I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
Hello,
February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $
However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday
Really bad service of Dell customer services
I purchased a brand new Dell Laptop in April at a local Home Depot Within months it started to not work properly I contacted Customer Service immediately and they did trouble shooting After diagnostics were performed they decided it was the battery Because my sole employment is based on the computer I requested that they send me the battery and I would get a technical specialist to install it This DID NOT fix the problem After several tries I still was not able to get through to the customer service staff that it wasn't working and they should do something else The only thing they keep offering is for me to send the laptop info repairs I cannot work and keep my job without a computer I again contacted Dell recently to continue to resolve this issue They eventually agreed to send a tech out to my home for the repairs (which they now say is the motherboard) When the technician arrived he proceeded to strip the screws and make it impossible for anyone to fix
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response
Computer system was and warranty was
Last week, my son dropped the Venue Pro and the tablet screen shattered
Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored)
I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage:
http://www.dell.com/downloads/global/services/completecare_dhs.pdf
Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
My son saved his money up from working two jobs to purchase a new Dell computer After he unpacked it the computer was found to have a bad power supply unit He contacted Dell about the issueAfter two days of getting the runaround, and being sent from one department to another, was finally told that the PSU was underrated for all the options that was included on the computer he had purchased (even though he purchased an "off-the-shelf" unit with no added options Dell advised that they would be happy to send him an upgraded PSU that would work for his computer so long as he would pay an additional $+ Tax, S&H
As the dad of a very disappointed young man I called, I called to try to speak with someone who might be able to resolve this horrible unjust situation But instead of being reaching someone who could rationally resolve a simple issue when I called the customer NO CARE department, I spent over two hours getting put on hold, sent to different departments ( i
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite
In order ti understand how the circumstances came about I must provide some detail
1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment
4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order
8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a *** ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with *** *** as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it
I have excercised my warranty rights and still no one has been able to fix it and made matters worse
The technical dept is located in India and is negligent and incapable of following through
I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now
We purchased a Dell laptop computer on 2-10-for $from *** in ***, **
We started having issues with the computer after purchase
The computer made a loud sound like an alarm going off with a series of beeps
Dell ran a diagnostic test by doing a series of steps
They said doing the diagnostic test would take care of the problem, but did not fix the problem
My wife spoke to them numerous time, but kept giving her the run around
Dell agreed to pay for shipping and fix it
We even looked on the Dell website and stated the beeps was the Mother board going bad
My wife told Dell this, but it did not matter to them
After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again
I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it
The Dell personal heard the beeps while talking to them
The
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
On March 9, 2017, we purchased identical laptops for our incoming employees One began work on March the other on May 19th
On June 5th, we submitted a service request online for the first one, service tag #***, which had been randomly shutting down without warning, with a full charge, while plugged in, for a couple of weeks We were asked to run diagnostics, which we did The very next day, the laptop repeated the same behaviorSo we contacted Dell again on June 15th asking for a full replacement
March 2: laptops are ordered from Dell
March 20: Laptop #went into use, service tag #***
Early to Mid May: Began having random shut off events, no warning, auto rebooted with no error popups on reboot
May 30: submitted ticket to Dell support under warranty
June 5: Received notice to perform diagnostics on my own
June 5: Continued to have issue, call to support had me do diagnostics with tech again over phone who then performed other tasks (ticket notice for
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased my computer less than a year ago, I have constantly been getting messages on it that my hard drive is full I purchased the one year warranty I have attempted to get them to fix it, but all they want to do is to bill me for it I have spent over a half hour talking to numerous people and they have been no help My operation software was installed incorrectly so it did not partition my drive correctly This is a manufacture issue and should be warrantied
I purchased a Dell docking stationD It stopped working after two months and some days I contacted dell warranty division and they told me they will repair it after I pay a $processing fee I said that's over have of what I paid for the product brand new They replied there's nothing else we can do
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
Hello,
February 9th, I used the chat feature on Dell.com to place an order using two Dell gift cards and my credit cardAfter placing the order, I received a phone call about minutes later telling me that "the order number was not generated." I was told they would have to engage the gift card team to have funds reloaded on my gift card in order to try to finalize the orderI was told I would receive a call back hours laterIt is now the 13th, and I have not received a call backDisturbingly, I was never emailed a log of my chat even though I have been emailed chat logs every time I chat with Dell
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $
However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday
Really bad service of Dell customer services
I purchased a brand new Dell Laptop in April at a local Home Depot Within months it started to not work properly I contacted Customer Service immediately and they did trouble shooting After diagnostics were performed they decided it was the battery Because my sole employment is based on the computer I requested that they send me the battery and I would get a technical specialist to install it This DID NOT fix the problem After several tries I still was not able to get through to the customer service staff that it wasn't working and they should do something else The only thing they keep offering is for me to send the laptop info repairs I cannot work and keep my job without a computer I again contacted Dell recently to continue to resolve this issue They eventually agreed to send a tech out to my home for the repairs (which they now say is the motherboard) When the technician arrived he proceeded to strip the screws and make it impossible for anyone to fix
