I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
The *** *** *** ***(***) in *** ***, **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs*** *** ***, and *** have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, *** purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was *** *** (ext***) at ###-###-####She informed Mrs*** and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
Hi there,
I placed an order at dell website on Friday 2/7, purchase id ***The order was acknowledged by Dell Friday afternoon and later that night was confirmed by another email from Dellon Monday, I received the email from dell, that order was delayed due to logisticsThis afternoon, I got another email from dell that the order was cancelled due to price error
This is absolutely horrible experience shpping at dell
I ordered a new laptop nearly two weeks ago and every time I contact Dell they tell me it's in the final stagesI need this for Christmas and it hasn't even SHIPPED
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows
At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions
During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
I purchased dell Alienware desktop Dell Purchase ID *** paying $4,on Nov 26th along with premium plus warrantyThe desktop was delivered late on Dec 13thAfter a week of usage it stopped working and hence I raised a service request Request *** on January 04, They didn't replace the desktop with a new desktop and took days to replace existing partsThere were issues post fix which I conveyed to technician and he said that bios needs to be and rest is fine but then the desktop stopped working proper immediately after he leftI called Dell tech support for replacement as I have been waiting for fixes since I bought computerTo which they responded it is only done within days of purchaseI did initiate the original service request within days of deliveryDell service is bad and frauds people
Purchased a laptop computer from *** on 5-1-and had a issue with th battery upon registering with DellContacted Dell warranty repair and was informed the warranty is expiredThat was on first call that lasted over three hours as they transferred me here there and everywhereWas told to email them the receipt showing here I had purchased it on 5-1-My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when *** purchases it from themThe manager at *** explained that can not be they would have a lot of unhappy customersAll I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is meI asked it least times today to be transferred to a US represenitive and they have refused each time to get me a US repI have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
I bought a tv using my preferred dell charge card I was to receive a rewards of $for using my card and I was to receive a $e-gift card for purchasing the tv This was to be sent to my email within daysI purchased this on August when I called first they told me they sent it to a wrong address and would have to reissue it and would receive it in 3-daysThat was on September thI called again today
September th they wouldn't let me talk to a supervisor and proceeded to tell me a story of they weren't sure when I would get it
To me this is advertisingI want my gift cards
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had ***, therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August
About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
I Purchased the Dell Precision Workstation, service tag *** in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on
Here’s the full story:
I purchased the laptop for my trip to *** and *** this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
My order was supposed to include both Windows Home edition (installed) and Windows Professional edition (installation disk and product key) Dell tried to convince me that it was one or the other operating system but not both This is very incorrect and I have the screen shots to prove that you cannot even choose to have the Windows Pro installed with this promotion I believe this is a bait and switch situation because Dell told me to ship back my order and reorder the pc but pay more for both operating systems
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April
It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display
I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I returned a pc that did not run any of my software, They received the pc back on 2/24/but as of 3/11/no word of any receipt or return of funds, so I contacted them, and they said I should see with in 10daySI asked them to return the funds to me, since I had paid in full the dell financial card But no they had to return to the card , I finally see credit on 3/on the dell account nothing processed, called them on 3/, it had not been processed, I asked why cant they return to the bank account on file that I used the pay off the pc in the first place, they cant - no reason -just cant So they lady said they were issuing the refund today, but today is 3/still no activity that they have done anything, and she told me it could be 2-week, so they have my pc and my funds for a solid months and I need to purchase another pc that will run my software for school, before I am so far behind to finish classesI want my funds back ASAP, also used the Dell Financial card and a
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
I placed online order with Dell on 3/23/Order Number is : ***I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return
There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I have a Dell online account and the account email is ***I place orders on *** on 9/7, and the Dell purchase Id is: ***,***, ***
Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution
The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders (***)But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
The *** *** *** ***(***) in *** ***, **, is a non-profit organization that serves the youth, children, and families in the nearby, underprivileged communityThe Administrator, Mrs*** *** ***, and *** have been conducting business with DELL for many years and have not experienced any difficulty or as much trouble as we are having at the present timeOn October 14, 2016, *** purchased a DELL Computer, Inspiron 3052, and a DELL Color Multifunction Printer - E525wThe salesperson we spoke to was *** *** (ext***) at ###-###-####She informed Mrs*** and I that this printer would meet the needs of our center and office staff much better than the printer we had at that timeWe received the shipment the following week and once the printer was put together and all the functions were working properly, we immediately were not satisfied with the performance of the printer/copier/fax/scannerThe top tray on the printer that feeds paper or
Hi there,
I placed an order at dell website on Friday 2/7, purchase id ***The order was acknowledged by Dell Friday afternoon and later that night was confirmed by another email from Dellon Monday, I received the email from dell, that order was delayed due to logisticsThis afternoon, I got another email from dell that the order was cancelled due to price error
This is absolutely horrible experience shpping at dell
I ordered a new laptop nearly two weeks ago and every time I contact Dell they tell me it's in the final stagesI need this for Christmas and it hasn't even SHIPPED
I recently contacted Dell Customer Service simply to obtain from them the 25-digit product code for the Windows Operating System that they sold to me pre-installed on my computer This is information that should be supplied to the customer at the time of purchase, but isn't However, I needed this information in order to complete the upgrade process for Windows
