On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # *** Item # *** in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
I have been having a problem with my new laptop that I bought in December that is an on going problem and after dealing with customer service with Dell and over hours working with them via phone or over the internet to try and fix this problem with the software and the hardware appaentlay they are not fixing my laptop to be replaced with a new on after I have done everything they have asked for me to due This laptop was bought to use as I go back to college full-time and I work full time and I just need a dependable laptop Dell customer support asked for pictures of invoices I have done that to show when the laptop was bought and where it was bought from I just need this warranty on this laptop honored but it isn't
The computer keeps getting hung up in windows updates for 4-hours at a time or it will turn it self off as I am working on the computer for school work and then the computer want come back up for hours on time I have even taken screen shots of the probl
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off
I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs
It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty
I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
My screen on my month old dell computer cracked due to dramatic temperature changes, and in ***, it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in *** They are trying to make me pay for repairs even though I have a month warranty on this computer
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly
I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant
The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part
On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund
On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email
The return label never came, today my bank account was charged for a Broken server
Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
I ordered laptops on the phone through Dells business Sales Rep *** *** on April 29th (order number ***) When the computers arrived they where not what I ordered I contacted *** the next day, May 12th He agreed he made a mistake and that he would work to get a return order issued and new computers However, he called back a few days later and said that Dell Financial would not extend our credit limit that fast and recommended I just put the new computers on a credit card and he we cancel the order for the first laptops That's what we did I ordered additional laptops
A return order confirmation email was sent to me but I never received the RMA shipping label email I told this to *** but never heard back Months have gone by We have tried working with ***, customer care, and many other departments They all just bounce us around and send us back and forth to other departments and will not take care of it It has been months I still have
Dell advertises and sells a computer they call the XPS It comes in a few configurations, but mainly it features the Intel Core iProcessorI bought the most top-end machine they sell, listing for $By the time it was functional, it was over $ It arrived, but it had an Intel (maybe) iof much lower spec than advertisedI checked my orderThe order clearly indicated an i-CPUThe Bill of materials I received indicated a i5- The price difference in those CPUs is around $to $depending on vendor The computer I bought had a label on front that said iMIslabeling a product, is considered an infraction of the law, in some places
So this is fraudHad I not checked the bill of materials (Packing list), I might not have realized that I had been cheated out of several hundred dollars It took me over an hour of dealing with different Indian speaking functionaries, none of whom were able to intelligibly explain why I was talking to themEventually I got a Hispanic dude on the phone who actually sent me a return label, explained that when Dell runs out of i7s they just use i5s to keep stuff moving No biggyWe just screw you out of a few hundred dollarsNo one ever notices I NOTICED
Bottom lineThis company can not, absolutely CAN NOT be trusted to sell you what you orderThe hardware in the machine is the cheapest crap money can buyThe Watt power supply is not adequate to handle the graphics board DO NOT BUY FROM DELL
On 6/23/16, I purchased a NEW XPS computer through Dell online outlet (Service Tag ***)I verified with sales repthis was a NEW computerI also purchased extended warranties I paid $ Computer was delivered approximately weeks later Upon setting it up, I discovered it would not work at all I telephoned Dell Dell arranged for a service technician to come to my house One came on 7/14/ He fixed the video card The computer booted up After he left, when I shut down the computer, it would not start again I called Dell again The service technician came again the following week, when he replaced parts Dell had sent him While technician was here, he was not able to get the computer started & he called & talked to Dell During that call, Dell arranged service for it to be shipped to Dell for repair I was NEVER offered the option of a refundWhile Dell had it for repair, it was after days after I purchased it After I received it back
Bought brand new Alienware Rlaptop directly from DellHave spent hours on the phone with Technical Support troubleshooting various problems and underwent in-home and maservice attempts, but the laptop would still not work properlyAlienware Customer Service agreed to send a refurbished replacement, which I received via FedEx yesterdayOut of the box, the "refurbished" replacement unit was badly scratched and would not power on at allI have contacted Technical Support and Customer Service about this issue, but I have not received any kind of response
I purchased a Dell Docking station (TB15) from Dell.com on January 29thI received the dock in early February and everything worked fineafter a couple of months I started to experience issues with the product and by June-July it no longer workedI would plug the dock in and my laptop screen would flicker on and offI would unplug it and my laptop would go blank and I would have to restart itI used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remainedAfter doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issuesI contacted dell to see what they could do and was sent back and forth between the customer service department and technical departmentI was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company (***)I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!!
Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
On 11/27/ordered LG 65" TV Order #:*** online via dell.com
Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: ***
Now, for days both TVs are showing up as Confirmed and today 65" was shipped
COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!!
