I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty
I have researched this problem online and many others are having the same problemDell is not accepting responsibility
The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
I purchased a computer from Dell Outlet on 8/10/- Order ***A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight
This is for Service Request ***
When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, "***", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z
I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
Hinge on laptop brokenProduct under yr warranty, but company is asking me to pay for the repairs and shippingThe product was not abused in anyway, but broke down from wearCompany refuse to give free repair
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID ***On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com #***
A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund
I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened
I left a voice message and or additional messages to the contact person and received no reply
The person assigned to my case is *** * ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** *** My work schedule is 10:am - 6:pm CST Monday to Friday
Nov 1, I joined Dell Advantage and received an email confirmation The membership includes getting 5% back in rewards on all purchases as confirmed in the email
NovI ordered and paid $for a computerDell purchase ID ***, order # ***During the check-out as a Dell Advantage member it was mentioned I will get 5% rewards to be sent by email
Nov28, after not receiving an email concerning the rewards, I call Dell and was told that it would be sent days after my purchase
Dec12, after still not receiving the rewards I called Dell and was told that they will speed up and send my the rewards soon
Dec17, after still not getting the rewards I emailed Dell now asking for a 5% refund, since it was too late to use the rewards for a holiday gift as I had intendedI only received an automated email that my email was received with a promise that someone will deal with it within business day
I never received that promised email or the promised rewa
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I have gone to the Dell.ca web page in the hopes of purchasing a computer I use their product page to select a computer and a price when I go to the check out feature it increases the price of the product
I tried to talk to the online agent but they tell me it's my computer making an mistake so I cleaned out all the cache memory and reloaded their page and it still shows a cheaper price - but when you reload it says its the same lower price and they don't increase it until you go to enter your credit card infoso if you don't pay attention
I bought this computer in July of and it has NEVER worked Dell never told me about the day warranty when I first contacted them with issues I have had the following issues with this Inspiron series
Microsoft office was never delivered with the computer as I payed forAfter a month of going back and forth with Dell, they sent it out
On a number of occasions there have been error messages that not even Dell has been able to figure out I had to take it to geek squad (the computer was only two months old)
The computer does not and has barely ever responded to any commands
The computer is and always has been slow
It is always telling me that the power source is not acceptable when it’s the battery and chargers that came with the computer
In the year and a half that I have owned this computer, I have been able to use it a total of six times It is CONSTANTLY updating
I have reached out to Dell a total of times via email, chats, calls
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
On Apr20, I bought an Inspiron gaming (Intel) - 5577, of which the Dell purchase ID is *** from Dell's official websiteThe item was put on hold by Dell due to "security issue", but my debit card was charged by them
Dell gave this item two order numbersThe first one is ***, and it was issued on Apr after my purchaseAccording to the information from the carrier FedEx, the item was returned to the shipper under shipper's requestThe tracking number of the first order is ***The FedEx showed that the item was delivered back to LEBANON, TN US on Thu 4/26/8:am
I filed a complaint to Dell after I found my purchased item was returned under Dell's request One Dell representative responded to me on Apr.27, telling me that the item was on hold and I have to call Dell verification department to "release the hold"And on Dell's website, the second order number *** with the same purchase ID was issuedI thought that it means
I opened a Dell acct the Month of DecI purchased a laptop on the 29th of DecI received the merchandise damagedI ordered a replacement and it was never sentSo they received the damaged merchandise on January 24thToday is Feb26th and I still haven't been refundedI have been provided with to reference numbersI was on call with the overseas deptfor hrs todayReference number *** and ***I have requested for a return on all merchandise this us the worst company I have ever dealt withI also advised I will be seeking legal advice for the stress and service I received from Dell
I bought a computer from Dell in early JanuaryWhen I purchased the computer they were doing a New Years saleI signed for rewards and was promised 5% back by doing soSince then I waited weeks to receive a broken PC that I thought would be here much quicker than that since they in no way warn you if a item is in stock or notBefore it came I contacted Dell who told me the item was being "produced"During this production period Dell was selling the same exact Pc on Amazon and listing them as in stockThis made me upset and of course caused me to contact customer supportThen finally the Pc shows up but it shows up brokenI am surprised to find out that despite a long wait they didn't make sure the PC was ion working condition before sending it to meIt needed Windows re-downloaded and would have to be sent back since Dell sold me a computer without a copy of recovery programs that generally come with a computerSo now here I am at this point without a computer after buyi
I made a purchase with ID Dell Purchase ID: *** on Feb 09, with the following sales associate over the phone
Sales Professional Details