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response
Computer system was and warranty was
Last week, my son dropped the Venue Pro and the tablet screen shattered
Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored)
I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage:
http://www.dell.com/downloads/global/services/completecare_dhs.pdf
Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
My son saved his money up from working two jobs to purchase a new Dell computer After he unpacked it the computer was found to have a bad power supply unit He contacted Dell about the issueAfter two days of getting the runaround, and being sent from one department to another, was finally told that the PSU was underrated for all the options that was included on the computer he had purchased (even though he purchased an "off-the-shelf" unit with no added options Dell advised that they would be happy to send him an upgraded PSU that would work for his computer so long as he would pay an additional $+ Tax, S&H
As the dad of a very disappointed young man I called, I called to try to speak with someone who might be able to resolve this horrible unjust situation But instead of being reaching someone who could rationally resolve a simple issue when I called the customer NO CARE department, I spent over two hours getting put on hold, sent to different departments ( i
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
Their computers stink their customer service sucks and their financial department is the worstThe financial department put a charge for Microsoft office that I never approved in fact I called thinking it was fraud and they still put the charge onThey told me to bad my lawyer has informed me to turn off my phone as they are calling all week all weekend many times a day and between the harassment and the unauthorised use of my Dell card well that's on the startDon't but from these people
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite
In order ti understand how the circumstances came about I must provide some detail
1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment
4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order
8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a *** ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I purchased a low priced laptop in mis SeptemberIt arrived and I did not open it right awayThen a few weeks after arrival we became consumed with *** *** as it approached and eventually hit my home townGot back from the evacuation to discover trees on my houseAfter a few weeks I got back to the pic and discovered it would not workAfter several lengthy phone calls, it was determined that the bios was bad (Whatever that means) and something needed to be down loaded to correct itMy position was that it should be returned as it never workedSeveral people via their tech support told me the policy was days and that was that My hurricane excuse was unworthy of reconsiderationThen the idea of sending me a flash drive with what was needed was proposed, but that was also rejectedI was to download some stuff(I am years old) and go through or more steps I later found out that the Zip drive they needed cost $Guess Dell doesn't think a customer was worth $
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it
I have excercised my warranty rights and still no one has been able to fix it and made matters worse
The technical dept is located in India and is negligent and incapable of following through
I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now
We purchased a Dell laptop computer on 2-10-for $from *** in ***, **
We started having issues with the computer after purchase
The computer made a loud sound like an alarm going off with a series of beeps
Dell ran a diagnostic test by doing a series of steps
They said doing the diagnostic test would take care of the problem, but did not fix the problem
My wife spoke to them numerous time, but kept giving her the run around
Dell agreed to pay for shipping and fix it
We even looked on the Dell website and stated the beeps was the Mother board going bad
My wife told Dell this, but it did not matter to them
After the computer was shipped back to us assuming it was not fixed it started making the beeping sounds again
I called Dell again and they told me there was nothing wrong the computer the first we sent the computer to themThey said they could not find anything wrong with it
The Dell personal heard the beeps while talking to them
The
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I purchased a laptop and was told I would receive a free game with my purchasei am yet to receive my game 4monhts later and numerous emails and phone calls to resolve this issue
On March 9, 2017, we purchased identical laptops for our incoming employees One began work on March the other on May 19th
On June 5th, we submitted a service request online for the first one, service tag #***, which had been randomly shutting down without warning, with a full charge, while plugged in, for a couple of weeks We were asked to run diagnostics, which we did The very next day, the laptop repeated the same behaviorSo we contacted Dell again on June 15th asking for a full replacement
March 2: laptops are ordered from Dell
March 20: Laptop #went into use, service tag #***
Early to Mid May: Began having random shut off events, no warning, auto rebooted with no error popups on reboot
May 30: submitted ticket to Dell support under warranty
June 5: Received notice to perform diagnostics on my own
June 5: Continued to have issue, call to support had me do diagnostics with tech again over phone who then performed other tasks (ticket notice for
Purchased a new Inspiron in laptop in july 2015, out of the box it was failing, Dell replaced the laptop and problem still existsLaptop shuts down without warning, locks up, slow and lagsThe touchscreen doesnt work consistently and One Note has been rendered useless with this tin can..I bought the fastest processor and (Core I7) and the Solid State HarddriveThis laptop should operate at lightning speedsConstant troubleshooting with Dell and Microsoft to no availResearch indicates that complaints against the DELL in Inspiron Series are overly abundant on many forums and blogsComplaints are the same, Dell has done nothing to resolve the issue with consumersIn fact these series of laptops (Inspiron in 1) are on sale up to 40% off Just purchased an Acer with exact hardware and software configurations and not a single hiccup, no lagging, no shutdowns and very fast, and the touchscreen works flawlesslyDell gave me the runaround for a year until my warranty e
I purchased my computer less than a year ago, I have constantly been getting messages on it that my hard drive is full I purchased the one year warranty I have attempted to get them to fix it, but all they want to do is to bill me for it I have spent over a half hour talking to numerous people and they have been no help My operation software was installed incorrectly so it did not partition my drive correctly This is a manufacture issue and should be warrantied