Hello,
I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere
I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage
Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components
Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams
I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
On Aug 4th I made an order with Dell order number *** for a TVTV came damaged and made request for replacement on 15th AugAfter that day my nightmare started de***ng with DellUpon several request from Aug 15th, via email and over phone, dell never made attempt to pickup broken TVI have been waiting for over two months, spoke to supervisor, given $gift card and yet that broken TV and its been another two weeks and no information about when they will come and pick thisIf it had been any other warehouse, they should have been charged at least $for demurrage each day
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product
On 11/25/I purchased a laptop and Bluetooth portable speaker I received all purchase information and confirmation emails regarding what I had just purchased I then received a PDF document with detailed information of what I had purchased, what was included, and the total priceThe document shows the two payment methods used, credit card and one Dell e-gift card given to me by Dell Rewards
We were given a shipment arrival date 11/30/16-12/02/ On 11/I contacted Dell because I had yet to receive any shipping information When I called they said the item was on hold for some reason and I had to send an email to the Global & Trade Compliance Operations and they would lift the hold on the order The service repsCould not tell us why the order had a hold on it
I sent the email as they stated and on 12/2/16y credit card was charged the full amount less the gift card we used After two days of not receiving any email shipping confirmation, I contacted Dell agai
Recently purchased Dell laptop, under warrant, would not recognize the original Dell charger I reached out to the company, Dell tech conducted screen share to confirm errorDell Rep confirmed device under warranty for the issue and sent a replacement charger Same error occurredDell Rep confirmed device under warranty and instructed me to return the device via FedEx in an shipped paid box by Dell Dell is now saying the screen has damage and there is liquid damage There was no screen damage or liquid damage to the deviceI was using the device up until FedEx arrived for pick up I had never exposed the laptop the elements of liquid The company is saying they have already started the repairs and I owe $+ tax No mention of the issue I sent the device in for regarding the laptop not recognizing the charger
This is to complain against Dell’s insensitive and poor handling of my laptop which has been sent to an incorrect address (Dell’s mistake)
Reference
-----------
Tag : *** ; Express code : *** ; Dispatch / Reference Number:***
*** *** *** *** *** 12-Dec-18: Paid Dell an advance of $ for mail-in-repair of my laptopEmailed Dell the pickup & delivery address
2-Jan-18: repair completed and Dell dispatched it to a wrong addressThis is when the problem began
Contacted Dell each day from 2-Jan to 6-Jan, by email and phoneRequested them to contact FedEx and wither re-route the laptop to the correct addressor… at l
I had purchased a defective product from DELL Pixels were dead on the monitor (***) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
Dell posted this item:
***
and after purchasing and having my credit card charged, they then replied with this response:
We regret to inform you that your recent order *** for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDShas been canceled due to a pricing error on our WebsiteNo further action is required on your part and we apologize for any inconvenience this may cause
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No *** and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair
After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem
Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so
Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine
I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now
This is very frustrating to me to call DELL again and again wast
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product
All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5,
Computer never arrived
Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered
Called Dec 6, Dec 7, Dec and was told someone will call but no one has
On Friday they said can't do anything now but will call you on Monday which is today Dec 11,
Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone
called the shipping company CEVA 800-888-and they can't seem to locate where the computer is
And again told to wait anotherf hours!!??