Sales Professional:
***
***@Dell.com
###-###-####
She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call *** for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution
Dell assigned a specialist to deal with this matter:
*** ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** ***
*** requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
I place an order on 11/29/2016, order number ***, contain desktop total $ Dell never delivered the orderthey call back the order and never process the refund for the order
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $plus tax I received two emails at that time The first was one that the order was received and I was provided with an Order# and Purchase ID The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase
I believed that everything was good because I got all of the way through the online checkout and received my confirmations
On Monday, November 14, at 6:52pm ET I received an email from Dell saying that my order was cancelled The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
After having my order first delayed because of the representative that I spoke with not processing the order correctly I called back to have the products issued againOnce I received my items I soon noticed that some of the items were not functional to which I then returned it back to to Dell within the week from arrival to get a refund in full per the policy agreement stating suchUpon sending the items back it was close to a month before I even heard about a refund of which they only refunded me a fraction of the amountThe was due to the fact that any monies applied to a purchase would be returned back to the source from which is was paidI'm perfectly fine with thatHowever the majority of the funds were used with Gift Cards that I hadDell has returned those credit refunds to the same gift cards which had expired weeks before this all took placeDue to the fact the cards were expired I was no longer entitled to those credited refunds any longerI called in a and spoke to a
Product have a day return period
Purchased on 07/11, requested return on 07/23, got confirmation that the return request is received, but it never got approvedNo followup whatsoeverProduct is still in retail box, never opened, so there really is no reason to not accept the returnEven if they did not want to accept the return, there should have been an email stating that
So now it is over the day period, their website no longer allow returns
I purchased a Dell Inspiron Series laptop computer less than year agoI have very little use on this computer and the hinge between the keyboard and screen is brokenThe screen will not even open without further damaging the computer casing.The computer has never been dropped or abused in any wayI have contacted Dell and they will not repair the problem even though it is a defect in materials problem that is covered in the standard warranty
I have researched this problem online and many others are having the same problemDell is not accepting responsibility
The people who have paid for the repair are experiencing repeat failures within a few monthsThis should be a product recall and Dell should refund the customers money because it is a problem where they are clearly not standing behind their warranty
I purchased a computer from Dell Outlet on 8/10/- Order ***A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight
This is for Service Request ***
When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, "***", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z
I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
Hinge on laptop brokenProduct under yr warranty, but company is asking me to pay for the repairs and shippingThe product was not abused in anyway, but broke down from wearCompany refuse to give free repair
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID ***On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I filed a complaint through the Revdex.com in, I believe, November 2016, Revdex.com #***
A Dell representative contacted me days later and told me that they (Dell) had reviewed my complaint and decided to honor my request for refund
I have gotten several updates saying that my refund is being or has been or was processed and yet nothing has happened
I left a voice message and or additional messages to the contact person and received no reply
The person assigned to my case is *** * ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** *** My work schedule is 10:am - 6:pm CST Monday to Friday
Nov 1, I joined Dell Advantage and received an email confirmation The membership includes getting 5% back in rewards on all purchases as confirmed in the email
NovI ordered and paid $for a computerDell purchase ID ***, order # ***During the check-out as a Dell Advantage member it was mentioned I will get 5% rewards to be sent by email
Nov28, after not receiving an email concerning the rewards, I call Dell and was told that it would be sent days after my purchase
Dec12, after still not receiving the rewards I called Dell and was told that they will speed up and send my the rewards soon
Dec17, after still not getting the rewards I emailed Dell now asking for a 5% refund, since it was too late to use the rewards for a holiday gift as I had intendedI only received an automated email that my email was received with a promise that someone will deal with it within business day
I never received that promised email or the promised rewa
After filing a warranty claim on my Dell XPS and waiting over one month, the issue is still not resolved to my satisfactionI was told the issue I was having could not be fixed by replacing the device, and that a repair would take at least a month because the part was on backorderI requested a refund and the support person agreed and started the refund processI was told I needed ProSupport for a refund to be issued so I paid an additional fee to purchase thatAfter several weeks I am now being told that Dell can no longer refund me for the defective laptop they sold meDell needs to stand by their promises to customers
I have gone to the Dell.ca web page in the hopes of purchasing a computer I use their product page to select a computer and a price when I go to the check out feature it increases the price of the product
