send a refurbished replacement, which I received via FedEx yesterdayOut of the box, the "refurbished" replacement unit was badly scratched and would not power on at allI have contacted Technical Support and Customer Service about this issue, but I have not received any kind of response
To Whom It May Concern:
My name is *** ***, and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
In August I purchased a 2-Laptop through Dell and using my company pricing Cr is *** I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product
The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me
I called back and asked to speak with a Supervisor again and I was eventually given *** (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
I want a refund for the Dell laptop I purchased in AugustI email ***@dell.com and never receive a responseI call and get transferred and the person does nothing to solve my problemsThe original sales person I spoke with today 12/27/said that the refund is not possible because the initial day return period has passedThis is not acceptableThe computer keeps getting new problem after new problemI cannot spend the hours required to wait on the phone and hope and prayer that eventually someone from technical support with have both skill and good will to make this rightI demand a refund with return of the computerIt does not work as it should
Problems:
Sound sometimes has interference
The computer shuts down at random times, sometimes to restart, sometimes just shutting downI mean that this is without me telling it to, sometimes when I'm right in the middle of doing something, sometimes when it's just sitting on but not being used directly
There is no
The Dell corporation is not honoring the extended warranty I purchased for a computer nor are they honoring the one year manufacture warranty They are giving me the run around, forwarding my issues to other divisions then not following through on their word to refund or even exchange the computer for one of equal dimensions, operating systems, and cost
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it
would be able to perform multiple functions simultaneously for my son, who is about to start
law schoolMy son has a disability which makes writing and typing very difficult, and I
purchased this computer with the expectation that he would be able to run an extremely
powerful text-to-speech software while also conducting internet research, among other tasks
required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM
and a solid-state drive, so that it would be able to run those programs without any lag time or
freezingWhile we are not technical experts, we assumed that the computer would be built to
accommodate the amount of RAM we had paid significantly extra to have
While the computer did in fact come with 16GB of RAM, the processor within the computer
was incapable of processing anywhere close to even half of the 16GB we had expected it
wouldThe co
This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
Alienware RPurchased on 3/29/Started having issues with the laptop starting in January Contacted their support team who diagnosed the issue as the cpu overheating at the timeHave been in constant contact with Alienware who previous to today said it was never an issue to realign the warranty with my purchase dateThis however has taken months now they claim I can no longer get the Item warrantied MONTHS LATER WHEN THE WARRANTY IS ALMOST UPToday 3/12/they also claim the warranty was started by someone else(3/18/2017), but even if that is the case I still contacted them on 3/12/They even said that the warranty covers until that dateThey admitted it is still in that one year warranty period that was effective from the date I purchased the laptopHowever they are unwilling to any longer adjust the warranty so that they cannot anymore complete even diagnostics on the laptop because their system "has no record" of my previous issues and contacts they did not
Continuation of Revdex.com Case # ***, Dell Issue # ***
In my previous Revdex.com complaint, I explained that I have tried to unsubscribe from Dell's unwanted Warranty Expiration Reminder emails, but I continued to receive those unwanted emails Apparently, their unsubscribe feature does not work Dell responded to that complaint, promising that they have unsubscribed me However, I just received more unwanted warranty expiration emails from Dell
On 8/8/2018, I emailed that Dell person again directly to give them another chance to fix this problem privately, but they did not respond to my email, so I am opening a new Revdex.com case to get this resolved
Around the 14th of April I received a 12" Monitor that was shipped to my address; and also a warranty was billed to my dell preferred acctNeither of which I ordered; when I called and informed "dell tech concierge" that I didn't place an order for the item or a warranty; they told me to hold it and that they would send out a return labelSo that FedEx could pick it up, instead I received a Bill which was already pass dueI continue my attempts to return this item and be refunded for the warranty to no avail, the item remain packaged and unopened, and I'm told that it's been days so it's not returnable which is not my fault because I never received a return label as promised