At the time that I placed this phone call, my machine was 100% operational and healthy During the call I was transferred to Dell's tech support, who persuaded me to allow them to run a system diagnostics test even though I told them that I felt this was completely unnecessary to address my issue They were quite insistent and despite my protestations I followed their verbal instructions
During the course of this test, my operating system crashed and my machine became completely unusable owing to its sudden inability to boot up! I was shocked by this unwelcome turn of events and implored the tech people to return
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
I purchased dell Alienware desktop Dell Purchase ID *** paying $4,on Nov 26th along with premium plus warrantyThe desktop was delivered late on Dec 13thAfter a week of usage it stopped working and hence I raised a service request Request *** on January 04, They didn't replace the desktop with a new desktop and took days to replace existing partsThere were issues post fix which I conveyed to technician and he said that bios needs to be and rest is fine but then the desktop stopped working proper immediately after he leftI called Dell tech support for replacement as I have been waiting for fixes since I bought computerTo which they responded it is only done within days of purchaseI did initiate the original service request within days of deliveryDell service is bad and frauds people
Purchased a laptop computer from *** on 5-1-and had a issue with th battery upon registering with DellContacted Dell warranty repair and was informed the warranty is expiredThat was on first call that lasted over three hours as they transferred me here there and everywhereWas told to email them the receipt showing here I had purchased it on 5-1-My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when *** purchases it from themThe manager at *** explained that can not be they would have a lot of unhappy customersAll I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is meI asked it least times today to be transferred to a US represenitive and they have refused each time to get me a US repI have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
Purchased a Samsung TV for $with a $gift card refundDell took $from my Bank but is not sending me the $gift card as advertised
Incorrect pricing on website for an item
I bought a tv using my preferred dell charge card I was to receive a rewards of $for using my card and I was to receive a $e-gift card for purchasing the tv This was to be sent to my email within daysI purchased this on August when I called first they told me they sent it to a wrong address and would have to reissue it and would receive it in 3-daysThat was on September thI called again today
September th they wouldn't let me talk to a supervisor and proceeded to tell me a story of they weren't sure when I would get it
To me this is advertisingI want my gift cards
In July my son purchased an XPS laptop computer for approximately $1,dollarsBecause he was excited, he made this purchase earlier than he should haveOur family was moving, and he also had ***, therefore, even though he made the purchase and the invoice date is 7/19/16, he did not actually receive and open his package until mid-August
About weeks after he started using his computer, (now end of August), it completely crashed He was told that he needed to send it in for repair, and he could expect it returned to him in daysNot only did it take TWICE as long (apparently they needed to replace the "logic board"), the computer was returned to him with a problem My son waited DAYS for his computer, and there was absolutely NO communication via email with any updates or explanation of why it was taking twice as long After he received his computer, he noticed that the screen flickers Now I am most unhappy with this computer, because we paid close to $
I Purchased the Dell Precision Workstation, service tag *** in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on
Here’s the full story:
I purchased the laptop for my trip to *** and *** this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
My order was supposed to include both Windows Home edition (installed) and Windows Professional edition (installation disk and product key) Dell tried to convince me that it was one or the other operating system but not both This is very incorrect and I have the screen shots to prove that you cannot even choose to have the Windows Pro installed with this promotion I believe this is a bait and switch situation because Dell told me to ship back my order and reorder the pc but pay more for both operating systems
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April
It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display
I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
I returned a pc that did not run any of my software, They received the pc back on 2/24/but as of 3/11/no word of any receipt or return of funds, so I contacted them, and they said I should see with in 10daySI asked them to return the funds to me, since I had paid in full the dell financial card But no they had to return to the card , I finally see credit on 3/on the dell account nothing processed, called them on 3/, it had not been processed, I asked why cant they return to the bank account on file that I used the pay off the pc in the first place, they cant - no reason -just cant So they lady said they were issuing the refund today, but today is 3/still no activity that they have done anything, and she told me it could be 2-week, so they have my pc and my funds for a solid months and I need to purchase another pc that will run my software for school, before I am so far behind to finish classesI want my funds back ASAP, also used the Dell Financial card and a
I have a alienware laptop that I purchased in December and it came with a one year warranty and they also got me to purchase to other premium warranties for $and it seems they are useless I called the service help desk because the computer would not turn on after one hour on the phone they said the computer had to go back them to fix they would send a box and label to return the computer for service at that time they said it would cost me nothing and they didn't even offer the home service to repair the computer which they sold me after sending the computer back I heard nothing from them until I see a email that the repair was put on hold so I should contract out warranty number which I did I spoke to a man that told me that first I drop the computer which is a lie then after I proceeded to pressure him about accusing me about dropping the laptop he hung up the phone on meSo them I called back and I ask for a supervisor (***) was the men I spoke to he also inferred t
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
I placed online order with Dell on 3/23/Order Number is : ***I tried to call customer care for return on 04/22/around PM PST I could not get to talk to customer careIt asked me to call on MondayI believe Customer Care was closed by PM PST because they work on ESTSaturday and Sunday also closed When I called on Monday 4/25/16, I was told that the return time expired on Friday 4/and they don't accept return
There was an error from Dell in delivery There was delay in deliveryThe product reached my City on 3/25, but the carrier did not deliver until 4/7/This is about days of delay in deliveryI had to call the carrier several times to get the deliveryI explained the case to the Dell, they acknowledge that there is a delay delivery and their error in delayBut they don't accept the return when I call on the next day, actually I called in the stipulated time, but I could not reach them on 4/22/because I am in PST timeI would like help in
I have a Dell online account and the account email is ***I place orders on *** on 9/7, and the Dell purchase Id is: ***,***, ***
Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution
The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders (***)But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th