I tried to talk to the online agent but they tell me it's my computer making an mistake so I cleaned out all the cache memory and reloaded their page and it still shows a cheaper price - but when you reload it says its the same lower price and they don't increase it until you go to enter your credit card infoso if you don't pay attention
I bought this computer in July of and it has NEVER worked Dell never told me about the day warranty when I first contacted them with issues I have had the following issues with this Inspiron series
Microsoft office was never delivered with the computer as I payed forAfter a month of going back and forth with Dell, they sent it out
On a number of occasions there have been error messages that not even Dell has been able to figure out I had to take it to geek squad (the computer was only two months old)
The computer does not and has barely ever responded to any commands
The computer is and always has been slow
It is always telling me that the power source is not acceptable when it’s the battery and chargers that came with the computer
In the year and a half that I have owned this computer, I have been able to use it a total of six times It is CONSTANTLY updating
I have reached out to Dell a total of times via email, chats, calls
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
On Apr20, I bought an Inspiron gaming (Intel) - 5577, of which the Dell purchase ID is *** from Dell's official websiteThe item was put on hold by Dell due to "security issue", but my debit card was charged by them
Dell gave this item two order numbersThe first one is ***, and it was issued on Apr after my purchaseAccording to the information from the carrier FedEx, the item was returned to the shipper under shipper's requestThe tracking number of the first order is ***The FedEx showed that the item was delivered back to LEBANON, TN US on Thu 4/26/8:am
I filed a complaint to Dell after I found my purchased item was returned under Dell's request One Dell representative responded to me on Apr.27, telling me that the item was on hold and I have to call Dell verification department to "release the hold"And on Dell's website, the second order number *** with the same purchase ID was issuedI thought that it means
I opened a Dell acct the Month of DecI purchased a laptop on the 29th of DecI received the merchandise damagedI ordered a replacement and it was never sentSo they received the damaged merchandise on January 24thToday is Feb26th and I still haven't been refundedI have been provided with to reference numbersI was on call with the overseas deptfor hrs todayReference number *** and ***I have requested for a return on all merchandise this us the worst company I have ever dealt withI also advised I will be seeking legal advice for the stress and service I received from Dell
I bought a computer from Dell in early JanuaryWhen I purchased the computer they were doing a New Years saleI signed for rewards and was promised 5% back by doing soSince then I waited weeks to receive a broken PC that I thought would be here much quicker than that since they in no way warn you if a item is in stock or notBefore it came I contacted Dell who told me the item was being "produced"During this production period Dell was selling the same exact Pc on Amazon and listing them as in stockThis made me upset and of course caused me to contact customer supportThen finally the Pc shows up but it shows up brokenI am surprised to find out that despite a long wait they didn't make sure the PC was ion working condition before sending it to meIt needed Windows re-downloaded and would have to be sent back since Dell sold me a computer without a copy of recovery programs that generally come with a computerSo now here I am at this point without a computer after buyi
I made a purchase with ID Dell Purchase ID: *** on Feb 09, with the following sales associate over the phone
Sales Professional Details
Sales Professional:
***
***@Dell.com
###-###-####
She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call *** for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution
Dell assigned a specialist to deal with this matter:
*** ***
Dell | Advanced Resolution Group
Phone +* *** *** *** *** ***
*** requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
I place an order on 11/29/2016, order number ***, contain desktop total $ Dell never delivered the orderthey call back the order and never process the refund for the order
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $plus tax I received two emails at that time The first was one that the order was received and I was provided with an Order# and Purchase ID The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase
I believed that everything was good because I got all of the way through the online checkout and received my confirmations
On Monday, November 14, at 6:52pm ET I received an email from Dell saying that my order was cancelled The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
After having my order first delayed because of the representative that I spoke with not processing the order correctly I called back to have the products issued againOnce I received my items I soon noticed that some of the items were not functional to which I then returned it back to to Dell within the week from arrival to get a refund in full per the policy agreement stating suchUpon sending the items back it was close to a month before I even heard about a refund of which they only refunded me a fraction of the amountThe was due to the fact that any monies applied to a purchase would be returned back to the source from which is was paidI'm perfectly fine with thatHowever the majority of the funds were used with Gift Cards that I hadDell has returned those credit refunds to the same gift cards which had expired weeks before this all took placeDue to the fact the cards were expired I was no longer entitled to those credited refunds any longerI called in a and spoke to a
Product have a day return period
Purchased on 07/11, requested return on 07/23, got confirmation that the return request is received, but it never got approvedNo followup whatsoeverProduct is still in retail box, never opened, so there really is no reason to not accept the returnEven if they did not want to accept the return, there should have been an email stating that
So now it is over the day period, their website no longer allow returns