Case #: ***
DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS
On 11/30/I purchased a Samsung Inch LED SMART TV UN40J5200AF HDTV (Quote # *** Item # *** in the amount of $ I also purchased a one year warranty My T.Vcracked and I attempted to have it replaced because it's still under warranty but since I cannot find the original receipt Dell representatives will not recognize that I bought the T.Vfrom them Even though I supplied them with the numbers shown above Hopefully, this issued can be resolved and I can be allowed to replace my TV Also, I was supposed to received a $E-gift card as a result of the items purchased under this quote # but I cannot get Dell representatives to acknowledge this either Please advise
I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
I have been having a problem with my new laptop that I bought in December that is an on going problem and after dealing with customer service with Dell and over hours working with them via phone or over the internet to try and fix this problem with the software and the hardware appaentlay they are not fixing my laptop to be replaced with a new on after I have done everything they have asked for me to due This laptop was bought to use as I go back to college full-time and I work full time and I just need a dependable laptop Dell customer support asked for pictures of invoices I have done that to show when the laptop was bought and where it was bought from I just need this warranty on this laptop honored but it isn't
The computer keeps getting hung up in windows updates for 4-hours at a time or it will turn it self off as I am working on the computer for school work and then the computer want come back up for hours on time I have even taken screen shots of the probl
I am a disabled person who depends on his computer for work as I am a consultantI purchased a Dell laptop in April of this year and I have had no good use out of the productWhen I first started it up it hung up several times before it was able to actually turn on and use itSince then I have had many issues such as it hanging up , the processor is very slow , the caps lock button malfunctions all the time , the frame of the computer has started to crumble and break off
I received a warning that I should upgrade my system and it made it worst , now I cant use some of my programs
It is clear that this computer was a defective unit that was sent out to me and it cost $which is more than regular market valueWhen I was making the purchased I asked the sales rep for an International warranty on-site and also a accident or breakage warranty
I called Dell to come and fix it when I was in Florida in early June and they refused to come because they said I had a mawar
My screen on my month old dell computer cracked due to dramatic temperature changes, and in ***, it is very easy to have dramatic temperature changes I have tried contacting them a couple of times and each time they are trying to make me pay for it saying that it is my fault that this product cracked due to me living in *** They are trying to make me pay for repairs even though I have a month warranty on this computer
One of the wires on my wifi card came off and won't go back onThe color on my laptop is making everyone look orange and things just seem dark no settings I've tried change itIt seems like it's getting worseI've had color issues with it since I received it which I thought I could tolerateI increased the brightness which lightens the bad color a bit but washes everything else out which is extremely hard on the eyes and makes it hard to use my computer properly
I have been using my old Dell from a few years ago to get online since yesterday and it makes me realize how awful the color is on my newer Dell laptopOn the older one people have colored skin and sites look so much more colorful and vibrant
The plastic on the side of my laptop is coming apart too where the top meets the bottom in the middleIt was that way a little when I got it but it's gotten worseI feel like I spent money on a laptop that's falling apart from your companyI don't abuse it and use it
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part
On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund
On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email
The return label never came, today my bank account was charged for a Broken server
Alienware laptop spent $in less than a year the audio stopped working properly and the the hard drive needed a complete replacement after spending $on the online remote help service they offered that did nothingThey said I didn't have to pay if it didn't fix it the problemIt wasn't fixed I still paid for itOther products I bought from there also broke very fastCustomer service is the worst I've ever encounteredPlease save yourself high interest rates for bad quality and service don't shop there
I ordered from dell some harddrives at a very good price After two days, they determined it was a price mistake, and advised my order would be canceled, and it took another two days for this to take place All the emails I received said this was at my request - it definitely was not as I wanted the items However, Dell shipped out drives paid for at this price to numerous people, honoring their supposed "price mistake" They have also been attempting to reroute people's packages, despite their own terms of service/sale advising that ownership of an item passes to the purchaser when the item is shipped
I bought a Dell Inspiron from Best Buy 2/ It would not connect to the Internet thru the Ethernet port I talked to my ISP The problem was with the computer "IP configuration." I talked to multiple Dell tech support staff over multiple hours I was instructed to download and update my bios, Ethernet driver, and chipset I did that over the weekend because I had to go buy a flashdrive to transfer the files from the Dell website (using my old Vista based computer) to the new Windows Dell laptop The updates didn't do any good because the files on the new Dell were the same as the files I downloaded from the support website Dell tech support called me 2/to see if the updates worked I said no Dell tech support said the problem was the Ethernet port/motherboard They recommend sending me a new/replacement Dell laptop It was to take 7-business days It took business days It arrived 6:30pm on 3/ It did not connect to the Internet thru the Ethernet port either I called Dell tech support They went thru