But I do have this Dell Service Request Number
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link:
***
you can see that this model promotes its use with the Active Pen
The Dell purchase order for the laptop was ID: *** The Dell purchase order for the pen was ID: ***
The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/
This purchase was for my nephew who just started college at *** *** who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen
On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I filed for a return with Dell and on 3/9/they confirmed they had received my requestSo far they have not contacted me or done anything about my returnI have called their customer service and have been on the phone for over minutes, and then the phone suddenly went dead??? I'm done with their games
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped
Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I ordered a Smsung Tv and soundbar Nov 26th, I was told it would be shipped by Dec 5thAround Dec 2nd a received an automated call informing me of a delay until Dec 14th and that I would need to give my approval or by law they would have to cancel my orderThe order is a Christmas present for my nephew so I approved since according to the call it would still be in timeOn Dec 5th I recieve another call and then an email notifying me of a delay until the 15thI went on the link and agreed since it was just one day after the initial postponementOn the 6th I recieve another email informing me it's changed to the 26th and that I consented to not be notified of any future delays, which I never didAfter the date jumped to the 27th, now it's saying Jan 3rd, When I called to speak to customer service I was first told the 19th, then on another call the 21stOn the 21st (today) I was told the Dec 27th, I have never experienced business practices like this before, this is com
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare
I have gotten the most rude and unprofessional person (*** ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th
Hello,
I would like to report exceptional difficulties that I have been having with the Dell customer support teamI have spent many hours on the phone, being transferred from person-to-person, and have gotten nowhere
I have a Dell XPSLaptop which is still under warrantyDuring use, the laptop is coming apart at the seamsThere are no signs of physical damage
Every time I open/close the laptop, the backplate pulls away from the computer, exposing the components
Under the warranty terms, it states that defects in craftsmanship are coveredEvery Dell individual I have spoken to, including multiple supervisors and the escalations team, tell me that such a "misalignment" can only come from physical abuse to the laptop, and is not covered under warrantyThey refuse to believe that use can result in the laptop coming apart at the seams
I keep trying to explain that this is the reason why "defects in craftsmanship" are covered under warranty, but eve
On 8/30/I ordered a inch LG Smart TV from Dell.com as a Christmas gift for my daughterThe cost was $It arrived on 9/03/I gave it to her on 12/10/ When she opened it the screen was completely shatteredI contacted Dell Customer Service the very next day and have been in contact with them several times sinceThere response is sorry about your luck but your daughter should have opened her Christmas gifts in SeptemberThey refuse to replace the damaged TVI have also contacted Dell Preferred Credit to dispute the charge on my Dell Credit card but have received the same responseOh and by the way "Don't forget to make your payments on time."
On Aug 4th I made an order with Dell order number *** for a TVTV came damaged and made request for replacement on 15th AugAfter that day my nightmare started de***ng with DellUpon several request from Aug 15th, via email and over phone, dell never made attempt to pickup broken TVI have been waiting for over two months, spoke to supervisor, given $gift card and yet that broken TV and its been another two weeks and no information about when they will come and pick thisIf it had been any other warehouse, they should have been charged at least $for demurrage each day
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product
On 11/25/I purchased a laptop and Bluetooth portable speaker I received all purchase information and confirmation emails regarding what I had just purchased I then received a PDF document with detailed information of what I had purchased, what was included, and the total priceThe document shows the two payment methods used, credit card and one Dell e-gift card given to me by Dell Rewards
We were given a shipment arrival date 11/30/16-12/02/ On 11/I contacted Dell because I had yet to receive any shipping information When I called they said the item was on hold for some reason and I had to send an email to the Global & Trade Compliance Operations and they would lift the hold on the order The service repsCould not tell us why the order had a hold on it
I sent the email as they stated and on 12/2/16y credit card was charged the full amount less the gift card we used After two days of not receiving any email shipping confirmation, I contacted Dell agai
Recently purchased Dell laptop, under warrant, would not recognize the original Dell charger I reached out to the company, Dell tech conducted screen share to confirm errorDell Rep confirmed device under warranty for the issue and sent a replacement charger Same error occurredDell Rep confirmed device under warranty and instructed me to return the device via FedEx in an shipped paid box by Dell Dell is now saying the screen has damage and there is liquid damage There was no screen damage or liquid damage to the deviceI was using the device up until FedEx arrived for pick up I had never exposed the laptop the elements of liquid The company is saying they have already started the repairs and I owe $+ tax No mention of the issue I sent the device in for regarding the laptop not recognizing the charger
This is to complain against Dell’s insensitive and poor handling of my laptop which has been sent to an incorrect address (Dell’s mistake)
Reference
-----------
Tag : *** ; Express code : *** ; Dispatch / Reference Number:***
*** *** *** *** *** 12-Dec-18: Paid Dell an advance of $ for mail-in-repair of my laptopEmailed Dell the pickup & delivery address
2-Jan-18: repair completed and Dell dispatched it to a wrong addressThis is when the problem began
Contacted Dell each day from 2-Jan to 6-Jan, by email and phoneRequested them to contact FedEx and wither re-route the laptop to the correct addressor… at l
I had purchased a defective product from DELL Pixels were dead on the monitor (***) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
Dell posted this item:
***
and after purchasing and having my credit card charged, they then replied with this response:
We regret to inform you that your recent order *** for the Dell UltraSharp Dual Monitor Bundle - U2412M with MDShas been canceled due to a pricing error on our WebsiteNo further action is required on your part and we apologize for any inconvenience this may cause
Hello Sir/Madam, I bought a Dell laptop in Nov which is having service tag No *** and it has warranty until Dec At the end of year Nov my laptop had issues with performance, touch pad, camera and wireless connectivityAs per Dell request I sent my laptop to depot, but no repair was performed and they send back my laptop without doing any repair
After that I called dell and asked about the same, they sent technician to my home to fix itThe technician changed some some stuff in laptop and again same problems, with added LED screen blinking problem
Again on JANwhen I called Dell they again requested me to send my laptop back to depot and I did so
Now In return instead of sending my laptop back to me they sent some other stuff (CPU) which is not mine
I am repeatedly calling them to send my laptop back to me, but there is no response from DELLEven they don't know where is my laptop now
This is very frustrating to me to call DELL again and again wast
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product
All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5,
Computer never arrived
Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered
Called Dec 6, Dec 7, Dec and was told someone will call but no one has
On Friday they said can't do anything now but will call you on Monday which is today Dec 11,
Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone
called the shipping company CEVA 800-888-and they can't seem to locate where the computer is
And again told to wait anotherf hours!!??
But I do have this Dell Service Request Number
I placed an order on November for a PSand was supposed to receive a $promotional e-giftcard as part of the orderThe Dell representatives I have contacted over the last two months have told me that the gift card was sent to the wrong email address (not mine) and they have been unable to issue a gift card to me
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link:
***
you can see that this model promotes its use with the Active Pen
The Dell purchase order for the laptop was ID: *** The Dell purchase order for the pen was ID: ***
The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/
This purchase was for my nephew who just started college at *** *** who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen
On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I filed for a return with Dell and on 3/9/they confirmed they had received my requestSo far they have not contacted me or done anything about my returnI have called their customer service and have been on the phone for over minutes, and then the phone suddenly went dead??? I'm done with their games
Ordered a workstation from the dell business outletWas confirmed and emailed by a sales representative the details, I have sent them thisThe video cards shown on my confirmation do not match what was shipped
Dual Nvidia Mreplaced by Dual Nvidia MTheir response is to have it returned or take a $creditI cannot waste time returning the workstation and the difference in price of the video cards is over $
I ordered a Smsung Tv and soundbar Nov 26th, I was told it would be shipped by Dec 5thAround Dec 2nd a received an automated call informing me of a delay until Dec 14th and that I would need to give my approval or by law they would have to cancel my orderThe order is a Christmas present for my nephew so I approved since according to the call it would still be in timeOn Dec 5th I recieve another call and then an email notifying me of a delay until the 15thI went on the link and agreed since it was just one day after the initial postponementOn the 6th I recieve another email informing me it's changed to the 26th and that I consented to not be notified of any future delays, which I never didAfter the date jumped to the 27th, now it's saying Jan 3rd, When I called to speak to customer service I was first told the 19th, then on another call the 21stOn the 21st (today) I was told the Dec 27th, I have never experienced business practices like this before, this is com
I purchased a Inspiron series laptop from Nebraska Furniture Mart and had to take the computer back the next day for a faulty cd drive Nebraska replaced the computer The second computer I received would not charge and I keep getting an error message I contacted Dell and asked them to send me a replacement and they would notDell told me they wanted me to send the computer in which I did They did not fix the computer Two months later they sent out a Technician whom had to come to my home He replaced the mother board, port and the ac adapter and the computer still would not work He contacted Dell and they told him there was nothing they could do The technician suggested I contact Dell and request a replacement I contacted Dell and it has been a complete nightmare
I have gotten the most rude and unprofessional person (*** ***) and he will not allow me to speak to anyone over him He called me a liar and told me my system was not broken and I did not
I purchased an Alienware certified refurbished device from Dell outletWhat I received was a unit with a dentI promptly emailed the CS team with a photo of the dent and they agreed to replace the unitThey sent a unit that was inferior in config than the one I had purchasedI returned the unitI spent the next few days trying to explain to your team what components were different, literally had to send them exact differences for them to understandThey seem to not understand basics like clockspeed of a RAM or differences in wireless cardsThey told me I should just take a $refund because they can't guarantee me another unitI explained to them I want the machinie and I would like an equal or better unitFew days later they came back and said sorry we don't have a machine for you, you should just take a refundI pointed out at any given moment there are equal AND better machines available on dell outlet that I can just purchaseThey said the inventory is not right so tho
Dell had a Black Friday advertisement up on the internet for about weeks and when the advertised price in the ad was supposed to go live (11/21/18) it didn'tI reached out to their live chat person who told me to continue checking on the website.The following morning I checked the website again and the price was still not what had been advertised so I contacted the live chat again only to be told that the marketing department had make a mistake and that price wasn't going to be pushed through for the saleBefore they were able to delete the advertisements, however, I screenshot the proof that that price had been up for daysOn Thanksgiving day I called customer service only to get the run aroundI was place on hold for a customer care person and got cut off so I called back again only to be completely disrespected by the next representative then cut offI called a third time which is when someone finally said that there were no customer care representatives available until th