I purchased a Dell computer and some supporting items and want to return to Dell The purchase was made on 8/15/ I contacted Dell immediately via phone, email and online to return the item I have made phone calls in which Dell reports that they will email me the shipping label I have no label to date however the charge is still on my Dell charge account and I am being charged for the computer along with interest accruing
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it
In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe
Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
I purchased Dell Inspiron on Feb14, Since then I have had issue with Dell Support Assist program Within last months, two different modules within Dell Support Assist stopped working And it took Dell months to resolve the first issue Dell, for last days is working on resolving issue with second module not working in the Dell Support Assist program Dell keeps escalating the issue to higher team since last days, and not resolution yet
I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I bought Dell Inspirion Computers in July of I have had no issues until February 23,I was having an issue with a LAN lineso after to hours on with customer service, they requested I send it in for repairI sent it and they said they repaired it but when I got it back I still had the same issue so I called them back againafter numerous phone calls and about another to hours later I was told to send it backSo I didHowever when I got it back the second time (which took almost weeks to "repair", I pulled it out of the box and it had a huge crack in the middle and the corner was completely crackedI called them immediatelyThey told me to plug it in and see if the issue was fixedDid not address the crack issue until I could tell them if it worked or not which it still wasn't working correctly it has been over a week since I have had the computer up and working as it is still cracked and sitting on my desk with no word as to what to doI run a hom
Didnt get product I ordered
I called dell regarding my system exchange
the person I spoke to on the phone was very rude
me and my girlfriend where asking when I was going to get my label for the my system exchange
the person that I spoke on the did not like what my girlfriend had to say
this person has an issues with woman
and I don't like the fact that he hung up on me
In November of 2016, I purchased laptops from DellWhen I received confirmation of the order, the order was for the wrong laptopsI called Dell within hour of the order, but they would not change itOver the next daysI spoke to them multiple times on the phoneThey advised me to cancel the order and reorder which I didDell then charged my for four laptops instead of twoDell has sent me laptops and yet have charge me for I have tried to work this out on the phone but to no availI am asking for them to charge me for the two laptops and to refund the money for the order of two laptops that they messed upAgain, I am only asking to pay for the laptops that I received
Bought brand new Alienware Rlaptop directly from DellHave spent hours on the phone with Technical Support troubleshooting various problems and underwent in-home and maservice attempts, but the laptop would still not work properlyAlienware Customer Service agreed to send a refurbished replacement, which I received via FedEx yesterdayOut of the box, the "refurbished" replacement unit was badly scratched and would not power on at allI have contacted Technical Support and Customer Service about this issue, but I have not received any kind of response
To Whom It May Concern:
My name is *** ***, and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
In August I purchased a 2-Laptop through Dell and using my company pricing C
r is *** I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product
The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me
I called back and asked to speak with a Supervisor again and I was eventually given *** (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
I want a refund for the Dell laptop I purchased in AugustI email ***@dell.com and never receive a responseI call and get transferred and the person does nothing to solve my problemsThe original sales person I spoke with today 12/27/said that the refund is not possible because the initial day return period has passedThis is not acceptableThe computer keeps getting new problem after new problemI cannot spend the hours required to wait on the phone and hope and prayer that eventually someone from technical support with have both skill and good will to make this rightI demand a refund with return of the computerIt does not work as it should
Problems:
Sound sometimes has interference
The computer shuts down at random times, sometimes to restart, sometimes just shutting downI mean that this is without me telling it to, sometimes when I'm right in the middle of doing something, sometimes when it's just sitting on but not being used directly
There is no
The Dell corporation is not honoring the extended warranty I purchased for a computer nor are they honoring the one year manufacture warranty They are giving me the run around, forwarding my issues to other divisions then not following through on their word to refund or even exchange the computer for one of equal dimensions, operating systems, and cost
Lack of satisfactory help with computer issues, kept on phone for extended periods timePromised to send someone out repair then changing itEtc etc