the same stuff as before Finally they said I needed to Reset the computer With their instructions, I started the Reset command It took hours and hours to Reset the computer At midnight, I checked and the reset had finished I tried the Ethernet connection It still didn't connect I called Dell tech support Nothing they said worked They recommended that they either send me another replacement or send a tech to my home I had had enough I just wanted my money back It was 1:30am and the Dell tech told me I could call customer service in the morning I called Dell customer service in the morning I talked to or people They said because I bought the computer from Best Buy they could not give me a refund, replacement, or upgradeI called Best Buy They said they could not give me a refund because the time period (days) to get a refund had passed I called Dell customer service again but no one would or could do anything about taking a nonworking product off my hands I called Dell tech support again They were willing to send a tech to my house to attempt a repair I am waiting for his call This means I may be stuck with a product I no longer want assuming the tech can correct the problem This experience leads me to condemn Dell products and support even if I have to use one that may get fixed by a tech who may or may not be able correct the problem
I ordered laptops on the phone through Dells business Sales Rep *** *** on April 29th (order number ***) When the computers arrived they where not what I ordered I contacted *** the next day, May 12th He agreed he made a mistake and that he would work to get a return order issued and new computers However, he called back a few days later and said that Dell Financial would not extend our credit limit that fast and recommended I just put the new computers on a credit card and he we cancel the order for the first laptops That's what we did I ordered additional laptops
A return order confirmation email was sent to me but I never received the RMA shipping label email I told this to *** but never heard back Months have gone by We have tried working with ***, customer care, and many other departments They all just bounce us around and send us back and forth to other departments and will not take care of it It has been months I still have
Dell advertises and sells a computer they call the XPS It comes in a few configurations, but mainly it features the Intel Core iProcessorI bought the most top-end machine they sell, listing for $By the time it was functional, it was over $ It arrived, but it had an Intel (maybe) iof much lower spec than advertisedI checked my orderThe order clearly indicated an i-CPUThe Bill of materials I received indicated a i5- The price difference in those CPUs is around $to $depending on vendor The computer I bought had a label on front that said iMIslabeling a product, is considered an infraction of the law, in some places
So this is fraudHad I not checked the bill of materials (Packing list), I might not have realized that I had been cheated out of several hundred dollars It took me over an hour of dealing with different Indian speaking functionaries, none of whom were able to intelligibly explain why I was talking to themEventually I got a Hispanic dude on the phone who actually sent me a return label, explained that when Dell runs out of i7s they just use i5s to keep stuff moving No biggyWe just screw you out of a few hundred dollarsNo one ever notices I NOTICED
Bottom lineThis company can not, absolutely CAN NOT be trusted to sell you what you orderThe hardware in the machine is the cheapest crap money can buyThe Watt power supply is not adequate to handle the graphics board DO NOT BUY FROM DELL
On 6/23/16, I purchased a NEW XPS computer through Dell online outlet (Service Tag ***)I verified with sales repthis was a NEW computerI also purchased extended warranties I paid $ Computer was delivered approximately weeks later Upon setting it up, I discovered it would not work at all I telephoned Dell Dell arranged for a service technician to come to my house One came on 7/14/ He fixed the video card The computer booted up After he left, when I shut down the computer, it would not start again I called Dell again The service technician came again the following week, when he replaced parts Dell had sent him While technician was here, he was not able to get the computer started & he called & talked to Dell During that call, Dell arranged service for it to be shipped to Dell for repair I was NEVER offered the option of a refundWhile Dell had it for repair, it was after days after I purchased it After I received it back
Bought brand new Alienware Rlaptop directly from DellHave spent hours on the phone with Technical Support troubleshooting various problems and underwent in-home and maservice attempts, but the laptop would still not work properlyAlienware Customer Service agreed to send a refurbished replacement, which I received via FedEx yesterdayOut of the box, the "refurbished" replacement unit was badly scratched and would not power on at allI have contacted Technical Support and Customer Service about this issue, but I have not received any kind of response
I purchased a Dell Docking station (TB15) from Dell.com on January 29thI received the dock in early February and everything worked fineafter a couple of months I started to experience issues with the product and by June-July it no longer workedI would plug the dock in and my laptop screen would flicker on and offI would unplug it and my laptop would go blank and I would have to restart itI used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remainedAfter doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issuesI contacted dell to see what they could do and was sent back and forth between the customer service department and technical departmentI was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company (***)I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!!
Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
Order *** ( Dell Purchase ID ***) was cancelled but the $gift card was not refunded
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
On 11/27/ordered LG 65" TV Order #:*** online via dell.com
Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: ***
Now, for days both TVs are showing up as Confirmed and today 65" was shipped
COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!!
Case #: ***
DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS